EOS for a Better Business, Better Life

In this episode of Better Business, Better Life, host Debra Chantry-Taylor chats with guest, Susan Toft, founder and CEO of The Laundry Lady, about her incredible journey from doing laundry as a side hustle to building a $9 million national business with over 300 contractors. Susan shares her journey from starting with a $5,000 grant to leading a tech-enabled service business with over 300 contractors. She talks about the realities of bootstrapping, the impact of appearing on Shark Tank, and how staying true to her values, like flexibility and persistence helped her scale sustainably. From MVPs to market expansion, this episode is packed with practical insights and inspiration for entrepreneurs at any stage. Tune in to an inspiring story of grit, growth, and getting the job done. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST’S DETAIL: ► The Laundry Lady AU and The Laundry Lady NZ ► Susan Toft Website ► Susan Toft - LinkedIn  Chapters:   00:21 - Introduction 02:25 - Susan Toft’s Journey to Success   04:11 - Building and Scaling the Business   07:21 - Challenges and Solutions in Business Growth   14:23 - Branding and Market Expansion   22:29 - Shark Tank Experience and Lessons Learned   34:15 - Personal and Professional Growth   34:41 - Advice for Entrepreneurs   41:27 - Future Plans and Contact Information   

Welcome to Better Business, Better Life. In this episode, host Debra Chantry-Taylor is joined by Barry LaBov, two-time Ernst & Young Entrepreneur of the Year and branding expert, to explore the power of differentiation in business.Barry introduces the idea of the “Commodity Monster”, the danger of becoming just another option in the market. He shares powerful stories and practical advice on how to identify your business’s key differentiators, use specific language to tell your brand story, and ensure your customer experience lives up to the promise.If you’re launching a new product, looking to refresh your brand, or simply want to avoid blending in, this episode will show you how to stand out and stay that way.Tune in to learn how to define your difference, and make sure the world knows about it.CONNECT WITH DEBRA:        ___________________________________________        ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner►Connect with Debra: ⁠debra@businessaction.co.nz⁠►See how she can help you: ⁠https://businessaction.co.nz/⁠      ____________________________________________        GUEST’S DETAIL:► ⁠LaBov Website⁠► ⁠Barry LaBov Writes⁠► ⁠Grab Your Copy of "The Power of Differentiation"⁠► ⁠Barry LaBov - LinkedIn⁠Chapters:  00:35 – Introduction02:10 - Barry LaBov's Journey and Philosophy05:40 - The Commodity Monster and Differentiation09:43 - Examples of Successful Differentiation18:07 - The Role of Words and Storytelling30:59 - Practical Tips for Fighting Commoditisation31:12 - The Importance of Imperfection and Innovation35:54 - Final Thoughts and Encouragement

In another episode of Better Business, Better Life, host Debra Chantry-Taylor is joined by leadership expert and author Kevin Eikenberry to explore what it truly means to lead with flexibility in an ever-changing world. Drawing from his latest book, Flexible Leadership, Kevin unpacks how great leaders adapt their style based on context, not habit—and why that’s more important now than ever. Together, Debra and Kevin dive into the realities of hybrid work, proximity bias, ego management, and how to balance urgency with long-term vision. Kevin introduces the idea of “flexors”—simple questions that help leaders move beyond their default responses—and explains how staying curious, context-aware, and open to new perspectives can dramatically improve team performance and trust. Whether you're leading a small team or a growing organisation, this conversation is filled with timely insights and practical tips to help you lead with confidence and clarity in uncertain times. Tune in to learn how to lead with greater flexibility, curiosity, and confidence. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST’S DETAIL: ► The Kevin Eikenberry Group Website  ► Grab a Copy of Kevin's Book - Flexible Leadership ► Kevin Eikenberry - LinkedIn Chapters:   00:36 - Introduction 02:27 - Understanding the Concept of Flexible Leadership 04:12 - The Concept of Flexible Leadership 06:52 - Navigating Uncertainty and Leading with Confidence 12:27 - The Role of AI in Leadership 23:06 - Effective Leadership in a Hybrid Work Environment 28:37 - Managing End Runs and Building Trust 33:02 - Challenges for Leaders in a Changing World 44:02 - Practical Tips for Leaders 45:09 - Conclusion and Call to Action 

In this episode of Better Business, Better Life, host Debra Chantry-Taylor welcomes Renee Russo, CEO of Rise Up Business Coaching, to explore the power of aligning personal and business goals. Renee shares her journey of self-discovery, the importance of honoring oneself, and how EOS and Exit Planning can help business owners create value, freedom, and a life of fulfillment. She discusses key strategies for ensuring a business can thrive independently of its owner, integrating personal, financial, and business goals for long-term success. Renee also introduces insights from her book Ready to Rise, offering practical tools like the "555 Playbook" for personal growth and alignment. If you're a business owner looking to gain clarity, create a sustainable business, and design a future that aligns with your vision, this episode is packed with actionable wisdom.  Tune in to take the next step toward building a business—and life—that truly works for you.CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST’S DETAIL: ► Rise Up Business Coaching Website  ► Ready to Rise - Renee’s Book ► Renee Russo - LinkedIn Chapters:   00:22 - Introduction 02:12 - Renee Russo's Journey and Personal Growth 04:35 - Rediscovering Oneself and Business Alignment 10:33 - The Importance of Personal Alignment in Business 13:45 - Exit Planning and Business Value Creation 25:48 - The Role of Advisors and Peer Groups 34:59 - EOS and Exit Planning Integration 41:30 - Practical Tips for Business Owners 

Welcome to Better Business, Better Life. In this episode, host Debra Chantry-Taylor is joined by Karl Pisor, Japan’s first certified EOS Implementer, to explore the power of EOS in transforming leadership and business operations. Karl shares his journey from launching a graphic design shop in Tokyo to becoming a management consultant and EOS expert. He discusses the importance of building a strong leadership team, using tools like the Accountability Chart and Delegate and Elevate to ensure entrepreneurs focus on their strengths and empower their teams. He also highlights the Clarity Break tool, which helps business owners' step back, reflect, and make better strategic decisions. If you're looking to delegate more effectively, strengthen your leadership team, and gain clarity in your business, this episode is filled with practical insights to help you take control and drive long-term success. Tune in to learn how EOS can transform the way you lead and grow your business. CONNECT WITH DEBRA:        ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/      ____________________________________________         GUEST’S DETAIL: ► Get in Touch with Karl ► Karl Pisor - LinkedIn Chapters:   00:29 - Guest Introduction 02:35 - Karl's Journey to EOS 09:59 - The Impact of EOS on Karl's Clients 18:25 - Challenges and Rewards of Implementing EOS 18:43 - Key EOS Tools and Techniques 23:47 - Personal and Professional Growth with EOS 36:18 - Advice for Entrepreneurs Considering EOS 37:47 - Conclusion and Contact Information

In this final episode of the Better Business, Better Life Flashback Series, we revisit an inspiring conversation with Scott Rusnak, a certified EOS Implementer, high-performance leadership coach, and author of The Entrepreneur’s Feel Guide. Scott dives into what it takes to build a business legacy—one that outlives you and leaves a meaningful impact for generations to come. Debra and Scott explore the importance of having a clear vision, aligning with core values, and creating high-performing teams. They discuss practical EOS tools like the People Analyser and Delegate and Elevate checklist to help business owners grow with purpose. Scott also shares insights on balancing business success with personal fulfillment, self-care, and fostering strong relationships. If you're looking to design a business that supports both your life and your legacy, this episode is packed with wisdom to guide your journey. Tune in to relive this powerful conversation. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST’S DETAIL: ► Scott Rusnak's Website  ► Grab a Copy of Scott's Book ► Scott Rusnak - LinkedIn Chapters:   01:05 - Building a Business Legacy with Scott Rusnak  07:27 - The Role of Purpose in Business Success  08:11 - High-Performing Teams and Core Values  17:30 - Planning for Success and Balancing Business and Personal Life  17:43 - The Power of EOS Tools and Frameworks  19:13 - Creating a Better Life through Business Success  26:17 - The Importance of Taking Time Off  28:52 - Final Tips and Tools for Business Success 

Navigating a family business comes with unique challenges, from balancing personal relationships to ensuring fairness and clarity in decision-making. In this Better Business, Better Life Flashback Series episode, we revisit an insightful conversation with family business expert Sara B. Stern. Sara brings her wealth of experience to the table, offering practical tools and strategies to strengthen both your family and your business. Debra and Sara explore the three-circle model of family businesses—family, business, and ownership—and why each needs its own leader and structure. They discuss the importance of involving spouses in decision-making, avoiding communication breakdowns, and setting clear boundaries for long-term success. Sara also shares insights from her book Married to the Family Business and introduces resources designed to help spouses play a more active, informed role. Whether you’re part of a family business or advising one, this episode is packed with timeless wisdom on leadership, fairness, and creating a thriving multi-generational legacy.Tune in and re-live the key principles that drive your family business while maintaining harmony and long-term success.CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra: debra@businessaction.co.nz ►See how she can help you: https://businessaction.co.nz/       ____________________________________________         GUEST’S DETAIL: ► Website Link  ► Married to the Family Business: A Handbook for Spouses of Family Business Owners ► Connect with Sara ► Sara B. Stern - LinkedIn Chapters:   00:00 - Introduction  03:05 - Sara's New Book and Its Impact  04:29 - Challenges Spouses Face in Family Businesses  07:34 - The Three-Circle Model and Its Implications  07:58 - Advisors’ Role in Family Businesses  14:03 - Practical Tips for Family Business Advisors  26:27 - Tools and Resources for Spouses  31:03 - Differences Between Family and Traditional Businesses  34:20 - Navigating Family Business Dynamics  38:21 - Fairness in Family Businesses 

In this week’sBetter Business, Better Life Flashback Series, we revisit a thought-provoking conversation with Adam Harris, EOS implementer and founder of Frank and Fearless. While EOS provides a proven framework for business success, Adam takes us beyond the fundamentals, challenging common misconceptions and exploring how structure, accountability, and simplicity can fuel—not stifle—growth and innovation. Debra and Adam dive into the balance between systemisation and creativity, addressing concerns that EOS may be too rigid for dynamic businesses. They discuss how a well-defined framework actually frees entrepreneurs to focus on their strengths, build stronger teams, and create sustainable long-term success.  Adam also shares insights on transparency, leadership accountability, and the role of short-term discomfort in achieving lasting business growth. So, if you’re new to EOS or looking to deepen your understanding, this episode offers valuable perspectives on maximising its benefits while maintaining flexibility.  Tune in and re-visit the key principles that drive high-performing businesses and leadership teams. CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner ►Connect with Debra:debra@businessaction.co.nz ►See how she can help you:https://businessaction.co.nz/       ____________________________________________         GUEST’S DETAIL: ►Frank and Fearless Website  ►Connect with Adam ►Adam Harris - LinkedIn  Chapters:   00:00 - Introduction  02:08 - Adam Harris and His Journey  04:39 - Addressing Controversial Questions About EOS  11:01 - EOS and Entrepreneurial Innovation  17:21 - Simplicity and Consistency of EOS  19:29 - Short-Term vs. Long-Term Vision in EOS  19:40 - Transparency and Accountability in EOS  33:05 - Cult-Like Mentality and Dependence on EOS  36:30 - Necessity and Dependence on EOS  39:10 - Tips and Tools for EOS Implementation 

Welcome back to the Better Business, Better Life Flashback Series! This week, we’re revisiting an insightful conversation with Renee Russo, certified EOS implementer and CEO of Rise Up Business Coaching. Renee’s journey from accountant to entrepreneur is a testament to the power of alignment—both in business and in life.  Through her experiences in self-implementing EOS, becoming an exit planning strategist, and developing a personal life coaching system, Renee offers invaluable wisdom on building a business that serves your life—not the other way around. She discusses the challenges of self-implementation, the role of accountability, and the significance of planning for the future with intention. From exit planning to personal transformation, this episode is packed with timeless insights on accountability, mindset, and making intentional choices for a fulfilling future. Whether you’re hearing it for the first time or revisiting it for a fresh perspective, Renee’s wisdom will leave you inspired to take control of your journey. Tune in to rediscover the keys to building a business and a life that truly aligns with your values!  CONNECT WITH DEBRA:         ___________________________________________         ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner  ►Connect with Debra: debra@businessaction.co.nz  ►See how she can help you: https://businessaction.co.nz/       ____________________________________________          GUEST’S DETAIL:  ► Rise Up Website   ► Connect with Renee ► Renee Russo - LinkedIn  Chapters:    01:03 – Podcast Introduction   01:46 - Renee Russo's Background and Journey   05:15 - The Importance of a Business Methodology   05:50 - Challenges of Self-Implementation and the Role of an Implementer   06:03 - The Concept of Exit Planning   27:37 - The Role of Accountability and Support   30:34 - Renee's Life Coaching System   40:14 - Conclusion  

Welcome to the Better Business, Better Life Flashback Series! Over the next five episodes, we’ll revisit some of the most inspiring and insightful conversations from our archives, brimming with timeless knowledge, practical tips, and compelling real-life stories.  In this first instalment, we return to episode 38 with Scott Rusnak, an expert EOS implementer and author, who shares actionable strategies for designing a year with intention. From aligning your goals with your energy zones to using EOS tools like the People Analyzer and Delegate and Elevate Checklist, Scott's insights will help you balance work and life while staying true to your core values.  This series is designed to inspire and empower you with ideas and strategies that stand the test of time.   Tune in and rediscover the lessons that will help you create a business that delivers better results and a better life.  CONNECT WITH DEBRA:          ___________________________________________          ►Debra Chantry-Taylor is a Certified EOS Implementer | Entrepreneurial Leadership & Business Coach | Business Owner  ►Connect with Debra: debra@businessaction.co.nz  ►See how she can help you: https://businessaction.co.nz/        ____________________________________________          GUEST’S DETAIL:  ► Scott Rusnak's Website   ► Grab a Copy of Scott's Book  ► Scott Rusnak - LinkedIn  Chapters:    01:08 - Designing Your Year with Intentionality   03:20 - Setting Intentions for the Year   06:20 - Balancing Work and Personal Life   15:04 - Saying No with Intentionality   17:43 - Using Tools for Personal and Professional Planning   22:41 - Designing Your Life Before Someone Else Does   25:39 - Top Tips for Listening Audience   27:24 - Final Thoughts and Contact Information