Real Relationships Real Revenue - Video Edition | Invest in Relationships to Build Your Business and Your Career

Get a copy of your GrowBIG Playbook today!    In this episode of Real Relationships Real Revenue, I sat down with David Burkus who is a returning guest to the show. He is the author of Best Team Ever, a short and sharp read about the fundamentals of team culture. His goal is to help you understand the elements of team culture that really drive performance and take action to move the needle forward on your own team culture. We are either all on teams or leading them, so I know that everyone can get a tremendous amount of value out of this conversation so that you can have the best teams ever.    Topics We Cover in This Episode:    The three elements of the team culture triangle and why they’re so important How empathy can help you predict behavior on the team and shape your own behavior in the best way possible  Why having conversations about conversations and communication is so powerful The importance of psychological safety so that you can make failure safe and build trust with your team Tips for being an active listener and supporting others  Why teams that know they’re making an impact are more likely to succeed Practical things you can do to show and reinforce pro-social impact   I hope you enjoyed this conversation with David! His pro-social purpose is to make work better. If we build the best team ever, we're building an environment at work and an environment in life for more people that's engaging, inspiring, and motivating.    If you want to learn more from David, make sure to check out his website and get a copy of his book Best Team Ever. This book is easy to read and powerful, so I know you’re going to love it. Make sure to also check out his TED Talk!    Resources Mentioned: Visit David’s website Get a copy of David’s book Best Team Ever Check out the TED Talk we mentioned  

Get a copy of your GrowBIG Playbook today!    Let’s talk strategy! In this episode of Real Relationships Real Revenue, I sat down with Rich Horwath, strategy expert and author of the book Strategic. Rich has a unique approach to strategy and he is going to explain the three big layers of how it works to help us learn how to use strategy for increased growth and success. Whether you realize it or not, everything you do is either tactical or strategic. How we're using our time, our talent, and any budget day in and day out is going to dictate the real strategy that we have, no matter what we might think. Rich is here to show us how to leverage strategic thinking for maximum success.    Topics We Cover in This Episode:    What dictates our real strategy What strategy is and what it is not Best practices of differentiating yourself with a strategy that’s unique to us How to break free of caution and practice strategic risk-taking  The power of investing time in thinking about our future state The three C’s of strategically shifting our focus and offers  Why we need to focus on value creation and delivery  The three A framework to think more strategically on a daily basis Why excellence is a deviation from the norm  What people need to know about leadership fitness and mental toughness How to increase organizational fitness The number one thing you should focus on with communication fitness   Remember, strategy is not only done at the CEO or leadership level. Anyone can start implementing strategy into your relationships, brand, and book of business at any level.   If you loved learning how you can become more strategic, I highly recommend you check out Rich’s book. You can also check out his free resources and graphic novel!    Resources Mentioned: Get a copy of Rich’s book Strategic Free resources from Rich More free resources Get the Strategy graphic novel  

Get a copy of your GrowBIG Playbook today!    In this episode of Real Relationships Real Revenue, I sat down with Robyn Addis who is an expert in community building. There is so much power in relationships, vulnerability, and authenticity, and Robyn is sharing her insights into why communities that embrace these things can bring you more success. She also shares some valuable tips on how to create a community or host a successful event yourself!    Topics We Cover in This Episode:    How communities allow for elevated levels of success The power of meaningful relationships  The perfect blend of authenticity and expertise  How to be the hub of a network Why vulnerability is so powerful and how to show it authentically Why people like to be asked for help  The dangers of earned dogmatism  The impact of realizing you’re not alone  How to use the fishbowl to get people talking  Advice for putting on successful events    It’s so important to remember that you’re not alone, and there is a whole community of people out there like you who would love to connect with you and support you. That’s why building communities has such an impact.    I hope you enjoyed this episode with Robyn. If you want to learn more, make sure to visit the Follow Friday Conference website and connect with Robyn on LinkedIn. You can also reach out to her directly at robyn@followfridayconference.com.  Resources Mentioned: Visit The Follow Friday Conference website Contact Robyn: robyn@followfridayconference.com Connect with Robyn on LinkedIn  

Get a copy of your GrowBIG Playbook today!    We all have teams. We all have team habits. In this episode of Real Relationships Real Revenue, I sat down with Charlie Gilkey, the expert in team habits! Charlie is the author of the book Team Habits and he’s here to help us understand how truly impactful good internal and external team habits can be. Don’t let the simplicity of team habits fool you into thinking that you don’t need to prioritize it.  Charlie’s showing us how to lean into interpersonal power and co-agency and work better together going forward.   Topics We Cover in This Episode:    The difference between individual habits and team habits The three dimensions of power at work The 8 different types of team habits How to improve your client team habits  The ripple effect of changing team habits  Why your relationships are key to creating habits that work Tips for coming together to find out what works  The core team habits that truly matter Growth activities that can improve our internal team habits  The right way to do goal-setting  Why everything leads back to making an impact How to use a Media Map to create habits for where to communicate Ways to make sure you’re always on the path to excellence   I hope you enjoyed learning about team habits with Charlie! Remember, what's more important than whether you have alignment and everybody agrees on everything is whether you get together as a team and figure out how to get in alignment.    If you want to take the Team Habits quiz or learn more about creating team habits, head over to betterteamhabits.com.   Resources Mentioned: Visit Charlie’s website and take the Team Habits quiz Listen to my conversation with James Clear  

Get a copy of your GrowBIG Playbook today!    Ready to become more consciously inclusive? I am so excited to share this episode of Real Relationships Real Revenue with you today because I sat down with Andrés T. Tapia who has done more work on diversity and inclusion than anyone I know.    He has made a profound impact on me and I am so happy to have him here to talk about his books that are all about the 5 disciplines of inclusivity. He’s sharing how we can apply these disciplines to leadership, teams, and enterprise-wide to the entire organization.   Topics We Cover in This Episode:    The five disciplines of organizations The power of authenticity in organizations and leaders How to find the courage to do the right thing How you can commit to adding more diversity in your teams The commercial aspect of embracing diversity  The practical steps to become consciously inclusive  Why curiosity is the skeleton to becoming more diverse  The invisible aspects of diversity  The two main elements of inclusion    I hope you enjoyed this conversation with Andrés and are able to apply the 5 disciplines of inclusivity and diversity to your organization, teams, and leadership.    If you want to learn more from Andrés, make sure to check out his website, subscribe to his LinkedIn newsletter, and check out his books The 5 Disciplines of Inclusive Leaders and The 5 Disciplines of Inclusive Organizations.    Resources Mentioned: Visit Andrés’ website Follow Andrés on LinkedIn and get his newsletter  Check out his Books: The 5 Disciplines of Inclusive Leaders The 5 Disciplines of Inclusive Organizations  

Get a copy of your GrowBIG Playbook today!    Have you read the book or seen the movie Molly’s Game? In this episode of Real Relationships Real Revenue, I sat down with Molly Bloom. She is sharing how at only 24 years old, she built up a hugely successful book of business by leveraging the power of authentic relationships. She truly blasted through her fear in a way that I think any of us could be inspired by.    Topics We Cover in This Episode:    How Molly overcame such great adversity in her life The opportunity Molly was presented with and how she created a business with it How Molly learned about making genuine connections with other humans The power of a giving mindset  Why the way you make people feel is so important The impact of effective presence Why taking notes on people you meet is so important How you can grow massively over your competition Focusing on integrity over short-term gain How breaking her own rules led to Molly losing everything What Molly learned about integrity from her experiences   Integrity is the ultimate edge, and Molly is such a good example of that. She truly shows the power of building authentic relationships and focusing on giving rather than receiving.    If you want to learn more from Molly, you can follow her on Twitter and Instagram.    Resources Mentioned: Get your copy of the GrowBIG Playbook Follow Molly on Twitter Follow Molly on Instagram  

Get a copy of your GrowBIG Playbook today!    How can you really improve your customer or client experience?    In this episode of Real Relationships Real Revenue, I sat down with Susan Salgado. Susan has a PhD in organizational psychology and she focuses on customer or client experience. We will dive into some exciting things about client experience, your associate or employee experience, and how they're intertwined. And we're going to talk about things at a strategic level like how to make this a true differentiator. Plus, we're going to talk about it at a tactical level, so we’re sharing things you can put in place right away to achieve greater success.    Topics We Cover in This Episode:    The power of a customer's emotional experience  The best icebreaker for building relationships  Top tips for finding commonalities with people The three things a client needs from you How to get better at client and employee experience  The three ways that toxic workplaces are formed Why employees need to feel seen and valued by their supervisors How we can show our team members that they have our attention How the quality of working relationships has changed since the pandemic Why we have to remember that we are the same people at work as we are at home   I hope you enjoyed this conversation with Susan. It’s so important that we remember that in order to build deeper relationships with those around us, whether it’s our team members or clients, we need to understand that they are people and we care about them as a whole.    If you’d like to learn more from Susan, you can find her website here. You can also find her on LinkedIn.    Resources Mentioned: Visit Susan’s website  Connect with Susan on LinkedIn Learn more about building deeper relationships in season 4 of the podcast Listen to my conversation with Dave Crenshaw Check out the Work-Home Resources Model research  

Make sure to get a copy of your GrowBIG Playbook today!    Ever wondered how you could personalize your messaging to your potential clients for increased success? You’re in luck because, in this episode of Real Relationships Real Revenue, I sat down with Brennan Dunn who is an expert in all things personalization. He’s the author of This Is Personal and he’s here to share how to scale personalized messages to prospects and clients in your email marketing and beyond for maximum impact. This conversation is packed with value so you don’t want to miss it!    Topics We Cover in This Episode:    How Brennan approaches making things more personalized in emails  The middle ground between scale and personalization The power of segmentation in your emails  How to use Voice of Customer language to customize your language and offers The three levels of personalization and how to work through them The trick to getting people to read your emails The impact of automation when it comes to speaking to your clients  Examples of how people in different industries can automate their personalization How personalization makes it easy to get new clients  Tips for taking notes and gathering data on your contacts that you can use to personalize    I hope you found this episode as powerful and impactful as I did! Brennan really knows his stuff and I was so excited to get to sit down with him and talk all things personalization and scaling.    If you want to learn more, I highly recommend you check out his book This is Personal. I know you’ll really love it!    If you’d like to get our value add for scaling growth skills across a team or organization, which we used as an example in today’s episode, you can find that here.   Resources Mentioned: Get a copy of Brennan’s book This Is Personal on his website Get a copy of Brennan’s book This is Personal on Amazon  Learn more about Building a Second Brain with Tiago Forte  

Get a copy of your GrowBIG Playbook today!    Wondering how you can unlock massive growth? In this episode of Real Relationships Real Revenue, I sat down with Tiffani Bova. She is the Senior Leader at Salesforce and author of The Growth IQ and The Experience Mindset. We are discussing both of these books and learning from Tiffani how we can best grow our organization and book of business by enhancing the experience of the customers and employees and the role technology plays in it all.    Topics We Cover in This Episode:    The growth levers that companies use to grow their business The power of company culture and values  How we can actually deliver greater growth rates  Why companies are falling woefully short on employee experience for the sake of customer experience  The data on why you can grow more by focusing on customer and employee experience  Why the experience of working with you matters so much The impact technology has on the customer and employee experience  Practical actions you can take to optimize the technology you’re using Simple steps to enhance client experience    I hope you enjoyed this conversation with Tiffani! Take a week and map out how you can optimize your time and technology to improve the experience of your customers and employees so you can work smarter, not harder. This is the true path to growth.    If you want to learn more from Tiffani, I highly recommend you connect with her on LinkedIn and get a copy of her books The Growth IQ and The Experience Mindset.    Resources Mentioned:   Get a copy of Growth IQ Get a copy of The Experience Mindset Connect with Tiffani on LinkedIn Follow Tiffani on X Get a copy of your GrowBIG Playbook today!  

Get a copy of your GrowBIG Playbook today!    In this episode of Real Relationships Real Revenue, I sat down with Dr. Michelle King who is the author of the book How Work Works. She is here to talk about ways that you can navigate the workplace using science and simple steps.  Michelle has been researching this topic for a while and she is sharing what it really takes to get ahead in your career.    Topics We Cover in This Episode:    The single most important factor in your career success The ambiguity paradox in the new world of work Why having social skills is so important, especially now The power of building trust within your network and managing your reputation The impact of building informal networks The top thing you can do to build deep and personal relationships Why you have to diversify your efforts How to dial up your self-awareness How to ask for feedback that is effective and helpful  How informal development works and why you have to take ownership of it How to give yourself meaning in work    I hope you enjoyed this conversation with Michelle and that you’re able to take these simple steps to get ahead and navigate the workplace in a way that increases your success.    Learn more about Michelle and download her 52-week program on How Work Works at  https://www.michellepking.com. You can also check out her new book here!    Resources Mentioned: Listen to my conversation with Mohamed Massaquoi  Read my four-part series on Annual Process  Get Michelle’s book How Work Works Download Michelle’s 52-week program