Scouting for Growth

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Xavier Gomez, a Fintech Thought Leader and specialist in Investment Banking and Wealth Management with solid expertise in Fintech, Digital Assets, and Private Equity. Xavier writes and speaks about the emerging trends within our digital economy, with a sharp lens on what is disrupting finance, namely financial inclusion and regtech.  Xavier is also the co-chief editor of Invyo Insights, a Global Fintech Intelligence platform powered by Invyo. Xavier and his team partner with the best experts and entrepreneurs in the region to cover the latest trends in all topics related to Digital Banking, Payments, InsurTech, Blockchain, Artificial Intelligence, Financial Inclusion, and Financial Literacy. Over the course of their discussion, the pair dive into the Digital Economy, FinTech, and WealthTech trends that affect the world of finance today and in the future. KEY TAKEAWAYS I started my career as an investment banker in equity capital, moving between top management positions and trading algorithmic and self-derivatives. I then moved into wealth management, so I have a good knowledge of the banking and finance sector, particularly in terms of digitalization. Invyo is a data-driven startup that uses machine learning to help private equity firms and VC to take investment opportunities to compare the data of the different kinds of investment they can do and also to detect what is wrong in terms of competition. We provide a solution for everyone from VCs, principles and partners to be driven and empowered by the data so they don’t waste time collecting the data themselves as they have all the elements possible. We have had so many opportunities in the last five years with the explosion of startups, business models, etc. It’s a lot of work for investment actors – especially as they’re all a little bit old-fashioned – they invest in technology. Still, they don’t apply the technology to enable it to be augmented by the data as investor and private equity actors. Being an influencer or the term influencing doesn’t matter. Why? I started by following others, who were all very kind to me and gave me advice, and pushed me to publish more, and I just want to share my insight and knowledge to educate people in the ways of financial literacy. By chance, a lot of people like what I publish. AI will be an up trend for the next ten years. With this kind of upwards trend, it is clearly a big top trend for the coming years. AI will also augment nearly every job in every business across industries. It will be used to manage and automate the complex inventory management processes that happen behind the scenes. It’s impressive in terms of customer experience because AI/machine learning can improve their experiences, and more or less, with FinTech solutions, you can have a priceless experience. BEST MOMENTS ‘We use a machine learning element to adapt solutions to the investment cases. Each is a little bit different. The philosophy of one partner will be different from that of another one. This is the beauty of machine learning with data.’‘I spent many years in London, and I know the French accent is very successful with women 😊 !!’‘Artificial intelligence will become real in organizations and enable any business to leverage its power to create more intelligent products and services. We saw this recently with the birth of OpenAI. This is the start. I didn’t expect it to come so far so early.’‘The metaverse is a concrete application in the GameFi (gaming finance) industry, where we see a lot of big developments. It's a $300 billion market with a lot of exchanges of payments. I don’t care for the term “metaverse,” but it’s become a shorthand for a more immersive internet. It’s expected to add $5 trillion to the global economy by 2030, and we will see by the end of 2023 an indication of what kind of direction the metaverse will go for the next decade.’ ABOUT THE GUEST Xavier Gomez is a Fintech Thought Leader and specialist in Investment Banking and Wealth Management with solid expertise in Fintech, Digital Assets, and Private Equity. Xavier writes and speaks about the emerging trends within our digital economy, with a sharp lens on what is disrupting finance, namely financial inclusion and regtech.  Xavier is also the co-chief editor of Invyo Insights, a Global Fintech Intelligence platform powered by Invyo. Xavier and his team partners with the best experts and entrepreneurs in the region to cover the latest trends in all topics related to Digital Banking, Payments, InsurTech, Blockchain, Artificial Intelligence, Financial Inclusion, and Financial Literacy.  About Invyo INVYO is a leading technology solution provider specializing in data processing and analysis. Venture Capital looking for a new data-driven approach? Discover INVYO's newest solution designed for VC investment: https://marketing.invyo.io/en/vcdataasaservice See more www.invyo.io  ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.com

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Meeri Savolainen, CEO and co-founder of Inzmo, a fast-growing European financial services provider, making renting a home affordable for everyone.  Inzmo is considered to be the fourth runner in creating a new standard for how people rent their homes. With more than 70,000 customers and over 400% growth in 2022, Inzmo has acquired recognition and investments from several insurers in Europe As an entrepreneur by trade, Meeri is passionate about breaking new ground to lead social change. She shares that the core innovation lies in understanding customer needs, struggles, and their values. "At Inzmo, we design our services around this purpose - this is what makes us authentic. We put the customer first.”  During their discussion, they cover what makes Inzmo a leader in its category across European’s rental and cash deposit market, Meeri’s interest in communication, relationships psychology, and strategic intervention, Inzmo’s innovation journey across Europe… Opportunities and challenges, and Team Inzmo: What is next to scale? KEY TAKEAWAYS I was a corporate and tax lawyer for quite a few years at Ernst & Young, and I started thinking that I wanted to grow more, take more risks and become an entrepreneur. When I began Inzmo with my co-founder, we wanted to create a digital disruption in the insurance industry because it was lagging behind on the technology side. As things proceeded and developed, we wanted to create a strong brand in the insurance sector. We wanted to mediate our own products. We didn’t just want to be an IT company or an enabler for insurance companies. Since 2016 we’ve become more consumer-faced. We’re creating innovation in the insurance industry by automating processes in underwriting and, first and foremost, the whole customer experience. We believe success in the future for insurance companies and InsurTechs relies on customer success and experiences. We understand that the majority of our customers are also vendors, and 80% of those customers are living paycheque to paycheque. This means that they have a financial burden daily, and 40% of their income goes to pay for rent, utilities, etc. These are the people we want to help with our different financial and digital solutions. Insurance is a very male-dominated industry, though it is getting better. I’m proud to say that at Inzmo, 50% of the employees are women, and 60% of the c-level/ management staff are female. Being a woman gives us much more opportunities to stand out. It’s also good for PR – especially for a small company like Inzmo, which doesn’t have a limitless budget – to get visibility. It does, of course, have its downsides as well. Women struggle more to get VC funding because they need to prove their success more than men. After all, there’s still a strong bias, even though the data proves otherwise. BEST MOMENTS ‘We’re always trying to find our niche. We don’t want to be another traditional insurance company or fight with the bigger companies.’‘Renting rather than home ownership is a growing trend globally because people want a flexible lifestyle. We want to be an enabler in this new lifestyle.’‘Inzmo means “insurance” and “mobile,” insurance that is always accessible – it’s instant, it’s always there, and very easy to follow.’‘We’ve been focussed on the German market so that we could prove we’d done well in one very significant market, but in the next 12-24 months we’re ready to expand to other European rental markets, the most interesting to us are Spain, Italy, Portugal, and France.’ ABOUT THE GUEST Meeri, also called Mrs InsurTech, is strongly driven by innovation, meaning the development of new products, services, and processes within a forward-thinking world.  She specialized in developing innovative, creative and visionary products and services for the insurance sector. A serial entrepreneur with a passion for breaking new ground to lead social change, with management experience and the ability to lead and build high-performing teams. She is interested in communication and relationships psychology - currently focussing also on developing her knowledge in Strategic Intervention (also known as SI). SI is dedicated to extracting the most practical and effective forms of strategic action and communication from various disciplines: Ericksonian therapy, Human Needs Psychology, organizational psychology, neurolinguistics, psychology of influence, strategic studies, traditions of diplomacy and negotiation, and others. A practical method for acting strategically to get things done is also that human needs are fulfilled and elevated. LinkedIn: https://www.linkedin.com/in/meeri-savolainen-b5a85b25/  About Inzmo Inzmo is a fast-growing financial services provider in Europe, making renting a home affordable for everyone. The team’s aim is to become #1 provider of zero-deposit solutions for EU renters. We believe the core innovation lies in understanding customer needs, struggles, and their values. Inzmo designs services around this purpose - this is what makes the team truly authentic. Inzmo puts the customer first. Always. The team thinks big, takes risks, innovates constantly, hires the best, and strives to earn customers' trust. Inzmo is the fourth runner in creating a new standard for how people rent their homes. With over 70,000 customers and over 400% growth in 2022, Inzmo has acquired recognition and investments from several insurers in Europe. In 2017, the company was recognized as the best fin-tech company in the StartUp Europe Awards by the European Commission, and in 2019 awarded as the Insurance Shaper of the Year. Inzmo's customers are renters, primarily for mid-term and long-term rental homes. Today, finding a home online might be easy, but the road to moving in is time-consuming as the 600 billion EUR annual private rental market in the EU is still operating offline. To finalize a rental agreement, one must provide proof of income, a cash deposit (3 months rent), home contents, and liability insurance. This takes 1-2 weeks and thousands of euros for cash deposit. Inzmo is solving all these four pain points with one insurance product that you can get in seconds online for a small monthly premium. As Inzmo focuses on covering each customer when he or she signs up for a rental home, the team sees this as an opportunity to serve the customer for the whole rental cycle with different insurance products and services. More on Inzmo on their site and LinkedIn profile. ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.com

On this episode of the Scouting For Growth podcast, Sabine VdL shares some timely insights from the team at IBM. One of these findings relates to one of IBM’s strategic themes for 2023, as well as IBM’s new partner program.  KEY TAKEAWAYS Autonomous vehicles are expected to account for about 12% of car registrations and global car sales of autonomous vehicles are expected to reach some 101 million units by 2030. Autonomous vehicles or companies that are working on self-driving technologies include perception, mapping, and localisation solutions as well as cybersecurity risk prevention, testing, and fleet management solutions are doing very well. The autonomous vehicle market received over $51 billion across 500+ companies, meaning that, on average, each company received $102 million in funding. Many devices use embedded intelligent systems today besides car functionalities, like Point-of-Sale terminals, smart TVs, smart metres, video surveillance equipment, traffic light controls, digital signs, and aviation controls. This means we need to understand how embedded intelligence systems operate and how they allow new breakthroughs to emerge for established and new market players. For years, IBM Research and Centres of Excellence have invested in developing AI capabilities that are embedded in IBM software offerings. IBM's partnership strategy is combined into one organisation where all the pieces of the IBM Partner Ecosystem within the sales and distribution organisation operate. It is also consolidated under one single leadership and direction. IBM is making the same capabilities available to its IBMers accessible to its ecosystem of partners, providing them a more straightforward path to create AI-powered solutions and accessing engagement materials to ensure that each ecosystem partner can create bullet-proofed propositions aligned with IBM’s high standards. BEST MOMENTS ‘Embedded intelligence 'is a term used for a system or program that can analyse and monitor their own operations and then adapt and optimise consequently in real-time their routines with limited human intervention. They enable companies to get more innovative in the way they deploy and use technology, identify market opportunities, and target new markets.’‘The global embedded intelligence market is projected to reach a market value of $ 86 billion US dollars in 2032, increasing from $ 25.5 billion dollars in 2022 and expanding at a CAGR of 13% between 2022 and 2032.’‘Today, the lack of expertise and skills in Artificial Intelligence remains the biggest barrier to adopting advanced programming techniques by businesses, large and small, while limiting biases and ethical issues.’‘It is indeed crucial for data scientists, developers, sellers, and experts, among other types of users, to gain access to cutting-edge capabilities to learn new business development techniques and technological skills regardless of their level of expertise.’ ABOUT THE IBM PARTNER ECOSYSTEM PROGRAM: IBM has worked over the course of 2022 to enhance its approach and systems to deliver a unique partner experience giving partners access to the same capabilities offered to IBMers. To find out more, use the two links provided below: Embeddable AI IBM PartnerWorld ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdLLinkedIn: Sabine VanderLindenInstagram: sabinevdLofficialFacebook: SabineVdLOfficialTikTok: sabinevdlofficialEmail: podcast@sabinevdl.comWebsite: www.sabinevdl.com

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Elizabeth Lumley, an all-around FinTech expert who is currently the deputy Editor at The Banker, a company from the FT. Elizabeth has received State Street's UK Press Award for Journalist of the Year for Technology and Digital Finance in 2022. For 20+ years, Elizabeth has been a global specialist commentator on regulations, risk, data, and technology in investment, retail, and global transaction banking. She is recognized internationally as one of the leading voices in FinTech and banking technology innovation as well as a well-established global conference speaker, as well as conference organizer. During this discussion, Sabine and Elizabeth dive into the trends affecting FinTech in the upcoming year. KEY TAKEAWAYS I’ve been in this industry for about 28 years – kind of by accident, I wanted to be a journalist, specializing in politics. Still, most of what I’ve done in this space is being a reporter or an editor covering how banks and financial insurance firms use data and technology. Now, I’m deputy editor of The Banker magazine as part of the Financial Times. It’s been an exciting journey through this really varied and immense industry of banking and financial services. I got on Twitter when it was first starting, and my voice became amplified. I’m full of opinions, and I can’t keep them silent, so I write blogs next to doing interviews with people, webcasts, and events, and I started posting on Twitter, and people really responded to that. Social media has been perfect for me and my career. This was also when smaller FinTech companies started emerging, it was a perfect storm. A lot of people are talking about where financial services are going with the metaverse and web 3.0 and how payments and services are going to be embedded in that world in the future. That’s an interesting conversation, but right now, it’s very innovative theatre-y, something to talk about on stage, and nothing is actually happening. What’s actually happening right now is that we’ve had so much growth over the years – not just in startups but in banks as well – there is a focus on efficiency, cost-cutting, saving money, and talent retention. It’s not a sexy thing to talk about, but I guarantee you that it's what every bank is working on right now. Insurance is one of those sectors where the sexiest part of it is that you don’t know it’s there. We’ve had insurance embedded into things for a very long time when you buy a car, for example. You only know it’s there when you need it. I think that having that service there for the customer when they need it is harder to achieve than people realize. I think the idea of owning the customer so you can sell them more stuff is the mindset of a lot of people in the industry, instead of acknowledging the customer so you can serve them better, which I think would actually make them more profitable customers actually in the long run. But that’s not the mindset a lot of people have.  BEST MOMENTS ‘Pick your investors wisely.’‘Journalism has changed a lot in the past 30 years. I wanted to be a magazine editor, and I’m glad I didn’t go into that world because I probably wouldn’t have a job. You’ve got to pay for quality, which is why the FT and The Banker are behind paywalls.’‘Social media puts you in charge of what you’re putting out into the world and the narrative you’re putting out into the world.’‘To me, FinTech is any way of using technology to improve banking and other financial services.’ ABOUT THE GUEST Elizabeth Lumley is an all-around FinTech expert who is currently deputy editor at The Banker, a company from the FT. For 20+ years, she has been a global specialist commentator on services, regulations, risk, data and technology in investment, retail, and global transaction banking  Elizabeth is internationally recognised as one of the leading voices in FinTech and banking technology innovation, and is a well-established global conference speaker, as well as conference organiser. Her expertise includes: technology installations and market data usage at global investment banks, retail banks, institutions and exchanges as well as the emerging FinTech ecosystem of new entrants and startups. LinkedIn: https://www.linkedin.com/in/elizabethlumley/  ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.com

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Steve Abel from EPAM, a dedicated, results-oriented executive with a proven hands-on track record and superior ability to build highly effective teams to deliver success within all levels of an organization. EPAM is one of the best-kept secrets, voted one of the leading and fastest-growing information technology companies in the world. EPAM today leads the charge in the field of global digital and physical transformation and digital platform engineering services. The company has over 61,000 employees across 6 continents and 50 countries. In this episode, Sabine and Steve cover three main topics: Changes in the way innovation is delivered today, repairing broken processes with the right engineering mindset, and the requirements for building the business of tomorrow. KEY TAKEAWAYS The way technology solves problems today is from point solutions to point solutions. This is a flawed way to solve the technology problem and build highly effective business models. Imagine if there were tools that had 95% of what a business needs to operate. You would only buy things that are available as part of the packages. As an insurer, you would be able to gain benefits as you would need fewer specialists to determine whether to buy, build, or partner. Pull widgets that could be your integration engine. Could be cheaper than what is available, and you could rebuild in a bespoke way that is unique. I was in a stable job at KPMG. When the pandemic hit, I worked on a project with no real choice but to deliver tech assets quickly. Then I decided to do some investigating and discovered EPAM. They loved my idea and then thought about new technology in new ways to solve the client’s problem with purpose in a different way. EPAM is multi-sectors, and I sit within the insurance business unit. How do startups grow? One option is to use cloud-based assets that ease the creation of reusable assets. This is a profound change in how people think about technology and business; cloud-based tooling, data mash-up, etc. We can unlock the power of these tools and bring them together as a unified landscape. Insurance carriers are struggling with geospatial data (for instance) because of their legacy systems and the way each carrier goes about integrating data into systems. Each carrier wants to know if they are getting unique information from you, but they don’t need the dashboard or data very often. They want to process an algorithm that gives them an answer. BEST MOMENTS ‘A lot of commercialized software is not fit for purpose. Still, businesses operate thousands of spreadsheets. This is not right for the employees and gives poor customer service.’‘I love to wake up and ensure that customers do every day what they do best with others.’‘If you have not thought on how to do so. Hire an expert to think through the problem in a new way for you. You will get to the optimum outcome faster and likely cheaper too.’‘Get the right tools and get the approach right. I can ensure you, you will be impressed them.’ ABOUT THE GUEST Steve Abel is a transformation executive with a dedicated, results-oriented executive, a proven hands-on track record and superior ability to build highly effective teams to deliver success within all levels of an organisation. Specialties: Program Management, Insurance, Operations, Shared Services, Enabling Technologies (Oracle, SAP, Workday, PeopleSoft, HFM, etc.), Business Process Reengineering, Finance Leading Practices (e.g., Procure to Pay, Record to Report), Insurance products and data, actuarial platforms (AXIS, Prophet, MG-Alfa, PolySystems, etc.), digital enablement, machine learning, artificial intelligence, cloud solutions, business, and technical architecture. Steve worked with large companies such as Capco, EY and KPMG. LinkedIn: https://www.linkedin.com/in/stevenabel/ EPAM: Since 1993, EPAM Systems, Inc. (NYSE: EPAM) has leveraged its advanced software engineering heritage to become the foremost global digital transformation services provider – leading the industry in digital and physical product development and digital platform engineering services. Through its innovative strategy; integrated advisory, consulting, and design capabilities; and unique 'Engineering DNA,' EPAM's globally deployed hybrid teams help make the future real for clients and communities around the world by powering better enterprise, education, and health platforms that connect people, optimise experiences, and improve people's lives.  In 2021, EPAM was added to the S&P 500 and included among the list of Forbes Global 2000 companies.   Selected by Newsweek as a 2021 and 2022 Most Loved Workplace, EPAM's global multi-disciplinary teams serve customers in more than 50 countries across six continents. As a recognized leader, EPAM is listed among the top 15 companies in Information Technology Services on the Fortune 1000 and ranked four times as the top IT services company on Fortune's 100 Fastest Growing Companies list. EPAM is also listed among Ad Age's top 25 World's Largest Agency Companies for three consecutive years, and Consulting Magazine named EPAM Continuum a top 20 Fastest Growing Firm. Website: https://www.epam.com/  ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.com

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Yann Barbarroux, CEO and co-founder of OTONOMI, an InsurTech startup dedicated to mitigate supply chain risk. Yann shares insights about himself, his successes, and the recent fundraising round of USD $ 3.4 million he and his team finalized during very uncertain times. KEY TAKEAWAYS Around 2003 – the onset of the internet bubble in the tech industry – I redirected myself toward financial services. I moved to the US and got a job on Wall Street in New York, and I never left. I’ve spent my entire career in the capital market, risk management, and technology at several financial institutions and brokerage firms. From 2013-2020 I joined CitiGroup in downtown Manhattan doing risk management for structured credits and emerging markets, but more interestingly, in 2017, with the ramp-up of the digital asset era that we encountered, I got involved with emerging tech, deep tech, and blockchain within Citi Ventures' innovation arm and I got incubated as a startup within their innovation lab. I’m not the earliest adopter of blockchain, but 5-6 years of experience in this space feels like decades compared to other industries. Transitioning into entrepreneurship, what became very visible is a lot of the operations, pricing models, and pricing procedures and processes within financial services became very obsolete and very heavy-handed in terms of regulation, and there was a need for new, fresh products in the space. I was working on those items while I was in the innovation lab at CitiGroup ventures. While I was working there, I also came across deals in InsurTech and FinTech, which was very exciting for me. That’s where I came across the fascinating space of parametric insurance – the equivalent of financial derivatives or other binary products in financial markets but in the insurance space. What we bring with OTONOMI is a binary event contract for the supply chain space. We fund-raised in 2021 for our pre-seed or the first tranche of our seed round. This raise was pre-product, pre-revenue. This year we expected to struggle tremendously considering the market circumstances: rampant inflation trends, the political climate between Ukraine and Russia, and the East side of the globe. You would expect an early-stage startup would be struggling enormously for funding, but it turned out our fundraising campaign was more productive this year, and we managed to close it out in 3-4 months. £3.4million raised, and we’re very, very grateful for it. The starting point for us in 2021 was the rippling effect of the global supply chain breaking down. But for us, a few months beforehand, there were two events that were very critical and instrumental. The first was the snowstorm in Texas which was a 1 in 100-year event which has a lot of climate and weather components of parametric that ripple down into transportation. That created such traumatic volatility in the market that it became visible that cargo players, freight, and logistics while being at the forefront of trying to operate as fast as possible, were constrained with huge financial liabilities that they couldn’t recoup from any traditional insurance contract. The second event was a few weeks later in the Suez Canal. Everybody saw it and talked about it. Again, the supply chain couldn’t function properly, and insurance and financial contracts were not transparent enough to serve those players in due time. What was interesting for us was not just the parametric aspects but the binary delay of a potential delay/ interruption of supply chains (which we cover) and also the facilitation of operations and payments.  BEST MOMENTS ‘I’m a nerd at heart but a financial engineer by trade.’‘The turning point for us was when we actually visited Austin, Texas, in person. We were in touch with several VC teams virtually, but the mere fact that we actually went to this conference, handshaking, having coffee, and having in-person chemistry actually created much more interest for our raise, and the VCs sent us a terms sheet two weeks after. This was a tremendous difference from the previous two years during the pandemic.’‘The Insurance sector wants to take the leap of faith now with several projects in the space, us included.’‘We believe that if we have the right infrastructure to collect premium, manage collateral and settle compensation payments within this very much ring-fenced and consistent infrastructure for digital payments, then essentially we can be creating very streamlined processes.’ ABOUT THE GUEST Yann Barbarroux is CEO and co-founder of OTONOMI, an InsurTech focused on transforming the transportation and cargo insurance industry. He was born and raised in Marseille (France), went to grad school (graduated with an MS in Computer Engineering) in Paris, found his first job in Wall Street back in 2003, and never left NY.  He wants OTONOMI to become the one-stop-shop operating layer for parametric insurance policies (data-activated insurance smart contracts), with applications in air freight, marine, trucking, weather, and device coverage. First and foremost, alleviating the customer’s pain points of going through the lengthy claim adjudication process: OTONOMI compresses resolution time from 45 days to 45 minutes. OTONOMI aims to be the de facto “detect, active, and pay” infrastructure InsurTech for all data sources that can be used to create parametric products: database server APIs, logistics analytics, and IoT sensors. For that, it works with data partners such as Chainlink, which provides security and integrity to its event triggers. Website: https://www.otonomi.ai/  Email: yann@otonomi.ai  ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.com

On this episode of the Scouting For Growth podcast. Sabine talks to Paul Roetzer. Paul Roetzer is the founder and CEO of Marketing AI Institute. He is the author of Marketing Artificial Intelligence, The Marketing Performance Blueprint, and The Marketing Agency Blueprint, and the creator of the Marketing AI Conference (MAICON). In this episode of Scouting for Growth, Sabine and Paul discuss how Artificial Intelligence will evolve marketing practices. Drawing comparisons to how we use AI in our daily lives through social media and marketing. KEY MOMENTS 0:00 Introduction 3:56 What Does Paul Mean by Traditional Marketing Is All Human? 6: 02 What Are the Obstacles to Artificial Intelligence Adoption 8:32 How Did the Marketing Artificial Intelligence Institute Come About? 11:50 Paul Talks About the Revolutionization of the Market Today. 15:42 What Trends Should One Look Out For In Artificial Intelligence Marketing Technology 18:44 How To Make Artificial Intelligence A Part Of Our Daily Lives. 21:05 What Is The Gap Between The Business School And Learning Artificial Intelligence 23:06 What The Next Generation Need To Have to Lead Them To Success 10. 25:08 What Are The Metrics We Need To Look At In Artificial Intelligence Marketing? 29:12 Advantages and Disadvantages of Artificial Intelligence. 32:24 Five Steps To Implement Artificial Intelligence In The Marketing Environment 34:42 Tips on Tools To Use For Artificial Intelligence 38:42 Words Of Wisdom From Paul   ABOUT THE GUEST Paul Roetzer is the founder and CEO of Marketing AI Institute. He is the author of Marketing Artificial Intelligence (Matt Holt Books, 2022), The Marketing Performance Blueprint (Wiley, 2014), and The Marketing Agency Blueprint (Wiley, 2012); and the creator of the Marketing AI Conference (MAICON). Follow Paul on LinkedIn - https://www.linkedin.com/in/paulroetzer/ Twitter - https://twitter.com/paulroetzer?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor The Marketing Institute - https://www.marketingaiinstitute.com  ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.com

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Annap Derebail, IBM’s Global Insurance Industry CTO within IBM’S Global Business Services Unit. Annap’S FOCUS has always been on delivering impactful business outcomes by re-imagining user experiences. Today Annap provides trusted advice to influence revenue growth for IBM’s clients by considering architectural leadership to transform client’s business through technology innovation. In this conversation they cover the future of insurance and implications on operations, how technology becomes a key enabler of growth today, and how can insurers simplify operations to build resilient business models.   KEY TAKEAWAYS          There’s a lot of market forces that are disrupting traditional insurance models. Firstly, around customer expectations. Customers are increasingly looking towards an Amazon- or Google-like experience when dealing with their insurance. The implications for insurers include creating some sort of personalised offerings, providing high levels of service and responsiveness. There are two key advantages that incumbent insurers have over new entrants to the market. Certainly, the new entrants are creating new business models and ways of attracting and approaching customers. But I think the advantages for incumbents are their huge existing customer base – keeping a customer is six times easier than acquiring a new one. Secondly, by virtue of having been in business for such a long time, they are sitting on tons and tons of data, they have knowledge of customer transactions/interactions. That’s a rich oasis with which they can develop a better understanding of their customers and what they need. Insurers really need to reinvent how they think about risk and what sort of a relationship they want with their customers. Reinventing that risk partnership and helping insurers with new risk experiences that offer personalised advise and demonstrating a new risk partnership between the insurer and the customer. Being able to harvest the data can be done by taking a fresh look at historically operating processes in the enterprise, critical processes such as underwriting claims, but also all of the support processes like billing, customer support, policy maintenance, etc. Just by paying attention to driving intelligence into those processes using data, we’ve been able to example reduce 15% of our customer churn by implementing a churn detection model. At the infrastructure level, what I see is a lot of incumbent insurers still operating legacy IT systems still working on legacy infrastructure. The immediate opportunity there is to migrate those onto a cloud-based platform. This brings inherent benefits like flexibility in terms of scaling up and down in response to demand and to market needs. You can access cloud-based services from anywhere in the world.   BEST MOMENTS ‘The insurance industry needs to adapt and respond to new disruptors and this response has to be driven by data and new technologies and using them to gain a business advantage in the market.’‘Less than 10% of insurers have actually been able to meet what we call ‘the data dividend’, effective use of data in order to achieve competitive advantage because of a lack of knowledge of how to access data, how the data is siloed within the infrastructure of the business.’‘We can help drive a step change in core productivity of incumbent insurers. About 60% of their costs goes into legacy IT systems, modernising by having multiple core systems in place and moving to a SaaS model reduces issues.’‘The typical underwriting or claims process tends to have heavy human involvement and requires a large number of steps in order to make decisions. The scope there is to effectively use the mountain of data that insurers are sitting on to present the right data to the right decision makers at the right time – not just raw data, but insights drawn from the raw data. – to improve the process and categorise incoming cases that can either be automated or needs human intervention.’ ABOUT THE GUEST Annap Derebail has 20+ years of professional experience in systems and integration architecture, design, development and management of complex industry solutions.  In his current role, he works with insurance customers worldwide to create innovative solutions for business problems leveraging microservices and API driven architecture, distributed, multi-tier systems and application integration architecture, AI/ML, blockchain, IoT, cloud computing and services-oriented architecture. In the last five years, he has worked with worldwide financial services clients to provide trusted advice on their digital transformation initiatives, while serving as leader of the global IBM insurance industry architect community.  His work with clients has spanned several application areas: Modernization architectures for insurance and banking, Blockchain applications in insurance, Enterprise architecture for aircraft systems health, Supply chain collaboration in automotive and retail, RFID based track and trace solutions, Product design-to-manufacture integration, and Supply chain optimization.  Over the years, he has been IBM’s technical representative in industry standards bodies, including ACORD, BIAN, PDES Inc, STAR and AIA.  He holds a PhD in Industrial Engineering/Operations Research from Texas A&M University. ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdL LinkedIn: Sabine VanderLinden Instagram: sabinevdLofficial Facebook: SabineVdLOfficial TikTok: sabinevdlofficial Email: podcast@sabinevdl.com Website: www.sabinevdl.com  

On this episode of Scouting For Growth, Sabine VdL talks to Christie Downs. A self-made entrepreneur and problem solver who started handdii with her co-founder Kathryn Wood.After working as an executive in the construction industry, building deep experience and broad industry relationships, Christie saw an opportunity to use technology to improve the way customers connect with contractors when they are making property insurance claims.This is how handdii was born as a three-way digital platform, combining insurance, construction and contractors, where contractors can easily connect, engage and promote their businesses. KEY TAKEAWAYS I am a high-energy business leader who loves solving problems and creating exciting solutions that transform people's lives. After working as an executive in the construction industry, building deep experience and broad industry relationships, I saw an opportunity to use technology to improve the way customers connect with contractors when they are making property insurance claims, making it quicker, faster, and cheaper for insurers, clients, and tradespeople. We’re just at the starting line, there’s so much opportunity ahead. I think the early innovation in our sector has been pretty straightforward. How do we buy faster, make things convenient, streamline processes and save cost? Quite a lot of separate practical solutions. For example, right now, there are many inspection tools and solutions an insurance company would use – virtual inspections, drones, AI, and they might actually use various tools all at once. Our vision is to make small property claims amazing. The industry has a cumbersome process for property claims with multiple people and approvals involved designed for large losses. This process is not designed to fast-track small claims, and moreover, the major suppliers to the insurance industry would prefer not to handle small claims. So, my Co-Founder and I set out to change that! Handdii is a really practical solution to a common problem. Any Claims leader can see the opportunity in their portfolio to improve how small claims are managed. We’re really focused on our niche, and when we partner with an insurer, we make it easy to work with us. Our team has a solid property claims background, reflected in the product and program we have built. This makes it easy for the insurer to work with us because we speak their language and understand their challenges while having the speed and the money to be an innovative partner creating solutions for them. BEST MOMENTS‘My experience also includes being Executive of Carlton Football Club as the General Manager of Business Development introducing unique revenue streams, the creation of Carlton Respects program against family violence and Blue Skies program supporting diversity and inclusion in the inaugural year of AFLW.’‘I think the future of innovation will become more and more integrated into our lives, activities, and systems. Bringing all of these different solutions together, then once that efficiency is achieved, we’ll look to bring innovation to achieve more purposeful outcomes around sustainability, inclusion, and prosperity.’‘COVID has made some things much easier and others more challenging. For example, onboarding contractors, meeting via video rather than in person, has streamlined how quickly we have expanded our contractor network across multiple states this year. Whereas meeting new insurance companies is more challenging, we are certainly happy the in-person conferences are kicking off again now.’‘When working with large enterprises, be patient, be persistent, be astute commercially – if you’re bringing great value, hold your line on your cost.’ ABOUT THE GUESTChristie Downs: I am a high-energy business leader who loves solving problems and creating exciting solutions that transform people's lives and work. After working as an executive in the construction industry, building deep experience and broad industry relationships, I saw an opportunity to use technology to improve the way customers connect with contractors when they are making property insurance claims, making it quicker, faster, and cheaper for insurers, clients, and tradespeople. I made the leap to entrepreneurship in 2018, starting handdii with Kathryn Wood.handdii is a three-way platform where contractors can easily connect, engage and promote their businesses, insurers experience reduced cost, and both and customers find their property insurance repairs are easier and cheaper to organize with better results.My core career experience of ten years was as group sales director and board member of the national construction company, Johns Lyng Group, ASX listed as JLG. I played a lead role in the national expansion and exponential revenue growth of the group, from $12 million in 2004 to $350 million in 2015. During this experience, I saw first-hand the problems people had with getting repairs done, often after stressful situations, and experienced fantastic contractors who ran great businesses.My experience also includes being the Executive of Carlton Football Club as the General Manager of Business Development, introducing unique revenue streams, the creation of the Carlton Respects program against family violence, and the Blue Skies program supporting diversity and inclusion in the inaugural year of AFLW.I am passionate about contributing to society and was Chair of Starball Committee Sydney for 3 years, raising more than USD $1 million for Starlight Children’s Foundation.I love to share my experiences and learnings with #public speaking on the value of diversity and inclusion, starting your own venture, and how the insurtech industry is evolving. About handdii: Having worked as a Director of a Construction company in the Insurance industry for 10 years, I know customer satisfaction in property claims is very low. This is because the traditional fulfillment process is complicated and takes 60 days on average to get a property repaired. Yet, 80% of property claims are small and only require 1 or 2 trades.For this 80% of small claims, handdii dramatically improves the customer experience by pairing the customer with the trade they need to assist in claim determination and complete works immediately. Cutting claim life from 2 months to 1 week.handdii makes workflow easy for trades through pre-agreed rates, opt-in scheduling, automated processing, and payment. Minimizing these friction points empowers the trades to focus on providing quality work and an awesome customer experience.For insurance companies, handdii can provide claim lodgement and allocation, save 25% in claims cost and enable digital transformation for property claims. A significant positive impact on customer satisfaction (NPS) will lead to new customer acquisition and further product opportunities. https://www.handdii.com/  ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdLLinkedIn: Sabine VanderLindenInstagram: sabinevdLofficialFacebook: SabineVdLOfficialTikTok: sabinevdlofficialEmail: podcast@sabinevdl.comWebsite: www.sabinevdl.com

In this episode of Scouting for Growth, Sabine VdL interviews Mark McLaughlin a respected figure in IBM and its insurance division to discuss the future of customer experience within a fast-evolving world. KEY TAKEAWAYS You must improve the way you engage with your customers whether this is through distribution channels (e.g., brokers or affinity partnerships) or directly. Your customers are demanding digital frictionless engagements and experiences. They are seeking transparent and optimum convenience in the way they access insurance products and services. They also want transparency in the way their data is being used. In the end, this is the way you earn customer trust. When data, intelligence, automation, and insights are combined as one, they augment decision-making among stakeholders but also require changes in skills, processes, technology, and cultures. Think about the “reconfiguration” of the internal fabric of the enterprise to deliver the required personalized experiences. InsurTechs are doing well. Over $47 billion have been invested in InsurTechs. Over 30 have become unicorns and more are expected to become unicorns in the years to come. Today, to realize such a vision and upgrade legacy systems and global delivery presence, IBM works with the top 100 carriers worldwide, bringing capabilities such as blockchain, Internet of Things, artificial intelligence, and cloud for flexibility and innovation as well as industry expertise to deliver unique capabilities able to yield differentiated experiences. BEST MOMENT‘To elevate customer experiences and achieve customer-centricity and unlock new growth opportunities, insurers must identify innovative opportunities internally and external partnerships to reinvent the core of their business.’‘We are in the days of “Risk experiences”.’‘If insurers think about repackaging old format analog processes into digitised options, they are going to fail. Customers are asking for more. They want products and services aligned with their needs.’‘We know that insurers are better placed at focusing on “risk” (e.g., algorithmic underwriting) while InsurTechs are great at building unique customer experiences (e.g., lemonade, Hippo, etc.).’ ABOUT THE GUESTMark McLaughlin is IBM’s Global Insurance Director, leading IBM’s Global Insurance strategy, solutions, and partnerships. Mark’s teams analyse trends in the insurance business and in technology, predict strategies for insurers, and build IBM insurance solutions to meet insurer needs. He also shares IBM’s point-of-view on insurance with business leaders, regulators, and conference audiences worldwide.Mark is a 25-year veteran of the insurance industry. He has previously led business units in insurance distribution and analytics, technology infrastructure, CRM, and insurance business process. Mark has personally led implementations in strategy, program management, analytics, data warehousing, expert systems, commercial claims, and underwriting for multiple top 20 US insurers.Titter: @mclmarkLinkedIn: https://www.linkedin.com/in/mclmark  ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew, a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers & accelerating over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner.  Twitter: SabineVdLLinkedIn: Sabine VanderLindenInstagram: sabinevdLofficialFacebook: SabineVdLOfficialTikTok: sabinevdlofficialEmail: podcast@sabinevdl.comWebsite: www.sabinevdl.com