The Chris Voss Show

Solomea: Star of Opera's Golden Age by Andriy J Semotiuk https://amzn.to/3ya7Y3A Myworkvisa.com What does it take to reach the very top of your profession or calling? How does one rise from humble beginnings to achieve greatness and to perform with other first-class artists on the world stage? How do you break through barriers blocking you from reaching success because you are not the "right kind" of person? How do you break through the glass ceiling as a woman? As a parent or grandparent, where can one find a great model for children or even grandchildren to emulate? These are just some of the questions answered in this book. Solomea Krushelnytska was hailed as the world's leading dramatic soprano during the Golden Age of opera at the turn of the 20th century. Born in 1872 into a family with eight children in a small village in Western Ukraine, she studied opera and battled her way to superstardom while performing with opera legends like composer Giacomo Puccini, director Arturo Toscanini, and tenor Enrico Caruso. Working with Arturo Toscanini, she played the lead roles of Salome and Elktra in the premiers of these operas in Italy. Among other major successes, Krushelnytska helped Giacomo Puccini rescue the opera Madama Butterfly from its failed debut at La Scala in Milan in 1904 by playing the lead role of Cio-Cio-San in the opera's re-creation in the Teatro Grande in Brescia, Italy later that year. Thanks to their joint efforts, Madama Butterfly remains one of the most popular operas to this day. She also played other leading roles in major opera houses in Europe, South America, North America, and Northern Africa. Throughout her career, she shared the fruits of her success with her family. Towards the end of her career, she moved back to Western Ukraine on the eve of World War II. Her beautiful voice was then drowned out by the gunfire of Soviet and Nazi armies and she was reduced to struggling for survival. Yet reverence for her talent likely helped her escape most of the ultraviolence that rampaged through her city at that time. Throughout the world war, she sheltered the author's mother, aunt, and grandparents in her apartment. She spent her final years in Lviv, teaching at the same place where her rise to fame and fortune had begun. Told from the perspective of her grand nephew Andriy Semotiuk, with intimate details related to his family's immigrant experience never before shared, her rags-to-riches life story is an amazing odyssey, a triumph of the human spirit, an incredible testament to her dedication to art, and an inspiration to people everywhere.

The Power of Instinct: The New Rules of Persuasion in Business and Life by Leslie Zane https://amzn.to/4bK6GtQ Award-winning Fortune 500 brand consultant and behavioral expert Leslie Zane shatters conventional marketing wisdom, showing readers how to tap into the hidden brain where instinct prevails, creating a powerful network of connections that drive people to buy your product, company, or vision. People don't make decisions with their conscious mind, but on instinct. In The Power of Instinct, marketing consultant and behavioral science expert Leslie Zane shows that to grow a brand, business, or even a social movement, traditional persuasion tactics fall short. Instead, you must connect to the instinctive mind. And to do this, you need to understand the science of consumer choice and employ techniques that work with a person's brain, not against it. Zane uncovers the hidden network of connections that dictates the snap decisions we make and cracks the code on how to influence it. With a revolutionary set of rules for expanding the network, Zane shows us how to make any brand, business, political candidate, or idea the dominant instinctive choice. With science as your guide, as well as stories from the world's most successful brands from McDonald's and Lululemon to the Yankees and Taylor Swift, you'll learn: What kind of messages create the greatest amount of positive associations; Why finding new customers accelerates growth and relying on existing ones is a trap; Why emotional stories are not enough to drive trial and long-term brand loyalty. Whether you're an entrepreneur, Fortune 500 executive, marketing professional, or job seeker, mastering the power of instinct will help supercharge your growth and make whatever you're selling the first choice for any audience. About the author Leslie Zane is an award-winning marketer, TEDx speaker and the foremost authority in harnessing the instinctive mind to accelerate brand and business growth. Like many pioneers, Zane's provocative ideas were dismissed early on. In 1995, she founded Triggers®, the first brand consulting firm rooted in behavioral science, where she continued to champion the primacy of the instinctive mind in brand decisions. With her groundbreaking discoveries in boosting salience, the Brand Connectome® and Growth Triggers®, Zane and her team have delivered over 2X incremental revenue growth for their Fortune 100 clients.

Mike Kuczkowski, the founder of OrangeFiery, on Leadership, Entrepreneurship, and Building Better Companies Orangefiery.com About the Guest(s): Mike Kuczkowski is an experienced professional with over 25 years in communications, management, consulting, journalism, and politics. In 2014, he founded Orangefiery, a firm that focuses on strategic consulting and communications to assist clients in solving business problems and driving change. Episode Summary: In this episode, Chris Voss interviews Mike Kuczkowski, the founder of Orangefiery, discussing leadership, entrepreneurship, and building better companies. Mike shares insights on communication strategies, effective leadership, and aligning employees with corporate strategies. The conversation delves into the importance of listening, sense-making, and maintaining trust as a leader. Key points covered include the significance of active listening in the first 90 days of leadership, the need for leaders to see around corners by engaging with stakeholders, and aligning employees with corporate strategies to drive organizational success. Key Takeaways: Leaders should focus on being vulnerable, listening actively, and adapting to change in dynamic business environments. Developing a sense-making approach is crucial for making informed decisions as a leader and gaining trust from stakeholders. Building trust involves showcasing transparency, integrity, and aligning actions with the organization's core values. Effective leadership requires continuous communication, empathy, and a servant leader mentality to inspire and engage employees. Encouraging a culture of learning from failure, promoting innovation, and fostering a collaborative environment are key aspects of successful leadership. Notable Quotes: "Trust is about behaviors, doing the right thing, aligning actions with core values, and making decisions based on a sense of purpose." - Mike Kuczkowski "Leading from a place of vulnerability, listening actively, and maintaining empathy can drive organizational success and build strong relationships." - Mike Kuczkowski For more insights on leadership, communication strategies, and corporate alignment, tune in to the full episode and explore additional valuable content from the podcast.

Customer Experience Expert Lynn Daniel Shares Insights on Entrepreneurism and Respect Thedanielgroup.com ### About the Guest(s): Lynn Daniel is the CEO of The Daniel Group, a company he founded in 1989. With a background in management, consulting, corporate planning, and product management, Lynn has led The Daniel Group to specialize in helping B2B companies measure, manage, and improve customer experience since 2005. His firm works with clients such as AGCO, Navistar, Kuma, and 80% of Caterpillar dealers to enhance profitable and loyal customer relationships. Lynn holds a BA in Political Science from North Carolina State University and an MBA from the University of Virginia. ### Episode Summary: In this engaging episode of The Chris Voss Show, Lynn Daniel, CEO of The Daniel Group, shares insights on how his company focuses on customer experience consulting for B2B companies. He discusses the importance of customer service, the power of referrals, and the impact of emotional satisfaction on customer relationships. Lynn emphasizes the significance of leadership's role in shaping a company's commitment to customer experience and highlights the correlation between employee experience and customer experience for business success. ### Key Takeaways: * The Daniel Group specializes in measuring, managing, and improving customer experience for B2B companies. * Customer satisfaction directly influences referrals, with highly satisfied customers being more likely to refer a company. * Emotional satisfaction plays a crucial role in customer relationships, surpassing rational satisfaction in impact. * Leadership commitment is essential in prioritizing customer experience within a company's strategic goals. * There is a strong connection between employee experience and customer experience, highlighting the need for a positive work environment. ### Notable Quotes: * "One of the things we have learned is emotional satisfaction. How you feel about something is far more powerful by far than any kind of rational satisfaction." * "There's such a strong connection between employee experience and customer experience. Ultimately, that's gonna backfire on you." Don't miss out on the insightful discussion with Lynn Daniel on The Chris Voss Show as he delves into the world of customer experience, leadership, and employee engagement. Tune in to gain valuable insights and stay informed on the latest trends in customer service and business strategy.

Shocks, Crises, and False Alarms: How to Assess True Macroeconomic Risk by Philipp Carlsson-Szlezak, Paul Swartz https://amzn.to/3zruzcg An essential new guide to navigating macroeconomic risk. The shocks and crises of recent years - pandemic, recession, inflation, war - have forced executives and investors to recognize that the macroeconomy is now a risk to be actively managed. Yet unreliable forecasting, pervasive doomsaying, and whipsawing data severely hamper the task of decoding the landscape. Are disruptions transient and ephemeral—or permanent and structural? False alarms are costly traps, but so are true structural changes that go undetected. How can leaders avoid these macro traps to make better tactical and strategic decisions? In this perspective-shifting book, BCG Chief Economist Philipp Carlsson-Szlezak and Senior Economist Paul Swartz provide a fresh and accessible way to assess macroeconomic risk, and a corrective to prevailing thinking and practice. Casting doubt on conventional model-based thinking, they demonstrate a more powerful approach to building sound macroeconomic judgment. Using incisive analysis built upon frameworks, historical context, and structural narratives - what they call "economic eclecticism" - the book empowers readers with the durable skills to assess continuously evolving risks in the real economy, financial system, and the geopolitical arena. Moreover, the authors' richer and more nuanced approach reveals that the all too common narratives of economic collapse and decline are often false alarms, while the fundamental strengths of our current "era of tightness" become visible. With rational optimism rather than gloom, Shocks, Crises, and False Alarms speaks to the key financial and macroeconomic controversies that define our times - and provides a compass for navigating the macroeconomy. Rather than relying on blinking dashboards or flashy headlines, leaders can and should judge macroeconomic risks for themselves.About the author Philipp Carlsson-Szlezak is BCG's Global Chief Economist and a Managing Director & Partner in the firm's New York office. He is a regular contributor to Harvard Business Review, World Economic Forum Agenda, and other business publications. You can read Philipp’s latest thinking in his Fortune column. Philipp was previously Chief Economist at Sanford C. Bernstein where he covered the economy and markets for institutional investors across the global asset management industry. Earlier in his career, he worked for the OECD and McKinsey & Company . Philipp studied at LSE and has a Ph.D from Oxford University.

A Wedding in Lake Como (Meet Me in Italy) by Jennifer Probst https://amzn.to/3WbvJl8 A destination wedding in Italy’s Lake Como brings three best friends back together to face the secrets of the past in this romantic novel from New York Times bestselling author Jennifer Probst. Best friends Ava, Madison, and Chelsea made a pact to reunite for each other’s weddings when their careers sent them in different directions. But after one of them makes a choice that tears the group apart, an upcoming wedding might be their last chance to heal old wounds. Ava is about to marry the man she loves in a lavish ceremony on the shores of Lake Como, but she’s haunted by the mistakes she’s made. Madison’s made a name for herself as an influencer in the fashion world but is threatened by a scandal impacting everything she holds dear. And Chelsea has the perfect family she always craved, but her professional dreams have fallen by the wayside. As they return to Italy’s gorgeous coast, the three women revisit their life-changing first trip to Lake Como during college. When Madison comes face-to-face with the college sweetheart who was at the heart of one of the most pivotal times of her life, can they forge a new way forward?

Purpose: What Evolution and Human Nature Imply about the Meaning of Our Existence by Samuel T. Wilkinson https://amzn.to/3WaeLU5 A Next Big Idea Club Must-Read By using principles from a variety of scientific disciplines, Yale Professor Samuel Wilkinson provides a framework for human evolution that reveals an overarching purpose to our existence. Generations have been taught that evolution implies there is no overarching purpose to our existence, that life has no fundamental meaning. We are merely the accumulation of tens of thousands of intricate molecular accidents. Some scientists take this logic one step further, suggesting that evolution is intrinsically atheistic and goes against the concept of God. But is this true? By integrating emerging principles from a variety of scientific disciplines—ranging from evolutionary biology to psychology—Yale Professor Samuel Wilkinson provides a framework of evolution that implies not only that there is an overarching purpose to our existence, but what this purpose is. With respect to our evolution, nature seems to have endowed us with competing dispositions, what Wilkinson calls the dual potential of human nature. We are pulled in different directions: selfishness and altruism, aggression and cooperation, lust and love. When we couple this with the observation that we possess a measure of free will, all this strongly implies there is a universal purpose to our existence. This purpose, at least one of them, is to choose between the good and evil impulses that nature has created within us. Our life is a test. This is a truth, as old as history it seems, that has been espoused by so many of the world’s religions. From a certain framework, these aspects of human nature—including how evolution shaped us—are evidence for the existence of a God, not against it. Closely related to this is meaning. What is the meaning of life? Based on the scientific data, it would seem that one such meaning is to develop deep and abiding relationships. At least that is what most people report are the most meaningful aspects of their lives. This is a function of our evolution. It is how we were created.About the author Samuel T. Wilkinson is Associate Professor of Psychiatry at the Yale School of Medicine, where he also serves as Associate Director of the Yale Depression Research Program. Dr. Wilkinson received his B.S. in mechanical engineering from Brigham Young University and later his medical degree from Johns Hopkins School of Medicine. He completed his residency at Yale, where he joined the faculty following his post-graduate medical training. His primary research has focused on depression and suicide prevention and has been funded by the National Institute of Mental Health, the National Institute of Drug Abuse, the Brain and Behavior Research Foundation, and the American Foundation for Suicide Prevention. His research and articles have been featured in the New York Times, the Washington Post, and the Wall Street Journal. He has been the recipient of many awards, including Top Advancements & Breakthroughs from the Brain and Behavior Research Foundation (2017 and 2020), Top Ten Psychiatry Papers by the New England Journal of Medicine Journal Watch, the Early Career Scholar Award from the American Psychiatric Association, and the rank of Eagle Scout.

The Wolves and the Greyhounds: A Novel of the Great War by Robert Schreiner https://amzn.to/3LcWZcA A rogue German fleet has somehow disappeared. The Royal Navy must find them—before the unthinkable happens. At the outbreak of the First World War, the fearsome German East Asia Squadron eluded a Royal Navy task force, steamed into the vastness of the Pacific—and vanished. The possibility that the elusive German fleet might suddenly appear on any horizon paralyzed the British Empire and set in motion a frantic search for the enemy warships. The fates of two naval commanders—one British, one German—are inexorably drawn together as the world plunges into war. John Luce, a veteran Royal Navy captain, must face the greatest challenge of his career as he leads a ragtag squadron of obsolete British warships into unfamiliar waters in search of the rogue enemy fleet. His darkest fears are realized, and the hunters may now become the hunted. Captain Julius Maerker of the Kaiserliche Marine has assumed his new command with the East Asia Squadron. As war is declared, he finds himself serving in the shadow of a mercurial and fiery admiral, whose ambition will take the German fleet on an extraordinary odyssey and risk the lives of thousands of his men. In this epic wartime adventure, bold gambles and tragic miscalculations pull these two captains, their ships, and their rival empires into a desperate clash—culminating in the most decisive naval battles of the war. The Wolves and the Greyhounds brilliantly dramatizes a largely forgotten chapter of WWI that will captivate fans of historical fiction and military thrillers. About the author ROBERT SCHREINER is a former CIA Intelligence Officer. After leaving government service, he embarked on a subsequent career as a consultant and executive in the global private security industry. He is an avid amateur military historian who has traveled the world, routinely sneaking in side-trips to visit ancient fortifications and battlefields. He lives in the Blue Ridge Mountains of Tennessee with his wife, two spoiled cocker spaniels, and an amusingly musical cockatiel.

Purposeful Health: An Intentional Guide To Personalized Wellness by Katie Molumby https://amzn.to/3xHcztY In this compelling exploration of the modern health landscape, delve into the harsh realities and gaps in our overall wellness. Purposeful Health takes you on a riveting journey through the disconnect from our bodies, the profit-driven healthcare pitfalls, and the alarming rise of prescribed medications. Discover how shifting mindsets, despite limited time with healthcare providers, can be your catalyst for change. It's time to empower yourself with daily choices that have profound impacts on your well-being. Meet Katie, a certified health and mindset coach driven by a profound mission: guiding others to discover their purpose and integrate it into their wellness journey. With a background in social services, Sociology, and Psychology, Katie's path culminated in her dream role of health coaching. Her journey, enriched by hundreds of clients, humbles and empowers her. Trained by the Institute of Integrated Nutrition (IIN), Katie adeptly blends holistic practices into her coaching, fostering transformative lifestyle shifts. Passionate about nurturing purpose, balance, and joy, Katie dedicates herself to empowering individuals to embrace their healthiest, happiest selves—an endeavor she finds deeply fulfilling. About the author Meet Katie, a certified health and mindset coach driven by a profound mission: guiding others to discover their purpose and integrate it into their wellness journey. With a background in social services, Sociology, and Psychology, Katie's path culminated in her dream role of health coaching. Her journey, enriched by hundreds of clients, humbles and empowers her. Trained by the Institute of Integrated Nutrition (IIN), Katie adeptly blends holistic practices into her coaching, fostering transformative lifestyle shifts. Passionate about nurturing purpose, balance, and joy, Katie dedicates herself to empowering individuals to embrace their healthiest, happiest selves—an endeavor she finds deeply fulfilling.

LIFE MASTERY – Life by Design by Mark W. Collins https://amzn.to/4cK5esi Courses.freedom-for-life.net Life Mastery, life by design, is a book that focuses on the readers created value, their unique Identity and their ability to shape their life into the uncompromisingly awesome experience they were created for. Through the conversations laid out in each chapter, they will not only learn tools to upgrade their lives but will also find powerful insights to demolish the false beliefs and lies that are standing in the way. Life mastery is a labor of love born from Mark’s own experience in striving for the life he was created for and from mentoring hundreds of others to do the same. If you want the life you dreamed you could have and want battle-tested tools to overcome what is standing in the way, then Life Mastery—Life by Design—is for you.