Humanize IT

Following formulas is easy, however, there is no replacement for Genuine Authenticity when dealing with clients.  Listen to learn more!

Last week we talked about what MSPs are doing wrong when it comes to compliance. Now, we are discussing the bountiful benefits that can come when compliance is prioritized. People process technology. Getting all the right people in place can be a struggle, but partnering with compliance experts will help to bring forward the compliance regulations that your clients need. These compliance organizations are able to walk you and your client through an evaluation process that will help the client to better understand where they stand. They’ll know where your client is doing well and where they’re struggling, which is beneficial to you as an MSP; you can build project work out of the areas where they need help.

This week, we’re talking about why engineers should care about compliance. To understand, it helps to really know what compliance is. Essentially, it is adhering to some standard. In the technology world, there are Risk Management Frameworks (RMFs) that are used as a compliance standard to adhere to. You could compare it to quality control, or the referee of cybersecurity. This “referee” is helping guide you through the rules that you and the client should adhere to in order to avoid the ramifications and consequences that could follow. Tune in to the first episode of this two-part series on compliance!

So now you know why your clients are avoiding meetings,  in this episode we walk you though how to get them to join!

A common complaint we hear from MSPs is "Clients don't attend meetings".  In reality...they are going to meetings, they are just avoiding yours.  In this episode learn why.

Communication is so much more than just words.  Sometimes we need to be physically present to be understood and make an honest connection.

It is finally here the Ultimate MSP Podcast Crossover! Listen in on an action-packed episode as skip and friends discuss an amazing series of topics!

Talking with people is very different than talking to them.  In this episode Skip and Adam talk through how collaboration is accomplished.

Continuing the epic conversation with Sean Mahr!

This week, author Sean Mahar joins us to discuss the concept of his book, Stop Wasting Words: Leading Through Conscious Communication. What does it mean to waste one’s words, and what are people doing (or perhaps saying) to make their words wasteful? Tune in to this week’s episode as we discuss these questions and talk about why we should be more intentional with the words we incorporate into our conversations.