Waste No Day: A Home Services Motivational Podcast

In today’s show, we interview special guest Damione Puopolo on the subject of self-discipline. Damione is a 2nd degree black belt in Brazilian jujitsu and owner of Gracie 717 gym located in Lancaster, PA. Growing up in Florida, Damione always had an interested in martial arts but it was jujitsu that really attracted his attention in college. Dedicating time to the interest every day quickly propelled Damione through the discipline obtaining his black belt in only a few years. In this unique episode, Damione discusses how self-discipline can be an asset and relates it to the home services industry for technicians, plumbers, and electricians in the field.

In today’s show, we interview special guest Brent Buckley on the topic of finding the next rung at the top of the ladder. Brent is an HVAC service technician of 19 years working in Las Vegas, NV. Coming into the trades via his father Brent’s career was changed by a seminar that taught him a different perspective. Forever different, Brent forged his way into the industry with a fresh look and begin knocking down goals. Finishing up 2020, with a total sold revenue eclipsing $7 million, Brent is no stranger to accomplishing the impossible. This podcast focuses on the ever-constant battle we all have to always being improving and at the same time rejecting the “it can’t be done” mentality.

In today’s show, we interview special guest Steven Murphy on the topic of organization that works for you. Steven is a service plumber with Benjamin Franklin Plumbing in Lancaster, PA. Serving in the field for over 14 years, Steven knows his way around the trades and the importance of keeping things organized. Steven shares his experience, strategy, and real-world outcome through keeping both his life and his work organized. Listen to this episode to learn more about systems of efficiency in your life as well as the cost of being disorganized as a home services professional.

In today’s show, we interview special guest Ted Schnettler on the topic of tough conversations. Ted is a return guest to the show and serves as the service manager for One Hour Heating and Air Conditioning in Lancaster, PA. we decades of experience in the field Ted has found his fair share of tough conversations both with employees and coworkers. Tough conversations are a part of life and getting better at them is a predecessor of success. Ted shares his insight on how to go about communicating with a client on various situations ranging from callbacks to bad news and how he goes about resolving the conflict for a win.

In today’s show, we interview special guest Dustan Rohrer on the subject of electrical safety inspections. People often think about their HVAC equipment needing checked each year, but not too many people express concern over the electrical system. Still more people “live with” dead outlets, ghost switches, and lights that don’t work. An electrical safety inspection can not only address all of those annoyances in the home but can make sure that the electrical system is safe within the home. Dustan has served as an electrician for years and how performed many said inspections. Dustan shares his insight into the value and importance of an inspection and also how to practically conduct one in the home with the client. Sharing his years of experience, Dustan brings to light what excellence means in an electrical inspection.

In today’s show, we interview special guest Mike Sheftz on the topic of passionate customer service. Mike serves as an HVAC personal trainer with One Hour Heating and Air Conditioning in Daytona, Florida. In the trades for over a decade, Mike has worked as a technician, manager, and trainer to further the growth of HVAC companies across the country. In his current role, he teaches not only technical competency, but focuses on the incredible service experience. Founder of Team Believe, a tri-branded encouragement initiative for technicians, plumbers, and electricians, he embodies the moto of doing ordinary things extraordinarily well. Mike shares his insights on making the customer experience memorable and how to stay motivated.

In today’s show, we interview special guest Ed Gehman. A veteran of the field and an excellent plumber, Ed wasn’t always turning wrenches on pipes. Previously he worked in a tire shop and refinishing furniture. Regardless, Ed strived for excellence and continues to do so in his plumbing career. Demonstrating his meticulous nature, Ed reveals his approach to performing an excellent plumbing inspection and how to walk a client through the value of knowing the condition of the plumbing in their home.

In today’s show, we discuss the topic of plumbing inspections. Plumbing inspections are an easily overlooked job for plumbers and often neglected. When is the last time that someone did an in-depth look at all the pipes, fixtures, and valves in your home? Water is literally one leak away from ruining something in your home and many times we choose to live in ignorance. Brian and Nate breakdown the importance of performing a good plumbing inspection and why it matters.

In today’s show, we interview special guest Todd Helm. Todd serves as a field supervisor and service plumber for Benjamin Franklin Plumbing in Lancaster, PA. Entering the trades as a young man, Todd got exposed to a variety of plumbing and mechanical industries. However, it wasn’t just different industries that Todd was exposed to throughout his career. From job to job Todd bore witness to different cultures and the impact that a culture has on employees. Out of this experience, while painful in the moment, grew a perspective for what makes a killer culture or what makes a culture that kills. Todd shares his experiences across his career as well as insights into why culture matters.

In today’s show, we discuss the topic of culture. What is culture? What makes a culture good or bad? How do you create an environment that causes people to flourish and then how do you protect it from corruption? Hosts Brian and Nate examine the idea of culture and share some stories and tips on what it looks like to shape the culture into something great.