

InsTech - insurance & innovation with Matthew Grant & Robin Merttens
InsTech
Bringing together the best technology and innovation for insurance and risk management together from around the world. Podcast hosted by Matthew Grant.
Episodes
Mentioned books

Oct 3, 2021 • 36min
The founders‘ stories - start-up to scale-up (158)
Podcast 158 features the highlights from Part 1 of our first live event back at The Steel Yard in London and is packed with advice for start-ups looking to grow and future founders.
Ed Leon Klinger (Flock), Oliver Brew (CyberCube), Andre Symes (Genasys Technologies), and Jonathan Spry (Envelop Risk) returned to the InsTech London stage to discuss their experiences of the journey from start-up to scale-up.
They shared their insights with Matthew and Robin on surviving the ups and downs of early-stage growth and building successful products, right through to securing hundreds of millions of dollars in investment funding and much more.
Talking points include:
Market analysis and how to spot opportunities
Focusing on your USP and building the right team
The importance of data and how to get it from clients
The benefits of ecosystems and harnessing new technologies
Insurtech disruption vs insurer partnerships
If you would like to hear more from the speakers and companies involved in the event, you can listen to separate podcasts with Ed (Podcast 126), Andre (Podcast 106) and CyberCube CEO Pascal Millaire (Podcast 120).
Jonathan shared his insights on how to build a successful technology enabled MGA on Podcast 142.
Part 2 of the highlights from the event, featuring interviews with the founders of four new arrivals on the insurtech scene, will be available in a future episode of the InsTech London podcast.
If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.
Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development - Learning Objectives
InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
Hear from established companies on the challenges facing start-ups and the key to ensuring their survival
Realise the importance of data for start-ups and where to source it
Compare some of the ways a start-up can build a team
If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 158 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Sep 26, 2021 • 23min
Mark Allan: Commercial Director UK Insurance, Bupa: Private healthcare in the pandemic and beyond (157)
Health insurers have been on the front line of the COVID-19 pandemic. They have had to get to grips with the new peril of the COVID-19 virus, experience changes in demand and plan for the long term while adjusting to lockdowns and home working.
Mark Allan, Commercial Director UK Insurance at Bupa, joins Robin to discuss Bupa’s experience during the pandemic in the UK and what lies ahead.
Talking points include:
The challenges of being a health insurer during a pandemic
The long term impact of COVID-19
Digitising customer access and engagement
The challenge of legacy systems
Today’s podcast is sponsored by Fadata. Fadata has been providing software to the insurance market for over 30 years. Its modern insurance process platform, INSIS, spans the entire insurance product lifecycle for life, non-life and healthcare insurance. You can find out more about Fadata at www.fadata.eu.
If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.
Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development - Learning Objectives
InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
Understand some of the impacts the pandemic has had on health insurers
Compare some of the ways that the pandemic has accelerated digitisation
Recognise the potential of embedded insurance for health insurers
To continue learning about the impacts of the pandemic on insurance, read our insight Covid-19 - Insurance innovation your time has come.
If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 157 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Sep 19, 2021 • 32min
Karina Buch: Chief Commercial Officer, Insurance Business Applications: Digital insurance platforms - getting ahead and staying ahead (156)
Insurance Business Applications (IBA) has established itself as a genuine insurance innovator over the past decade, embracing new technologies to offer a full cycle property and casualty insurance platform in the cloud.
Chief Commercial Officer Karina Buch joins Robin to discuss the company's origins and growth so far, why global insurers like Zurich and AIG are choosing to use its IBSuite platform, and the potential of both embedded and parametric insurance.
Talking points include:
Why speed matters when building products
Re-platforming vs greenfield development
Covid-19 and the race to modernise
The demand and attraction of embedded insurance
Integrating external data for parametric triggers
If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.
Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development - Learning Objectives
InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
Understand what a full cycle insurance platform is and some of its benefits
Compare some of the differences between building a new platform or onto a preexisting one
Realise some of the potential opportunities within parametric and embedded insurance
To continue learning about platforms in insurance, read our report No-Code/Low-Code Platforms - A Bridge from Legacy to Digital?
If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 156 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Sep 5, 2021 • 34min
Niall Barton: Co-founder & Executive Chairman, Wrisk: A marathon not a sprint - surviving and thriving as an insurtech (154)
For insurtechs to flourish, companies need to match their innovative technology solutions with market opportunities and an understanding of how the industry works.
Some of the best innovation in recent years has come from combining new technology with deep insurance knowledge and experience, and this week’s podcast guest is a great example. Originally an underwriter, Niall Barton co-founded Wrisk in 2015 and has gone on to become one of the leading figures in the UK insurtech scene.
Niall joins Matthew on Podcast 154 to discuss the growth of Wrisk, his experiences as a founder, developing insurance technology solutions, and building a business during Covid-19 lockdowns.
Listen now to learn about:
Changing careers and advice for aspiring founders
Crowdfunding and working with investors
Building vs buying technology platforms
Pivoting a start-up and embedded insurance opportunities
The growth of the UK insurtech scene
Wrisk was named as one of the companies to watch in our embedded insurance report, Insurance: to Embed, or not to Embed, which is available to download for free on the InsTech London website.
You can contact Niall directly on LinkedIn to discuss insurance, technology or holiday homes.
If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.
Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development - Learning Objectives
InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
Realise where insurtechs stand in the UK insurance industry
Understand how to begin solving a technology problem with a start-up
Discern some of the different ways a start-up can obtain funding
To continue learning about insurtechs, read our insight This is the next stage, not the end, of the insurtech promise.
If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 154 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Aug 29, 2021 • 33min
Todd Rissel: Chairman & CEO, e2Value: Product launch 2.0 - smart tech, simple solutions (153)
When you think of insurance innovation, there is a whole host of exciting start-ups and scale-ups that spring to mind, but this week’s podcast guest has been consistently innovating for the past two decades.
Todd Rissel founded e2Value 20 years ago and has built a company that now provides Insurance to Value (ITV) data and products to over 500 clients in the US and Canada.
Matthew and Todd discuss how e2Value has managed to stay relevant and move with the times, including its latest product offerings for estimating repair costs and gathering data about property characteristics.
Talking points include:
Why insurance knowledge matters when building technology
How to maintain customer relationships
Creating a digital, scalable underwriting process
Working with partners to refine new products
How companies approach innovation - UK vs the US
e2Value was named as one of the companies to watch in our Location Intelligence 2021 report, which is available to download from our website and free to InsTech London members.
More information on Structure Insurance Score (SIS) is available on the Willis Towers Watson website.
To find out more about Inspect Connect, go to inspectconnect.com.
More e2Value content from InsTech London is available on its member profile page on our website.
If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.
Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development - Learning Objectives
InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
Understand the Structure Insurance Score (SIS) and how it works in the insurance market
Compare some of the ways innovation differs in the US and UK
Recognise where innovation in the industry might be heading
To continue learning about innovation in insurance, read our insight Covid-19 - Insurance innovation your time has come.
If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 153 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Aug 22, 2021 • 29min
Andrew Passfield: CEO, ICE InsureTech: Insurance software for innovation - flexibility as a service (152)
Whether you are an established company or a new kid on the block, you need to be smart and flexible to make the most of new opportunities and stay ahead of the game.
ICE InsureTech is one of the companies that is helping the insurance industry do that, using its experience of building digital policy administration and claims management systems to tackle legacy issues and drive innovation.
CEO Andrew Passfield talks to Robin Merttens on Podcast 152 about the company’s ICE platform, providing more agility to clients and their customers in a digital world and their shared experiences of careers spent working in insurance technology.
Talking points include:
Helping start-ups go to market faster
Platform requirements for MGAs
Embedded insurance and industry trends
Using APIs to speed up renewals
Insurance technology and the speed of change
Walking football
If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.
Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development - Learning Objectives
InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
Realise how innovative platforms can offer some new opportunities to clients
Compare some of the promising trends in insurance
Understand where the insurance industry might be heading in the future
To continue learning about innovation in insurance, read our insight Covid-19 - Insurance innovation your time has come.
If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 152 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Aug 15, 2021 • 43min
Jerad Leigh: Co-founder & CEO, Supercede: The founder‘s journey: surviving and thriving as a start-up (151)
There has been no shortage of founders looking to transform insurance over the last five years, but turning innovative insurtech ideas into successful businesses is an incredibly tough challenge.
Jerad Leigh is the co-founder of Supercede, one of many companies we’ve worked with at InsTech London that have made the leap from 'early stage' to ‘established'.
He joins Matthew on Podcast 151 to share his experience of that journey and some great advice on how to build a business.
Talking points include:
How to test your idea before you quit your job
Whether to build or buy your technology
Where to look for seed funding
Juggling day-to-day operations with fundraising
Selling versus research? Tactics for getting your first clients
The power of communities
If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.
Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development - Learning Objectives
InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
Discern some of the important elements of founding a company
Understand how to get funding in an early-stage company
Realise some of the ways to help a new company grow
If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 151 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Aug 1, 2021 • 34min
Partners' Chat - Summer Special: Robin Merttens and Matthew Grant (149)
Recorded after the InsTech London Summer Party, our first public event since Covid-19 restrictions were lifted, Matthew and Robin catch up for their quarterly partners’ chat.
The conversation covers their pick of the latest insurance and insurtech news stories, reaction to our report on embedded insurance, and even Robin’s restaurant recommendations.
Talking points include:
Face-to-face events and our return to The Steel Yard
Insurtech investment and lessons learnt from the last five years
Embedded insurance opportunities
The rise of the tech-enabled MGA
Climate change, ESG and the demand for data
The InsTech London report, Insurance: to Embed, or not to Embed, is available to download for free from the InsTech London website.
If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.
Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development - Learning Objectives
InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
To claim 0.5 hours for this podcast, go to the Episode 149 page of the InsTech London website, or email cpd@instech.london.

Jul 25, 2021 • 25min
Mick Noland: Executive, General Manager, Insurance Solutions at CoreLogic: The digital hub for property data (148)
Founded in 2010, CoreLogic has established itself as a leading provider of location and property intelligence, with more than 500 insurers and reinsurers now using its products.
Mick Noland, General Manager for Insurance, joins Matthew to discuss the company’s growth over the last decade and the unique data sets that CoreLogic is creating for its insurance clients.
The conversation also covers recent investment in CoreLogic, how the company integrates with third-party providers, and the development of data and insights for catastrophe modelling and climate change risks.
Talking points include:
How insurers are using real estate data
Building a data-led approach to underwriting
Establishing unique identifiers for individual properties
The benefits of using platforms and APIs
The growth and importance of climate change risk information
More information on CoreLogic's Digital Hub Alliance is available here on the company's website.
CoreLogic was named as one of the companies to watch in our Location Intelligence 2021 report, which is available to download from our website.
If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.
Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development - Learning Objectives
InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
Understand the value of property data in the insurance industry
Realise how a data provider can differentiate the different buildings in a dataset
Recognise how property data can intersect with climate change
To continue learning about property data in insurance, read our insight US Property Data: Is this as good as it gets?
If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 148 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Jul 18, 2021 • 36min
William Hawkins: Director of Research - Europe, KBW: How insurers think: the equity analyst‘s view (147)
While insurtech, start-up funding and data and technology developments are important to all of us, we also need to understand how the major insurers make money, what their needs are from technology and how they address the challenge of change.
William Hawkins, Director of Research for Europe at investment bank KBW, joins Matthew to share insights from his team's research into the mainstream world of insurance.
With incumbent insurers spending an annual IT budget of $200 billion how much is earmarked for innovation, and how should a technology company attract insurers as clients?
Talking points include:
The basics of how insurers make money
Why incumbent insurers struggle to innovate
What senior executives think about insurtech
MGAs and new distribution models
Which emerging technologies could become the norm
If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn.
Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning.
Continuing Professional Development - Learning Objectives
InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme.
The Learning Objectives for this podcast are:
Realise what is holding some incumbents back from innovating
Understand what the linear adaptation model is and how to break free of it
Discern some technologies that are receiving investment in the insurance industry
If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 147 page of the InsTech London website or email cpd@instech.london to let us know you have listened to this podcast.
To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.