Chain of Learning: Empowering Continuous Improvement and Lean Change Leaders

It’s Chain of Learning’s first anniversary this month! And it’s the time of year for gratitude and thanks – and for reflection. Thank you for listening and for being part of this Chain of Learning that we are growing together. To mark this podcast milestone, I want to practice what I talk about on nearly every episode – reflection – as I believe it IS the foundation of learning and impact.In this episode, I share my reflections from the Chain of Learning’s first year and walk  you through the process I use and teach for reflection – so you can apply this same reflection process to whatever you are working on, both professionally and personally. Whether you’re leading teams, fostering innovation, or driving continuous improvement – or simply looking to take the next step forward in your life – purposeful reflection is the foundation for your ultimate success.YOU’LL LEARN:The meaning of the Japanese word Hansei – self-reflection – and the risk if you get caught more in doing and don’t take time to reflect How you can use the Plan-Do-Study-Adjust (PDSA) cycle to improve and why I suggest we call it the Study-Adjust-Plan-Do (SAPD) cycleThe 3 ways to reflect with intention even while short on timeThe backstory to how this podcast started and personal reflections of what I’ve learned and adjusted over producing 31 episodesThe questions to ask yourself for meaningful reflectionI invite you to embed reflection into your practice — not just as a one-time exercise but as a regular habit – that guides you toward excellence. Thanks for the opportunity to grow and strengthen our Chain of Learning together. Here’s to the journey of growth and another year of reflections ahead!IMPORTANT LINKS:Full episode show notes and links: ChainOfLearning.com/31Comment and share your process for reflection on LinkedIn hereCheck out my website: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonGet my book “Learning to Lead, Leading to Learn” – LearningToLeadLeadingToLearn.comTIMESTAMPS FOR THIS EPISODE: 2:37 The meaning of the Japanese word Hansei 4:11 The 5 steps to applying Hansei and using the (SAPD) cycle5:28 Reflection Process 1: immediate self reflection after an event, even if you’re short on time6:27 Reflection Process 2: reflect with others or in a group setting to get feedback and share ideas8:05 Reflection Process 3: reflect over time by looking back9:38 Backstory of how the Chain of Learning podcast started12:37 Process launching the podcast and the challenges and lessons learned18:53 Personal growth and what I have learned over time since starting the podcast31:47 Questions to ask yourself to add reflection in your daily, monthly and yearly process31:35 Share your process for reflection on LinkedIn or via email Enter to win a copy of "The Problem Solver's Toolkit" by Tracy O'Rourke and Elisabeth Swan by September 12. Apply today for the Japan Leadership Experience — last chance to join the November 2025 cohort. Applications also open for May 2026.

Join Stephanie Bursek, Director of HR at TrippNT, as she explores how to elevate organizational culture through joy and respect for people. She discusses strategies to create balance between continuous improvement and team well-being. Discover the impact of psychological safety on innovation and how fostering a supportive environment can significantly enhance employee engagement. Learn why a people-centric approach leads to remarkable outcomes, like reducing delivery times dramatically, all while nurturing a thriving workplace culture.

Do you ever feel like you're stuck between chaos and bureaucracy, unable to break free from the status quo?You are probably facing a common challenge that other leaders and change practitioners experience: how to navigate uncertainty while trying to drive innovation and agility in your organization.In this episode, Atif Rafiq, seasoned C-suite executive and Wall Street Journal bestselling author of “Decision Sprint” shares what he’s learned about leading through ambiguity to drive digital and cultural transformations at global companies like Amazon, McDonald’s, and MGM Resorts.Atif breaks down the Decision Sprint framework to help you bring clarity into the unknown by moving problem-solving upstream, enabling you and your teams to make faster, smarter decisions that drive meaningful change and innovation.Uncertainty IS what most organizations are facing today. Relying on outdated leadership models and approaches to problem-solving keeps you trapped facing the same issues year after year without real progress. Tune into this episode and gain insights how you can break free from this cycle and embrace new approaches to navigate ambiguity and empower you to innovate and lead by making decisions faster, smarter, and better.YOU’LL LEARN:The difference between boring problems vs. creative problems and how to bring authentic interest to solving the “boring problems” in your organizationThe risk in relying solely on “known” solutions instead of exploring innovative ways to solve problemsWhy organizations need to start thinking more upstream rather than focusing on what’s in front of themWhat the Decision Sprint Model is and how you can use it to get ahead of problems and move problem-solving upstreamThe difference between bureaucracy and chaos and how to avoid being stuck between the twoEnter for chance to win a signed copy of  "Decision Sprint".  Register by November 8th:  ChainOfLearning.com/29 or https://kbjanderson.com/giveaways/decision-sprint/ABOUT MY GUEST:Atif Rafiq has reshaped industries and generated billions in revenue for some of the world's leading companies including McDonald’s, Volvo, MGM Resorts, Amazon, Yahoo!, and AOL. He's the CEO of Ritual and the Wall Street bestselling author of "Decision Sprint: The new way to Innovate into the Unknown and move from Strategy into Action." IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/29Connect with Atif Rafiq: www.linkedin.com/in/atif1/ Order your copy of “Decision Sprint” by Atif Rafiq: www.decisionsprint.com/book  Check out my website: KBJAnderson.com/Follow me on LinkedIn: linkedin.com/in/kbjandersonTIMESTAMPS FOR THIS EPISODE: [2:24] Atif’s massive career shift and the challenge of changing the culture of a large established organization[5:51] The risk of staying in a safe zone rather than navigating through ambiguity[7:52] Boring problems versus creative problems and an example of the importance of taking interest in a “boring” problem[14:14] The Decision Sprint Model and how it helps move thinking and problem solving upstream[16:21] The role of experimentation in problem solving and the benefits of collaboration to gain insights[20:10] Concept of alignment and how it connects exploration and decision making[25:57] Difference between bureaucracy and chaos [29:11] Upstream and downstream work and creating different systems for managing both  Enter to win a copy of "The Problem Solver's Toolkit" by Tracy O'Rourke and Elisabeth Swan by September 12. Apply today for the Japan Leadership Experience — last chance to join the November 2025 cohort. Applications also open for May 2026.

Do you ever feel stuck as a leader? It may seem like no matter how many problems you solve or tools you implement, you're still not seeing progress toward a sustainable organizational culture of continuous improvement and operational excellence.Maybe you have been leading change the wrong way.In this episode, Cindy Hinds shares what she’s learned from 25 years of experience about how to lead organizational change the right way. She highlights what she has learned from her journey from being a technical expert to becoming a transformational change leader within a global organization who is equipping leaders at all levels to solve problems and innovating to drive business performance.Transformational leadership isn’t about knowing all the answers. Connect with your purpose, step away from being the "doer," and empower others so that you – and they – can see better results.YOU’LL LEARN:How to implement transformational leadership practices that create lasting organizational change, not just short-term resultsThe importance of using simple terms instead of technical jargon to help get buy-in and help others understand the problems they need to solveStrategies to manage burnout by surrounding yourself with a supportive community and focusing on what truly mattersHow to bring your whole self to the workplace to fulfill your complete purpose and build trust within the organizationThe benefits of the maturity model to help leaders close the gap between their current condition and the results they want to achieveABOUT MY GUEST:Cindy Hinds is the Global Director of Enterprise Excellence at A.O. Smith, manufacturing company with sites based across North America, Asia and Europe, where she is responsible for architecting A.O. Smith’s journey to create a culture of highly engaged people who are aligned in solving problems and innovating to continuously improve.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/28Connect with Cindy Hinds: www.linkedin.com/in/cindyhindsMy website: KBJAnderson.com/Download the Change KATALYST™  Self–Assessment to discover the 8 competencies you must master to become a transformational change leader: KBJAnderson.com/KATALYSTFollow me on LinkedIn: linkedin.com/in/kbjandersonTIMESTAMPS FOR THIS EPISODE: [5:13] Leading the right way and asking questions for a continuous improvement culture[8:12] Finding gaps through Gemba to transform your approach as a leader[11:18] Franklin Covey’s Speed of Trust Curriculum to connect behaviors to business outcomes[15:06] Using “Nemawashi” to prepare for future actions or business decisions[18:30] Focusing on a people-centric culture to avoid conflicting values[21:16] Real-life examples of implementing sustainable practices for continuous improvement[24:31] The maturity model to understand your current condition and ideal state Enter to win a copy of "The Problem Solver's Toolkit" by Tracy O'Rourke and Elisabeth Swan by September 12. Apply today for the Japan Leadership Experience — last chance to join the November 2025 cohort. Applications also open for May 2026.

Are your meetings feeling stagnant? Discover how to facilitate with confidence and drive real results. Learn three essential practices to enhance your facilitation skills and avoid common pitfalls. Explore how to create engaging agendas that align with group goals and empower teams to make impactful decisions. Whether guiding leaders or your own team, these insights will help you establish credibility and motivate participants for success.

In this engaging discussion with Carol Cox, founder and CEO of Speaking Your Brand®, listeners learn how storytelling can transform leadership. Carol explains why our brains respond better to narratives than cold facts, emphasizing emotional connections that drive action. She shares powerful frameworks like 'challenge, choice, and outcome' to create compelling stories. By developing a personal story bank, leaders can captivate their audiences and foster trust. This conversation is a must-listen for those looking to inspire and motivate effectively.

Do you and your leadership team feel burdened by solving all the problems that get in the way of achieving the results your organization needs?You’re not alone. This is the crux of the leadership challenge: transitioning from being the primary problem-solver to a transformational leader who creates the conditions for their people to achieve results. This requires a shift in mindset and a shift in behavior, and leaders must be serious about both.So, what does it take—especially as a senior leader—to truly create a culture of continuous improvement?To explore the journey to becoming a more serious leader, one striving to create a high performing organization in today's complex work environments, I invited two senior healthcare executives to the podcast. Drs. Kecia Kelly, SVP & Chief Nursing Officer, and Amy Chaumeton, Associate Chief Medical Officer at Legacy Health share the changes they’re making in their leadership approach, including how they're creating alignment around mission and purpose, nurturing their teams’ problem-solving capabilities, and fostering joy and human connection in the workplace. (Plus, you’ll hear how my Japan Study Trip leadership program has accelerated their leadership growth through a shared learning experience and purposeful reflection, and the positive effects these shifts are having on their teams and organizational outcomes.)Whether you're an executive, operational leader, or coach guiding leaders to success, you won’t want to miss this episode. Tune in to discover how to transform your leadership and empower your teams to create a culture of excellence.YOU'LL LEARN:What it means to be a “serious” leaderWhy developing yourself goes beyond education and certifications to putting into practice the actions to understand and support the work of your teamHow to overcome burnout in the workplace by creating a more joyful people-centered work environmentThe leadership impact of unburdening yourself from solving all your organizations’ problems by developing your teams’ capabilities for getting results and sustainable improvements.The value of collective reflection among senior leaders to achieve alignment and clarity in organizational goalsIMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/25My book “Learning to Lead, Leading to Learn” - LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comConnect with Amy Chaumeton: linkedin.com/in/amy-chaumetonConnect with Kecia Kelly: linkedin.com/in/kecia-kelly-facheFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about my Japan Study Trip leadership program: KBJAnderson.com/JapanTripTIMESTAMPS:05:01 Challenges Amy & Kecia’s faced at Legacy Health and healthcare08:51 Kecia & Amy’s approach to leading differently at Legacy Health 12:54 Amy’s “aha” moment on the Japan study trip and how it’s impacted her leadership16:04 How Kecia now supports problem-solving within her team16:40 How to create sustained improvement22:49 How to be a “serious leader”26:09 The significance of alignment and having a clear mission across the organization28:14 The importance of leading with intention and respect for people35:09 Behavior shifts in becoming a serious leader44:58 The value of going on the Japan Study Trip as an executive leadership cohort Enter to win a copy of "The Problem Solver's Toolkit" by Tracy O'Rourke and Elisabeth Swan by September 12. Apply today for the Japan Leadership Experience — last chance to join the November 2025 cohort. Applications also open for May 2026.

If you're passionate about continuous improvement, quality, or operational excellence, chances are Dr. W. Edwards Deming has shaped your journey—even if you haven't realized it yet.But do you know how this influence came about and the profound impact Deming’s management theories have had on shaping quality and improvement approaches such as Lean, Agile, and DevOps?I've invited John Willis, author of "Deming's Journey to Profound Knowledge," to today’s episode to explore Deming’s learning journey to become the father of the quality movement and how he influenced the development of the Toyota Production System and Japan’s rebirth following World War II.We discuss Deming's pioneering management teachings and how you can apply his System of Profound Knowledge to solve problems in today's complex work environments.We also explore the four lenses of the System of Profound Knowledge—appreciation for a system, understanding variation, theory of knowledge, and psychology—and how integrating these concepts can elevate your approach to leadership and improvement.Tune in to discover how you can apply these management theories to solve the complex problems within your organization today.YOU’LL LEARN: The fundamental essence of leadership and how connecting people with purpose can drive organizational success.The significance of Deming's System of Profound Knowledge and the integration of its four components.How experiencing lean principles in action differs from theoretical knowledge and why it's critical for effective change leadership.The role of psychological safety in fostering an environment where everyone's input is valued.Insights on how Deming’s principles apply to contemporary challenges, such as generative AI, emphasizing the importance of operational definitions and probability in managing complex systems.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/24John’s book “Deming’s Journey to Profound Knowledge” - hereGet the book “Learning to Lead, Leading to Learn:”  LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comConnect with John Willis: linkedin.com/in/johnwillisatlantaFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about the Japan Study Trip leadership program: KBJAnderson.com/JapanTripTIMESTAMPS:[00:00] An introduction to today’s guest and author of "Deming's Journey to Profound Knowledge," John Willis[05:04] Dr. Deming’s concept of profound knowledge[05:43] The four elements to understand complexity [12:23] How the Toyota Way pillar of Continuous Improvement = Wisdom and Kaizen [20:13] The impact of a collaborative culture [24:03] Deming’s people-centered leadership approach [28:56] John’s key takeaways a year after joining my executive Japan Study Trip leadership program[41:39] John’s advice on applying Deming’s principles today and the development of GenAI Enter to win a copy of "The Problem Solver's Toolkit" by Tracy O'Rourke and Elisabeth Swan by September 12. Apply today for the Japan Leadership Experience — last chance to join the November 2025 cohort. Applications also open for May 2026.

What does “winning” mean to you as a leader? And what is your leadership role  in creating a winning strategy and organizational culture?According to Billy Ray Taylor, CEO and President at LinkedXL and former Goodyear Tire executive, winning is not only about setting a clear strategy and aligning on the goals and metrics, but engaging your team members and defining the actions to get there.  Billy and I recorded this episode back in 2022, just as his book “The Winning Link: A Proven Process to Define, Align, and Execute Strategy at Every Level” was about to be released – and I wanted to bring the conversation here for you to learn from Billy’s wisdom and insights about the humanity of leadership and how to win.  In this conversation you’ll hear stories from Billy’s leadership at Goodyear, highlights from his book, the importance of DEI in building a winning culture, and Billy’s greatest challenge – and greatest learning – as a leader.Remember, the winning link in your organization is your people, and it’s the connection of links of people together that creates and grows our Chain of Learning.YOU’LL LEARN: How to define and align your strategy and goals to ensure organizational success by focusing on clear standards and processes.The importance of not just making metrics visible – but “making people visible” –  by acknowledging their contributions is crucial for fostering a culture of psychological safety and engagement.The significance of servant leadership in valuing individuals' thoughts and experiences, regardless of their position within the organization.The difference between key performance actions (KPAs) and key performance indicators (KPIs) and how to leverage them to achieve significant performance improvements.Actionable advice on creating common meaning through language and connecting with your team, based on real-life examples and practices.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/23Get Billy’s book “The Winning Link” - hereGet the book “Learning to Lead, Leading to Learn” – available in paperback, hardbound, audiobook, and ebook - LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonFollow Billy on LinkedIn: linkedin.com/in/billyrtaylorDownload the KATALYST Self-Assessment: KBJAnderson.com/katalystTIMESTAMPS:[00:00] The importance of value and respect in leadership [03:07] Helpful practices that have shaped Billy’s leadership approach [06:59] The power of embracing who you are as a leader[09:38] How to connect an entire organization (“LinkedXL”)[11:25] What “winning” really means according to Billy[13:54] The link between KPAs and KPIs[18:02] The importance of DEI and inclusion[23:45] The power of trust within large organizations [26:44] Billy’s learnings from his book[31:22] Billy’s greatest challenge as a leader Enter to win a copy of "The Problem Solver's Toolkit" by Tracy O'Rourke and Elisabeth Swan by September 12. Apply today for the Japan Leadership Experience — last chance to join the November 2025 cohort. Applications also open for May 2026.

Have you ever paused to reflect on the critical moments of your life and realized their impact on your own trajectory and others' lives?In this special episode of Chain of Learning, I welcome back Isao Yoshino as we celebrate our decade-long partnership and the anniversary of our book "Learning to Lead, Leading to Learn." Together, we discuss the power of hansei—reflection—as the cornerstone of learning and wisdom.We reflect on the journey of writing the book, the strength of our partnership, and the importance of asking the right questions. Mr. Yoshino shares how he continues to learn and grow from the book's lessons while uncovering the profound impact of reflection on his personal and professional development.Join us as we explore practical ways to develop the habit of reflection, empowering you to gain new perspectives and insights.Because remember, reflection is the crucial link in your chain of learning, guiding you toward continuous improvement and deeper wisdom.YOU’LL LEARN: How reflection - hansei in Japanese - is crucial for effective leadership and continuous improvement. How failures can serve as powerful learning opportunities, and the significance of fostering a culture that embraces mistakes for deeper understanding and innovation.True learning happens through continuous reflection on both good and bad experiences, which leads to new insights and better decision-making.How "Learning to Lead, Leading to Learn" is not meant to be read just once; it is a resource for ongoing reflection and deep learning.The importance of a personal reflection process and how it can significantly contribute to one's leadership and personal growth journey.IMPORTANT LINKS:Full episode show notes: ChainOfLearning.com/22Get the book “Learning to Lead, Leading to Learn” – available in paperback, hardbound, audiobook, and ebook - LearningToLeadLeadingToLearn.comWork with me: KBJAnderson.comFollow me on LinkedIn: linkedin.com/in/kbjandersonLearn more about my Japan Study Trip / Japan Leadership Experience program: KBJAnderson.com/JapanTripTIMESTAMPS:[00:00] Introduction to the power of reflection, or hansei, with guest Isao Yoshino[03:12] Overview of the concept of hansei – reflection – why it’s important and how it influenced the writing of Learning to Lead, Leading to Learn[09:24] The importance of having an attitude toward learning [14:06] Mr. Yoshino’s definition of powerful and hat makes Learning to Lead Leading to Learn powerful [23:46] Mr. Yoshino’s learnings based on his new perspective [28:59] The importance of asking open questions and hearing other people’s challenges and struggles [30:00] A framework to help you practice reflection[34:51] How one plus one equals more than two Enter to win a copy of "The Problem Solver's Toolkit" by Tracy O'Rourke and Elisabeth Swan by September 12. Apply today for the Japan Leadership Experience — last chance to join the November 2025 cohort. Applications also open for May 2026.