Back with Clinton on this week’s Catalyst episode is VP of Engineering and, now, author Nate Berent-Spillson. Nate’s book, Frictionless Enterprise, was released November 2023 and he is here to chat about the aftermath. What are people saying, what was unexpected, and where can you find a copy of the book! Tune in for more tidbits of knowledge about creating a Frictionless enterprise and what it’s like to write and release your first book. Links:Frictionless EnterpriseNate’s LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A viral video of Jeff Bezos talking about hunches sparks a conversation between Gina and Chris in this week’s episode. Bezos shared how he listened to his gut over the data presented, with positive results. Gina and Chris respond by discussing the principle of being data-informed rather than data-driven, and when to challenge the evidence and instead trust your instinct. They share wisdom on how KPIs can become problematic, and how every phase of product development and customer experience requires a unique blend of objective and subjective decision-making. Links:The LinkedIn viral video of BezosGoodhart’s LawSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Tammy Soares, the new President of NTT DATA, discusses digital transformation and design-led thinking. They explore the impact of technology on industry and leadership lessons. The conversation delves into empowering the next generation of leaders and the potential of AI in customer experience.

Chris and Gina dive into the ethics of AI with Northeast General Manager of Launch by NTT Data and professor Lisa Woodley.The boom of AI over the last year has brought up questions new, and old, about the ethics of the technology we use on a daily basis. From “is it okay that the person on the phone doesn’t know they are talking to a bot?” to “how do we ethically use journalistic data?” There is so much unknown about the way this impacts our lives and society. Lisa Woodley, General Manager of Launch by NTT Data and professor of UX Design, joins hosts Chris and Gina to dissect these questions and more. She dives into what the role of the designer is in AI systems, and gives insight into how the next generation of designers approach technology ethics. Links: Unmasking AI by Joy Buolamwini Lisa’s LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

PrizePicks’ Brian Huss joins Clinton to talk about the intersection of fantasy sports, community, and technology.For so many of us, sport isn’t just about wins or losses, it’s about the experience. This week, Brian Huss, VP of Innovation at PrizePicks shares how his team is pushing the boundaries of fantasy sports, to bring together fans with highly engaging digital experiences. Brian and Clinton discuss building community alongside great products, informed by prototypes and consistent feedback. Plus, Brian gives us the origin story of Community Plays where multiple members can join forces and root for the win together.Links:PrizePicksSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Clinton is joined by Heather Hudnall, NTT Data’s chief nursing informatics officer, about building medical software that is usable at all points of entry.When it comes to your medical care, we hope and expect the best - but that’s not always what we get. NTT Data’s chief nursing informatics officer Heather Hudnall guests on this episode to dive into how we change that narrative with technology. As a former RN she is well versed in the needs of nurses doing the work on the ground and has translated those needs and desires to technology that falls into their workflow with ease and centers patient care. Listen in to Clinton and Heather's conversation about how these lessons can be translated across the industry. Links: Heather’s LinkedInSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Catalyst host, Clinton, chats with innovation and design strategist Trevor Anulewicz to discuss innovation at a repeated scale for the enterprise.Innovation historically has not been in an enterprise's lane. Enterprises stick to what they are good at and innovation has stayed in the start up’s lane. But with the right processes and infrastructure - enterprises can change, and maybe even should. Trevor Anulewicz joins Clinton today to dive into how enterprises can do innovation on a repeated scale so that they can succeed far into the future. Often innovation theater can stunt this growth but innovation gardens, that we invest in and cultivate consistently, can be so important for when companies are inevitably in trouble. Tune in to hear how your enterprise can invest in finding new, novel and valuable opportunities to innovate. Links: Operationalizing Repeatable Innovation - NTT Data Trevor Anulewicz LinkedIn Zoning in on Zone to Win with Geoffrey Moore See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Kim Curley on how organizational culture can affect customer experience Software is straightforward, it’s people that are complicated. This week Chris and Gina sit down with Kim Curley, NTT DATA’s Vice President of People and Organizational Consulting to talk about the connection between EX (employee experience) and CX (customer experience). Kim shares some brain science on why fear and vulnerability can stop us from adopting new systems in the workplace and breaks down how internal structural problems can lead to external problems for users.   Links: Kim CurleyGlobal Customer Experience Report See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.