Slick Talk: The Hospitality Podcast

Chris Deferio is an award winning coffee professional and coffee consultant with 22 years in the retail specialty coffee industry. He has seen great success in his career as a barista, trainer, cafe manager, operations manager, and playing a key role in the scaling and success of many independent coffee shops. In addition to being a 3 time international latte art champion and US Barista championship finalist, Chris has been able to help thousands of people through his in person speaking and training at trade shows, industry associations, and even outside of coffee in the world of craft beer and wine.This episode is sponsored by Hostfully, Jetstream, and NoiseAware!Use the cod SLICKTALK20 to get exclusive discounts!---------------------Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts!Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible!You can also listen to our Monday morning podcast, Good Morning Hospitality, where we dive into the industry as a whole in a more casual setting!If you ever want to contact us for guest suggestions or anything else related to the podcast, please fill out our contact form and we will be in touch!Last but not least, we love to connect on LinkedIn! Let's connect there so you can see the daily content we post beyond the podcast! Learn more about your ad choices. Visit megaphone.fm/adchoices

Brooke Pfautz is a serial founder within short-term rentals and a second-time guest here on Slick Talk!In this week's episode, we wanted to cover a few things from the first episode on inventory growth hacks but also touch on the importance of the lifetime value a management contract brings your STR business while also showcasing how to actually calculate that value over some specific metrics.Another episode you don't want to miss!To hear the first episode, click here!This episode is brought to you by NoiseAware, Jetstream, and Safely! Learn more about your ad choices. Visit megaphone.fm/adchoices

Thank you so much for tuning in to this special episode. It is a bonus episode because, during my time here in Cancun, Mexico where I've been for the last month, my friends over at Breezeway hosted their second annual Elevate virtual conference. And it's been super exciting to see them put this together for the second year in a row.This whole episode is dedicated to the session called "How to Win and Influence Owners" and so you're going to hear Jeremy Gall, the founder of Breezeway jump right in after the intro plays. And then once he gets through the intros you're going to hear the great session that we had about owner acquisition, keeping owners, owner communication, you name it, super important stuff.Thank you to Breezeway for allowing me to do this and create this bonus episode! Learn more about your ad choices. Visit megaphone.fm/adchoices

Building a short-term rental management software from the ground up to me is an art! Vincent, Co-Founder of Uplisting, joins me to talk about the journey of building a software solution that grows with its users and allows the community of our industry to be hyper-involved and focused on the product that helps the everyday property manager. Uplisting WebsiteHospitality.FMThis episode is brought to you by our friends at NoiseAware, Jetstream, and Operto!Mentioned in this episode:Rentals To Rescue - Ukraine SupportWe're calling out to all of our property manager friends, industry experts, and anyone knowing of those providing lodging for Ukrainian refugees seeking safety! Please contact me directly as we have an internal document that is being updated in real-time and if you could share this message within your network, we'd really appreciate it! www.rentalstorescue.com or our GoFundMe: https://www.gofundme.com/f/qpdb77-shortterm-rentals-for-ukrainian-refugees Also, if you know or you are doing something similar, please let us know how we can support you! Learn more about your ad choices. Visit megaphone.fm/adchoices

After graduating from hotel school, Matt Welle knew he wanted to make a bigger impact in the hotel industry. Now, he is the CEO of Mews, a new-age and cloud-based property management system that is built out as one of the best in the industry.Matt and I sit down to talk about his journey and the story of Mews as they have been one of the most innovative tech companies in our industry. I knew I had to have Matt on the show after I interviewed Richard Valtr who is the Founder of Mews. To listen to Richard's episode (I highly recommend that you do, by the way.) click the link here to check it out.This episode is sponsored by NoiseAware & Operto! Learn more at Hospitality.FMMentioned in this episode:Rentals To Rescue - Ukraine SupportWe're calling out to all of our property manager friends, industry experts, and anyone knowing of those providing lodging for Ukrainian refugees seeking safety! Please contact me directly as we have an internal document that is being updated in real-time and if you could share this message within your network, we'd really appreciate it! www.rentalstorescue.com or our GoFundMe: https://www.gofundme.com/f/qpdb77-shortterm-rentals-for-ukrainian-refugees Also, if you know or you are doing something similar, please let us know how we can support you! Learn more about your ad choices. Visit megaphone.fm/adchoices

​​Building a software business had always enticed Assaf. In their final semester ofbusiness school, he and Tim developed a business plan that would eventuallylaunch TurnoverBnB, a premier tool for short-term rental hosts and cleaners toconnect and automatically manage their vacation rental cleaning schedules.In this episode, we dive into the creation, the growing pains, and the thinking behind the brand of TurnoverBnB!This episode is brought to you by our partners at Jurny and Hostfully!We're calling out to all of our property manager friends, industry experts, and anyone knowing of those providing lodging for Ukrainian refugees seeking safety! Please contact me directly as we have an internal document that is being updated in real-time and if you could share this message within your network, we'd really appreciate it!www.rentalstorescue.com or our GoFundMe:https://www.gofundme.com/f/qpdb77-shortterm-rentals-for-ukrainian-refugeesAlso, if you know or you are doing something similar, please let us know how we can support you!Mentioned in this episode:Rentals To Rescue - Ukraine SupportWe're calling out to all of our property manager friends, industry experts, and anyone knowing of those providing lodging for Ukrainian refugees seeking safety! Please contact me directly as we have an internal document that is being updated in real-time and if you could share this message within your network, we'd really appreciate it! www.rentalstorescue.com or our GoFundMe: https://www.gofundme.com/f/qpdb77-shortterm-rentals-for-ukrainian-refugees Also, if you know or you are doing something similar, please let us know how we can support you! Learn more about your ad choices. Visit megaphone.fm/adchoices

As a founder-focused podcast, I realize we can get too focused on titles, accomplishments, and attention that it distracts us from seeing people in a more human aspect. And yes, Dr. Jeffrey is a Founder, but hearing his words "You Don't Need A Fancy Title To Lead" really struck a cord. Enjoy this personal and open conversation he and I had about his story and journey in hospitality.Dr. Jeffrey O is an internationally renowned CEO, educator, leadership coach, and author. He has been described as one of the most famous people in the world of Hospitality and has been featured on the cover of several business and hospitality magazines.He currently serves as president of the International Hospitality Institute (IHI) where he oversees IHI's global operations. IHI is the organizer and sponsor of the annual Global Hospitality Summit (GHS).This episode is brought to you by Jurny & NoiseAware! Learn more about your ad choices. Visit megaphone.fm/adchoices

Neel Parekh is the CEO and Founder of MaidThis, one of the top-rated national cleaning franchises. MaidThis has been called "the franchise for millennials", given its fully remote model and new-age spin on an old-school cleaning industry. As he built his business to reach millions in revenue, Neel traveled for five years while managing a fully remote team — he is now on a mission to help others achieve the same. A renowned business expert, Neel mentors other entrepreneurs on the dos and don'ts of managing a company, essential tips for franchise operators, how to be a successful digital nomad, and much more. In this episode, I got to dive into Neel's story and discover his passion for entrepreneurship in our industry!This podcast episode is sponsored by our friends at Hostfully, Jetstream, and Operto! Learn more about your ad choices. Visit megaphone.fm/adchoices

This was an episode that I probably enjoyed recording more than most due to the fact I am in the Voice and Audio world all day, every day! David Berger was the first to conceive of, develop, and deliver a viable hotel voice assistant. His insight into the challenges and opportunities presented by voice assistants in hotels is unmatched.He is the Founder and CEO of Volara - the voice hub for the hospitality industry - which was recently acquired by Uniguest. Volara’s conversation management software and secure integrations hub turn the leading consumer smart speakers and natural language processing platforms into a hotel business tool. Volara is building voice interfaces for leading hotel technologies while providing hotels the software to manage conversations with their guests at scale.Volara is the Official and Exclusive Partner of Marriott for pilots of voice technologies. It is also developing voice-based solutions for leading brands like Viceroy, Melia, Two Roads, and more.Links:www.hospitality.fm Volara Website: volara.ioUniguest Website: https://uniguest.com/David's LinkedIn: https://www.linkedin.com/in/david-berger-5571b13/This episode is sponsored by NoiseAware, Jurny, and Safely! Learn more about your ad choices. Visit megaphone.fm/adchoices

Damian Sheridan and I sit down and talk about our trip to Miami as we planned for the Book Direct Show in October to be based in Miami! What better day to announce our venue than on #BookDirectDay itself?!Press Release: https://shorttermrentalz.com/news/bds-destinationaire-partner-2022/Venue Page: https://bookdirect.show/venue/Sign up for the event to get early bird tickets! https://bookdirect.show/venue/This bonus episode is sponsored by Jetstream and Operto! Learn more about your ad choices. Visit megaphone.fm/adchoices