Enter the Boardroom with Nurole

Edwina Dunn the co-founder of dunnhumby, the data analytics company behind Tesco's Clubcard and numerous loyalty programs worldwide. Tune in to hear his thoughts on: What were the key value adds of the dunnhumby board? (0:50) How did you manage to land the transformative deal with Tesco? (3:14) How did it feel when you landed the deal? (6:54) How did you get comfortable making one big bet on one customer? (7:56) Why were Tesco happy to share their sensitive data with you and not others? (9:36) Did  your investor directors add any value? (12:42) What was the board’s role in your growth? (16:20) When and how did you break into new markets? (19:16) Did all the markets work out equally well? (20:16) How did you make sure you got the best deals in your strategic partnerships? (22:20) Did you get your pricing right? (23:41) If you’d had a board, do you think it would have been able to add more value to you on that journey? (28:37) What was the single biggest value add of your independent director? (31:27) How did you do your exit? (34:58) ⚡The Lightning Round ⚡(38:22)  Host: Oliver Cummings Producer: Will Felton Editor: Alex Fish Music: Kate Mac Audio: Nick Kolt Email: podcast@nurole.com Web: https://www.nurole.com/nurole-podcast-enter-the-boardroom

Nick Jenkins is Founder and former CEO of Moonpig, former Dragon on Dragon’s Den, Chair of Virtualstock, NED at Green Energy Options and Trustee at Operation Fistula. Nick has recently founded the South Wilts Ski Club, an infinity ski slope in Wiltshire. Tune in to hear his thoughts on: What were your key sources of support and challenge in the early days at Moonpig? (2:26) How did you pick your first investor-directors? (4:40) What distinctive value did each of your investor-directors bring? (5:42) How did you keep going when your investors told you it wasn’t going to work? (7:06) How did you unlock the value of your board? (8:14) What was the biggest disagreement you had with the board? (9:05) Can you talk through your transition from Founder to Exec Chair? (10:01) How did you strike the balance between autonomy and oversight for your successor? (11:34) How do you add value as a NED today? (13:10) What advice do you have for those trying to scale a successful culture? (13:51) As a board member, how do you make sure organisations make the best use of data? (17:09) Why did you choose repeat rate as your north star metric at Moonpig? (19:32) Should all businesses have north star metrics? (20:09) How do you assess business plans as a board member? (22:18) How important is it to hit business plan targets? (24:53) Would your CEOs say your boards are the highest return on their time invested? (26:13) How do you help your businesses spot opportunities as a board member? (28:47) How do you help them identify their growth levers? (33:52) ⚡ The Lightning Round ⚡(39:57)Host: Oliver Cummings Producer: Will Felton Editor: Alex Fish Music: Kate Mac Audio: Nick Kolt Email: podcast@nurole.com Web: https://www.nurole.com/nurole-podcast-enter-the-boardroom

Dame Alison Carnwath is Audit Committee Chair at EG Group and Asda, NED at PACCAR and Coller Capital, Chair of Livingbridge Strategic Advisory Board and Senior Advisor at Evercore. She was formerly Chair at Land Securities. Tune in to hear her thoughts on: What was your journey into the boardroom? (2:22) How did you transition to new sectors as a NED? (4:08) How do you determine what the critical issues are as a board member? (9:23) Do you ask for information about why employees leave the company? (12:04) What do you see as the best board structure? (13:34) What are your guiding principles for thinking about executive compensation? (17:12) How have you learnt to deal with non-unanimous agreement in the boardroom? (21:52) How did you navigate the financial crisis as chair of Land Securities? (26:01) What was the dynamic between you, the CEO and the rest of the board in that situation? (31:37) As Chair, what were your sources of support and challenge? (32:52) ⚡ The Lightning Round ⚡(34:59) Host: Oliver Cummings Producer: Will Felton Editor: Alex Fish Music: Kate Mac Audio: Nick Kolt Email: podcast@nurole.com Web: https://www.nurole.com/nurole-podcast-enter-the-boardroom

Joy Harcup is an executive coach and board reviewer at Praesta Partners and author of The Art & Psychology of Board Relationships. Dame Una O’Brien is on the boards of Lloyd's Register Museum and Ashmolean Museum. A former Permanent Secretary of the UK Department of Health, she is a Visiting Fellow at the Institute of Government. Tune in to hear their thoughts on: Can you explain the 7 archetypal negative dynamics you’ve identified? (2:53) Can you talk through how some of the specific archetypes have played out for you in the boardroom? (8:46) Can we use the above example to look at the psychology of see-sawing? (12:21) What do the terms “projection”, “transference” and “pairing” mean in a boardroom context? (16:55) What would you say to those who dismiss these ideas as psychobabble? (19:21) Can you give a boardroom example where you have resolved someone’s projection? (21:34) How have you experienced the doomsday scenario in the boardroom? (24:45) Can you talk through the “stand-off” dynamic in boardrooms? (33:50) ⚡ The Lightning Round ⚡(36:50) Host: Oliver Cummings Producer: Will Felton Editor: Alex Fish Music: Kate Mac Audio: Nick Kolt Email: podcast@nurole.com Web: https://www.nurole.com/nurole-podcast-enter-the-boardroom

Lynda Gratton is Professor of Management Practice at London Business School, best-selling author of The Shift and The Hundred Year Life, Advisor at Pictet Group and Skills Builder, and Founder of HSM Advisory. Tune in to hear her thoughts on: How can board members help execs redesign work to create a competitive advantage? (2:49) Can every organisation have purpose and meaning? (4:38) Can you talk through your idea of different “modes” of work? (5:47) Do you have any data on the optimum mix of remote versus in-person work? (9:28) Given the lack of data, should board members encourage execs to experiment? (13:22) How can boards balance individual and structural factors when designing work? (15:46) How do you ensure fairness across teams when structuring work? (20:41) How do you use personas when thinking about internal talent? (22:50)  What patterns do you see in organisations redesigning work effectively? (25:12) Where do you see them going wrong? (27:21) Why isn’t there a clearer link between poor CEO behaviour and share price? (28:03) Are those who redesign work to be more employee-focused at risk of losing out to those who don’t? (32:34) What key levers can board members focus on to help execs learn and develop? (34:47) How should board members think about investing in managers? (37:40)⚡ The Lightning Round ⚡(39:32) Host: Oliver Cummings Producer: Will Felton Editor: Alex Fish Music: Kate Mac Audio: Nick Kolt Email: podcast@nurole.com Web: https://www.nurole.com/nurole-podcast-enter-the-boardroom

Lord Mervyn Davies is Chair of LetterOne, the LTA, Glyndebourne Opera and a variety of high growth companies and SID at Teneo. Formerly, he was a Labour peer and Minister of State and CEO of Standard Chartered plc. As Standard Chartered CEO, was the board a help or hindrance? (1:42) What are the key lessons you’ve learnt from mentors? (3:03) What were the biggest strategic challenges you faced, and how did the board help? (4:53) As a CEO, did you get better at getting value from your boards? (8:50) How should CEOs prepare for board meetings? (10:18) What would your biggest boardroom critics say you got wrong? (11:27) What happened at LetterOne after Russia invaded Ukraine? (15:18) How do you manage stress, with such a full portfolio? (19:28) How did you decide to stay rather than leave at LetterOne, and how did you persevere? (21:02) What did you learn about communication through the crisis? (24:34) What did you learn through the crisis at Garden Bridge Trust? (28:44) What did it teach you about media relations? (31:52)⚡The Lightning Round⚡(33:39) Audience Q&A (37:23) Host: Oliver Cummings Producer: Will Felton Editor: Alex Fish Music: Kate Mac Audio: Nick Kolt Email: podcast@nurole.com Web: https://www.nurole.com/nurole-podcast-enter-the-boardroom

Vicky Gosling is Chair of GB Surfing, Board Director at the British Olympic Association, Board Member at Invictus Games UK, and CEO of GB Snowsport. Tune in to hear her thoughts on: What was your strategy for developing such an elite program at GB Snowsport, given the lack of resources? (0:48) How did you do things differently to your competitors? (3:11) Would you have made the same decision if you had unlimited funding? (9:05) How has the board helped on the GB Snowsports journey? (11:57) Has the board ever been a hindrance? (14:10) How do you strike a balance between constructive and unconstructive tension? (15:09) As a CEO, what have you learnt about Chair transitions? (18:55)  What are the most valuable things your board could have offered you as CEO? (21:20) How do you manage being a Chair and CEO at the same time? (25:43) Any tips for those looking to get roles on sport boards? (29:31) ⚡The Lightning Round ⚡(33:01)Host: Oliver Cummings Producer: Will Felton Editor: Alex Fish Music: Kate Mac Audio: Nick Kolt Email: podcast@nurole.com Web: https://www.nurole.com/nurole-podcast-enter-the-boardroom

Mary Ann Sieghart is SID at Pantheon International plc, Remco Chair at Guardian Media Group and best-selling author of The Authority Gap. Tune in to hear her thoughts on: What is the authority gap? (0:56) What would you say to those who challenge the idea women are taken less seriously than men? (2:15) Why should men close the authority gap, apart from it being the right thing to do? (8:16) Why has the authority gap developed in the first place? (11:12) Why aren’t more organisations making the most of the arbitrage opportunity of female talent? (15:52) Why hasn’t the market corrected the authority gap? (17:38) How does the authority gap manifest on boards? (20:26) What can board members do to counteract their bias? (22:27) How can boards assess their inclusivity? (25:09) Have you come across organisations that have closed the authority gap successfully? (27:55) What can men do to promote female voices in the boardroom? (30:45) Do men and women add different value to boards? (33:22) What have been the highlights and lowlights of the board dynamics you’ve experienced? (38:22) ⚡The Lightning Round ⚡(41:09) Host: Oliver Cummings Producer: Will Felton Editor: Alex Fish Music: Kate Mac Audio: Nick Kolt Email: podcast@nurole.com Web: https://www.nurole.com/nurole-podcast-enter-the-boardroom

Cedi Frederick is Chair of NHS Kent & Medway and the Centre for Healthy & Empowered Communities, and NED at Sage Homes and Impact Healthcare REIT plc. Tune in to hear his answers to: What does work on a housing association board involve? (0:47) Practically, how does the Sage Homes board add value? (4:50) What risks do you worry about most on Housing Association boards? (9:38) What are the rewards of being on a Housing Association board? (12:46) What are your key areas of focus on NHS Trust boards? (15:10) Does the government need to spend more on healthcare? (19:01) What advice do you have for people with commercial backgrounds who want to join NHS Trust boards? (22:55) Have you ever felt discrimination in the boardroom? (26:27) Where have you seen the most positive impact of diversity? (28:28) ⚡The Lightning Round ⚡(31:19)  Host: Oliver Cummings Producer: Will Felton Editor: Alex Fish Music: Kate Mac Audio: Nick Kolt Email: podcast@nurole.com Web: https://www.nurole.com/nurole-podcast-enter-the-boardroom

Dr Isabel Fernandez-Mateo is a professor of strategy and entrepreneurship at London Business School, where she holds the Adecco Chair. Tune in to hear her thoughts on: What have you learned about rejections that those involved in board hiring should be aware of? (0:53) Have you noticed any demographic differences? (3:11) What are the practical implications for organisations hiring board members? (4:02) How can applicants get the most out of rejections? (5:09) Does an organisation's rejection process impact its performance? (7:17) What are the most common barriers to gender diversity? (9:16) What can board members do to remove them? (12:05) What data do boards need to diagnose and address the problem? (14:47) How do organisations know what their demographic targets should be? (15:53) How should boards define someone’s qualifications for a role? (18:38) Why should board members be more aware of their organisation’s internal professional relationships? (20:15) How can board members monitor these relationships? (22:00) What would you say to those who feel that relationships should be measured by gut, rather than analytics and data? (24:12) What are the ways in which relationships are influencing career outcomes which would be most surprising for our listeners? (25:33) How can people identify which relationships to invest in? (27:34) What is people analytics, and where do people get it wrong? (29:24) Do you have any examples of best practice? (34:17) ⚡The Lightning Round ⚡(36:09) Host: Oliver Cummings Producer: Will Felton Editor: Alex Fish Music: Kate Mac Audio: Nick Kolt Email: podcast@nurole.com Web: https://www.nurole.com/nurole-podcast-enter-the-boardroom