Innovation Answered

For the latest episode of our Innovation Answered podcast, we decided to do something experimental. We’re leveraging all of the AI tools that can possibly help us create a podcast episode — and using them to summarize some of our best content from 2024, and also hone in on some of the important dynamics that will impact corporate innovation work in 2025.  We deployed ChatGPT, of course, but also Suno, Google’s NotebookLM, and ElevenLabs to clone the voices of episode co-hosts Scott Kirsner and Alex Slawsby. (And we comment on and criticize their outputs as we go.)   

In this episode, we talk with Bob Weis, the former President of the legendary Imagineering division at Disney and author of the new book, Dream Chasing: My Four Decades of Success and Failure with Walt Disney Imagineering.  If you've been to a Disney theme park, resort, or cruise ship recently, you've experienced Weis' work. He has helped design theme parks in Tokyo, Shanghai, and Orlando, and he also had a hand in rethinking the California Adventure theme park in Anaheim after it got off to a rough start. We talk about the origins of Imagineering under Walt Disney; why it's important that it's not located at Disney's HQ campus; how they've worked with different Disney CEOs; how Weis views competition; his work outside Disney as a consultant; and a whole lot more. Weis will be sharing his perspective on creativity and innovation at InnoLead's Impact conference in Boston this October. 

In this episode, we connect with Dr. Sokwoo Rhee, EVP of Innovation at LG Electronics and Head of the LG Nova Innovation Center in Silicon Valley.  We talk about Dr. Rhee's past as an entrepreneur and Presidential Innovation Fellow, and also the goals of LG Nova — collaborating with startups and new partners, and making investments. Two areas of interest: healthcare and cleantech. Dr. Rhee also serves up advice about getting (and keeping) the backing of senior leaders.

In this episode, we talk to Laura Northridge, Senior Director of the AI Innovation Lab — previously just the "innovation lab" — at Harvard Business Publishing. As is the case with many corporate innovators, she’s helping shape AI strategy and policy for the Boston-based nonprofit, an affiliate of Harvard Business School. It’s one of small number of organizations we’ve been tracking where the innovation lab shifted its focus entirely to AI earlier in 2024.  Harvard Business Publishing is best known for the Harvard Business Review — in print and online — but it also publishes business books, learning materials, and the famous Harvard Business School case studies. 

In this episode, we talk with Steve Blank about why celebrating innovation heroes is symptomatic of a problem in large organizations. Steve is a serial entrepreneur, author, and educator and leading advocate for the methodology of customer development and the lean startup approach. In a recent Substack piece, Blank writes about an innovation awards ceremony he attended at a government agency: "I'm constantly puzzled why thoughtful and astute CEOs and agency directors never asked, why is it that innovations require heroics to occur in our organization? Why don't we have a repeatable process for innovation? What are the obstacles in the way of delivering needed innovation with speed and urgency in our organization? And why is it that after each one of these [innovation] awards we give out, we don't go back and fix the parts of the system that made creating something new so difficult?" Blank talks about the role of senior leaders, and the concept of an innovation doctrine. And he touches on the significance of AI: "I think this is as important as anything we've seen in tech in probably the last 50 years," he says.

In this episode, we talk about generative AI, speech interfaces, and evolving the customer experience for one of the world’s top luxury car brands: Mercedes-Benz. At the Consumer Electronics Show earlier this year, Mercedes made a major splash with a new virtual assistant that leverages advanced software and generative AI — along with on-screen visuals — to provide more proactive support and a more intuitive way of interacting with the vehicle. One of the people behind that project is James Liu, the head of customer experience for the Mercedes-Benz operating system. "I always joke with my team that we're the last layer of light and sound waves between all of our technologies and the customer," Liu says. "Practically speaking, my teams are responsible for HMI concept, UX design, front-end engineering, speech, and the AI platform." 

In this engaging discussion, Evangelos Simoudis, a Silicon Valley author, investor, and advisor, delves into the duality of excitement and anxiety surrounding AI. He shares insights based on his experiences with past AI developments, emphasizing the transformative potential of software-defined vehicles. Simoudis also explores the societal impacts of guaranteed income and the need for cultural shifts to embrace the future of work. Additionally, he addresses the challenges corporations face in balancing innovation with profitability in a rapidly changing automotive landscape.

From six years spent at Starbucks to designing a new countertop coffeemaker that cranks out cold brew, Mesh Gelman has been working at the cutting edge of coffee. During his time at Starbucks, he witnessed the rising popularity of cold beverages, a trend that his new startup, Cumulus Coffee Company, aims to capitalize on. In this podcast episode, we talk with Gelman about coffee trends; developing a new product from scratch; the difference between big organizations and start-ups; and his past work as an innovation consultant.

Join Geoffrey Moore, best-selling author and venture capitalist known for his insights on innovation strategy. He discusses the crucial zones of innovation management in established businesses, emphasizing how to integrate generative AI effectively. Moore highlights the impact of AI on the workforce and parallels it to historical shifts like electrification. He also addresses the swift adoption of generative AI and its implications across sectors, stressing the need for genuine innovation amid economic uncertainties.

In this episode, we talk about the challenges of innovating in biopharma with a veteran of that industry, Dan Seewald. Seewald is the former Head of Worldwide Innovation at Pfizer, the $100 billion pharma giant headquartered in Manhattan, and now the founder and CEO of the consulting and training firm Deliberate Innovation. Among the questions that InnoLead CEO Scott Kirsner covers with Seewald: How do you create space for new ideas in a regulated industry? What's your advice on exploring the potential of AI?  How do you effectively communicate an internal innovation initiative? How do you deal with all of the legal and compliance colleagues who are very good at saying "no" to new ideas? What he'd do differently if he was starting over at Pfizer. This episode was hosted by Scott Kirsner and edited by David Swope.