Art of Procurement

“Procurement officers are going to have to go hunt for the solutions they need and the workflows that can help their business. I do feel like to do this job properly moving forward, it's an offensive job, and you don't have the luxury of sitting back.” - Matt Ziskie, Co-Founder, Bungalow Capital How procurement approaches working with smaller, innovative startups can look quite different than other supplier relationships. From lengthy sales cycles, complex negotiations, and mismatched expectations… these and other roadblocks can crop up in different ways depending on the size, scale, needs, and maturity level of the supplier. Procurement has to understand the unique needs and constraints that each type of supplier brings to the table. In this episode of Art of Procurement, recorded on stage at Catalyst LA, Philip Ideson speaks with Matt Ziskie, Co-Founder of Bungalow Capital, about bridging the gap between enterprise procurement and startup innovation. Matt offers a unique perspective, having worked as a procurement leader at companies like Box and Airbnb, and now as an investor helping startups navigate enterprise sales. In this episode, Matt explains: Why enterprise procurement teams should consider segmented processes when working with startups  How to mitigate the "fragility" of startup partnerships without ignoring the tremendous value they can provide The importance of communication and transparency to understanding the real financial impact of enterprise contract terms  Practical ways to support startups beyond contract terms, including coaching, references, and protection from scope creep Links: Matt Ziskie on LinkedIn Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube  

Procurement 6 is a short podcast from Art of Procurement that publishes in the Art of Procurement feed every Friday morning at 6am US Eastern Time. Presented by a member of the Art of Procurement team, each episode has 6 short segments that summarize the week in procurement. Segments range from procurement tips to podcast summaries, from details of events to news or overviews of blog posts that capture our attention.

“I was humbled by the buy-in from the AOP community because, ultimately, people came on trust. They came on the trust that we would deliver what we said we would for our first in-person event.” - Philip Ideson, Co-Founder and Managing Director, Art of Procurement Now that Art of Procurement's first-ever in-person event, Catalyst LA, is in the rear-view mirror, co-hosts Philip Ideson and Kelly Barner sit down for a candid debrief about what it took to launch a new kind of procurement event and how it may impact procurement’s approach to learning, community, and collaboration going forward.  From their initial vision of creating something different in the procurement event space to the unexpected challenges on the May 6th conference day itself, Philip and Kelly share the behind-the-scenes story of how they transformed their digital-first community into a world-class experience focused on procurement operating model transformation. In this episode, Philip and Kelly reflect on: Why they chose to focus on experience for AOP’s first in-person event in the company’s 10-year history  What the response from procurement executives reveals about the evolution of today's CPOs How pairing attendees based on procurement maturity, organization size, and roles maximized event-based learning  Unexpected moments that tested the team’s stress levels (but ultimately enhanced the attendee experience!) Links: Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube  

Procurement 6 is a short podcast from Art of Procurement that publishes in the Art of Procurement feed every Friday morning at 6am US Eastern Time. Presented by a member of the Art of Procurement team, each episode has 6 short segments that summarize the week in procurement. Segments range from procurement tips to podcast summaries, from details of events to news or overviews of blog posts that capture our attention.

Much like the classic plot twist in old thriller movies where the characters realize the threat is coming from inside the house, the most revealing insights about supplier tactics are coming from inside Fine Tune’s own house in this eye-opening tenth episode of Buy: The Way…To Purposeful Procurement.    Co-host Rich Ham was initially reluctant to tap into his own team’s expertise for this podcast series, but the guests’ insight and insider knowledge proved too valuable not to share.  In this episode, Philip and Rich interview two former supplier-side executives – Alex Carlson and Angie Claeys – who are now working on the opposite side of the fence at Fine Tune, and therefore perfectly positioned to divulge the very tactics they once used against procurement teams. They are, indeed, “poachers turned game wardens.” First, Alex, a former CBRE executive and Wells Fargo procurement leader, explains how janitorial service providers deliberately underbid with limited scopes to help procurement “check the box” on savings goals. Likewise, he’s seen elevator maintenance providers bill for preventative maintenance that is never performed. Just because a category of spend is managed on paper doesn’t mean it’s being actively managed where it counts the most, on the ground. Similarly, in the second half of the episode, Angie Claeys, former VP of Operations at Aramark, lays out the uniform industry’s playbook (a notoriously complex category). Here too procurement has to watch out for “presumptive” billing that can cost the business unnecessarily if procurement isn’t on top of it.  Alex and Angie’s experiences on the supplier side point to a troubling dynamic: procurement’s incentive structures actually encourage these nefarious supplier behaviors and, by not focusing more on ongoing cost management, procurement is inadvertently signaling to suppliers precisely how they can ‘game the system.’ This episode, part one in a two-part series full of insider insights, provides an unfiltered look at the consequences of half-hearted spend management and makes a powerful case for extending procurement’s influence beyond the contract. Stay tuned for part two, where Bob Schreiner and Keith Robinson expose similar tactics in security services and pest control.   Links: Alex Carlson on LinkedIn Angie Claeys on LinkedIn Rich Ham on LinkedIn Learn more at FineTuneUs.com  

“Change is about first having an awareness. Once you have that awareness, then that other party that you're trying to drive that awareness has an understanding. And when that understanding is there, then they're motivated to take action.” Pratik Patel, Director - Category Management - Labor/North America Technology Spend, Mastercard Services procurement can be a rewarding field, but it also has some unique (and fairly complex) challenges that require procurement to develop a strong approach to spend and performance management.  In this episode, Philip Ideson speaks with Pratik Patel, Director - Category Management - Labor/North America Technology Spend at Mastercard, about his own experience transforming technology services procurement from a decentralized, inefficient process into a streamlined, data-driven program that delivers unprecedented business value.  Pratik walks listeners through:  Four key requirements for successful outcome-based contracting How to use lean methodology to identify pain points in the procurement process and build buy-in for transformation Steps to build scalable services procurement processes that create efficiency, stakeholder trust, and value for the business  Links: Pratik Patel on LinkedIn Business Waste: The Silent Value Killer W/ Pratik Patel Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube

Procurement 6 is a short podcast from Art of Procurement that publishes in the Art of Procurement feed every Friday morning at 6am US Eastern Time. Presented by a member of the Art of Procurement team, each episode has 6 short segments that summarize the week in procurement. Segments range from procurement tips to podcast summaries, from details of events to news or overviews of blog posts that capture our attention.

"I’m a big believer in market intelligence, where we educate the business on the providers and the levers to pull. It's not about just pricing; it's understanding the market." - Amy Fong, Partner, Sourcing and Vendor Management, Everest Group Service categories are experiencing unprecedented change driven by generative AI, which is shifting workforce models and evolving commercial structures across the business.  Procurement has to be continuously focused on how these changes are affecting the business. For procurement leaders managing these services categories, navigating this transformation requires new ways to think about areas like contracting, relationship management, and value measurement. In this episode of Art of Procurement, Philip Ideson speaks with Amy Fong, Partner, Sourcing and Vendor Management at Everest Group, about the rapid evolution of business services sourcing. Amy brings unique insights from analyzing thousands of contracts and observing what leading companies are doing to adapt their sourcing strategies and their approach to output- versus outcome-based contracts. In this episode, Amy explains:  Why outcome-based contracting remains an aspiration, not a reality, for many companies (and how to change that) How generative AI is fundamentally changing service delivery models and what that means for performance measurement and cost structures What procurement teams must bring to the table to earn their place in strategic make-or-buy decisions Links: Amy Fong on LinkedIn Get $100 off the super early bird ticket for Engage with code AOPFRIEND Subscribe to This Week in Procurement Subscribe to Art of Procurement on YouTube

Procurement 6 is a short podcast from Art of Procurement that publishes in the Art of Procurement feed every Friday morning at 6am US Eastern Time. Presented by a member of the Art of Procurement team, each episode has 6 short segments that summarize the week in procurement. Segments range from procurement tips to podcast summaries, from details of events to news or overviews of blog posts that capture our attention.

Twenty-five years after co-founding Corporate United, the first indirect GPO in the United States, David McCarty points out an inconvenient truth: the very tools procurement once developed to leverage spend are no longer as effective in today's supplier-dominated landscape. In this episode of "Buy: The Way…To Purposeful Procurement," David joins co-hosts Philip Ideson and Rich Ham to discuss the evolution of Group Purchasing Organizations (GPOs), from their early promises of dramatic savings (15-30% back in the early 2000s) to their current state, where GPOs are much more limited in their ability to determine and optimize spend.  With refreshing candor and a healthy dose of optimism about today’s forward-thinking GPO leaders, David confirms what many procurement leaders have long suspected: most GPOs are less effective today than when they were founded, partly because they've become a kind of checkbox solution that gives procurement a "false sense of security" rather than a true route to optimized expense management.  For procurement leaders who are worried that their suppliers might be gaming the GPO system, David provides realistic guidance on how to select the right GPO partner (from looking at contract age and rebidding frequency to volume transparency and customization options). He also points out the key areas where GPOs can still deliver differentiated value, but only if they are leveraged appropriately and procurement puts the time and effort into measuring the value they expect to receive.  While there are still benefits to using this model, it’s clear, says David, that in 2025, strategic procurement through GPOs requires a more discerning, purpose-driven approach than ever before. Links: David McCarty on LinkedIn Rich Ham on LinkedIn Learn more at FineTuneUs.com