The One Thing

You’re seeing new people walk through the doors — but they’re not sticking. Or your small groups are full, but no one is stepping into service.Many of us can point to a pathway on paper. What’s harder is spotting the places where people stall, and deciding what to change first.In this episode, we look at how to identify the pressure points in your pathway and make wise, focused improvements that actually help people move towards mature, integrated discipleship.In this conversation:Why every church already has a pathway, even if it doesn’t feel clearThe most common blockages that slow people downHow to use outcomes, people, and programs to diagnose where your church is thriving — and where it’s stuckSimple ways to track engagement and spot who isn’t connectingHow to prioritise change without trying to fix everything at onceWho should oversee the pathway, and how often it should be reviewedTOOLBOX:Framework ebookReach Australia Podcast 5.2 Re-Work Your Discipleship Pathway with Scott SandersGreg Lee talk: Mission driving the ecosystemReach Australia’s National Conference 2026CREDITS:This episode was brought to you by ExdiaThe One Thing is brought to you by ⁠⁠Reach Australia⁠⁠To pray for Reach Australia, join our ⁠⁠WhatsApp Group⁠⁠For ideas or questions please email ⁠⁠resources@reachaustralia.com.au⁠⁠Support Reach Australia's online library

This is a replay of one of your favourite episodes: one you have to get right as we begin the new year.First impressions matter, and churches often underestimate how much. Peter Blanch and Scott Sanders discuss how small changes can make a big impact in helping people feel seen, valued, and truly at home.The theological foundation for welcomingMistakes from not even thinking about it to overvaluing the newcomerMistakes of not thinking about what a new person needs to connect to churchMistakes of not thinking about the whole experience of welcomingWelcoming has an important two-way relationship with the rest of the church ecosystem, especially with the mission teamThinking through the building and how it worksThinking through the team and what you need0:00 – Introduction1:23 – Where churches get it wrong2:04 – Why Welcome People to Church4:18 – Where Do Churches Get Welcoming Wrong?6:01 – The danger of satisfactory15:05 – Not having a big enough team17:21 – Fixing the problem20:11 – Tool BoxSecret shopper checklistGospel Growth and Christian Community ebookReach Australia Digital (Helping you with branding and website)Community and Integration Workshop Part 1Community and Integration Workshop Part 2This episode was brought to you by KidswiseThe One Thing is brought to you by ⁠⁠Reach Australia⁠⁠To pray for Reach Australia, join our ⁠⁠WhatsApp Group⁠⁠.For ideas or questions please email ⁠⁠resources@reachaustralia.com.au⁠⁠To support the Reach Australia Online Library head ⁠⁠here⁠⁠.What We DiscussTool BoxCredits

A replay from one of your favourite episodes. One you need to think about as we head into the new year.Data is just a tool, but it’s an important tool. Its real purpose? Loving and serving your people better. A snapshot of data can give you an idea of your church health. What we discussAverage Attendance: Are people showing up consistently?Growth Rate: Are you growing each year? What’s a healthy growth rate?Conversion Growth: How many new believers are you seeing? What’s a good target?Community Reflection: Does your congregation reflect the diversity of your local area?Secondary Giving: Beyond general giving, how generous are people with time, talent, and resources?Newcomer System: Are first-time guests sticking around? If not, what’s falling through the cracks?Staff-to-Attendee Ratio: Do you have enough leaders? What’s a good ratio?TOOLBOX:Church Health ConsultsKnowing What to Measure and Why SeminarMeasure What Matters BookCREDITS:This episode was brought to you by Church SuiteThe One Thing is brought to you by ⁠⁠Reach Australia⁠⁠To pray for Reach Australia, join our ⁠⁠WhatsApp Group⁠⁠.For ideas or questions please email ⁠⁠resources@reachaustralia.com.au⁠⁠To support the Reach Australia Online Library head ⁠⁠here⁠⁠.

A replay from your favourite episodes and coming at a timely part of the year:Derek and Scott look at the work of Dr Saundra Dalton-Smith on different types of rest.1. Physical RestGiving your body a rest.2. Mental RestIt could be that you need to give your mind a rest.3. Emotional RestWe can get emotionally tired when we are not paying attention to our emotions.4. Spiritual RestReconnecting with God5. Social RestDifferent relationships can ones that build us up or drain us.6. Sensory RestEspecially with screens.7. Creative RestCreative rest is not about putting a demand on your creative ability; that’s not rest, that’s work. It is the opposite. It’s allowing white space in your life and giving room for your creativity to show up. Creative rest lets you focus on your basic need for wonder. You can enjoy fulfilling that basic need in ways that don’t put any pressure on your being creative. Yes, creativity may bloom from the seeds planted, but creativity is not the objective, only rest.SummaryDon’t have to do all of these every day, or every week. But it is helpful to be aware that there are different ways to rest and different people will rest in different waysTOOLBOX:⁠⁠Sacred Rest: Recover Your Life, Renew Your Energy, Restore Your Sanity⁠⁠⁠ by Dr Saundra Dalton-Smith ⁠TED Notes from Dr Saundra Dalton-Smith ⁠TED Talk from Dr Saundra Dalton-Smith ⁠Rest: Why You Get More Done When You Work Less⁠ Alex Soojung-Kim Pang⁠Atomic Habits⁠ by James Clear.CREDITS:The One Thing is brought to you by ⁠⁠⁠⁠⁠Reach Australia⁠⁠⁠⁠⁠.For ideas or questions please email ⁠⁠⁠⁠⁠resources@reachaustralia.com.au⁠⁠⁠⁠To support the Reach Australia Online Library head ⁠⁠⁠⁠here⁠⁠⁠⁠.

We unpack findings from a recent survey of 84 churches across 10 denominations. The data is more encouraging than many expect — but it also exposes where momentum slows and why some churches see more people come to faith than others.We explore what’s genuinely helping people meet Jesus, what isn’t moving the needle, and where churches may be mistaking activity for mission.In this conversation:Why church plants are seeing disproportionate fruit — and what established churches can learnWhy growth often stalls between 200–400 people, and what helps churches push throughWhy adding more small groups or serving roles doesn’t automatically lead to more conversionsHow church size, more than church age, can quietly dampen evangelistic effectivenessThe real stories behind the data: who is coming to church and coming to faithTOOL BOX:Reach Australia National ConferenceEp 391 10 Denominations, 60 Churches, 1 Report: Key TakeawaysSlidesLeadership Development ProgramCREDITS:This episode was brought to you by TrellisThe One Thing is brought to you by ⁠⁠Reach Australia⁠⁠To pray for Reach Australia, join our ⁠⁠WhatsApp Group⁠⁠For ideas or questions please email ⁠⁠resources@reachaustralia.com.au⁠⁠Support Reach Australia's online library

Choosing a Church Management System (CMS) is a ministry decision, not just a technical one.In this episode, Toby Neal (Lead Pastor of Vine Church, Sydney) shares what he learned while evaluating and changing CMS platforms in a real church context. We talk about how systems shape workflows, staff capacity, and follow-up — and how to tell whether a platform actually supports disciple-making or just stores information.In this conversation:How Toby tested whether a system supported ministry rather than just dataThe features that became deal-breakersWhat to expect in the first three months after switching platformsWhy usability and design matter much more than we often assumeA practical conversation for church leaders wanting tools that serve people and support the work of the gospel.TOOLBOX:Ep 405 Church database nightmares and how to avoid themRejoice and Tremble by Michael ReevesChurch Management Systems mentioned:Planning CentreFluroTithe.lyChurchSuiteToby's list of checks:Name tags and checkin processAutomated workflows (care, connect, explore, serve) from forms, from attendance, from tagAll in one Robust registrations for eventsGroups that remind leaders to mark attendanceMetrics and dashboardsWorkflowsAutomationsGiving integrated with database rather than tithely and xero. tax statements that can be sent and can integrate bank info from xero.Robust system, apps work, online, speed, bugsCalendar for managing room bookings, venue hireFormsClean easy to use aestheticBig company, unlikely to be sold or close down.Manages duplicates wellSecureCREDITS:This episode was brought to you by EA InsuranceThe One Thing is brought to you by ⁠⁠Reach Australia⁠⁠To pray for Reach Australia, join our ⁠⁠WhatsApp Group⁠⁠For ideas or questions please email ⁠⁠resources@reachaustralia.com.au⁠⁠Support Reach Australia's online library

Nobody signs up for ministry to get excited about governance, but ignore it and you'll end up running in circles. In this episode we dive into the practical side of governance in ministry, why it matters for healthy churches, and how to navigate common roadblocks.How governance and ecclesiology interact, and why your church DNA matters from the startWhen decision-making structures hinder ministry rather than support itLitmus tests for spotting governance issues, including meetings, budget allocation, and leadership capacityHow to decentralise responsibility effectively while staying faithful to your theological convictionsPractical strategies for legal compliance, staffing, and resource management to support growthTOOLBOX:The Elder-Led Church by Murray CapillA Church Consult -> (Reach Australia's Church Consult)CREDITS:This episode was brought to you by Lending Hands Mortgage BrokersThe One Thing is brought to you by ⁠⁠Reach Australia⁠⁠To pray for Reach Australia, join our ⁠⁠WhatsApp Group⁠⁠For ideas or questions please email ⁠⁠resources@reachaustralia.com.au⁠⁠Support Reach Australia's online library

If the emotional side of ministry keeps catching you off guard, it’s worth paying attention to what that might reveal about your own emotional intelligence. Scott Sanders and Jo Gibbs look at the practical side of emotional intelligence, why it matters for everyday ministry, and what gets in the way of developing it.What low EQ looks like in normal, everyday interactionsHow a leader’s reactions influence the tone of a teamWhy some ministry cultures downplay emotions and how that limits growthWays to spot your own physical and behavioural cues under pressureA simple framework for restoring a relationship after you’ve handled something poorlyTOOLBOX:Ep 330 Why EQ is the Edge Every Leader Needs (Part 1) by Pete StedmanEp 331 Why EQ is the Edge Every Leader Needs (Part 2) by Pete StedmanEmotional Intelligence by Daniel GolemanEmotional Intelligence 2.0 by Dr. Travis Bradberry and Dr. Jean GreavesCREDITS:This episode was brought to you by QuizworxThe One Thing is brought to you by ⁠⁠Reach Australia⁠⁠To pray for Reach Australia, join our ⁠⁠WhatsApp Group⁠⁠For ideas or questions please email ⁠⁠resources@reachaustralia.com.au⁠⁠Support Reach Australia's online library

When your senior pastor isn’t leading — or at least, not leading well — what should you actually do? Today we drill into that tension without sugarcoating it. It’s not just about calling someone out, but about understanding yourself, your role, and how to navigate tricky dynamics without blowing things up or burning out.How your own wiring shapes the frustration you feelClear signs of an actual leadership gap, not just normal frictionWhy senior leaders may stall under pressureThe unavoidable paradoxes built into second-chair rolesHow to challenge a call without turning it personalWhen and how to raise concerns so the conversation stays productiveTOOLBOX:Leading from the Second Chair by Mike Bonem and Roger PattersonHow to Lead When You’re Not in Charge by Clay ScrogginsPaul Harrington’s talk on Humility in Team Ministry Part 1Paul Harrington’s talk on Humility in Team Ministry Part 2Team Development ProgramCREDITS:This episode was brought to you by Safe Ministry CheckThe One Thing is brought to you by ⁠⁠Reach Australia⁠⁠To pray for Reach Australia, join our ⁠⁠WhatsApp Group⁠⁠For ideas or questions please email ⁠⁠resources@reachaustralia.com.au⁠⁠Support Reach Australia's online library

Public prayer often gets treated like a warm-up act in church. But what if it’s one of the most spiritually potent moments in the whole service? Natalie Ray wants us to stop coasting and start leading prayers that actually lead.Why public prayer is often flat — and how to fix itWhat changes when we treat prayer as intercession, not narrationThe real reason your church probably struggles with prayerHow the Lord’s Prayer can reshape more than just the words we sayNatalie leads the Magnification and Maturity ministries at Toongabbie Anglican ChurchTOOL BOX:Prayerfulness by Peter AdamPreparing to Lead Intercessions in Church by Peter AdamBe Thou My Vision by Jonathan GibsonOperation WorldEvery Moment HolyCREDITS:This episode was brought to you by YouthworksThe One Thing is brought to you by ⁠⁠Reach Australia⁠⁠To pray for Reach Australia, join our ⁠⁠WhatsApp Group⁠⁠For ideas or questions please email ⁠⁠resources@reachaustralia.com.au⁠⁠Support Reach Australia's online library