CISO Series Podcast

Images and links for this episode can be found at CISO Series (https://cisoseries.com/worst-question-award-goes-to-how-secure-are-we/) We've got better ways to determine the overall quality of your security posture than asking this unanswerable question. It's all coming up on CISO/Security Vendor Relationship Podcast. This episode is hosted by me, David Spark (@dspark), producer of CISO Series and founder of Spark Media Solutions and Mike Johnson. Our guest this week is Helen Patton (@osucisohelen), CISO, Ohio State University. Thanks to this week's podcast sponsor Trend Micro. On this week's episode Why is everyone talking about this now? Jamil Fashchi, CISO, Equifax, "In speaking with a CEO the other day, I was asked, 'As someone who isn't technical, what questions should I ask to determine if my security team is effective?'" This caused a flurry of discussion. What's your advice, and do you agree it's a lot better question than "How secure are we?" Hey, you're a CISO, what's your take on this? One issue that comes up a lot in cybersecurity is the lack of diversity. We have discussed the value of diversity, in that it avoids "one think" and brings in the critical need of different viewpoints. The problem is we're often attracted to people like us, and we ask for referrals which if you hired people like you is probably going to deliver more people like you. We focus this discussion on actionable tips that CISOs can take to bring in a diverse workforce. What's Worse?! What's it like to work with the business and their acceptance or lack of acceptance of risk? First 90 days of a CISO Steve Luczynski, just became CISO of T-Rex Corporation. In the past the CIO has handled both IT and security at the company. "Now with a CISO onboard, the struggle is figuring out who does what with the expected reluctance by the CIO to let go of certain things and trust me, the new CISO to maintain the same standards. For example, I wanted to change our password policy when I first showed up to match the new NIST guidance of not changing based on a set time period. There was disagreement and it did not change even when I showed the NIST verbiage," said Luczynski. How should Steve deal with such disagreements? Ask a CISO For a while, FUD (fear, uncertainty, and doubt) worked on the average person, to get them to install basic security measures, like an anti-virus. But it appears that's all changed. The cause could be apathy. When there's so many breaches happening the average person feels powerless. Are we marketing cyber-awareness wrong to non-security people? What would get them to be true advocates? The Pre-nup. It's a difficult thing for most people to talk about in their personal lives, but it's something that should always be considered when setting up a relationship with a cloud service provider. Not all business relationships last, and if your organization needs to move its data to another provider, it's not like packing up your furniture and saying goodbye to your half of the dog.

The images and links for this episode can be found at CISO Series (https://cisoseries.com/youre-not-going-anywhere-until-you-clean-up-that-cyber-mess/) Our CISOs and Miss Manners have some rules you should follow when leaving your security program to someone else. It's all coming up on CISO/Security Vendor Relationship Podcast. This episode is hosted by me, David Spark (@dspark), producer of CISO Series and founder of Spark Media Solutions and Mike Johnson. Our guest this week is newly free agent CISO, Gary Hayslip (@ghayslip). Thanks to this week's podcast sponsor Trend Micro On this week's episode Why is everyone talking about this now? Mike, you asked a question to the LinkedIn community about what department owns data privacy. You asserted it was a function of the security team, minus the legal aspects. The community exploded with opinions. What responses most opened your eyes to the data privacy management and responsibility issue you didn't really consider? Hey, you're a CISO, what's your take on this?' Someone who is writing a scene for a novel, asks this question on Quora, "How does a hacker know he or she has been caught?" Lots of good suggestions. What's your favorite scenario? And, do you want to let a hacker know he or she has been caught, or do you want to hide it? What circumstances would be appropriate for either? What's Worse?! Mike decides What's Worse?! and also what's good for business. First 90 days of a CISO Paul Hugenberg of InfoGPS Networks asks, "What fundamentals should the CISO leave for the next, as transitions are fast and frequent and many CISOs approach their role differently. Conversely, what fundamentals should the new CISO (or offered CISO) request evidence of existence before saying YES?" Mike, this is a perfect question for you. You exited and you will eventually re-enter I assume as a CISO. What did you leave and what do you expect? Ask a CISO Fernando Montenegro of 451 Research asks, "How do you better align security outcomes with incentives?" Should you incentivize security? Have you done it before? What works, what doesn't? Imagine how hard it would be to live in a house that is constantly under attack from burglars, vandals, fire ants, drones, wall-piercing radar and virulent bacteria. Most of us are used to putting a lock on the door, cleaning the various surfaces and keeping a can of Raid on hand for anything that moves in the corner. But could you imagine keeping a staff of specialists around 24/7 to do nothing but attack your house in order to find and exploit every weakness?

All pictures and links for this episode can be found on CISO Series (https://cisoseries.com/we-take-privacy-not-our-ciso-seriously/) We're looking for the one company brave enough to say they don't care about privacy on the latest episode of CISO/Security Vendor Relationship Podcast. This episode was recorded live on June 6th at The B.O.B. in Grand Rapids, Michigan at the 2019 West Michigan IT Summit, hosted by C3 Technology Advisors. This episode is hosted by me, David Spark (@dspark), producer of CISO Series and Allan Alford (@allanalfordinTX), principal consultant at Side Channel Security. Our guest for this special live recording is the former CISO/CSO/CTO of the state of Michigan, Dan Lohrmann (@govcso). David Spark and Allan Alford, co-hosts of Defense in Depth on the CISO Series network, and Dan Lohrmann, former CISO/CSO/CTO for the State of Michigan. Thanks to this week's podcast sponsors C3 Technology Advisors, Fuze, and Assured Data Protection. C3 Technology Advisors is a technology consulting firm that helps midsize to enterprise organizations make better technology buying decisions. With technology quickly changing, let C3 help you shift through all the disruption, noise, and sales pitches to allow you to make better technology buying decisions for your organization. Fuze is the #1 cloud communications and collaboration platform for the enterprise, combining calling, meeting, chatting, and sharing into a single, easy-to-use application. Designed for the way people work, Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device. Assured Data Protection provides backup and disaster recovery solutions utilizing Rubrik 'as a Service'. They offer 24/7 global support, with expertise that truly sets them apart from other back up and DR service providers. On this week's episode Should you ignore this security advice? Yaron Levi, CISO of Blue Cross Blue Shield of Kansas City posed an interesting question, "Many people in security follow best practice without questioning them but in fact there are many BAD security best practices." Levi asks the LinkedIn community and I also ask our guests, "What do you consider a 'Bad Best Practice?'" How to become a CISO Aaron Weinberg, Kirlin Group, asks, "What would a CIO need to do to switch career tracks to being a CISO?" I'll add why would you want to do that? What's Worse?! We've got two rounds of questions and conflict on at least one of them. I tell ya, CISOs get no respect Brian Krebs of Krebs Security asked, "Why aren't CISOs often not listed on the executive page of a company website?" Krebs looked at the top 100 global companies and only found 5 that had a CISO listed. Of the NASDAQ 50, there were only three listed with a security title. But plenty had chief of human resources or chief marketing officers listed. One argument for the lack of front page visibility for CISOs is that companies value revenue centers over cost centers. Another argument is the reporting structure. That CISOs often report to CIOs. Is that why it's happening, or is it something else? Close your eyes. Breathe in. It's time for a little security philosophy. A question on Quora asks you to participate in this little thought exercise, "If you knew all computers would be erased tomorrow by a worldwide virus, what steps would you take to protect yourself?" It's a little more involved than just unpluging your computer from the Internet. Why is this a bad pitch? I read a cringeworthy bad pitch and our CISOs respond. Listen to the end as I reveal something surprising about this very bad pitch. And now this… I burn through a stack of questions from the audience as we go into a cybersecurity speed round.

Full episode with images and links available at CISO Series (https://cisoseries.com/do-these-jeans-make-my-vulnerabilities-look-too-big/) We're starting to get a little self-conscious that our vulnerabilities are starting to show. People we don't even know are telling us we have them on the latest episode of CISO/Security Vendor Relationship Podcast. This episode is hosted by me, David Spark (@dspark), producer of CISO Series and founder of Spark Media Solutions and Mike Johnson. Our guest this week is Fredrick Lee (AKA "Flee") (@fredrickl), CSO of Gusto. Effective vulnerability prioritization helps you answer three questions: Where should we prioritize based on risk? Which vulnerabilities are likeliest to be exploited? What should we fix first? Tenable gives you the accurate and actionable data you need to answer these questions and better secure your business. Learn more: tenable.com/predictive-prioritization. What's a CISO to do? Chris Romeo, CEO of Security Journey, wrote a post where he asked, "What if I had to develop an application security program with a budget of zero dollars?" What he presented was a means to lean on the OWASP open source community and tools to build an application security program. You're a CISO, what's your take on this? I was chatting with a pentester, Benjamin McEwan, from Scotland, who reaches out to CISOs trying to responsibly disclose, not expose, a credible security vulnerability. It's his effort to get recognized. He's frustrated though in his ability to find permanent work because those hiring only see him as an independent researcher. Is his exercise the right approach? What can a talented security person in his position do to make himself more attractive to CISOs? What's Worse?! We've got a couple of scenarios that shocked our guest at the sheer InfoSec horror. Breathe In, It's Time for a Little Security Philosophy On Quora, a question right out of the Matthew Broderick movie WarGames asks, "If a student hacked into university computers and changed his grade in cyber security to an A, does he actually deserve the A?" Except for one person, everyone said, "No," but for different reasons. Mike, are you saying no, and if so, what reason? What do you think of this pitch? We've got two pitches from vendors this week. One came directly to me. Cloud Security Tip, by Steve Prentice - Sponsored by OpenVPN. The idea behind an Advanced Persistent Threat is both intriguing and a little distracting. It sounds like the title of a Tom Clancy novel – maybe a sequel to Clear and Present Danger. Designed to penetrate a network, operate while hidden for a long time, all the while receiving commands from an outside agent, an APT is more sophisticated than everyday malware and tends to be deployed against large targets.

All links and images for this episode can be found on CISO Series (https://cisoseries.com/great-demo-lets-schedule-a-time-to-ignore-your-follow-up/) We're playing hard to get on the latest episode of CISO/Security Vendor Relationship Podcast. This episode is hosted by me, David Spark (@dspark), producer of CISO Series and founder of Spark Media Solutions and Mike Johnson. Our guest this week is Al Ghous, head of cloud security at GE Digital. Thanks to this week's podcast sponsor Carbon Black Carbon Black (NASDAQ: CBLK) is a leader in endpoint security dedicated to keeping the world safe from cyberattacks. The company's big data and analytics platform, the CB Predictive Security Cloud (PSC), consolidates endpoint security and IT operations into an extensible cloud platform that prevents advanced threats, provides actionable insight and enables businesses of all sizes to simplify operations. On this week's episode Why is everybody talking about this now? On LinkedIn, Marcus Capone, Partner at Onyx, a physical and cybersecurity firm said, "I laugh when clients balk at prices. They expect champagne but want to pay for Coors Light…" This caused a flurry of discussion of price/value in security. There was an attitude across the board that we're the absolute best and we should be paid that. But as Allan Alford said on Defense in Depth, there's a market for a slightly worse, but way cheaper version of Splunk. Do CISOs want beer-level security solutions? It's time to measure the risk How can startups and large companies get along better? Enterprises are jealous of startup's agility, and startups are eager to get at an enterprises' assets. But startups can be a security nightmare and it's a non-starter if they can't pass the third-party risk management process. With all this frustration, is there any middle ground? What's Worse?! We have a common real-world scenario in this week's game. You're a CISO, what's your take on this? We have talked in the past about how the term "AI" can mean a lot of things. It can be a simple script or it can be an algorithm that actually learns by itself. Both will do something for you automatically, but the expectations are vastly different. When security vendors tout AI, what would CISOs like to hear so your expectations can be set appropriately? Understanding security sales The frustration of the vendor follow up process after a demo. An anonymous listener asks, "We are usually told some sort of next step or asked to follow up in a few weeks." The challenge is they're often left chasing the potential client getting no response. This can go on for months. "Is there a way to make this more productive for all involved?" Should the prospect be blamed? What can be done to improve the process? Application Programming Interfaces (API's) are wonderful for customizing and enhancing the cloud experience, but as a common front door, they pose a significant security risk. Regardless how secure a cloud service provider is, their primary role as an interface means APIs will always pose a weakness that can be exploited by hackers.

Find all images and links for this episode on CISO Series (https://cisoseries.com/we-unleash-our-military-grade-infosec-bs-detector/) We're trying to clean up vendor pitches of unnecessary and outrageous claims so they can sail through to a CISO's inbox. It's our service to cybersecurity community on this week's episode of CISO/Security Vendor Relationship Podcast. This show was recorded live in front of an audience of CISOs and security vendors at the San Francisco CISO Executive Summit, hosted by Evanta. This episode is hosted by me, David Spark (@dspark), producer of CISO Series and founder of Spark Media Solutions and Mike Johnson. Our guest this week is Aaron Peck, CISO, Shutterfly. Thanks to our podcast sponsors ExtraHop and Tenable Unlike security solutions that focus on signature- and rule-based detection, ExtraHop Reveal(x) helps you rise above the noise of alerts with complete east-west visibility and machine learning for real-time detection of known and unknown threats, plus guided investigations for rapid response. Find and address real threats faster with ExtraHop. Effective vulnerability prioritization helps you answer three questions: Where should we prioritize based on risk? Which vulnerabilities are likeliest to be exploited? What should we fix first? Tenable gives you the accurate and actionable data you need to answer these questions and better secure your business. Learn more: tenable.com/predictive-prioritization. On this week's episode Why is everybody talking about this now? Last week I was about to install a popular and approved app in the Google Play store that asked if the app could read, copy, download, and DELETE my contacts. Also last week during Google I/O, Sundar Pichai, Google's chief executive touted their focus on privacy. This is not the first time we've heard this from Google or Facebook who is going to be facing the largest privacy violation in FTC history. Getting access to our behaviors is how Facebook and Google make their money. What would we like to see, not hear, from either Google or Facebook that convinces us that yes, they are doing something significant and proactive about privacy. Maybe they've already done it. Why is this a bad pitch? A Twitter thread asked, "What do vendors say that immediately undermines their credibility?" There were a lot listed, but the ones I saw repeated multiple times were military grade, next-gen, bank-level encryption, full visibility, 100% effective, and single pane of glass. We have brought up many of these on our show. And while we understand companies are trying to find a short pithy way to describe their technology, using terms like these can turn a great pitch into an effort to dig out of a hole. What's Worse?! We squeeze in two rounds of this game and our guest tries to dodge the question, but I don't let him. You're a CISO, what's your take on this? Brian Fricke, CISO at BBVA Compass is eager to hear how to successfully reconcile the cloud-driven CapEx to OpEx budget shift. CFOs don't get any depreciation benefit from OpEx, and Brian believes they'd prefer to see CapEx even if it's double the cost. He's struggling. Our CISOs offer up some advice. How to become a CISO Jason Clark, CISO of Netskope, wrote an article on Forbes about security mentorship. Mentors are needed to create more security leaders, CISOs, increase interest in security, and teach the ability to talk to the business. All of it centered around one theme of motivating others. What are ways to teach motivation across all these areas?

See all links and images for this episode on CISO Series (https://cisoseries.com/whats-worse-culture-of-no-or-no-culture/) We want to put an end to InfoSec negativity, but not at the sacrifice of the soul of the company. We're weighing our options on this week's episode of CISO/Security Vendor Relationship Podcast. This show, like all the previous ones is hosted by me, David Spark (@dspark), founder of Spark Media Solutions and Mike Johnson. Our guest this week is Sean Catlett, CISO of Reddit. Thanks to this week's sponsor, Perimeter 81 Perimeter 81 is a Zero Trust Network as a Service designed to simplify secure network, cloud and application access for the modern and mobile workforce. We allow cybersecurity professionals to easily build, manage and secure their organization's networks in one unified, multi-tenant, cloud-native platform. Learn more at www.perimeter81.com. On this week's episode Why is everybody talking about this now? Helen Patton, CISO at Ohio State University, asked the security community, "What cultural/behavioral influences on Security would you like to see changed?" First 90 Days of a CISO Matt McManus who works in InfoSec at WeWord asks, "What's the ideal information security team make-up and structure?" Sean, you came into Reddit recently as a new CISO. How did you go about determining what you needed for a team? What's Worse?! What needs to be protected? The endpoints or the network? You're a CISO, what's your take on this? Last year I was chatting with a CEO, and he mentioned one common frustration with a scenario that keeps repeating itself. He will have a truly fantastic meeting with a potential buyer. Absolutely everything goes right, but the moment he asks to engage in a PoC, Proof of Concept, the conversation does an about face and everything falls apart. And vendors have unrealistic expectations of the time it will take a potential buyer to conduct a PoC. Ask a CISO With the recent release of the Verizon Data Breach Investigation Report, or DBIR, we brought up a question from Kip Boyle, author of Fire Doesn't Innovate. He asks, "What role do vendors and the media play in determining and prioritizing your cyber risks?" Whether your data is in transit or at rest, it's vital to remember that neither state is secure. Data must be protected in both states, and encryption plays a major role in this. In addition to encryption standards for in-transit data such as TLS for email, HTTPS and SSL for websites and the use of a VPN when connecting from public Wi-Fi hotspots (even those that say they are secure), there is symmetric and asymmetric encryption, part of the Advanced Encryption Standard. Symmetric encryption happens when the sender and receiver of a message use a single shared key to encrypt and decrypt the message, which is something most internet traffic uses. Asymmetric encryption uses more CPU power and is harder to encrypt, and is used for secure online exchanges via the Secure Sockets Layer. But encryption isn't the end of the story. There must be network security controls to help protect data in transit as well as securing the transmission networks themselves. Proactivity is key here, which means identifying at-risk data, establishing user prompting regulations and automatic encryption for things like files attached to an email message, and taking stock of, and categorizing all types of data to ensure the right level of security is applied to each. On a human level, Role-Based Access Control (RBAC) ensures different levels of security and permissions, multi factor authentication helps make data a more difficult target, and of course, each company should take ownership of this challenge and not rely on their cloud supplier to do it for them.

Check out all links and images for this episode on CISO Series (https://cisoseries.com/our-what-not-to-do-security-selling-secret/) We're not always clear on what vendors should do when selling security products, but when we get a really bad email pitch, we're very clear on what they should not do. We're bedazzled with bad pitch disbelief on this episode of CISO/Security Vendor Relationship Podcast. Thanks to this week's sponsor, Women in Security and Privacy (WISP) Women in Security and Privacy works to advance women in security and privacy. We accomplish this through practical and technical workshops, TANDEM mentorship programs, leadership training, job board postings, Equal Respect speakers bureau, and conference and training scholarships. On this week's episode Why is everybody talking about this now? Facebook is expected to pay somewhere between $3 to $5 billion in FTC fines for violating the 2011 consent decree. They violated user's privacy without giving clear notice or getting clear consent. But, all this financial and reputational damage doesn't seem to do a darn thing to dissuade individuals or investors from Facebook. The site has 2.38 billion active users. It's growing 8% year over year. And after their earnings announcement which mentioned the multi-billion dollar fine, their stock jumped 7%. This doesn't appear to get people to care about security and privacy, So what will? Hey, you're a CISO, what's your take on this?' The NSA has announced that no zero day attacks were used in any high profile breach in the last 24 months. Most of the attacks were simple intrusion where they went after users through techniques like phishing or water holing. We talk endlessly on this show about good cyber hygiene, but we have an event coming up, Black Hat, that thrives on showing security professionals the latest attack techniques, which I know are not zero days. But how can security professionals NOT gravitate towards the newest and coolest? What's Worse?! Who needs to control the problem? Security or the business unit? How to become a CISO Gary Hayslip, CISO of Webroot, and a former guest on Defense in Depth. He wrote an article to his younger self of what he wish he had known when he started in cybersecurity and then becoming a CISO. I'll ask the two of you to do the same exercise. What is something that you now know that there's no way you would have known starting out but would have made your life a lot easier as you took the climb to become a CISO. Why is this a bad pitch? We've got a one-two punch on a bad pitch email that uses self-deprecating humor plus an assumption of business relationship. Ouch. The importance of developing consistent data protection policies across multiple cloud services Many IT departments manage multiple clouds to ensure redundancy and avoid vendor lock-in. But diversifying brings along a new set of risks that demand a consistent and constantly reviewed data governance solution. In general, cloud vendors do not take responsibility for the security of your data. So, your policy must take full responsibility for endpoints, networks and cloud environments. Just a few of the must-haves on this list include limiting user's permissions to only what they absolutely need, strong security practices including multi-factor authentication and password management, enforcing a uniform set of data loss prevention policies, and building a dynamic inventory of applications by the types of data stored, compliance requirements, and potential threats. Policies should be assigned to groups or roles rather than individual people. In-house IT people are already busy. Their attention and energies might be best served by working with senior management to establish and maintain Multicloud and data loss prevention policies, while leaving the heavy lifting and day-to-day proactive maintenance to a completely reputable as-a-service cloud security vendor.

Find all the links and images on CISO Series (https://cisoseries.com/were-gonna-run-these-pen-test-exercises-until-you-turn-purple/) We learn to iterate our security stamina faster by bringing the attackers and defenders in the room together. We're seeing purple on this episode of CISO/Security Vendor Relationship Podcast. This show, like all the previous ones is hosted by me, David Spark (@dspark), founder of Spark Media Solutions and Mike Johnson. Our guest this week is Matt Southworth (@bronx), CISO of Priceline, who was brought to us by our sponsor, Praetorian. Thanks to this week's sponsor, Praetorian As a professional services company, Praetorian helps enterprise customers solve complex cybersecurity problems. We are the security experts. Why is everybody talking about this now? Senator Elizabeth Warren's proposed bill, the Corporate Executive Accountability Act, would pave the way for criminal charges of executive wrongdoing that leads to some public harm, like a public data breach. Note, there needs to be proof of wrongdoing. This isn't designed to blame victims. Regardless, the cybercommunity lit up on this topic. Warren said that too many executives were walking away free with no penalty while the community were left to suffer. Is this the bill that's needed to put a check on breaches? Hey, you're a CISO, what's your take on this?' Priceline has been conducting purple team exercises with our sponsor Praetorian. We discuss the value in purple team efforts over all the other alternatives, like pen testing, red team/blue team exercises, and threat hunting reports. Plus, we discuss the cultural benefits of purple team exercises. What's Worse?! We get a consensus on a question about asset and risk management. How to become a CISO Question from the director of information security at a Fortune 100 company wants to know how to make the leap from his position to CISO. Pay attention, it's security awareness training time Dan Lohrmann, CSO of Security Mentor and an upcoming guest on our live podcast we're going to be recording on June 6th in Grand Rapids, Michigan had a very interesting article on Peerlyst about avoiding the punishment angle of security training. He said his number one struggle in education is explaining how important security is at an individual level and that individuals understand the impact of their actions. At Priceline, Matt Southworth created a Security Champs program to extend the reach of his security team by training interested non-security coworkers about security. We discuss what this has done to improve culture, security, and help people understand the impact of their actions. Two-factor authentication, also called 2FA, is vital, and should be considered the default in online security, not a fancy option. In short, 2FA means that two separate identifiers are required to gain access to an account. These identifiers should come from: 1.) something only you know, like a complex password, and 2.) something physically separate that belongs to you like a phone that can receive SMS messages, a physical token, a time or location limited message, or something biometric, like a retinal scan or fingerprint. Currently the SMS message is the most popular "second factor," but security analysts say this is still the weakest option. A better option is to use an approved app, or to partner with a cybersecurity company who can build one for you.

This is a special episode of Defense in Depth being shared on this feed. Find the full post with links and images on the CISO Series site here (https://cisoseries.com/defense-in-depth-vulnerability-management/) So many breaches happen through ports of known vulnerabilities. What is the organizational vulnerability in vulnerability management? Check out this post and discussion and this one for the basis of our conversation on this week's episode co-hosted by me, David Spark (@dspark), the creator of CISO Series and Allan Alford (@AllanAlfordinTX), CISO at Mitel. Our guest is Justin Berman (@justinmberman), CISO for Zenefits. Vulcan's vulnerability response automation platform allows enterprises to automate their TVM programs. Vulcan integrates to existing IT DevOps and security tools to fuse enterprise data with propriety intelligence which allows to accurately and subjectively priorities and remediate vulnerabilities - either using a patch workaround or compensating control. On this episode of Defense in Depth, you'll learn: As the CIS 20 concurs, vulnerability management is the first security measure you should take right after asset inventory. Vulnerability management needs to be everyone's issue and managed by all departments. Lots of discussion around vulnerability management being driven by culture which is a very hard concept to define. To get a "vulnerability management culture" look to a combination of awareness and risk management. Vulnerabilities don't get patched and managed without someone taking on ownership. Without that, people are just talking and not doing. Increased visibility across the life cycle of a vulnerability will allow all departments to see the associated risk. Who are the risk owners? Once you can answer that questions you'll be able to assign accountability and responsibility.