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The Forward Podcast with SmartOSC

Latest episodes

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Apr 7, 2023 • 31min

World Health Day Part 3: Operation Collaboration - AI & The Future of Empowering Patients with Dr. John Sheehan

Our guest today, Dr. John Sheehan , a respected and future-focused Radiologist, Clinical Director and Healthcare Technologist sheds a light on how collaboration, leadership and continuous learning can help us better serve people in the healthcare industry and beyond. For #WorldHealthDay we delve into some of the latest advances in healthcare technology and speak about some of the interdisciplinary projects that @DrJohnSheehn is working on with industry giants such as Microsoft and so much more!
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Apr 6, 2023 • 24min

World Health Day Part 2: AI in Healthcare - The need for Education & Ethics with Dr.Avneesh

In #PartTwo of our World Health Day mini-series on Commerce Talk, we sit down with @AvneeshKhare a Physician turned Med Tech (AI) consultant and educator to talk about the importance of regulation, education and ethics when it comes to AI in Healthcare. We hear about some of the ways in which AI will help to make predictions to improve and personalize patient care and how important #Blockchain will be as a combined tool to facilitate the secure transferring of patient records and more. Join us, won't you?
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Apr 5, 2023 • 28min

World Health Day Part 1: Revolutionizing Access to Care - The Journey of Ooca with Dr. Eix

In this special episode for World Health Day, we sit down with Dr. Kanpassorn (Eix), the founder of Ooca, a groundbreaking mental wellbeing app that is transforming access to care in Thailand. Dr. Eix shares a story of passion and perseverance and further proves the value of foresight and the importance of empathy and grit in business.
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Mar 7, 2023 • 23min

S2 Episode 1: Breaking Gender Barriers and Shaping the Future of STEM fields with Akanksha Rastogi

We are back! Welcome to the first episode of Season Two of Commerce Talk. In this very special episode, we celebrate International Women's Day and sit down with Akanksha Rastogi, the Head of Data and Insights at Foodpanda Thailand, to discuss the challenges and opportunities facing women in STEM fields. With 15 years of experience in the field of data science, Akanksha shares some powerful insights about the barriers that women still face today. We speak about the importance of mentors, what turns a good data-scientist into a great one and thoughts on how we can be purposefully and deliberately inclusive moving forward. If you'd like to know more about us here at SmartOSC and the work that we do, please head to our website www.SmartOSC.com or follow us on Linkedin for regular advice and quality insights that will help to keep you one step ahead in the world of eCommerce. 
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Sep 13, 2022 • 41min

Episode 10: The Best Of One Year Of Commerce Talk

To celebrate 10 episodes of Commerce Talk with SmartOSC and a year of podcasting, we've put together an episode filled with some of our favourite clips from the past 12 months. Featuring the likes of Bhavin Patel, Axel Winter, Kirsten Kore, and many more commerce luminaries, this 'best of' episode is jam-packed with digital business and eCommerce insights. The topics you'll hear discussed range from the metaverse to sustainability in commerce, along with everything in between.
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Aug 1, 2022 • 42min

Episode 09: Benchmarking eCommerce talent with Nathan Bush

Recruitment and finding talent in the world of eCommerce can be a tricky proposition for lots of companies. Not because there's a scarcity of talented folks out there, but because in such a fast-changing industry, skillsets have to change just as quickly. Where do you look to find talented people? How do you upskill your staff? And how can you measure talent in a rapidly-changing industry like eCommerce anyway? To answer all these questions and more, host Adrian Wakeham spoke to Nathan Bush, Director at eSuite Talent and host of the Add To Cart podcast. Nathan Bush lives and breathes eCommerce. He is an eCommerce Director, strategist and advisor who has led teams that have grown from $1m to $140m. He has been named in the Top 50 People in eCommerce four times, written for Inside Retail and hosts the Add To Cart podcast where he gets to speak to leaders in eCommerce every week. Today, Nathan is a Director in the eCommerce talent agency eSuite. He is passionate about growing the talent pool of eCommerce specialists in Australia and gets a real kick in seeing great people land new opportunities and fast-growing businesses build brilliant teams.
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Jun 13, 2022 • 46min

Episode 08: What next for BNPL? Boom, bust or B2B?

Buy now, pay later, also known as BNPL, has taken off in a big way in recent years. The short-term financing method gives consumers the chance to make purchases and then pay for them in the future, usually on a fixed schedule. BNPL is most famous for its use in the business-to-consumer (B2C) sector, but increasingly, companies are exploring using the technology for business-to-business (B2B) transactions. To discuss the sector's past and present, we spoke to a bona fide BNPL expert: Stuart Thornton. Stuart brings 25 years of experience in industries ranging from telecoms to payments across Europe, Asia and Australasia. Originally from the UK, Stuart has held leadership roles within both large enterprises and start-ups - including companies such as Verizon, Vodafone and Worldpay. Most recently, Stuart was Co-founder and CEO of hoolah, a buy-now-pay-later company that anticipated the growth in the sector to build first mover advantage across Asia As co-founder, CEO & chairman of hoolah, he led the development, strategy and growth of the business into markets such as Singapore, Malaysia, Hong Kong, Thailand and the Philippines. Stuart exited the business to Shopback in October 2021. Prior to hoolah, he led the growth of Worldpay’s business across Asia Pacific. He was instrumental in setting the market strategy as well as scaling the team and winning some key notable clients, especially in the eCommerce and airlines verticals. Before moving into fintech in 2014, Stuart spent over 16 years in the telecommunications industry. He now runs 6one- a consultancy, startup advisory and venture building company based out of Singapore and helping companies on commercial strategy for new opportunities.
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May 12, 2022 • 48min

Episode 07: How your Business can tap into Recommerce and the Circular Economy

Recommerce and the circular economy are becoming big business the world over as customers and companies alike focus more and more on sustainability. As the need to protect our planet becomes even more apparent, circularity and more sustainable consumption appear increasingly like the way forward. For this episode, we’re speaking to two women with extensive experience in the circular economy and recommerce, but who come at it from different perspectives. In this discussion, Kirsten Kore of Designerex and Edwina Morgan of Salvos Stores share the secrets of their success in the circular economy and some tips for other businesses looking to tap into this growing sector. Kirsten Kore is the co-founder and co-CEO of Designerex, the world’s largest peer-to-peer designer dress sharing platform. She was named on 2022’s Inside Retail Australia #Top50 People in E-commerce List and was a finalist at the 2019 Online Retailer Industry Awards as well as the 2018 Anthill Smart100. Edwina Morgan is General Manager, Customer & Strategy at Salvos Stores. She drives digital transformation and customer strategy for a business with more than 100 years of history that raises tens of millions of dollars every year to fund The Salvation Army programs that transform lives for the better.
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Apr 4, 2022 • 43min

Episode 06: Are Crypto, NFTs and the Metaverse the Future of Commerce?

For this episode, we’re taking a look into the future to see how cryptocurrencies, NFTs, the metaverse and other new technologies will impact eCommerce and the wider world of commerce. We look into why these new forms of technology are taking off, how the metaverse might come to fruition, and how to build future-ready teams in your organisation. Our guest is the perfect man for the job: Axel Winter, one of the brightest forward-thinkers and technology strategists in Southeast Asia. Axel has a long track record of bringing business operations into the future. He’s the CEO and Founder of Pivot Digital, a Strategic Advisor for Tokenizer, the Chief Digital Officer at Siam Piwat, Senior Advisor at Fat Projects Acquisition Corp, and Venture Partner at Alpha Founders Capital.
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Mar 16, 2022 • 42min

Episode 05: How NOT to do Headless Commerce

If you’ve not heard of headless commerce, your head has probably been stuck under a rock for the last few years! It’s become such a big and misunderstood buzzword that we thought it was high time to drop some knowledge on how NOT to do headless. To dive into what headless can and can’t do for your business, host Adrian Wakeham spoke going to two experts who come at this from slightly different angles: Paul Williams, Director - Solutions Engineering, APAC at commercetools and Australian technology and retail leader Shane Lenton, the CIO at Cue Clothing. Paul is a digital innovation leader with expertise in digital experiences across a range of industries. Having started as a developer, he has maintained a focus throughout his career on technology and its application to improve the customer experience. Shane is a technology and retail leader, with over 20 years of experience across a variety of industries. As the founder of Unified Commerce, he works with retail leaders to understand changing consumer behaviour and how to best leverage technology.

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