The Fraud Boxer Podcast

"Are you telling me that I'm partially responsible for unleashing the kraken?" - Tom Donlea   One of the most well known OGs in the fraud industry, Tom Donlea talks about how he got involved and how he became the very first CEO of the MRC which we all know and love to this day. He takes us through his time at Ekata and what he is up to know.  Tom is a partner at Alliyz and they are changing the way our industry functions for future fraud and payments professionals. Come listen to exactly how they are doing it! We talk about how to get more involved and get more out of your fraud journey and what we think the future looks like both in 2023 and beyond!  ------------------- https://www.allyiz.com "Allyiz (pronounced allies) is the “go-to” company for payments experts for businesses who want to source knowledge, time or people. The strong relationship we build with our clients inspired us to use this name." Tom Donlea, a man who needs no introduction, was the first CEO of the MRC and Board Emeritus, a VP and GM at Ekata for over 9 years, and is now a partner at Allyiz.   Tom Donlea - tom@allyiz.com https://www.linkedin.com/in/tdonlea/

"We hire professionals to do professional work"   Join Steve and Kristopher (KDF) who make up the management of the fraud team under Jordan at iHerb!  Learn about their history in fraud prevention, what iHerb is, and some of the unique challenges iHerb faces. They even talk about what it's like to work for Jordan through all the changes their business has been through in the last year and their style of management for their teams!     Also hear what we all think 2023's biggest fraud trends will be!  

"'Your site is terrible' well, what do you do with that? ... do you derail the rest of your optimization efforts to go and fix that one problem? The answer is 'it depends'"   Today on the season 1 finale we have a heavy hitter on the podcast in Bryce Winkelman, Chief Business and Strategy Officer from Quantum Metric to break down what "Customer Experience" really means and why it is COMPLETELY different from customer service.  In the fraud world false positives fall directly into customer experience and giving a bad experience can harm your company and your career. Learn about "Positive Friction" and find out some options you have to optimize the customer experience your department brings during this busy holiday season. This is a dense episode with a lot of excellent content from Bryce and this was one of my favorite episodes to record. I was truly blessed to get Bryce's time to be a guest and share his extensive knowledge with my audience. I hope you all enjoy!   Bryce Winkelman - https://www.linkedin.com/in/bryce-winkelman-1416936/ https://www.quantummetric.com/ Quantum Metric - https://www.quantummetric.com/request-a-demo/

Data breaches are a daily occurrence now and your information has been compromised and released somewhere. What could you do to protect your and your customer's accounts if you had advanced knowledge that the identity had been compromised? What could you do to stop the take overs and the headaches that come after the fact? Learn about what SpyCloud is up to in this space with my guest this week, former auto mechanic, Pete Barker who I have shared many a stage with over my career!    Pete Barker: https://www.linkedin.com/in/pete-barker-98904312/ https://spycloud.com  

Patrick Chen, co-founder of Spec breaks down what low-code and no-node actually means and how it works.  I do my best to get a ELI5 (explain like I am 5) description of it and why this is something that very well could change our entire industry and how we approach the using and changing of our fraud prevention tools!   Patrick Chen - https://www.linkedin.com/in/patrickchen30/   https://www.specprotected.com  

Today it's Jordan's turn to be interviewed in a reverse interview episode!  Dajana asks Jordan about how he got into fraud and he tells a detailed story of the "before times"! Then they go back and forth telling their most interesting stories of their time as fraud fighters and sharing their thoughts on the state of the fraud industry and their opinions of it's needs!  This was a fun one to record!  Jordan Harris - https://www.linkedin.com/in/whoisjordanharris/ www.iherb.com Dajana Gajic-Fisic - https://www.linkedin.com/in/dajana-gajic-fisic/ www.jdsports.com www.finishline.com 

Join the famous Dajana Gajic-Fisic from Finish Line/JD Sports and I today as we run through her interesting past and dive into some common schemes she sees around fraud and abuse in the sneaker industry!  It's a hot industry and I bet everyone would like to know what types of attacks they are seeing. Today is part 1 of a 2 part series with Dajana!    Dajana Gajic-Fisic - https://www.linkedin.com/in/dajana-gajic-fisic/ www.jdsports.com www.finishline.com 

Rob Daline, co-founder and CEO of ArkOwl, recounts the story of the creation of his identity verification company! Join us as we go over the reasons and needs that prompted the creation of the company to fill a need of his own at his previous employer.  We will discuss why they are different than other services and how their product has evolved to address customer needs over the last decade!  We hope you enjoy!  Find out more here: www.arkowl.com Rob Daline -  https://www.linkedin.com/in/robdaline  

Ticketing legend Shawn Kelley from Seat Geek sits down with Jordan to discuss changes they have made post-COVID to their entire fraud prevention system. Join us for their unique approach, that actually is contrary to what most folks have been trying to do, and why it is actually better for them in many ways and how they know it to be true! Ticketing is a crazy beast and throwing in a market place makes for all sorts of challenges not encountered by most merchants!  Enjoy!  Shawn Kelley: https://www.linkedin.com/in/shawnkelley www.seatgeek.com

Eyal Elazar, the Head of Product Marketing at Riskified, joins Jordan to discuss current trends happening in the abuse space right now. Things like refund, return, and promo code abuse are plaguing merchants costing more than fraud losses. We also discuss some approaches to preventing abuse at multiple points in the customer journey and how to mitigate false positives and upset customers!  Remember that there are two types of merchants right now: "those who are experiencing abuse and addressing it and those who don't know they are experiencing abuse."   Eyal Elazar: https://www.linkedin.com/in/eyalelazar/ www.riskified.com