Humanize IT

As IT engineers we constantly have to step outside our box, whether it is trying to understand structural engineering while pulling wires or building stable data centers. In this episode, Adam and Skip talk through how to deal with being the wrong kind of engineer as well as how to work together with different experts to become something greater.

CIOs can be a tricky position to define for MSPs as in some sense many MSP leaders have always been in a CIO role, however what that role meant has changed as their MSP evolves. Yes there is a CIO and what does it mean to act solely in a CIO role? In this wrap-up episode, Skip and Adam talk through what the main thing is that many people miss when it comes to acting in a CIO role.

This week we want to talk through what a CFO persona looks like within an organization. What do they care about...where are they at mentally? Spoiler, it has very little to do with accounting and everything to do with risk management. If you want to talk with CFOs or if you need to act in a CFO role, this podcast is for you to help understand how to relate to the CFO. If you are stuck in a leadership role with many hats...this is the series for you!

Part 2 of our series on MSP personas. We have the CISO which is a role that intertwines everything, we break down this role and what it is as well as what it is not.

In the last episode we talked through how MSPs have so many personas and hats to wear. This week we break down the CEO role and how to focus. What some of the distractions can be to working on your company as well as how to delegate the right activities to different personas. If you are stuck in a leadership role with many hats...this is the series for you!

MSPs owners wear many hats, somedays you are a CFO making sure to collect payments and ensure bills are covered. Other days you are a CEO planning the direction of the company, or maybe you are a COO managing the security stack and maintaining clients. Whatever the case, we can order our thinking by considering each of these hats a persona so we don't get our conversations with clients and staff mixed up. In this pocast learn how to keep your personas in order and what they mean, in this series we will talk about each persona and how it is used towards your success.

We often create a heap in front of us of work and say "I will just chip away at it". In reality, we just always have pressure on us to perform and then we never feel like we are getting anything done. We are working hard and what are we accomplishing? This episode is built for people who are working so hard and feel like they are getting nowhere.

So many MSPs seem to think they know exactly what their client's goals are and what they need. This is a key indicator that they are on the left side of the dunning-kruger effect graph. The goal of business is the topic of this insigtful podcast that aims to help you get a grip on what your client's needs are and how to help them with their challenges.

Last episode we really boiled the conversation down to: The care and feeding of others and the care and feeding of ourselves. In this episode, Elizabeth talks about how to hold each other with curiosity. Don't assume you know what the person across the table; or even you need. We need to ask more human questions and understand the person across the table as well as ourselves.

We are great at updating computers and maintaining them. So you would think it would be easy enough to apply maintenance to ourselves. In this insightful episode, Elizabeth Copland discusses how we tend to neglect ourselves and how to be just as mindful about our meat computers as we are about silicon computers.