Asia Tech Podcast

I have yet to meet Colin Hodge in person, but after a few conversations spanning the globe, I feel like I have. I think it says more about him than it does about me. He was very generous with his time and thoughts and we had a really interesting conversation. Colin has learned a ton since founding a dating app that ended up being called Down. There were plenty of controversies when the app launched, but frankly, this is not the part of the story that interests me. Here is what I do find interesting. A computer science graduate from Cornell University left what must have been a great job at Microsoft to strike out on his own and build a company from scratch. He apparently did most of the actual coding himself and, if my math serves me correctly, he was barely 26 years old. Let’s not forget to mention that the app that he created was downloaded a million times, faster than any other app in the last decade. Through all of the ups and downs, including getting kicked out of the Apple app store for a time, Colin remained calm beyond his years and created an insane amount of learnings, all of which could not be covered in a 30-minute recording. One of the things that Colin definitely discussed with me was the necessity to have a strong support system around you both internally at your startup and also externally. A lot of his experience was quite unanticipated and having the right support system around you can help relieve some of the stress that arises when things inevitably go awry. We also discussed how he became the Global Growth Expert. After selling Down to Paktor in 2017, Colin worked his growth magic across the Paktor product platform, building out Paktor Labs and traveling the region to teach the Paktor portfolio companies how to grow.

The Asia Tech Podcast recently had the pleasure to speak with Damien Kerneis in the studio at True Digital Park.  Damien is the Founder and CEO of SiamCarDeal.  Damien is decidedly not new to Thailand.  He was originally sent to Bangkok 15 years ago by the company that employed him in Paris.  His job when he arrived in Thailand was to provide supply chain and logistics services to clients in the automotive space.  Damien was helping his clients make and take deliveries to the auto dealers and this ended up being a proper segue into his new business. Damien was always on the lookout for an avenue to start his own business.  While still working at the logistics and supply-chain company, Damien needed to buy a car.  He noted that the experience of trying to buy a car was horrible.  He started doing some research on what the car buying process was like in more mature markets like France, the United States, and Australia.  What he found during his research was that in the more mature markets, there were robust and sophisticated platforms that made the process so much easier for both consumers and the dealerships that sold them.  So…in his words, “I just decided to launch it.”  This was the beginning of SiamCarDeal, back at the end of 2015. The original idea was to build a marketplace that was essentially a business to consumer platform…e-commerce for cars.  The SiamCarDeal team quickly realized that there was also a need for the manufacturers and dealers to manage the prospects and leads from the marketplace platforms that SiamCarDeal and others had built.  They, therefore, started building a suite of software tools that could help the dealers do just that.  This was the beginning of their B2B business.  Building these tools ends up being a quite complex endeavor.  This move into the enterprise space took a lot of time and created a whole host of new learnings for the team.  Integration issues, understanding the proper user experience at a myriad of dealerships and selling to businesses that were not used to the digital marketing arena created its own challenges as well.

I had the complete pleasure of sitting down with Kastytis Kemezys at the recording studio at True Digital Park.  Kas, originally from Lithuania, is a Principal and co-Founder at Whatnot Innovation Studio.  Whatnot is a Startup Studio that provides corporate venturing tools to organizations across Southeast Asia to enable innovation.  Together with these large organizations, Whatnot invests in and builds the next generation of startups. Kas has always been an entrepreneur and venture builder.  He tried ‘corporate life’ for a very short period of time, but realized when he was 19 years old that he just had to build something for himself.  Frankly, he was not even sure at first what that was going to be, but he knew he wanted to build his own businesses.  So he and a friend started a business called ‘My Drink Beverages’ which they ran for 6 years.  It was an incredible learning experience across the board, including learning how to manage teams and how to get an idea to reality.  This was venture building for the food space.  When I asked Kas if he had any experience in the food business prior to starting this he said, “Well, I used to eat…”.  Clearly a guy with a great sense of humor.  You have to listen to Kas tell his story about importing a drink into Lithuania from Las Vegas called ‘Cocaine Energy Drink‘.  You can only begin to imagine the hilarity of trying to import this and get it through customs… We had a very interesting conversation about the culture of innovation and the stress that surrounds it.  Kas was never good at dealing with authority.  He always wanted to do things his way first and then learn.  Operating this way made it really necessary to get used to the stress of failure, which more often than not is the outcome of trying to build something from scratch.  We both agreed that you have to be a bit weird and crazy to enter the world of innovation because you are constantly submitting yourself to failure. There is so much more in this episode.  Listen and enjoy!

This was a special episode of the Asia Tech Podcast.  We brought together three gentlemen that have decades of combined experience living and working in Japan.  Specifically, I was joined by Maurizio Raffone – Founder and CEO at Finetiq Limited, Jeff Wentworth – co-Founder of Curvegrid, and Lars Schouw – Chief Data Officer at SBI Security Solutions. We were fortunate to be able to cover a wide range of topics…including finance, cybersecurity, blockchain, venture capital and the FinTech Association of Japan.  Japan passed amended open banking regulations in 2018 which mandates that Japanese bansk provide API connectivity to account information services with other services to come by 2020.  There is also a very active Japan FinTech Association based in Tokyo.  The Japan FinTech Association was created to develop strong relationships with new FinTechs and the establihsed financial system.  Maurizio mentioned that the Association also promotes cooperation and coordination with the associations in Singapore and Hong Kong, among others. It also promotes cross border FinTech business building on both an inbound and outbound basis. Jeff Wentworth and I dug deeper into the Blockchain space in Japan and what made Tokyo a great place to start a business.  This fact actually surprised Jeff a bit, but there were a few contributing factors that he noted.  While the Japanese economy is currently growing nicely, it had been stagnating for decades.  This stagnation created a resource supply / demand mismatch and means that if you are developing for a global audience, but are based in Japan, you may actually have lower relative costs.  Commutes are super easy and commercial space continues to lag price increases in places like Singapore and Silicon Valley. There was so much more in this episode…I am sure we will do more of these country-focused roundtables.

I caught up with Akemi Tsunagawa, the Founder and CEO of Bespoke, a real-time engagement platform for tourists and the tourism industry.  When we last spoke in September 2018, the team had no intention of expanding to the United States.  However, after being introduced to Gabe Klein, now an advisor to Bespoke, all of that changed.  Notably, Gabe has been the Director of the District of Columbia Department of Transportation and the Commissioner of Transportation for the City of Chicago.  These roles, along with myriad other experiences, give him connectivity to United States based clients that would not have been possible previously. Making further progress and seeing strong interest from US potentials, led Bespoke to open an office in San Francisco and set up a proper entity to operate in the United States.  Akemi had been following the career of Tobias Wessels for a while.  She noted jokingly that she had been ‘cyber-stalking’ him since they met at a conference almost three years ago…and when the timing was finally right, she offered him the role of running Bespoke’s international business and Akemi was happy when he accepted.  Tobias also came with a great client list which is helping to accelerate the growth of Bespoke’s business. Akemi noted that even just a year ago, it was difficult to explain what a chatbot was.  Fast forward a year and the world has caught up to the notion of what a chatbot is and how they can be useful.  One of the places where the Japanese government is working with Bespoke is during crisis management.  This is a place where this type of engagement platform can be super useful. Bespoke’s growth has clearly entered a new phase, which means that the staff make-up has to change as well.  Akemi and I talked about how this growth requires a different mindset and skillset from her management team.  This is one of the new challenges that Akemi is encountering.

Michael Waitze had a much-needed catch-up conversation with the CEO and Founder of Playbasis, Robert Zepeda.  The last time we spoke with Rob was more than a year and a half ago and a lot has changed since then.  One of the interesting things that Rob noted was that no two years are the same.  This means that last year’s revenues and growth may bear little resemblance to next year…and extrapolating forward is always hard to do. Rob founded Playbasis at the end of 2012 and back then it was a uniquely B2C business.  Back then, as well, the whole concept of gamification was essentially unknown in Southeast Asia.  I went back to one of Playbasis’ old pitch deck’s and found this, PlayBasis was a “gamification company that endeavored to ‘help large companies increase user engagement, retention and loyalty through data-driven game mechanics and behavioral triggers.”  I asked him about this and his answer was insightful and filled with useful details, including connecting brands to gamers through meaningful rewards and turbo-charging the platform as a Games as a Service offering. Rob believes that business models must always be evolving.  While the core of the company is still gamification, his recent experience as a cohort in Plug and Play’s Batch 5 in Jakarta, Indonesia was eye-opening.  He was invited to participate because some of the Indonesian corporates were interested in learning more about Playbasis and potentially using gamification for employee engagement as well.  The entire experience, even for a guy that has been running his own company for more than six years, was more than worth it.  There was so much to unpack from this conversation about the Indonesian tech landscape, how corporates interact with startups there and the speed with which digitalization is occurring.

I spoke with Jed Ng, the Founder and Business Head of Rakuten RapidAPI.  Jed has had a very interesting career.  He has built a philosophy and methodology for effecting corporate entrepreneurship. This essentially means figuring out how to build and grow a significant new business line inside a well-resourced organization.  This not just zero to one stuff.  It requires a very interesting set of skills.  There are internal politics involved, storytelling to senior executives and Jed points out that selling to internal management can be very different than selling to external investors.  He had some very interesting insights on this topic. The meat of our conversation was on the development of the API ecosystem and the marketplace that is getting built around it.  Jed went back and discussed the founding of Twilio and added SendGrid and Stripe as other relevant data points.  Based on the cumulative valuation of these companies alone, one can make the case that the API ecosystem is huge.  Jed noted that a company called ProgrammableWeb had already created a phone book for APIs. The idea behind creating an API marketplace was multilayered.  Through our discussion, Jed established that APIs are valuable but that mere aggregation was not good enough.  Jed posits that potential purchasers of APIs need a place to test the services prior to buying and a central place to manage all of the associated admin. Listen to this entire episode to get a much better understanding of what is happening in the API market space.

I had a fascinating conversation with Samiran Ghosh, a Senior Advisor at McKinsey & Company and an astute follower of the startup ecosystem in India.  Samiran’s background in technology spans more than 25 years, including time as Microsoft’s Chief Digital Advisor in Mumbai and other senior positions at IBM, and Dun & Bradstreet. We began our conversation with a discussion on some of the biggest current trends in the India technology space.  One of the interesting insights that Samiran shared was that more and more, incumbent corporates and reaching out and working with startups…a trend we are also seeing in Southeast Asia.  It remains difficult for established corporates to innovate internally and working with tech startups on specific problems is becoming a more efficient way to take advantage of new technology developments. Samiran also noted that while the domestic Indian market is huge, another aspect of the ecosystem is the move away from solely the domestic consumption mode and into other markets, notably Southeast Asia.  A company like Oyo is a very good example of this.  Note this story on Oyo’s recent funding and how it will use that to continue to expand aggressively outside of India’s borders.  While international expansion is trending, it is not always smooth sailing.  Read this story on Ola Cab, another Indian unicorn. I was also interested to know more about the angel investment layer in India.  Samiran said that if he was asked this question three or so years ago, his answer would have been very different.  Back then it was marked more by ‘fashion investing’.  However, today he would categorize the full scope of investment stages as reasonably healthy, including angel and seed stage.  There are also plenty of forums for startups to go pitch their ideas. We covered a lot more ground as well.  We spent some time discussing Aadhaar, an Indian government project to create a national ID system.  Its mission is stated as empowering “residents of India with a unique identity and digital platform to authenticate anytime, anywhere.”

I had the pleasure of speaking with Deniz Tekerek, a co-Founder of Portier Technologies.  Deniz’s background alone is fascinating.  His ancestry is both Turkish and Mongolian, but he grew up in Germany.  Still not interested?  Deniz began his career as a professional footballer in Germany but was drawn to the world of business.  After working briefly for others, he headed straight into the world of e-commerce and started his own company in the U.K. Deniz subsequently moved to Hong Kong and became one of the earliest employees in Tink Labs, The idea behind Tink Labs was to create a communication platform for tourists that supported by the hotels in which they were staying.  It was not a bad idea…but there were gaps in the execution strategy.  Those gaps created the opportunity for Deniz and his co-Founder, Mark Pope, to found Portier Technologies. Deniz, Mark and the team set out to build a business that was an extension to services in the hotel that allows them to better understand their guests.  The critical part is to ensure that the entire operation is data-driven.  This focus on using data to better understand the guests allows the hotels to create actionable insights.  This is the secret sauce. Another key change from Tink Labs is that Portier has built a cloud-based device management system and they do not own any of the phones.  By building a close relationship with Samsung they have also created an entirely new model for phone distribution to the hotels, utilizing the Samsung connection to get introduced to Samsung’s best local telco partners and striking deals with them that allows them to efficiently get phones to Portier’s hotel clients. They are also creating an internal communication mechanism for the hotels that includes a data collection layer.  Things get really interesting here as well as the data that gets collected helps manage the business side of the hotels more effectively and efficiently as well. If you liked this episode, you may also like the Thailand GameChanger episode featuring Michael Cluzel, the CEO and co-Founder of eatigo.

I had a great conversation with Ling Ling Tai in August.  Ling Ling is the Founder and Director of Spark Learning Solutions, the Chief Podcast Educator at Meavox, and the host of the Apple-featured podcast, Leaders of Learning. I was interested to find out what it would be like to do a podcast with another podcaster.  Would it get too meta?  Would the tables turn and Ling Ling starts asking me questions?  Either way, I was particularly excited to do this. Ling Ling did not disappoint.  Spark Learning Solutions was the first thing we discussed.  This place where Ling Ling uses her skills as an InterCultural Strategist and her own personal experiences to help others build better cross-cultural collaboration and relationships.  We quickly realized through our discussion that even though we were born in completely parts of the world, we had quite a bit in common.  Not the least of which was that we moved around a lot as kids. We covered a lot of ground, including how her roots as a corporate trainer prepared her to synthesize her engineering and psychology experiences to power Spark, Meavox and her Podcast.  Finally, we talked about the excitement around the Asia Podcast Awards…nominate your favorite podcast and look for the event on November 9 and 10. Also, check out the story about the Asia Podcast Summit on Podnews.net.