Fraud Forward

Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21:- See Unit21 in action https://www.unit21.ai/podcast- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0-Request your copy : State of Fraud & AML ReportWelcome to the latest episode of Banking on Fraudology, where we dive deep into the ever-evolving world of financial fraud and explore the challenges faced by institutions and consumers alike. In today's episode, we're excited to have a panel of esteemed colleagues joining the Fraud Fighter Virtual Summit powered by Unit 21 to shed light on the most pressing issues in the fraud prevention landscape.Our guests include Alex Faivusovich, Head of Fraud Risk at Unit21; Donna Turner, retired fraud executive from Bank of America and COO for Early Warning Services; and Scott Harkey, EVP of financial services and payments at Endava. Together, they'll share their insights on the top fraud challenges faced by financial institutions, from counterfeit checks and ACH returns to account takeovers and elder exploitation.We'll also be discussing the alarming rise of first-party fraud, as fraudsters exploit terms and conditions to file intentional disputes, leading to write-offs and misclassification. Our experts will highlight the need for more sophisticated monitoring systems and the importance of collaboration between government and industry to combat these threats effectively.As the threat of fraud continues to grow exponentially, it's crucial for financial institutions to stay ahead of the curve. Our guests will share their predictions for the future of fraud prevention, including the shift towards balancing economics in transactions and applying technology from other financial sectors to dispute processes.--------------------------------------------------------About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21:- See Unit21 in action https://www.unit21.ai/podcast- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0-Request your copy : State of Fraud & AML ReportIn this episode, Hailey Windham sits down with Ian Mitchell, founder of The Knble and co-founder of Mission Omega. He is a seasoned expert with over 25 years in fraud and financial crime prevention. Get ready to dive deep into the exciting advancements and ongoing challenges in the world of fraud fighting.Ian shares his enthusiasm for the current community of fraud fighters and emphasizes the importance of collaboration between fraud fighters, regulators, and solution providers. They discuss key resources for bank fraud prevention and the need for continuous learning and resilience. Hailey and Ian also touch on the evolving landscape of fraud, the importance of modernizing regulatory frameworks, and the critical role of communication and collaboration between financial institutions and regulators.From Ian's personal journey overcoming industry challenges to the essential integration of fraud and financial crime teams, this episode offers valuable insights for anyone committed to combating fraud. Don't miss Hailey expressing her admiration for Ian's dedication and their mutual drive to protect people and banks from fraud. Tune in for an engaging conversation full of expert advice and inspiring stories.-----------------------About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Banking on Fraudology is part of the Fraudology Network, and produced by Podyssey.io.

Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21:- See Unit21 in action https://www.unit21.ai/podcast- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0-Request your copy : State of Fraud & AML ReportWelcome to another riveting episode of "Banking On Fraudology." I'm your host, Hailey Windham, joined by our special guest, industry expert Karisse Hendrick. In today's episode, we're diving into a staggering compilation of recent data breaches and their potential impact on both the financial and e-commerce sectors. From a mass release of 10 billion passwords to a crippling vendor breach affecting 15,000 car dealerships, and even AT&T's exposure of call logs from 127 million U.S. citizens, we'll explore the subsequent ripple effects and the advanced methods fraudsters employ to exploit this data.Together, Karisse and I will discuss the broader implications of leaked data, highlighting real-world examples such as the Snowflake breach and the concerning trends seen at Evolve Bank. We’ll also examine how fintech companies and banks can navigate these challenges by recalibrating their security measures, conducting thorough risk assessments, and enhancing monitoring. Plus, we’ll touch on the increasing sophistication of ransomware attacks, the complexities of supply chain breaches, and the critical need for collaboration between issuers and merchants.Whether you're a banking professional, a fintech enthusiast, or just someone keen on staying ahead of cyber threats, this episode is packed with insights you won't want to miss. So sit back, take notes, and let’s dive deep into the ever-evolving world of fraudology. Don't forget to connect with us on LinkedIn and send in your questions for upcoming "Ask Us Anything" episodes!-------------------------------------About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Fraud Forward is powered by Sardine

Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21:- See Unit21 in action https://www.unit21.ai/podcast- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0-Request your copy : State of Fraud & AML ReportWelcome back to "Banking On Fraudology." In today's episode, host Hailey Windham is joined by Randy and Kristen from a prominent credit union’s marketing team, ABNB. Together, they dive into the importance of fraud prevention and the innovative strategies they've used to educate and protect their members.Randy and Kristen discuss how they transformed their social media and marketing approaches to make fraud awareness engaging and relatable, especially through platforms like TikTok. They emphasize the value of transparency, collaboration, and targeting various demographics to spread their message effectively.The episode also highlights the benefits of open collaboration between fraud fighters and marketing teams, showcasing how fresh perspectives and strategic shifts can lead to significant positive engagement. Kristen shares a personal encounter with fraud, reinforcing the real-world impact of their efforts.Tune in to find out how creativity and collaboration are key tools in the fight against fraud. Don’t forget to subscribe to "Banking On Fraudology" on your favorite podcast platforms to stay updated on the latest in fraud prevention.About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Fraud Forward is powered by Sardine

Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21:- See Unit21 in action https://www.unit21.ai/podcast- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0-Request your copy : State of Fraud & AML ReportWelcome to Banking on Fraudology! Today, we're diving deep into the world of financial crime with our guest, Karen Boyer, a banking veteran with 24 years of experience, including 17 focused on fraud prevention and mitigation at M and T Bank. In this episode, Karen and our host, Hailey Windham, explore the complex challenges banks face in detecting fraudulent activities and understanding the intent behind accounts.We'll discuss the growing problem of money mules and the significant impact they have on both society and the economy, often funding organized crime in non-friendly nations. Karen shares her insights on the need for collaboration between banks, telecoms, social media platforms, and regulatory bodies to tackle these issues effectively.Hailey and Karen will examine the shift from traditional Bank Secrecy Act (BSA) compliance to proactive fraud prevention at the point of money movement. They emphasize the importance of real-time transaction monitoring, the crucial role of fraud and BSA team partnerships, and the ongoing challenges law enforcement faces in understanding and addressing banking fraud.Also, we'll talk about the liability shift that could hold financial institutions more accountable for fraudulent activities passing through their systems and the increased resource allocation post-Covid to combat these crimes. Karen predicts the future landscape of financial fraud, highlighting emerging threats like generative AI and deep fake technology, as well as the rise of synthetic identities in the fraud world.Join us for a candid conversation that underscores the critical need for industry-wide awareness and collaboration to prevent, detect, and mitigate fraud. Don’t forget to subscribe to "Banking on Fraudology" to stay updated on the latest episodes filled with expert insights and strategies for navigating the evolving landscape of financial fraud.About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Fraud Forward is powered by Sardine

Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21:- See Unit21 in action https://www.unit21.ai/podcast- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0-Request your copy : State of Fraud & AML ReportWelcome to Banking on Fraudology! Today's special edition brings a unique twist. Join our host, Hailey Windham, as she's accompanied by her daughter Adalyn and Adalyn’s friend, Katelyn, for an engaging and educational session on fraud and online scams.In this episode, we'll delve into the real-world implications of fraud and scams, emphasizing the importance of awareness and education from a young age. Hear firsthand experiences and insightful conversations about how Adalyn and Katelyn navigate the digital landscape safely, the lessons they've learned from police officers and family members, and their innovative ideas to make fraud education engaging for their peers.We'll also discuss the various scams affecting youth today, such as insufficient fund checks and blackmail schemes like sextortion. Our guests share thoughtful advice on handling and reporting scams, and brainstorm creative ways to incentivize and implement fraud education in schools.Get ready for an enriching discussion that aims to bridge the knowledge gap and equip our younger generation to be savvy and safe in the digital world. Don't forget to subscribe and share this episode with students, parents, and educators looking to make a meaningful impact on fraud awareness.About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Fraud Forward is powered by Sardine

Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21:- See Unit21 in action https://www.unit21.ai/podcast- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0-Request your copy : State of Fraud & AML ReportIn this episode, we explore the proactive role of ethics and internal audits in combating fraud, the impact of technology on ethical behavior, and the crucial interplay between ethical conduct and customer trust. Amanda "Jo" Erven shares her journey from LinkedIn connections to becoming a full-time professor and head of ACE, a company specializing in audit, consulting, and education.We also dive into compelling real-world stories, like a CEO who fell victim to a cryptocurrency scam, and discuss the upcoming fraud retreat event in August, which promises to offer engaging sessions on fraud, cyber issues, AI, and more, while emphasizing personal well-being. Whether it's talking about promoting ethical behavior through training, discussing the Wells Fargo scandal, or the significance of addressing even minor financial discrepancies, this episode underscores the importance of ethics in every facet of banking.Join us as we unravel these topics and enrich our understanding of how ethical behavior is paramount in preventing fraud and fostering a trustworthy banking environment. Don't miss this engaging and educational conversation on Banking on Fraudology!---------------------------------Connect with Amanda: https://www.linkedin.com/in/amanda-jo-erven-ace/About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21:- See Unit21 in action https://www.unit21.ai/podcast- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0-Request your copy : State of Fraud & AML ReportWelcome to another episode of Banking on Fraudology with Hailey Windham. In this episode, we have a fantastic guest joining us, Nyla Cortes, the director of compliance at Earth Mover Credit Union. Hailey and Nyla dive deep into the world of fraud detection and prevention in financial institutions, focusing particularly on the risks within call centers and the importance of tailored training for staff.Nyla shares her journey from being a teller to her current role, along with insights into the implementation of robust internal reporting systems and the creation of a culture rooted in trust and education. They also explore the value of Suspicious Activity Reports (SARs), collaboration between departments, and the need for consistent and transparent reporting practices.Tune into the discussion on strategies for empowering frontline staff, how to bridge gaps between compliance and fraud teams, and practical approaches to enhance your institution's fraud detection and reporting mechanisms. Don't miss this insightful conversation that promises to equip you with valuable tools and knowledge to fight financial fraud more effectively.-----------------------------------About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Connect with Nyla: https://www.linkedin.com/in/nyla-d-cortes/-----------------------------------Fraud Forward is powered by Sardine

Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21:- See Unit21 in action https://www.unit21.ai/podcast- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0-Request your copy : State of Fraud & AML ReportWelcome to Banking on Fraudology. In this episode, Hailey Windham gets inspired by the movie "Beekeper" to explain the harsh realities of Tech Support Scams that affects the most vulnerable population.To illustrate this, she delves into staggering statistics from the IC3 2023 Internet Crime Report, revealing a shocking 165.9% increase in scam losses within just two years. She also shares a harrowing real-life case involving a minister ensnared in a complex tech support scam, shedding light on the multifaceted tactics used by fraudsters today.Financial institutions, listen up: We're calling on you to understand these tactics, support vulnerable customers, and collaborate with law enforcement to combat these scams head-on. This episode is a rallying cry for all fraud fighters to share strategies, raise awareness, and lead the charge in safeguarding our financial systems.So, buckle up and get ready to step up your game. Let's tackle this growing menace together and create a future where fraudsters fail and victims have a fighting chance. Thanks for joining me, and don’t forget to subscribe on Apple, Spotify, or wherever you get your podcasts to never miss an episode of Banking on Fraudology.About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Fraud Forward is powered by Sardine

Banking on Fraudology is presented by Unit21. Unit21’s Risk and Compliance Infrastructure empowers your team to proactively combat financial crime and make informed decisions throughout the customer lifecycle. Learn more about our sponsor, Unit21:- See Unit21 in action https://www.unit21.ai/podcast- Follow Unit21 on LinkedIn https://www.linkedin.com/company/unit21/- Watch Unit21 Virtual Summit Hailey session replay https://hubs.li/Q02LbZmC0-Request your copy : State of Fraud & AML ReportIn this episode, our host Hailey Windham is joined by Becky Reed, a 30-year veteran in the credit union industry and an expert in technology and leadership. Together, they explore the transformative potential of blockchain and web3 technologies in enhancing fraud detection and data transparency in financial institutions.We'll discuss how traditional payment systems struggle with inefficiencies and how cryptocurrencies and distributed ledger technologies could offer real-time solutions and stronger consumer protection. Becky Reed shares insights from her new book, "Credit Unions and a Financial Renaissance," and breaks down key concepts like decentralized finance (DeFi) and self-sovereign digital identities.From the misconception that smaller credit unions lack innovation to the importance of digital identity and the future of decentralized networks, this episode is packed with valuable information for anyone interested in the evolving landscape of financial technology. So, tune in as we uncover how credit unions can adapt to future innovations and effectively protect their members from fraud. Let’s get started!About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/ Connect with Becky: https://www.linkedin.com/in/becky-reed-50056518/Get Becky's Book: https://a.co/d/2V3kEFP Fraud Forward is powered by Sardine