Good Morning Hospitality

In this episode of Good Morning Hospitality with Sarah Dandashy & Steve Turk, we dive into the latest 2024 hotel food and beverage trends, focusing on sustainability, plant-based options, and tech-enhanced dining experiences. We discuss the impact of employee roles in value creation, highlighting the differences between value-enhancing and value-destroying employees and the importance of good management.The episode also touches on the increasing trend of hotels charging fees for early check-in and late check-out. Additionally, we cover the recent incident involving an Alaska Airlines flight, where a fuselage blowout led to an emergency landing.The episode wraps up with a real-time recap of notable hospitality experiences and a quote underscoring the significance of excellent service in the industry.If you're an operator in the vacation/short-term rental sector, register for our Operators Roundtable: Properly Operating at Scale in 2024 to learn from the best in the industry! Register here!Hospitality Hotline & GMC Report!Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitalityAnd don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!—Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

2024 is not starting as easy as some may have hoped! On today's show, we're going to cover some news about the DACK acquisition by Operto, with more to happen this year as we've predicted, and we will also discuss the recent closures of Frontdesk & Here that we saw last week.Prepare yourself for this one, as it's expected to be a roller coaster 🎢This episode is brought to you by our friends and sponsors at sojo and TravelNet Solutions! Claim your free amenity kit and get 30 days free with sojo by using this link in our show notes!If you're an operator in the vacation/short-term rental sector, register for our Operators Roundtable: Properly Operating at Scale in 2024 to learn from the best in the industry! Register here!Hospitality Hotline & GMC Report!Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitalityAnd don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!—Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

Steve Davis, CEO of Operto, discusses the company's third acquisition with the acquisition of DACK. He explains how DACK, which offers a native app for guest communication in the short-term rental industry, will be integrated into Operto's operations. Steve clarifies that DACK's sophistication aligns with Operto's roadmap, accelerating its growth strategy. Furthermore, the company's previous acquisitions, VR Scheduler and StayMyWay, targeted operations/housekeeping and the hotel industry, respectively. Steve also speaks to the ongoing consolidation in the industry and his belief that while Operto can’t be a one-stop-shop, it can serve as a major provider supplemented by specialty vendors.01:21 Introduction and Reunion01:46 Breaking News: Third Acquisition01:54 Details about the Acquisition: DACK02:46 The Future of DACK as Part of Aperto05:07 The Strategy Behind Acquisitions05:43 The Pace and Challenges of Rapid Growth06:53 The Vision for the Future of the Company08:31 The Bigger Picture and Messaging Around Acquisitions09:06 The Philosophy Behind Consolidation10:57 Closing Remarks and CongratulationsThis episode is brought to you by our friends and sponsors at sojo and TravelNet Solutions!Hospitality Hotline & GMC Report!Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitalityAnd don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!—Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

In our latest episode, "Loyalty Race and the Impact of AI in Hotels," Sarah Dandashy & Steve Turk dive into the hospitality industry's trends, focusing on the growing rivalry in hotel loyalty programs and the transformative role of AI. They highlight Hilton's rapid growth in loyalty memberships, challenging Marriott's lead. The discussion then shifts to how AI revolutionizes hotel operations and enhances guest experiences by complementing human service.They also touch on global travel trends for 2024, particularly the rising interest in Asian cities and unique European destinations. Grab your cup and tune in to the first Hotel Crew episode of 2024!Hospitality Hotline & GMC Report!Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitalityAnd don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!—Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

Kicking off 2024 for GMH are Michael Goldin and Jamie Lane!They're diving into some recent news on how Airbnb rental programs with first-year earnings and how short-term rentals impact specific college towns like Athens, GA.This is an episode you won't want to miss to start 2024!This episode is brought to you by our friends and sponsors at sojo and TravelNet Solutions! Claim your free amenity kit and get 30 days free with sojo by using this link in our show notes!Hospitality Hotline & GMC Report!Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitalityAnd don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!—Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

Join us on December 20th for an episode of Good Morning Hospitality with Sarah Dandashy & Steve Turk LIVE and in person in Miami, focusing on "Hotel Brand Bloat and the New Normal of Travel." We'll discuss Choice Hotels' $7.8 billion offer to acquire Wyndham Hotels & Resorts and the proliferation of over 1,000 hotel brands worldwide, along with how these brands impact online travel bookings and the conversion of unbranded hotels.Additionally, we'll explore the upcoming 2024 Total Solar Eclipse, expected to draw millions of travelers, and gain insights into the current state of the travel industry. Tune in every Wednesday for more hospitality insights, and subscribe for updates. Don't miss this episode!Hospitality Hotline & GMC Report!Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitalityAnd don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!—Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

This week, we get into the holiday spirit and cover many topics with our monthly co-host, Jamie Lane, Chief Economist at AirDNA. Last week, we covered our predictions from the early part of 2023, and now, it's time to reflect on the last 12 months and look ahead to see what we can expect for 2024. We will also cover some of the recent funding and acquisition news that's happened this month, so don't miss out and signup for our Good Morning Capital Report on our website so you're always in the loop!This episode is brought to you by our friends and sponsors at sojo and TravelNet Solutions! Claim your free amenity kit and get 30 days free with sojo by using this link in our show notes!Hospitality Hotline & GMC Report!Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitalityAnd don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!—Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we explore the hospitality industry's latest trends and stories. Highlights include the grand opening of the Fontainebleau hotel, an $800K diamond ring found at the Ritz in Paris, and the latest online reputation rankings of hotel brands. We also preview Accor's 2024 hotel openings and discuss the emerging trend of 'surprise travel'. Insights into winter travel disruptions at U.S. airports and personal hospitality experiences are shared.Hospitality Hotline & GMC Report!Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitalityAnd don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!—Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

Join hosts Michael, Wil, and Brandy as they revisit their bold predictions for the hospitality industry in 2023.In this special episode, they explore which forecasts hit the mark and which veered off course. From the rise of boutique hotels to Vacasa's market strategy and the ever-growing EU travel demand, dive into a year of surprises and innovation in hospitality.This episode is brought to you by our friends and sponsors at sojo and TravelNet Solutions!Tune in to see how well our hosts predicted the future!Hospitality Hotline & GMC Report!Hospitality Hotline is open to everyone by using this link!📲https://www.speakpipe.com/GoodMorningHospitalityAnd don't forget to subscribe to our new monthly newsletter & Good Morning Capital Dashboard! Sign up here!—Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday, wherever you get your podcasts!This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST, so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, we delve into various pertinent topics relating to the travel industry. We kick off with the bipartisan No Hidden Fees Act of 2023, which aims to ensure transparency in travel industry pricing. We also discuss a report by the World Travel & Tourism Council, which shows a significant decrease in the sector's water usage. The proposed Alaska-Hawaiian Airlines merger is scrutinized, exploring both pros and cons. We also cover new initiatives by the National Park Service to provide free park entry on specific days in 2024. With tipping on the rise, we question if this trend is becoming burdensome and its possible implications. We wrap up with a recap segment reflecting on personal experiences and a pertinent hospitality quote by Winston Churchill.The GMC Report is LIVE!Make sure you sign up for our Good Morning Capital Newsletter & Members Dashboard right here!Hospitality HotlineHospitality Hotline is open to everyone by using this link! 📲https://www.speakpipe.com/GoodMorningHospitality—Good Morning Hospitality is part of the Hospitality.FM podcast network and a Hospitality.FM Original. If you like this podcast, then you'll also love, Behind The Stays with Zach Busekrus, which comes out every Tuesday & Friday wherever you get your podcasts!This show is structured to cover industry news within all of travel/hospitality and is recorded live every Monday morning at 7 am PST/10 am EST so make sure you tune in during our live show on our social media channels or YouTube and join the conversation, live!Thank you to all of the Hospitality.FM Partners that help make this show possible, and if you have any press you want covered during the show, fill out this form! Learn more about your ad choices. Visit megaphone.fm/adchoices