The telco industry is in the midst of a GenAI revolution, with vendors and operators racing to integrate this technology into their products and services. But with all the buzz around AI capabilities, how can telcos tell which solutions can deliver real business value, and which are just marketing hype?For this episode, I sit down with John Abraham, principal analyst and leader of the digital enablement practice at Appledore Research. We dive into how operators can identify true AI innovation, trends in BSS, and how telcos can start to address vendor interoperability challenges. Listen now to hear:The definition of agentic AI [04:50];Questions to ask to determine which vendors have great AI product visions [07:52];The huge problem vendor interoperability presents to telcos [11:06]; andHow Totogi solves the interoperability problem—and DR shares Totogi's AI vision for BSS [13:52].Links and ResourcesRead more about BSS Magic and set up a time to meet with Team Totogi at MWC25 to see it in action. While you’re in Barcelona, be sure to catch my epic talk, “Building an AI-first telco,” at the Gen AI Summit in Hall 6 on Monday, March 3 … and don’t miss Totogi’s exclusive VIP party on March 5. DM me on LinkedIn or X @TelcoDR for an invite.Learn more about the North American operator that switched billing systems and saved big bucks with Totogi. I’ve written a couple of awesome blogs that explain the massive problem around vendor interoperability and how AI is poised to help telcos break free. Check them out!:Amdocs is ruining your business to keep their empire. AI to the rescue!The AI-first telco won’t wait 5 years for AmdocsRead the article from Sequoia Capital about the shift from Software-as-a-Service to Service-as-a-Software, which incorporates outcome-based pricing and marks an evolution in how software companies monetize their products. Headed to Barcelona for MWC25? Be sure to reserve a table at John’s and my favorite restaurants, Michelin-starred Disfrutar and Atempo. Watch this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestWith over 16 years’ experience in the telecom industry, John Abraham is a principal analyst at Appledore Research and leads the digital enablement practice. Previously, he was at Analysys Mason for 11 years, where he led the Digital Experience research segment as Principal Analyst. He has experience working with a varied client base on topics including digitization benchmarking and procurement for CSPs; strategy and go-to market for vendors; and commercial and technical due diligence for financial institutions. Earlier, as a consultant at a BSS vendor, he led requirements gathering, solution definition, and implementation at multiple tier-1 telcos in Asia and Europe. John holds a bachelor’s degree in computer science from Anna University (India) and an MBA from Bradford University School of Management (UK).Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson

TelecomTV’s DSP Leaders Council is a hand-picked group of ~100 industry experts (including moi) that weighs in regularly on the state of the telco industry. A recent survey of Council members on the topic of Digital Support Systems (DSS) revealed that operators are grappling with mixed feelings about AI, with some dragging their feet on AI adoption, and others racing toward an AI-driven future. Today, I’m talking about the survey findings with TelecomTV Editorial Director Ray LeMaitre. We dig into where telcos are making progress, what’s holding them back, and what needs to happen to spark industry-wide AI transformation. And you know with Ray—it’s not a conversation unless we talk about COFFEE! Listen now to hear:The good news about operators and startup BSS solutions [4:40];Why the habit of waiting to be "ready" for change might leave slow-moving telcos on the sidelines [8:20];The shocking percentage of telcos that don’t see AI as essential to their future [10:24]; andPlans for the DSP Leaders Council and survey topics going forward [13:49].Links and ResourcesLearn more about TelecomTV’s DSP Leaders Council and its DSP Leaders Reports.Read my blog about the DSS report findings, 3 key takeaways from TelecomTV’s DSS report—one will surprise you.When Ray and I first met, I compared myself to Daenerys Targaryen from the blockbuster TV series Game of Thrones, because let’s face it, sometimes you need to walk through fire to get stuff done in telco. Check out this scene when Daenerys becomes the mother of dragons (warning: explicit scenes, but it’s epic so I’m putting in the show notes anyway!).If you’re like Ray and love dark-roasted, Latin American coffee, check out this video about the best way to brew it.Watch this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestRay Le Maistre was appointed Editorial Director at TelecomTV in April 2020. He has been an editor and journalist covering the telecoms sector for 29 years, previously as Editor-in-Chief at Light Reading, where he worked for 18 years. He is based in the UK, owns too many flowery shirts, and will bore you to tears on the topics of films, football, and coffee if you give him half a chance.Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson

As artificial intelligence (AI) adoption accelerates across the telco industry, operators are grappling with a big challenge: how to empower employees with transformative AI tools while ensuring responsible use. For this episode, I’m talking with McKinsey & Company Partner Ferry Grijpink who leads the global consulting firm’s Center for Advanced Connectivity within the Technology, Media & Telecommunications Practice. As one of the authors of a recent report, Responsible AI: A Business Imperative for Telcos, he has ideas on how telcos can find the right balance between innovation and managing risk. Listen now to hear:The definition of Responsible AI and how it comes into play for telcos [02:27];How to balance responsible behavior with innovation [04:28];Guidance on guardrails and policies that can encourage responsible use across your teams [08:58]; andHow organizations can track AI usage and cost [12:56].Links and ResourcesRead McKinsey & Company’s recent report, Responsible AI: A Business Imperative for TelcosFind out more about McKinsey’s Center for Advanced ConnectivityFerry has been a guest on Telco in 20 two other times. Check out these great episodes for more of his valuable insights:Episode 83: Monetizing Network APIsEpisode 45: Drumming up ways to increase ARPU with McKinseyFerry is famous for his scarves, but they can be hard to style. Check out this video on all the ways to tie a scarf. My trademark: my Golden Goose sneakers! Don’t judge me on the cost; I save money by not buying heels! 👠 I’m partial to the Mid-Star; with their wingtip styling in the front, they qualify as business wear. Check them outIWatch this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestFerry Grijpink leads the McKinsey Center for Advanced Connectivity within McKinsey & Company’s Technology, Media & Telecommunications Practice, and advises telecommunications companies on strategy, marketing, and operations, including mobile operators that are launching adjacent businesses in areas such as mobile health and money services. He also co-leads McKinsey’s research on deploying and commercializing next-generation infrastructures, such as fiber, mobile broadband, and 5G networks.Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson

The telecom industry got a jolt of excitement in December 2024 when Alianza, a nimble cloud communications company, swooped in to buy Metaswitch from Microsoft. The deal promises to breathe new life into Metaswitch's legacy soft-switch technology while giving telcos a clear path to cloud modernization. For this episode, I’m talking with Brian Beutler, founder and CEO of Alianza, about why Alianza made this bold move and what’s next for Metaswitch customers. Listen now to hear:Three reasons why Alianza pursued the MetaSwitch acquisition [03:00];How it plans to create stability for customers and let them define their own cloud journey [05:13];How the company plans to manage 5x growth [09:05]; andThe role AI will play in Alianza’s expanding portfolio [12:24].Links and ResourcesCheck out Alianza’s announcement about its deal to buy Metaswitch from Microsoft.Read more about the acquisition:Fierce Network Exclusive: Alianza buys Metaswitch from Microsoft in deal years in the makingFierce Network Op-Ed: Alianza resurrects Metaswitch from Microsoft graveTelecoms.com: Microsoft sells Metaswitch to AlianzaLight Reading: Alianza buys Metaswitch from MicrosoftUC Today: Telco 4.0 – Alianza’s Ambitious Deal Could Reshape the MarketVisit the Alianza website to learn more about the company.Listen to my Telco in 20 conversation with Brian from March 2024, Ep 87 - scaling telcos’ cloud mountain with Alianza.As with any acquisition being merged into a startup, there are going to be a lot of decisions Brian will have to make with the newly acquired company. A handy (and classic!) book I’d recommend reading is The Innovator’s Dilemma by Clayton M. Christensen. Brian will have a large Metaswitch customer base to support that’s still on legacy, old-school tech while he’s simultaneously investing in new tech with the Alianza product. It won’t be easy!Ready to see how AI and the public cloud can transform your telco? Give Totogi a call!Watch this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestBrian Beutler is the founder and CEO of Alianza, the leading cloud communications platform for telco service providers. He is passionate about transforming the telecommunications industry by empowering service providers to deliver modernized, cloud-native core communications solutions to supercharge growth, simplify operations and reduce costs. Under Beutler’s leadership, Utah-based Alianza has forged a strategic collaboration agreement with AWS and counts Lumen Technologies, Brightspeed, Viasat and Xplore among its tier-one and nationwide customers. Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson

Most telcos use only a small portion of their available network capacity on an average day, but what if telcos could turn this underutilized asset into a new revenue stream? For this episode, I talk with Chris Penrose, NVIDIA’s global vice president of business development for telco, about how the company’s AI-RAN concept is poised to help telcos build efficiency and boost the bottom line. Listen now to hear:The goals of NVIDIA’s collaboration on the AI-RAN Alliance [04:25];The astonishing results of a NVIDIA-SoftBank AI-RAN field trial—including estimated profit margins of 220% for every AI-RAN server added [06:26];The company’s efforts to build a sovereign, foundational LLM for Indonesia [12:12]; andHow other telcos can start to cash in on their unused network capacity and AI’s potential [14:42].Links and ResourcesRead about how NVIDIA and SoftBank designed the world's first combined AI and 5G network that runs telecom and AI workloads simultaneously.NVIDIA also launched a major initiative in Indonesia to develop sovereign AI capabilities tailored for the nation’s 277 million Indonesian speakers.Learn more about the AI-RAN Alliance, a collaboration by NVIDIA and other tech, industry, and academic institutions that aims to use AI to advance RAN technology and mobile networks.Ready to see how AI and the public cloud can transform your telco? Give Totogi a call!Chris and I both love the Texas food scene, so we were thrilled when the MICHELIN Guide started ranking restaurants in our home state recently. But right out of the gate, it made a HUGE miss by leaving Uchi in Austin off the list. No other place comes close! Chris also has two top dining picks in Dallas: Town Hearth and Gemma, which was a MICHELIN Guide Bib Gourmand pick for 2024.Watch this episode on our YouTube channel. You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award and Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestChris Penrose works across the telco ecosystem to drive the growth of NVIDIA’s hardware and software solutions around the world. He helps to create telco-specific offerings that leverage AI/ML, Gen AI, 5G/6G, edge/cloud computing, and advanced networking. He also works with telcos to create sovereign GenAI factories for their nations. Prior to joining NVIDIA, as the COO of FogHorn, Chris led the go-to-market efforts across business development, technical sales, strategic partnerships, third-party distribution, marketing, advertising and public relations globally. Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson

I recently sat down with Jillian Forde on “The Official AWS Podcast”  to talk about how Totogi’s AWS-first charging-as-a-service solution helped restore mobile connectivity to 23 million subscribers in Sudan during a crisis. For this episode, I’m bringing a condensed version of our conversation to listeners to spread the word on how having a cloud-native solution can mean the difference between complete service disruption and business continuity. Listen now to hear:How Totogi's AWS-first architecture helped us restore mobile connectivity in 18 days [03:32];Why choosing AWS services like DynamoDB and Lambda over cloud-agnostic solutions was crucial for our success [07:56];How the public cloud transforms disaster recovery from an expensive, rarely-tested backup into an efficient, cost-effective solution [13:39]; andWhy regulated industries need to embrace public cloud now to take advantage of generative AI and stay competitive [16:19].Links and ResourcesCheck out the original, uncut version of my conversation with Jillian Forde on The Official AWS Podcast.Learn more about how Totogi Charging-as-a-Service can help you to eliminate your charger’s unused disaster recovery set up to quickly failover when you need it, only paying for what you use.Check out our case study on our work with Zain Sudan.I also talked about our remarkable work in Sudan with Ali Hussein Kassim, host of Ali Talks Tech in episode 95. Give it a listen!Buy Totogi’s Charging-as-a-Service on the AWS Marketplace. Start at $0.01 per month!One of my favorite movies about attending a business conference is “Cedar Rapids,” about naive insurance agent Tim Lippe (Ed Helms) who has never stayed in a hotel, never flown in a plane, and has never left his tiny Wisconsin hometown. Tim meets three veteran attendees (John C. Reilly, Anne Heche, Isiah Whitlock Jr.), who coerce him into a life-altering weekend of wild times and sweet temptation. It’s hilariously awesome!Check out this episode on our YouTube channel.You can find the transcript for the episode here.Wanna talk public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award, 2024 Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!Podcast CreditsExecutive Producer and Host: Danielle Rios Royston, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson

Artificial intelligence (AI) is poised to transform telco, but many operators are struggling to fully embrace its potential. This episode’s guest, strategic HR veteran Jim Abolt, believes they need a critical shift in thinking to reach their goal to become AI-first organizations. He shares insight into what most companies are getting wrong about AI transformation, and offers a practical framework for using AI to achieve breakthrough business results. Listen now to hear:Why starting with "let's go do AI" is the wrong approach [04:34];A framework for successfully rolling out AI across your organization [06:59]Jim's refreshingly honest take on AI's impact on jobs [10:07]Why AI tools have to become integrated with employees' daily work rather than separate initiatives [14:07]Links and ResourcesNeed help with telco AI use cases that drive business value? Give Totogi a call. We can show you how to Change the Work and get your employees using and loving AI.Check out these resources to help you put AI to use the right way in your org:Ep 101 – Anthropic’s BIG PLANS for telcoEp 96 – How TELUS turned its data swamp into an AI oasisIf you focus on business value, AI pays for itselfGetting AI right is hard 🚀10 examples of how telcos are using AI (BESIDES customer support!)Jim has appeared on Telco in 20 more than any other guest, including on our very first episode back in October of 2020. Maybe I should start a Five Timer’s Club, like on Saturday Night Live! Listen to his other episodes next: Ep 7 – The HR Series: Telcos, get ready for workforce transformationEp 1 – It starts with…transformational leadershipI love this brilliant ad from Fiverr that shows exactly what’s wrong with using AI only for AI’s sake. Watch this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast is ranked in the top 5% of all podcasts globally by Listen Notes! 🎉 We've also won a 2024 MarComm Award, 2024 Hermes Award, and are recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast.If you enjoy the podcast, would you leave us a review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestJim Abolt is a retired HR executive who is widely regarded as an expert in leadership development, culture shaping, and large-scale organizational change. His career spanned multiple industries, disciplines, and continents. Starting as a labor relations specialist in a Midwest steel mill, he ultimately held global senior management positions with leading companies in the consumer packaged goods, pharmaceutical, and software development industries. Jim holds an A.B. from Dartmouth College, and a J.D. and M.A. from the University of Illinois.Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson

A recent Infosys report found that telcos use only 48% of the cloud services they commit to. Fortunately, the Big 3 hyperscalers offer significant discounts to enterprises that commit to spending targets, helping operators reel in cloud costs. A great example is Amazon Web Service’s (AWS) Enterprise Discount Program (EDP). But many telcos leave millions on the table by not using the right strategies and tools to capture these savings.For this episode, I talk with Brandon Pizzacalla, CEO of CloudFix, to talk about how operators can maximize the benefits they get from AWS’s Enterprise Discount Program (EDP). Listen now to hear:The biggest mistakes enterprises make when negotiating EDP with AWS [02:55];Why ignoring "long-tail" expenses leaves millions on the table [06:25];How CloudFix uses AI to uncover hidden optimization opportunities [08:40]; andInnovative ways to get your team to invest in cost optimization strategies [11:07].Links and ResourcesLearn more about CloudFix.Read this case study about how a company that spends $50 million per year with AWS saved ~$28 million over three years with CloudFix.Don’t forget to check out the exclusive TelcoDR/CloudFix partnership that can save you even MORE money.Read more about AWS’s Enterprise Discount Program, and similar offerings from Microsoft Azure and Google Cloud.Brandon’s favorite pizza crust is stuffed crust. If you don’t know, this type of crust is usually stuffed with cheese. Confession: I’ve never actually tried a stuffed crust; now there are all sorts of different varieties ranging from “grilled cheese” to “pepperoni stuffed” to “hot dog stuffed” (EW!). It was first introduced to the world in March 1995 by none other than Donald Trump.Watch this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. We’re also ranked in the top 5% of all podcasts globally by Listen Now! 🎉If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestBrandon Pizzacalla, CEO of CloudFix, has a robust history of building and scaling SaaS companies, driving innovation, and delivering impactful results.Before taking the helm at CloudFix, he co-founded and led an AI-driven sales engagement platform, guiding the company to $3.5 million ARR, listing notable firms like Xero and HelloFresh as clients. He exited the business in 2023 shortly after it was acquired by a private equity firm. Brandon brings valuable mergers and acquisitions (M&A) and corporate strategy experience to CloudFix from his tenure at Bell Canada. During his time there, he was involved in transactions totaling over $9 billion.Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson

Artificial intelligence (AI) is transforming industries at breakneck speed, with new capabilities emerging almost daily. As telcos race to harness its potential, questions around ethical use, safety, and practical implementation loom large. In this episode, I dive deep into the world of AI with Neerav Kingsland, head of business development at Anthropic, makers of the AI model Claude. The company is known for its use of "constitutional AI”—an approach that builds ethical guardrails into its AI systems. Listen now to hear:Why Anthropic's approach is centered on ethical AI behavior [04:04];The company’s work with SK Telecom to create an “AI-first” telco [09:45];The potential for AI to dramatically improve personalized marketing [12:03]; andJust how powerful AI models will become in the next few years [14:11].Links and ResourcesLearn more about Anthropic and its use of constitutional AI.Read more about the company’s $100 million deal with SK Telecom.Watch how SK Telecom plans to become an “AI-first telco”.Check out the GSMA’s Responsible AI Maturity Roadmap, which is designed to help operators evaluate and enhance their AI practices. Learn more about Amazon Bedrock. Find out how Totogi’s BSS Magic and PlanAI can help you turbocharge personalized marketing.I write a lot about AI and telco. Check out these blogs to help you put AI to use in your org:Getting AI right is hard 🚀If you focus on business value, AI pays for itself10 examples of how telcos are using AI (BESIDES customer support!)Watch this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!This week’s guestNeerav Kingsland is the head of business development at Anthropic. Prior to Anthropic, he was an executive coach to founders working on AI safety. Before working in AI, Neerav was the Managing Partner of City Fund, a national philanthropic organization backed by Reed Hasting, Steve Ballmer, and John Arnold. City Fund was created to scale the strategies that helped transform New Orleans public schools after Hurricane Katrina, where Neerav was a key leader. He is a graduate of Tulane University and Yale Law School.Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson

This podcast has hit a major milestone—the 100th episode! Can you believe it? Did you know that only 7% of all podcasts make it to this number?We've talked cloud, crushed myths, and pushed boundaries for 100 straight. But we're just getting started. I’ve dropped an episode every two weeks over the last four years, and during that time I've witnessed a dramatic shift in telcos’ attitude towards public cloud adoption. This special episode revisits key moments on the journey that highlight just how far we've come. Let’s celebrate the progress we've made together! Listen now to hear:How sentiment about the public cloud has moved from deeply skeptical to optimistic [02:59];The groundbreaking moves made by major telcos like DISH, AT&T and Telefónica Germany [08:48];Why moving network workloads may be the key to true public cloud transformation [13:29]How Totogi deployed a cloud-based charging system for a tier-one telco in crisis—in just 18 days! [14:16]Be sure to listen to the end for the super funny DR BLOOPER REEL! Links and ResourcesHere’s the talk that started it all—my MWC21 keynote, The paradox of the public cloud, and check out the highlight reel from our time in Barcelona, including a tour of our mind-blowing CLOUD CITY.Check out all the Telco in 20 podcasts featured in this episode with these amazing guests:Ep 1 – It starts with…transformational leadership with strategic HR leader Jim AboltEp 92 – The state of cloud in telco with Iain Morris from Light Reading with International Editor Iain MorrisEp 45 – Drumming up ways to increase ARPU with McKinsey with McKinsey & Company Partner Ferry GrijpinkEp 44 – DISH: The Telco Pioneer with DISH Wireless Chief Network Officer Marc RouanneEp 76 – Into the Nexus of GenAI with Microsoft with Microsoft Chief Technology Officer for Worldwide Telecommunications Industry Rick LievanoEp 87 – Scaling telcos’ cloud mountain with Alianza with Alianza Founder and CEO Brian BeutlerEp 93 – The NETWORK will be the reason telcos move to the public cloud with senior telecom executive and transformation leader Juha KorhonenEp 95 – African telcos: forge a new path! with entrepreneur, commentator, and host of the Ali Talks Tech podcast Ali Hussein KassimEricsson bailing on #MWC21 was a big mistake (HUGE!) that I pounced on—just like in Pretty Woman. Amazing how a little bit of money can really change your look.While a lot of telcos are still ramping up their efforts to get to the public cloud, my buddy Elon Musk has his sights set on Mars and plans to get there in just two years! Check out this Starship launch, the fourth flight test attempting to go farther than any previous one.Are you still here??? In the famous words of Ferris Bueller, GO HOME! IT’S OVER!Watch this episode on our YouTube channel.You can find the episode transcript here.Wanna talk AI and public cloud? Telco execs, set up a meeting with our team to learn how to tap the immense business value it can bring. Follow DRHave an idea for a Telco in 20 podcast guest or topic? Send it in!Want to sponsor a podcast? Let us knowFollow Telco in 20 on X @TelcoIn20Follow DR on X @TelcoDRThe Telco in 20 podcast won 2024 and 2022 Hermes Awards, 2023 and 2022 MarComm Awards, and was recognized as a TeckNexus Top 12 Telco and Tech Podcast, Forrester Top 100 Channel Podcast and Feedspot Top 10 Telecom Podcast. If you enjoy the podcast, would you leave us a short review? It takes you seconds to do in your app and it really makes a difference in helping to convince hard-to-get guests. And I love reading your feedback and reviews!Podcast CreditsExecutive Producer and Host: Danielle Rios, TelcoDRSenior Producer: Lindsay Grubb, TillCo MediaSenior Editor/Brand Manager: Alisa Jenkins, Springboard MarketingAudio Editor: Andrew CondellSupervising Producer: Amanda AveryAssociate Producer: Kriselda DionisioMusic: Dyami Wilson