Excellent Executive Coaching: Growing Your Business and Enhancing Your Craft.

With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10,000 bilingual telemarketers. You are CEO of one of the largest call centres in San José in Costa Rica. What made you, a US citizen travel, live and work in Costa Rica? You trained 10,000 bilingual telemarkers. What makes a good telemarketer? How does phonetic micro expression reading help you become a good telemarketer. Please provide us with a good and a bad example? What are the viral tell signs? What is the Buffer Boomerang technique? Richard Blank Richard’s journey in the call center space is filled with twists and turns. When he was 27 years old, he relocated to Costa Rica to train employees for one of the larger call centers in San Jose. With a mix of motivational public speaking style backed by tactful and appropriate rhetoric, Richard shared his knowledge and trained over 10 000 bilingual telemarketers. Richard Blank has the largest collection of restored American Pinball machines and antique Rockola Jukeboxes in Central America making gamification a strong part of CCC culture. Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center since 2008. Mr. Richard Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain. A Keynote speaker for Philadelphia's Abington High School 68th National Honors Society induction ceremony. Giving back to Abington Senior High School is very important to Mr. Blank. As such, he endows a scholarship each year for students that plan on majoring in a world language at the university level. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Mac McNeil has been a leader in the financial industry for seventeen years in various leadership roles. He is currently the Senior Vice President of Operations for the Community Reinvestment Fund, USA where he leads Enterprise Operations. What does My Great Aunt EDNA stand for, and how did this leadership platform come into existence? When did you first come to know about the spirit of excellence? What do you mean by leadership wilderness, and how can leaders that my feel that they are there escape it? Explain Excellence - Confidence = Mediocrity. You have a section in your book called "Broken Mirror." How can this concept help leaders continue to improve? Mac McNeil Mac McNeil is the author of My Great Aunt EDNA book and weekly newsletter that highlights the leadership topics of Excellence, Doing Things the Right Way, No Shortcuts, and Accountability. He began his career with JPMorgan Chase in Branch Banking, and spent four years as a 1st Vice President, District Manager in Southern California. He finished in the top 5% of performance in the country and was recognized two consecutive years as a Top Performing District Manager. He accepted a role with Bank of America as a Vice President, Consumer Market Manager in the Los Angeles East Market in 2014. He accepted a position of Vice President, Operations Market Manager, where he managed over 100 financial centers and finished 2015 #2 in performance in the country and was recognized as Pinnacle Club Performer top 1%. Mac became Vice President of Operations Optimization for Synchrony where he was responsible for leading optimization initiatives for the Consumer Bank to include robotic process automation, digital transformation, process mapping, and product development with operations in Charlotte, NC, Merriam, KS, Hyderabad, India, and Manila, Philippines. Mac has a Bachelor's degree in Business Administration from Pfeiffer University, a Master's degree in Business Administration from the University of Phoenix, and Doctorate (ABD) in Management and Organizational Leadership from the University of Phoenix.Mac spent four years in the U.S. Army as an Intelligence Analyst in Psychological Operations, Special Operations Command (Airborne), and he is a Desert Storm Veteran. He has served on the Board of Directors for Feeding America of Greater Riverside, Inspire Life Skills Training, Inc, The Christian Adoption Service, The Black Professional Group of Bank of America, and The Black Organization for Leadership Development for JPMorgan Chase. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Cara Silletto, MBA, CSP, works with organizational leaders to reduce employee turnover and make managers at every level more effective in their roles. What's the status of today's talent pool? Why has the workforce changed so dramatically in the last five years? What can organizations and leaders do today to reduce any excessive employee turnover they have? How should they prepare for future workforce challenges? What's one strategy every leader should do to become a more magnetic leader? Cara Silletto Workforce thought leader and keynote speaker, Cara Silletto, MBA, CSP, works with organizational leaders to reduce employee turnover and make managers at every level more effective in their roles. She's been named a Game Changer by Workforce Magazine and Recruiter.com listed her in their Top 10 Company Culture Experts to Watch list. She's the owner of Magnet Culture, a leadership development training firm, and she's the author of the book, "Staying Power: Why Your Employees Leave and How to Keep Them Longer." Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Mike Acker is an executive communication coach, a keynote speaker, and the author of ten books, including Speak with Confidence, published by Wiley in December 2022. What led you to write a book called “Speak with Confidence”? You use an interesting analogy about two weights you carry as a communicator and how that relates to insecurity. Can you describe what that means and how that affects confidence? You have developed a framework for Executive Presence and Speaking with Confidence. Can you explain it? How did growing up in a different setting (Mexico) affect your communication and leadership? Mike Acker Mike Acker passionately coaches business professionals to lead and speak with confidence. His books have been translated into several languages and appeared on numerous booklists, with his first book being designated as the #1 book on overcoming fear of speaking on Forbes.com. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Douglas R. Bouey (dougbouey.com) is an author, facilitation veteran and award-winning coach with TEC/Vistage - a global organization with 25,000 president members. He is a renowned mentor in his private practice with Catalyst Strategic Consultants, encouraging presidents in their trials, growth and victories. Tell me about some of your experiences mending relationships with families in business? What is your framework in your book? How do you implement your framework to rebuild the relationship? How do you test the relationship that has just been rebuilt to overcome life's pressure? How to transform messy relationship breakdowns back into health? Douglas Bouey ‘Fixing Fractures: Restoring Shattered Relationships in Business and in Life’ - Doug’s latest book - was launched in 2022. Fixing Fractures contains incisive guidance for leaders and entrepreneurs who have broken with someone central to their fortunes. When fractures occur in key relationships, this is the essential handbook on the path to repair and renewal. Doug's intense professional experience is rounded out by immersion in painting, friendship, family and spirituality - including several long walks on the Camino de Santiago. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Bill Treasurer founder of Giant Leap Consulting (2002) has worked with thousands of leaders in the U.S., including NASA, eBay, Lenovo, UBS Bank, Saks Fifth Avenue, and many more. What got you interested in the field of leadership in the first place? You write about 3 areas of leadership fitness. What are they? One of your chapters is Cultivate Composure. Why is that important to leadership? What are you hoping that readers come away with from reading this book? What important question to ask yourself when you feel angry, frustrated, or emotionally charged How long have you been a leader and what triggered you to write your book? Bill Treasurer Bill Treasurer founder of Giant Leap Consulting (2002), and has worked with thousands of leaders in the U.S. and beyond, including NASA, eBay, Lenovo, UBS Bank, Saks Fifth Avenue, and many more. His new book, Leadership Two Words at a Time: Simple Truths for Leading Complicated People (BK Publishers, Sept. 27, 2022), provides actionable and relevant advice to today’s emerging leaders. Learn more. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Jessica is a genius at showing entrepreneurs how to build an expert platform, rapidly raise their value, build their credibility online and attract high-paying clients. She travels the world teaching and inspiring entrepreneurs and helping them grow their influence and make the income and impact they desire. The most overlooked aspect of creating ultra high end offers How to move from soloprenuer to CEO and reclaim your time freedom How to master the art of high end sales The "Myth of the Ascension Model" and how to take a top down approach to growing your business How to rapidly build your credibility and attract high paying clients Jessica Yarbrough Jessica Yarbrough has quickly developed a reputation of being one of the best business strategists for coaches and consultants who want to sell and scale ultra-high-end services. Her background is in international business and she has built multiple companies. Jessica is a genius at showing entrepreneurs how to build an expert platform, rapidly raise their value, build their credibility online and attract high-paying clients. She travels the world teaching and inspiring entrepreneurs and helping them grow their influence and make the income and impact they desire. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Ed Rigsbee is a Collaboration Architect, Nonprofit CEO, Virtual Communities Leader, Member ROI Valuation Research, Keynote Speaker, author of 5 books (Topics: Strategic Alliance Development & Membership Growth) When did you start your professional speaking career? Tell me about the Association & Society Speaker Community Tell me about Cigar PEG Philanthropy through fun Future projects?Ed Rigsbee Ed Rigsbee Ed Rigsbee, (CSP) Certified Speaking Professional, (CAE) Certified Association Executive, is the ROI Guy. He is obsessed with helping individuals and organizations to both receive and give more return on investment (ROI) in everything that they do. He will help your organization to elevate your business relationships from ordinary to extraordinary; in service, results and profitability. Ed is the originator of the “Member ROI Valuation Process” and term, “Member ROI-Centric Organization.” Ed is the President of Rigsbee Enterprises, Inc., established in 1981. He is recognized internationally for his expertise in the areas of non-profit organization member recruitment/retention and strategic alliance development/implementation, and has authored 5 books. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Dr. Jessica Kriegel is the Chief Scientist of Workplace Culture for Culture Partners, leading research and strategy in best practices for driving results through culture. How do you define culture? Why is corporate culture important? How does it drive results? What is the biggest mistake that leaders make? You do research work on corporate culture, what is your process? Dr. Jessica Kriegel Dr. Jessica Kriegel is the Chief Scientist of Workplace Culture for Culture Partners, leading research and strategy in best practices for driving results through culture. She is a Fortune 100 Thought Leader and keynote speaker as well as author of Unfairly Labeled: How Your Workplace Can Benefit From Ditching Generational Stereotypes. Her upcoming book, The Culture Equation will be published in 2023 and is based on her 15+ years of guiding global and national organizations on the path to creating intentional workplace cultures that accelerate performance and put people first. Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.

Dave Valentine owns 7 businesses that have generated over ONE BILLION dollars collectively for over 1000 clients, including major brands and Fortune 100 companies like Target, Time magazine, and American Express. What inspired you to become an entrepreneur and what were your biggest challenges? You mentioned you have unconventional Marketing. What is the difference between developing brand and getting direct response? What is "Conscious Capitalism" and how do you implement it across all of your companies? What is your goals and how do you see yourself reaching that goal? How do you partner with the companies you acquire? Dave Valentine Dave Valentine owns 7 businesses that have generated over ONE BILLION dollars collectively for over 1000 clients, including major brands and Fortune 100 companies like Target, Time magazine, and American Express. At the age of 29, his doctor said, “Are you prepared for your heart attack?” Dave realized he needed to learn how to scale his businesses without being overwhelmed by stress. His life depended on it. Dave now runs multiple companies from the mountains in a house by a river with three waterfalls. Merging conscious capitalism with an unconventional marketing approach, Dave has rapidly grown his businesses by investing money in people rather than paid advertising. After selling his first business, Dave acquired three more companies and has put $3 MILLION into businesses this year. His mission is to employ over 200,000 people and revolutionize the way we reward good talent.  Excellent Executive Coaching Podcast If you have enjoyed this episode, subscribe to our podcast on iTunes. We would love for you to leave a review. The EEC podcasts are sponsored by MKB Excellent Executive Coaching that helps you get from where you are to where you want to be with customized leadership and coaching development programs. MKB Excellent Executive Coaching offers leadership development programs to generate action, learning, and change that is aligned with your authentic self and values. Transform your dreams into reality and invest in yourself by scheduling a discovery session with Dr. Katrina Burrus, MCC to reach your goals. Your host is Dr. Katrina Burrus, MCC, founder and general manager of www.mkbconseil.ch a company specialized in leadership development and executive coaching.