
Shannon Waller's Team Success
Shannon Waller, author of The Team Success Handbook, has been the entrepreneurial team expert at Strategic Coach® since 1995. Shannon Waller’s Team Success podcasts are a series of insights around teamwork and success that she’s gained from working with entrepreneurs.
Latest episodes

Oct 16, 2020 • 51min
Turning Teams Into Heroes And Customers Into Raving Fans: An Interview With Patti Mara
In this episode of the Team Success podcast, Shannon Waller speaks with Patti Mara, a successful entrepreneur, longtime coach for Strategic Coach®, and author of UpSolutions, an incredibly useful book for any entrepreneur looking to take their value creation and relationship-building skills to the next level. In the interview, Patti shares the three mindset shifts necessary to transform your team members into heroes, your customers into fans, and your challenges into opportunities—and why that consistently leads to long-term success. Keep listening to learn more!

Sep 29, 2020 • 11min
Shorten Your Stride: The Entrepreneurial Secret To Navigating Uncertainty
When life gets unpredictable and planning for the future feels impossible, successful entrepreneurs don’t just give up on their goals. They change tactics. In this episode of the Team Success podcast, Shannon Waller walks you through a simple and effective process for managing uncertainty, communicating expectations to your team and clients effectively, and working toward your goals, even in the most chaotic of circumstances.

Sep 18, 2020 • 52min
How To Become “Indistractable”: Author Interview With Nir Eyal
Every one of us struggles with focus throughout the day, especially in times of stress or uncertainty, and it can be easy to blame technology for our lapses in concentration. But what if the problem weren’t about the things outside of us … but what’s going on inside? What if it were more about how we’re feeling in those moments than what we’re doing? In this episode of the Team Success podcast, Shannon Waller interviews Nir Eyal, best-selling author of Hooked and Indistractable, about simple steps entrepreneurs can take to avoid distraction, build healthy coping habits, and make things happen!

Aug 31, 2020 • 15min
How To Tell If Your Team Members Are Engaged
Have you noticed a shift in team member engagement since the pandemic? Times of crisis or rapid change often bring out the best (and worst) in people, leaving most entrepreneurs with a team composed of those eager to pull their weight … and those only looking to get by. But what does engagement actually look like? How can you separate your top players from those sticking to the sidelines? In this episode of the Team Success podcast, Shannon Waller outlines the key traits of an entrepreneurial attitude, what they look like in practice, and how to support this mindset in your team members so they’re better able to support you.

Aug 19, 2020 • 41min
How To Create Systems That Allow You To Work Less And Make More With Guest Josh Fonger
When was the last time you took a step back and looked at the systems controlling your business? Whether you’ve put thought into them or not, they exist, and they’re affecting every aspect of your business and life. So what if, by just investing a few purposeful hours of your time, you could save yourself a whole year’s worth of effort—and make more money in the process? In this episode of the Team Success podcast, Shannon Waller interviews Josh Fonger, the entrepreneur behind the wildly successful business Work the System, about his process for developing and implementing systematic solutions to complex business problems, and how it’s changing lives, one entrepreneur at a time.

Aug 4, 2020 • 10min
The One Question To Ask Your Team
As an entrepreneur, you’re responsible for providing leadership to everyone on your team, and you may find this becomes increasingly difficult during periods of instability and change. At Strategic Coach, we’ve thought long and hard about the best ways to take care of our team members and help them stay productive when stress is running high, and we’ve realized it all comes down to one simple question. Keep listening to find out more!

Jul 20, 2020 • 58min
How To Find A Great Assistant Part 2 — With Guest Tim Francis
There are plenty of great assistants out there in the world, but not all of them are great for you and your business. In this second of two installments of the Team Success podcast, Shannon Waller continues her interview with entrepreneur Tim Francis, the owner of Great Assistant, a thriving business that has helped hire over 300 great assistants in just 12 years. They explore the benefits of having a fully remote assistant, some strategies for making your working relationship as profitable and productive as possible, and a unique concept called “Four A’s and a P” that makes hiring simple, effective, and transparent for everyone involved. Listen now!

Jul 20, 2020 • 1h 5min
How To Find A Great Assistant Part 1 — With Guest Tim Francis
There are plenty of great assistants out there in the world, but not all of them are great for you and your business. In this first of two installments of the Team Success podcast, Shannon Waller interviews entrepreneur Tim Francis, the owner of Great Assistant, a thriving business that has helped hire over 300 great assistants in just 12 years. He reveals the one question everyone should ask themselves before hiring, how to find a right-fit assistant for yourself, the importance of learning to delegate, and how to determine whether you’re actually ready to hire someone … plus so much more! Keep listening for the full story.

Jul 8, 2020 • 42min
A Conversation On Anti-Racism And Teamwork
It’s become clear that in order to eliminate systemic racism, every one of us needs to be more than just not racist. We need to be actively anti-racist, and that begins with awareness, empathy, and honest, open conversations. In this episode of the Team Success podcast, Shannon and Strategic Coach® team member Forsythe Olafioye sit down to explore what actions entrepreneurs and their team members can take to make the workplace inclusive, what they need to know to actively and helpfully participate in the anti-racist conversation, and how to positively impact the movement as a whole.

Jun 22, 2020 • 14min
WhoNotHow™ For Startups: Everything You Need To Know
Starting a business is scary, and adding someone to the payroll might be the last thing on your mind—even though it’s the first step toward exponential business growth, freedom, and satisfaction. In this episode of the Team Success podcast, Shannon Waller shares why overcoming a scarcity mindset is the most important thing you should do as a new entrepreneur to achieve the business of your dreams, exactly how it will benefit you, and her expert tips for making it happen. Keep listening to learn more!