Captains of industry and political pundits who believe the free market economy will save us all love to cite 18th-century social thinker Adam Smith and his book The Wealth of Nations. In it, he championed self-interest and a free market as a catalyst for societal improvement. But he also assumed those with the power and privilege would consider the needs of others within that free market system. Somewhere along the way, his ideas around empathy and moral obligation got stripped away from his economic philosophy. See, back then, the lines were blurred between economists, social thinkers, and philosophers. Today, I talk with Sam Fleischacker, an expert on Adam Smith, to clarify what Smith really thought about a free market and our responsibilities to society within it. We also talk about what is distinctive about Smith's conception of empathy in his own time and how it squares with today. Sam shares how empathy affects Smith's proposals for economic policy, what he had to say about our tendency to empathize more with people we already know and care for than for people very distant from us, and the big question: Should we try to empathize with people we think are evil? To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Judgment isn’t always negative and, in some cases, it can be used to form connections - such as admiring strength of character or showing sensitivity.  Consuming art, literature, documentary and other stories of people that have different lives from you is a way to stretch your brain and think more empathetically. You must empathize with people you don’t agree with, even those who you consider evil. If you want to have any hope of changing them, you need to do that. You don’t have to approve of it, but you have to at least try to understand them. Empathy and criticism are not incompatible.  "Smith is very much about thinking about what everybody wants, from their own perspective, that is to say, empathizing with them. And I think that's gotten badly lost on both the left and the right in public policy." —  Sam Fleischacker About Sam Fleischacker, LAS Distinguished Professor of PhilosophySam Fleischacker is LAS Distinguished Professor of Philosophy at the University of Illinois in Chicago.  He works on moral and political philosophy, and the philosophy of religion. He is the author of nine books, including Adam Smith, Being Me Being You:  Adam Smith and Empathy, A Third Concept of Liberty:  Judgment and Freedom in Kant and Adam Smith, and On Adam Smith’s Wealth of Nations:  A Philosophical Companion.  He was President of the International Adam Smith Society from 2006 to 2010.References Mentioned:Edwin Rutsch, The Empathy Edge podcast: How Empathy Circles Can Change the WorldDavid Weissman, The Empathy Edge podcast: From MAGA to Jewish Liberal ProgressiveMARIA'S COURSELearn more about Maria's new Brand Story Breakthrough course, starting September 8. Spots are limited so grab yours before it's gone to start attracting more of your ideal customers and boosting revenue and growth: https://bit.ly/BSBcourseConnect with Sam FleischackerUniversity of Illinois at Chicago: https://phil.uic.edu/philosophy/people/faculty/fleischackerFacebook: https://www.facebook.com/sam.fleischacker.7Books: Adam Smith (Routledge, 2021)Being Me Being You:  Adam Smith and Empathy (University of Chicago Press, 2019) Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge

Life can feel like a blur, with people becoming mere extras in our daily rush. What if you paused to connect over shared joys or frustrations? Storytelling emerges as a powerful tool: it's up to 22 times more memorable than mere facts. It touches hearts, breaks down barriers, and sparks action. Whether in personal interactions or business, stories unite us and draw in our audience. A new course aims to help you craft compelling narratives that boost engagement and impact. Grab a cup of coffee and discover the magic of storytelling!

Joanna L. Cea and Jess Rimington, co-authors of a transformative book on economic practices, discuss the concept of 'beloved economies.' They explore how organizations can move away from a 'loveless economy' by prioritizing empathy, collaboration, and well-being over profit. Key insights include the importance of diverse perspectives and the role of leaders in challenging societal norms. Joanna highlights actionable practices like seeking difference and embracing time as a resource, aiming to shift workplace cultures towards connection and purpose.

Want to save the world - & build a healthy profitable business? You can. My guest today, Lindsay LaShell, and I talked about everything purpose & profit! What is a marketing activist, how impact organizations can better leverage marketing to achieve goals, where folks go wrong when leveraging social media, & the marketing lies that detract all of us, for-profit & nonprofit - from achieving our goals. Lindsay explains her buyer's journey framework & how it operationalizes empathy into your business model & marketing. We talk about B Corps & how any business that wants to make a difference can become one -  she has stellar advice for anyone longing to marry purpose & profit or paycheck. You will leave today's conversation motivated to do more good with your work, no matter how large your organization is. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Marketing is not about lying to people, it is about telling your story truthfully to do good in the world. Marketing is a communication tool to serve & lift. Every sale you make is human-to-human. B2B or C2C don’t matter because everyone is human with their own thoughts, fears, wants, stresses, & human needs.Have a business purpose for everything you do in marketing. You do not need to do everything that everyone else does. You do not need to do something, especially on social media, just because you feel like you “should” do it.  "Mediocre marketing costs a lot of money because you don't know who you're talking to, & you don't know what you're offering. We don't have time & money to waste. We need our s*#t to be more efficient, we need better. That's where empathy focuses your range." —  Lindsay LaShell MARIA'S COURSELearn more about Maria's new Brand Story Breakthrough course, starting September 8. Spots are limited so grab yours before it's gone to start attracting more of your ideal customers & boosting revenue & growth: https://bit.ly/BSBcourseResources Mentioned:Heather Hiscox, The Empathy Edge: The Surprising Empathy Gap in Social Impact That Hinders ChangeElisa Camahort Page, The Empathy Edge: The Art of Empathy in Politics, Activism & Media BSIan Bentley, The Empathy Edge: Conscious Consumerism for the WinGay Hendricks, The Genius ZoneSPECIAL OFFER: Want to ditch the social media channels that don't serve you without sacrificing opportunities? Use coupon code "EMPATHY" to get FREE access to Lndsay's Social Media Solution course in Kajabi. Lindsay's course: The Power of Delegation for Entrepreneurs: https://courses.open-lines.co/offers/78wKLz3E/checkoutAbout Lindsay LaShell, Marketing Activist & Founder, Open Lines Marketing: Lindsay Dayton LaShell is a Marketing Activist & the creator of the Open Lines Marketing Framework. Her work is to advance justice, equity, & sustainability through access to excellent marketing strategies for women, indigenous, queer, or POC founders, B Corps, & nonprofits. Through workshops, speaking gigs, & consulting, she’s helped thousands of organizations reevaluate & realign their marketing strategies to be more empathetic, efficient, & effective. To see what she’s up to, follow her on LinkedIn or subscribe to her newsletter at open-lines.co.Connect with Lindsay LaShell:  Open Lines Marketing: https://www.open-lines.co/LinkedIn: https://www.linkedin.com/in/lindsaylashell/Twitter: https://twitter.com/Open_LinesInstagram: https://www.instagram.com/openlinesmarketing/ Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathyConnect with Maria: Get the podcast & book: TheEmpathyEdge.comLearn more about Maria & her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge

In this special episode, I deconstruct Ted Lasso's cultural impact and golden lessons on leadership and empathy with one of my favorite people, Elisa Camahort Page.You may recall her from a past episode - she is a leadership and business expert, as well as a devoted empathy and pop culture fan, like myself - and we both enjoy finding lessons to apply to leadership and life in our favorite stories and characters. We discuss why the Apple TV+ show hit such a nerve with viewers (and us, as fan girls) and created a cultural phenomenon. We explore the leadership and teamwork lessons the show gracefully imparted, as well as how it expertly tackled themes of female friendships, toxic masculinity, mentorship, fatherhood, and mental health. We also dive into the brilliant storytelling construction and character arcs that kept viewers wanting more - and what we think might be next for the Lasso universe. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Good ideas can come from anywhere. Stay curious, keep listening, and give others an opportunity to fill in where your skills don’t cover. The little moments matter. They are what lead you to and away from the big moments and are equally as important. There is freedom in allowing yourself to feel vulnerable and embrace the challenges that come your way.  'On the surface, there was the super warm fuzzy and so much to love, but underneath, they were tackling the complexity of human nature, how nothing is what it seems, and we don't know what's behind everybody's behavior." —  Elisa Camahort Page MARIA'S COURSELearn more about Maria's new Brand Story Breakthrough course, starting September 8. Spots are limited so grab yours before it's gone to start attracting more of your ideal customers and boosting revenue and growth: https://bit.ly/BSBcourseEpisode References: The Empathy Edge podcast: Elisa Camahort Page: The Art of Empathy in Politics, Activism, and Media BSTed LassoScrubsAbout Elisa Camahort Page: Elisa Camahort Page is a fractional executive and strategic consultant who works with organizations to launch and scale authentic community and/or user-based initiatives, harnessing the power of people -- community members, employees, and partners. Elisa was at the vanguard of the social web as co-founder and COO of BlogHer, Inc. In that role, she represented the face of the company to the user community and drove the transformation of a movement into a market. Elisa had oversight of the practices, policies, and procedures that modeled how organizations can build community, grow a business, support inclusion in words and action, and defend transparency and civility. Since BlogHer was acquired, and after instilling BlogHer's community ethos into the acquiring company's practices, Elisa has consulted with organizations that want to create compelling products and content, foster passionate community, and bring constituencies together in alignment with their brand values. A frequent public speaker and freelance writer, Elisa is also the host of The Op-Ed Page podcast and the This Week-ish newsletter, as well as the co-author of Road Map for Revolutionaries: Resistance, Activism, and Advocacy for All.Connect with Elisa Camahort Page:  Website: elisacp.comFind all Elisa’s Links at https://bio.site/elisacp Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathyConnect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge

Leading with your heart might be a scary phrase to some old-school leaders out there. But my guest today knows a thing or two about leading a fast-paced, successful company - without sacrificing human connection.Claude Silver believes showing up with heart and humanity is the key to unlocking greatness in people. Today, she shares her incredible personal story, what a Chief Heart Officer does, how it differs from HR, how empathy has fueled Vayner Media's growth, and their value of kind candor, as opposed to radical candor. We debunk myths and fears many leaders have about empathy at work, and she shares so many examples of how Vayner Media walks its talk in being a people-first organization while still holding everyone accountable and achieving success. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:The old models of command and control leadership are not going to take you into the future, they will not attract top talent, and the companies will be gone in less than 20 years if they aren’t willing to evolve. Empathy doesn't just roll downhill from leaders to staff, it needs to roll up hill to so that we're partnering, no matter what our level, but also we're accountable, no matter what our level.You are a giant. Create your mission statement, your northstar statement, that will help you to understand what your purpose is every single day, not only when you have time to do it. You were hired for a reason - amplify your skills and your strengths. You are not anyone else around you, you have your own light to shine and your own greatness to bring to your organization at whatever level you are at right now.  "People are not assets, people are your company. Heart is the central operating system of any human being and human beings right now, and probably tomorrow, are the central operating system of your company and culture." —  Claude Silver About Claude Silver: Chief Heart Officer, Vayner MediaClaude Silver believes showing up with heart and humanity is the key to unlocking greatness in people. As the world’s first Chief Heart Officer at Vayner Media, she sees it as her job to infuse empathy into every aspect of the organization. As a speaker, podcaster, and LinkedIn influencer, she’s now inspiring other leaders to do the same. At a young age, Claude was repeatedly told she thinks too much with her heart — something she has now learned is her superpower. As a non-traditional learner, she left college after two years and had an epiphany while on a 93-Day Outward Bound trek: it was up to her to change the narrative of her life, and in order to do so, she had to change her thinking. This power has evolved into what Claude calls “Emotional Optimism”: a concept that is key to her Heart-First leadership style. With Claude as Chief Heart Officer, Vayner has grown from a team of 400 to a Global team of 2000. She has proven that empathy plays a role in fueling growth and does everything she can to make each and every human feel safe, seen, valued, and included. This involves taking a hard look at how leadership is showing up, identifying cynicism and toxicity, and taking the crucial steps to flush it out. Claude’s success coaching and leading people and guiding client relationships come from a mantra that she teaches to everyone she crosses paths with: “Be someone people want in the room”. Connect with Claude Silver:  Website: http://www.claudesilver.comVaynerMedia: http://www.VaynerMedia.comLinkedIn: https://www.linkedin.com/in/casilver/Instagram: https://instagram.com/claudesilver Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge

In 2021, Gallup found that unprecedented numbers of young people identify as LGBTQ+. Why should you as a leader or hiring manager care?  Basically, Gen Z is the queerest, most gender-diverse generation  - and they are under attack on a daily basis which distracts them mentally and emotionally from innovating, delivering, and contributing their vast talents to the team. If you want to fuel your company's growth, compete, and win, you need to empathize with and understand transgender rights and inclusion.Today, Leo Caldwell and I talk about how Gen Z views gender identity and corporate culture, the growing mental health epidemic among trans folks, how the current climate of anti-trans hate and legislation could be impacting many of your workers on a daily basis, what your company can do to support trans employees and practical steps you can take to foster inclusion to attract and retain top talent. Leo also shares his own personal experience and busts some myths about transgender life. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:The standards of care for trans and other LGBTQ+ youth and adults has evolved a lot in the last 20 years, but there is still work to be done in society. Gen Z is the generation that is going to change the workplace and expectations in the workplace. They expect allyship and flexibility and that your workplace will actually stand up and be vocal on issues. There are not necessarily more queer and trans people than there used to be - it only appears so because it is no longer illegal and the fear that stopped many previous generations is not still there for many people. It is also hard to identify if you don’t have the language around that identity. You need to have people who are part of the community help solve the problem. You cannot understand the issues minority communities are facing without bringing them in to be part of the solution.  "Gen Z is going to change the workplace and expectations in the workplace…we're at a spot of gender transformation.You're either going to be a proactive leader, or you're going to be reactive if you haven't done something in the next 2 or 3 years." —  Leo Caldwell Episode References: The Research Institute on Gender TherapeuticsTheir LinkedIn pageHarvard Business Review article,"Companies are Failing Transgender Employees"”2022 Gallup pollErin Reed, Erin in the Morning blogNational Center for Transgender EqualityCurrent anti-trans legislation trackerHuman Rights Campaign (HRC)Paula Stone Williams, TedXEmpathy Edge Podcast - Cori Lovejoy: A Trans Woman’s Journey Transforming Self and Organizational CultureAbout Leo Caldwell: LGBTQ+ Educator and SpeakerLeo Caldwell is an LGBTQ+ educator and speaker with a focus on the trans community. He has presented to a variety of audiences including Gannett USA TODAY Network, University of Oregon, local fire/police departments, and various non-profits/youth organizations. He is currently a lecturer at Ball State University and Comms Consultant for The Research Institute for Gender Therapeutics. Leo has a bachelor's in journalism and a master's in digital storytelling. He combines his storytelling, virtual training expertise and years of lived experience as a trans man to inspire empathy and inclusivity for all genders within organizations.Connect with Leo Caldwell:  Website: https://leocaldwell.comLinkedIn: https://www.linkedin.com/in/leocaldwell Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge

Everyone talks about disruption. Disrupting the status quo, the industry, the way we do things with their cool new product or service. But how about we disrupt leadership? How about we learn to embrace failure, build connection, and establish trust as the keys to success? My guest today, author, mentor, and CEO Colin Hunter shares why leaders need to be more wrong in order to be more successful. Today we talk about why leadership needs to be disrupted, a 3-pronged model for how leaders can increase their impact, how to create more resilience and avoid burnout, and why we need to be more wrong and embrace experimentation and play so we can learn faster - leaving ego at the door in order to find success. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways: Self-care and mindfulness are so important. And without it, you do burn out as a leader, especially if you are a good leader and are trying to give of yourself to your team, but it does your team no good if you end up going up in flames.Just like how you recharge your phone every night, you need to do something that recharges you, as a leader, so that you can ground yourself, allowing you to show up better for yourself, your team, and your organization. Utilize the power and energy of everyone on your team. As you lead with empathy and active listening and give them a playground you will see an amazing difference in your team.  "As children, we have this self-clearing mind -  we learn, experiment, play, fall over, fall out with friends, and then we self-clear and we go. But as we grow older, we freeze. If you aren't doing your work, aren't practicing disrupting, learning, experimenting every day, then you’ve frozen your mind." —  Colin Hunter Episode References: The Empathy Edge podcast, Rebecca Friese: How to Build a Good CultureThe Empathy Edge podcast, Rhonda Manns: Design Thinking in Healthcare and BeyondAtomic Habits by James ClearIDEOSir Ken Robinson, TED Talk, Do Schools Kill Creativity?Antifragile: Things That Gain From Disorder by Nassim Nicholas TalibCitizens: Why the Key to Fixing Everything is All of Us by Jon AlexanderThe Trusted Advisor by David MaisterAbout Colin Hunter, CEO of Potential Squared and Author, Be More WrongColin Hunter is an author, mentor, coach, and founder of Potential Squared which specializes in creating playgrounds to disrupt the way people are led.  He lives with his family, near London, but originally from Scotland, and still retains his love of the Scottish mountains and the outdoors.  Colin and his team work with their clients to provide leaders and their teams the chance to, as he describes, “Sail their ship out of the harbour and test themselves in rougher seas”.  He is a practitioner and his work and his book are based on personal experience and purposeful practice with his clients.”Connect with Colin Hunter:  PotentialSquared: https://www.potential2.comBook: Be More Wrong  https://www.potential2.com/be-more-wrong/Twitter: http://www.twitter.com/Potential_2LinkedIn: https://www.linkedin.com/in/colinhunter/Facebook: http://www.facebook.com/potentialsquared2/Instagram: http://www.instagram.com/potential_2/Instagram: https://www.instagram.com/thecolinhunter/ Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge

To unleash the potential of all employees in your organization, you need to create an environment where they feel safe enough to offer new ideas, speak up about risks, and bring their unique perspectives. If your culture lacks psychological safety, you could be missing out on opportunities or running headfirst into costly and avoidable risks. Today,Minette Norman, speaker, consultant, and co-author of the Psychological Safety Playbook, defines psychological safety and how it's intertwined with inclusivity and trust, and what role empathy plays in creating such a culture. We discuss clear markers of a psychologically safe culture, and what organizations miss out on when they punish dissent, failure, or authenticity. Finally, Minette shares fabulous and actionable ways you can work toward a more psychologically safe culture where your people do their best work. Today's episode is full of so many gems, take a listen. To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:If people do not feel psychologically safe, they will not feel like they can speak up. Their amazing ideas will go unheard. Their points of view will go unseen. Disagreement without personal attack is a sign of psychological safety. It is important that leaders are more equipped and trained to have these conversations, with the correct vocabulary and understanding to talk about psychological safety.  "You don't come into a room and say 'This is a safe environment.' It happens over time when people see repeatedly that there will be no ramifications from speaking up. It takes time, consistency, and practice." —  Minette Norman Episode References: The Empathy Edge Podcast - Kathy Klotz-Guest - Trust, Improve, & Humor for a More Innovative CultureAmy Edmondson - The Fearless OrganizationJennifer Aaker and Naomi Bagdonas - Humor, Seriously: Why Humor is a Secret Weapon in Business and LifeAbout Minette Norman:With decades od experience in the software industry, Minette Norman now focuses on developing transformational leaders who create inclusive working environments rooted in psychological safety. Minette has extensive experience leading globally distributed teams and believes that when groups leverage diversity, breakthroughs happen. Before starting her own consultancy she was VP of Engineering Practice at Autodesk, where she transformed how Autodesk developed software. Responsible for more than 3,500 engineers around the globe, she focused on state-of-the-art engineering practices while nurturing a collaborative and inclusive culture.Minette is a keynote speaker on inclusive leadership, psychological safety in the workplace, and embracing empathy. Named in 2017 as one of the “Most Influential Women in Bay Area Business” by the San Francisco Business Times and as “Business Role Model of the Year” in the 2018 Women in IT/Silicon Valley Awards, Minette is a recognized leader with a unique perspective.Minette has co-authored he Psychological Safety Playbook: Lead More Powerfully by Being More Human and her second book, The Boldly Inclusive Leader, publishes August 2023.Connect with Minette Norman:  Website: https://www.minettenorman.com/Book: Psychological Safety Playbook: Lead More Powerfully by Being More Human https://thepsychologicalsafetyplaybook.comTwitter: https://twitter.com/minettenormanLinkedIn: https://www.linkedin.com/in/minettenorman/Facebook: https://www.facebook.com/minettenInstagram: https://www.instagram.com/minettenorman/ Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge

So much of our inability to connect in the workplace comes down to creating an Us vs. Them mentality when it comes to different generations. Research shows that we have five generations all coexisting in the workplace - so we need to sort this out. Such misunderstandings turn off our empathy and cause us to underperform, feel resentful, or blame others.Today, you are in for a powerful lesson in Generational Codes. - what they are, why they matter, and how you can leverage them to build bridges with different people. My guest is Anna Liotta, a keynote speaker, leadership facilitator, and generational strategist.  We talk about what generational CODES mean (hint: it's an acronym) and you'll have so many a-ha moments about why different generations do what they do, how they communicate, and what motivates them. We discuss why you may think certain generations are "entitled" or"authoritarian" and why neither is right or wrong. We explore certain phrases that cause particular friction, such as work ethic and respect. You'll discover strategies for communicating better across this generational divide - and leave with a better understanding of each other. This episode is a must-listen for anyone of any age in the workplace who wants to collaborate more effectively for great results.  To access the episode transcript, please click on the episode title at www.TheEmpathyEdge.comKey Takeaways:Common sense is not a common thought - it always taps back to someone’s own generational code and how that code was formed in their formative years. This will change from generation to generation. Traditionalist leadership, as a model, came from the military and straight into corporate America. It has created a language that is fight-or-flight, trauma lead leadership. But that is not the only way of leading - younger generations want to be part of the answer and the creation of their corporation.Conversation and curiosity are the most important keys to understanding the generational codes of each generation and how those can assist the individuals of your organization. "A Generational Code is an algorithm that is running in the background, always informing our actions and reactions about who we trust, what we believe is our right when it comes to how leaders should treat us with empathy or not, who we follow, and who we buy from." - Anna Liotta  About Anna  Liotta, CEO, Keynote Speaker, and Generational Strategist, Resultance, Inc.Anna is recognized as a top thought leader on generational success -- with a client list that includes Amazon, Bloomberg, Coca-Cola, Microsoft, the PGA, and the NBA.She is the founder of The Generational Institute™ and is the author of the bestseller, Unlocking Generational CODES©, and in 2021 was inducted into the Speaker Hall of Fame.Anna’s most impressive generational credential? She is the youngest girl of nineteen children. This means that every Thanksgiving, graduation, and wedding is a case study in generational communication.Connect with Anna Liotta:  Resultance, Inc: https://annaliotta.comLinkedIn: https://www.linkedin.com/in/annaliotta/Book: Unlocking Generational CODES: Understanding What Makes Generations Tick and What Ticks Them Off Don’t forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria and her work: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice Achieve radical success putting empathy into action with Businessolver. Techlology with heart, powered by people. https://www.businessolver.com/edge