Fraud Forward

Fraud Forward is powered by SardineIn this episode of Banking on Fraudology, Hailey Windham takes listeners inside the world of pig butchering scams and Operation Shamrock's efforts to combat them. Windham shares insights from her recent presentation at the ACFE Twin Cities Fraud Summit, where she and Erin West highlighted the growing threat of transnational organized crime syndicates. The episode focuses on Operation Shamrock's groundbreaking Survivor Series initiative, which brings victims' stories directly to financial institutions to identify vulnerabilities and prevent future scams.Windham recounts a particularly impactful case study of a young woman who lost $160,000 in just 10 days to a sophisticated pig butchering scheme. The scam began on a dating app and quickly escalated, with the scammer using psychological manipulation tactics to build trust and isolate the victim from her bank. Key takeaways include how scammers coach victims to lie during transaction reviews, exploit distrust in financial institutions, and structure wire transfers to avoid detection. The episode also highlights the importance of educating entire families, as the victim's mother was inadvertently pulled into supporting the scam.This episode serves as a wake-up call for banks and credit unions, emphasizing the need for greater transparency with customers about banking operations and fraud prevention measures. Windham passionately argues that financial institutions must proactively address common misconceptions about banking practices before scammers can exploit them. Listeners are challenged to consider how they can build trust and educate customers to resist manipulation attempts. Don't miss this crucial episode - tune in and join the fight against pig butchering scams.Operation ShamrockJoin now!About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Fraud Forward is powered by SardineIn this illuminating episode of Banking on Fraudology, host Hailey Windham sits down with Jessica Cartrette, Fraud Manager at Rev Federal Credit Union, to explore the power of collaboration in fighting financial fraud. Jessica shares her journey from retail pharmacy to becoming a fraud-fighting force, emphasizing how her frontline experience as a teller shaped her approach to fraud prevention. The conversation dives deep into Rev's groundbreaking "Knockout Fraud" event, which sparked a movement of cross-institutional cooperation in South Carolina.Jessica reveals the strategies she used to break down silos within her organization, from engaging marketing teams to partnering with IT and cybersecurity departments. She stresses the importance of educating all departments about fraud risks and empowering frontline staff through targeted training. The episode highlights innovative initiatives like the South Carolina Fraud Ambassador Roundtable and Rev's "Shielding Seniors" program, showcasing how local efforts can have far-reaching impacts.Listeners will gain practical insights on building fraud committees, improving interdepartmental communication, and leveraging partnerships to stay ahead of evolving threats. Jessica's passion for community education and her commitment to collaboration over competition shine through, offering inspiration for fraud fighters at all levels. Whether you're a seasoned professional or new to the field, this episode provides actionable strategies to enhance your fraud prevention efforts. Tune in to discover how working together can create a more resilient financial ecosystem and learn why Jessica believes that in the fight against fraud, we're truly all in this together.Jessica on LinkedInhttps://www.revfcu.com/adulting/https://www.revfcu.com/knockout-fraud/About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

The host shares her exciting journey into fraud prevention and the launch of a consulting firm dedicated to helping credit unions. A shocking case of insider fraud reveals how trust can be exploited, with an operations manager embezzling over $65,000. Strategies for fraud prevention are discussed, emphasizing transparency, regular audits, and strong internal controls. The importance of collaboration between fraud teams and internal audits is highlighted, along with a call to action for fraud fighters to stay vigilant and proactive.

Andrew Austin, a fraud expert, shares a poignant story about his 81-year-old father falling victim to a crypto scam. He discusses systemic failures in fraud detection at banks and crypto ATMs, revealing how compromised devices make individuals vulnerable. The conversation highlights the urgent need for better training, empathy for victims, and improved technology in fraud prevention. Austin emphasizes the importance of community awareness and collaboration among fraud fighters to protect the elderly and enhance security measures against scams.

Andrew Austin, Head of Fraud Prevention at Sardine, brings a wealth of knowledge from military service to fintech. He discusses the intricate world of financial scams, emphasizing the role of device intelligence and behavioral biometrics in fraud detection. Personal stories about his father's experience with a crypto scam highlight the tragedy and emotional cost of fraud. Austin also stresses the importance of interdepartmental collaboration and understanding customer behavior, advocating for a dynamic approach to risk management in preventing financial crimes.

Fraud Forward is powered by SardineIn the second part of the Banking on Fraudology episode with fraud expert Marc Evans, Hailey Windham continues her riveting conversation about the many flavours of fraud. As a seasoned law enforcement professional who has cracked over 500 fraud cases, Evans shares invaluable insights into the world of financial crime and scams. The discussion dives deep into the critical importance of collaboration between banks, law enforcement, and the private sector in combating fraud effectively. Evans recounts a compelling case study where teamwork between a credit union and law enforcement thwarted a $25,000 first-party fraud attempt, demonstrating the power of information sharing.The episode also explores Evans' inspiring initiative, Fraud Hero, which aims to educate and empower individuals, businesses, and law enforcement to prevent fraud before it happens. Evans passionately explains his mission to turn potential victims into their own heroes against scams. Listeners will gain practical advice on improving fraud prevention, including the need for ongoing customer and employee education, breaking down information silos within organizations, and staying vigilant against evolving threats like fraud-as-a-service schemes.With predictions for future fraud trends and invaluable tips for aspiring fraud fighters, this episode is a must-listen for anyone interested in financial security and crime prevention. Don't miss this chance to learn from one of the field's most experienced voices - tune in now and join the fight against financial crime!Marc Evans LinkedInhttps://fraudhero.com/About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

In this captivating episode of Banking on Fraudology, host Hailey Windham sits down with fraud-fighting expert Marc Evans to unpack the complex world of financial scams. Drawing inspiration from the classic film Forrest Gump, they explore how fraud is like a box of chocolates - full of surprises and often bitter disappointments. Marc, a certified fraud examiner and law enforcement investigator, brings over a decade of experience to the conversation, sharing insights from his work on more than 500 fraud cases.The episode dives deep into various fraud flavors, from romance scams that leave victims heartbroken and broke, to social engineering tactics that ooze through defenses like caramel. Marc and Hailey discuss the persistent problem of check fraud, likening it to a classic nut cluster that's still packing a punch in today's digital landscape. They also explore account takeovers and credential stuffing, comparing them to double-dipped chocolates that give criminals control with just one bite.Throughout the conversation, Marc provides fascinating insights into the fraudster mindset, discussing what motivates criminals and how their tactics have evolved. He shares personal experiences, including how he almost lost his chance at a law enforcement career due to identity theft. Don't miss this eye-opening exploration of financial crime - tune in now to arm yourself with knowledge and join the fight against fraud.Connect with Marc Evanshttps://fraudhero.com/--------------------------About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/

Matt Hogan, a seasoned detective with over 16 years of experience in white collar and crypto crime, shares his insights on the ever-evolving landscape of financial fraud. He discusses the importance of collaboration between law enforcement and banks, offering tips for effective partnerships. Hogan recounts a poignant story about a romance scam victim that ignited his passion for the field. He also navigates through the complexities of crypto-related crimes, debunking myths and sharing essential resources for aspiring fraud fighters.

Join two fraud experts as they gear up for the Fraud Fight Club event, emphasizing the importance of collaboration in combating fraud. Expect powerful insights from keynotes on sextortion scams and panels covering cyber fraud tactics and first-party fraud. They dive into innovative strategies, including technology's role in protecting vulnerable populations, particularly older adults. Personal stories highlight the emotional toll of scams, urging networking and knowledge-sharing for stronger community support in fraud prevention.

Fraud Forward is powered by SardineIn this short, but sweet episode of Banking on Fraudology, host Hailey Windham gives listeners an insider's preview of the upcoming Fraud Fight Club event. As a speaker at two sessions, Hailey shares her enthusiasm for the collaborative and raw nature of this gathering of fraud fighters. She highlights key sessions to watch out for, including a powerful keynote by Representative Brandon Guffey on sextortion scams, and panels on cutting-edge topics like cyber fraud tactics, first-party fraud, and enhancing collaboration between fraud teams and law enforcement.Hailey also gives listeners a who's who of fraud-fighting experts she's eager to meet in person, including podcast partner Karisse Hendrick, fraud prevention guru Frank McKenna, and scam-fighting prosecutor Erin West. She emphasizes the importance of networking and knowledge-sharing at events like Fraud Fight Club, encouraging attendees to connect with both industry veterans and newcomers alike. The episode provides valuable insights into the current state of fraud prevention and the innovative strategies being developed to combat increasingly sophisticated schemes.Don't miss out on this insider's guide to one of the year's most anticipated fraud-fighting events!-------------------------About Hailey Windham:As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees. Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size. Connect with Hailey on LinkedIn: https://www.linkedin.com/in/hailey-windham/