Punk Rock HR

In this episode of Let’s Fix Work, I talk with Professor Amy Edmondson from Harvard Business School and author of The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth. HR leaders and executives love this book, and they love Amy for her rigorous take on what it means to create a high performing and humane work environment. Her name and ideas come up in my social circles over and over again. I've come to know of Amy’s work through many women that I admire. And since it’s really important to them, it’s equally important to me.So if you are interested in psychological safety, inviting participation, and creating a productive workplace of tomorrow, then listen to this week’s episode of Let’s Fix Work.In this episode you’ll hear: Why organizations are fearful in the workplace today Why people need to understand that our human instincts, and especially our human instincts in hierarchies, are at odds with our organizational goals The definition of psychological safety How we reconcile psychological safety and corporate social responsibility That psychological safety tends to be quite variable across groups in an organization How leaders in the middle have figured out that they want their group, their part of the organization to be engaged, dynamic, energized, and candid People need to feel free to be candid and feel free to offer candid feedback How leaders can create that fearless organization, what it looks like, and some concepts leaders can use Being a leader is so different than it was even 10 years ago, and it requires such an exceptional and extraordinary skill set What the fundamental job of a leader is today  “How can you create the conditions whereby we can show up and do the work we need to do, but also keep thinking about how will we be doing it better tomorrow?” ~ Professor Amy Edmondson“Set the stage, invite participation, and respond productively.” ~ Professor Amy EdmondsonResources from this episode:Thank you to our sponsor: Ultimatesoftware.com/LFWAmy at Harvard Business School: https://www.hbs.edu/faculty/Pages/profile.aspx?facId=6451Amy on LinkedIn: https://www.linkedin.com/in/amedmondson/The Fearless Organization: Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth: https://amzn.to/2XntpqW We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.

We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.This week I'm talking to radio personality, Ryan Arnold. He's a longtime friend and DJ at WXRT, Chicago's Finest Rock. He's also the founder of Desoto and State Communications. In today's show, we talk about what it's like to have a dream job and how health insurance makes dreams possible. We also cover side hustles, entrepreneurship, and the art and act of service.If you want to hear how dream jobs happen with health insurance from a smooth-talking radio personality and PR professional, then sit back and listen to this episode of Let’s Fix Work.In this episode you’ll hear: Ryan’s love of communicating,presenting, and being a personality: when he decided he was going to be in radio His experience during the Great Recession, unable to find a job in radio and taking a job as a heavy equipment operator The important lesson of checking ego at the door and coming back to earth Benefitting from and having your world change from access to healthcare The normal culture of a radio station versus the culture at WXRT Having a dream job and Ryan’s thought about it all Ryan’s passion for communicating on behalf of the little guy Ryan’s PR company, Desoto and State: why the company exists, who they work with, and the work they do “I'm privileged to do this every day. I walk into the Prudential Building where the station is located, my key card beeps and I walk into the studio. I'm grateful every day.” Ryan Arnold, DJ at WXRTResources from this episode:Thank you to our sponsor: Ultimatesoftware.com/LFWDesoto And State Communications: http://desotostate.com/Ryan on WXRT: https://wxrt.radio.com/hosts/ryan-arnoldRyan on Twitter: https://twitter.com/RyanArnoldRocksRyan on Instagram: https://www.instagram.com/ryanarnoldrocks/2112: https://2112inc.comMaggie Rogers: https://www.maggierogers.comCourtney Barnett: https://courtneybarnett.com.au

We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.This week on Let’s Fix Work, I welcome entrepreneur and technologist, Armen Berjikly. Armen currently serves as the Senior Director of Growth Strategy at Ultimate Software, where his expertise in human-computer interactions drives Ultimate's artificial intelligence platform and direction. Prior to his time at Ultimate Software, Armen served as the Founder and CEO of Kanjoya, Inc., a workforce intelligence company that pioneered critical advancements and understanding of human emotion. Yes, all of this makes Armen expertly able to talk about AI in the workplace.If you're interested in the hype, the reality, and hope of AI in the workforce, then sit back and listen to this episode of Let’s Fix Work.In this episode you’ll hear: The intersection of artificial intelligence (AI) in the world of work What AI is and what it is not Human Resources and AI: what AI is doing to help individuals make better decisions. Plus, will AI replace HR professionals? The importance of building a code of conduct for AI The red line that technology should never cross How AI enables HR professionals to do their job more efficiently and how it enables them to enjoy their job AI can help HR make decisions with more competence and more fairly Armen’s outlook as a leader, on the current state of work in the world today “Solutions are rarely simple. It's rare to just throw a machine at a problem and magically everything will work, right? It has to be a partnership, like a symphony.” ~Armen Berjikly, Senior Director of Growth Strategy, Ultimate Software“It's so easy to put technology on a pedestal and worship it. But that's not the role that technology needs to play in society. We have hard decisions to make. Can technology help us make decisions better, more fairly, more quickly, and help us lead better lives?” ~Armen Berjikly, Senior Director of Growth Strategy, Ultimate SoftwareResources from this episode:Thank you to our sponsor: Ultimatesoftware.com/LFWArmen on Twitter https://twitter.com/armenberjiklyArmen on LinkedIn: https://www.linkedin.com/in/armenbHow Your HR Department Can Develop an Ethical Stance on AI: https://hrdailyadvisor.blr.com/2018/11/28/how-your-hr-department-can-develop-an-ethical-stance-on-ai/

We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.Ultimate Software is hosting dozens of free educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.Martin Moore is the founder and CEO of Your CEO Mentor. He is a successful CEO who has already walked the path of leadership and is now sharing what he knows about leadership with others. He is the “leader from down under,” and is also my guest this week on Let’s Fix Work.In this episode, Martin and I talk about the five ways to kill your leadership career, the core skills needed to be an effective leader, as well as, the state of leadership today. So if you're looking to improve your leadership skills and want to hear from a man who knows a thing or two about leadership (and has a killer Australian accent), sit back and enjoy this episode of Let’s Fix Work.In this episode you’ll hear: Core leadership skills needed in the workforce today How to know if you’re ready for leadership Tips for delivering feedback or receiving feedback when a conflict arises How to avoid ambiguity as a career killer Being mindful and focused as a leader and the need to carve out time for mindfulness Martin writes that far too many leaders are working at the wrong level. He explains what this means Martin shares what Your CEO Mentor is and the programs it is bringing to leaders in 2019 and beyond Why resilience is so important to being a CEO and leader The importance of integrity and character Creating a company culture from the top down “There are five basic skills for a leader. The first of those is communication, and when I say communication it's not just talking, because all leaders can talk. It's about listening and understanding the people that you're talking to. And, you need to have the ability to get the most out of your people by having the leadership dialogue that brings out their best.” ~ Martin Moore, Founder and CEO, Your CEO Mentor“Leadership drives culture and culture drives performance.” ~ Martin Moore, Founder and CEO, Your CEO MentorResources from this episode:Thank you to our sponsor: Ultimatesoftware.com/LFWMartin Moore’s website: www.yourceomentor.comConnect with Martin on LinkedIn:  https://www.linkedin.com/in/martin-moore-075b001/ **Listeners Receive a 15% discount to Martin Moore’s Leadership Beyond the Theory program: https://courses.yourceomentor.com/courses/lbt Use Discount Code LFW15 (Code is valid from Feb. 1st-28th. Class starts on Monday, March 4th)

We're proud to be sponsored by Ultimate Software. They're a leading cloud provider of people management solutions with a commitment to continuing education for HR, talent, and payroll professionals.Ultimate Software is hosting dozens of free, educational HR workshops around the country. Check out ultimatesoftware.com/LFW for more information on how to earn free HRCI, SHRM, and APA recertification credits.This week on Let’s Fix Work, I welcome Dr. Julena M. Bonner. She's an Assistant Professor in the Management Department of the Jon M. Huntsman School of Business at Utah State University. That’s right everyone, this week we've got an academic in the house!Dr. Bonner received her Ph.D. from Oklahoma State University and her research interests include behavioral ethics, ethical leadership, emotions, and workplace deviance. Recently, Dr. Bonner wrote a research paper on employee unethical behavior, which we’ll cover in this episode.So if you're interested in learning why employees spit in people's food (you betcha’, we're going there) and how to mitigate this kind of bad behavior, sit tight and listen to this episode of Let’s Fix Work.In this episode you’ll hear: Dr. Bonner share why she began her research on customer and employee hostile interactions Some types of lashing out behaviors employees displayed that Dr. Bonner observed during her research; including assault, sabotaging food, and more Given the risks and consequences of employee bad behavior against customers, employees still do it and we explore some reasons why Where emotional responses originate Ways to mitigate employee bad behavior or stop it in its tracks What a culture of ethical behavior and ethical leadership looks like “When a work environment has a strong culture of ethical behavior to your formal policies and informal values exemplified by other employees and managers, employees are more likely to control their reactions and behave professionally when they're mistreated by the customer.” ~ Dr. Julena M. BonnerResources from this episode:Dr. Julena M. Bonner: http://huntsman.usu.edu/directory/bonner-julenaLaurie on LinkedIn: https://www.linkedin.com/in/laurieruettimann/Let’s Fix Work on LinkedIn: https://www.linkedin.com/company/letsfixwork/

Let's Fix Work is underwritten by WorkHuman, sponsored by Globoforce.​ Visit WorkHuman.com and use code WorkHumanLFW for a $100 off discount.This week on Let’s Fix Work, I am happy to introduce you to Hung Lee. Hung is the founder of WorkShape.io - the revolutionary recruiting platform for software engineers. He's also an editor of the leading industry newsletter called Recruiting Brainfood. I love the newsletter, and I know you will too!Today, Hung and I are talking about the real currency and real truths of business and relationships. Hung and I also have an honest chat about work, mental health, entrepreneurship, and what it takes to actually make a sale. And spoiler alert: it's really hard to sell stuff.Whether you're an entrepreneur just starting out or a seasoned careerist who's curious about hanging a shingle, know this: business relationships are important. We’re talking about that and more, in this episode of Let’s Fix Work.In this episode you’ll hear: Hung share his entrepreneurial journey The stereotypes and myths of entrepreneurship Hung’s unique take on being an entrepreneur and on role models The risks and downsides of being in business How the steps to customer acquisition differ when you are an employee vs. an entrepreneur Make it easy for people to buy from you: How the hell do you do that? Recruiting Brainfood newsletter, Hung’s thoughts and thinking behind creating it The real currency of life, relationships, and how Hung developed his own relationship skills for business “In a connected world, people need to be very conscious of where the flow of information is and if you're a businessperson or an entrepreneur, you need to be standing at the confluence where that information flows for your particular market or industry. You know you can have flaws in every single thing you're doing. But if you stand in the right place, you're going to be alright.” ~ Hung LeeResources from this episode:LinkedIn https://www.linkedin.com/in/hunglee/Twitter https://twitter.com/HungLeeFacebook https://www.facebook.com/hunglee88Instagram https://www.instagram.com/hung_leeWebsite: workshape.ioRecruiting Brainfood is a 3 Course Meal Sunday newsletter Mon-Thurs - group discussion on the shared content Friday - livestream the best thoughts + bringing in the original content creators to share their insight. How to participate: Join the newsletter here (https://lnkd.in/gPqC6k8) Join the community here ( https://bit.ly/2somDTn ) Save your seat for the livecast here ( https://bit.ly/2RIR7xM)

Let's Fix Work is underwritten by WorkHuman, sponsored by Globoforce.​ Visit WorkHuman.com and use code WorkHumanLFW for a $100 off discount.When I think of today’s guest, I think of her as a superb expert in career advice. I am happy to welcome to Let’s Fix Work, Kathryn Sollmann. Kathryn is a speaker, coach, and author. In her new book, Ambition Redefined, she encourages independence from “lean-in” and “break the glass ceiling” language. She wants you to find your own brand of ambition and success, take advantage of today's more flexible workplace, and chart alternative career paths that accommodate and fund the life that you want and you deserve.One of Kathryn’s missions is to show women that there is a lot of flexibility to be found in the workforce today. So if you want to find balance but don't know where to start, and if you deal with childcare issues or aging parents and you're sick of the way the rat race doesn't take care of you, then sit back and listen to this episode of Let’s Fix Work. In this episode you’ll hear: Kathryn’s work as a career coach to women over the last 15 years What the book, Ambition Redefined, is all about Finding flexible work that fits your life How the message around side hustles and aggressive entrepreneurship is hurting the workforce Kathryn shares an example of a client who was told to lean into the system, just couldn't swing it, and eventually found a great mix of flexible work, but rewarding work as well Opting out of Corporate America and the dangers of not working How to broach the topic of work-life balance with a boss The six different kinds of work flexibility Kathryn said it best when she said, “There are lots of smart, talented, and ambitious women who are looking for a different kind of work paradigm. One that allows them to more capably blend work and life.” If you come away with anything from this episode, I hope you come away with knowing that you can find some kind of flexible work that fits your life! Resources from this episode: Website: https://www.kathrynsollmann.com/Twitter: https://twitter.com/kathrynsollmannFacebook: https://www.facebook.com/9LivesForWomen/LinkedIn: https://www.linkedin.com/in/kathrynsollmann/Instagram: https://www.instagram.com/kathrynsollmann/Book: Ambition Redefined: Why the Corner Office Doesn't Work for Every Woman & What to Do Instead

Let's Fix Work is underwritten by WorkHuman, sponsored by Globoforce.​ Visit WorkHuman.com and use code WorkHumanLFW for a $100 off discount. Not everyone knows that I am a daughter of a police officer. My mom is retired from the Chicago Police Department. She has a great benefit plan and pension package. That’s because of smart union negotiations. Yes, the union has done right by my family. And speaking of unions, my guest this week is Jason Greer, labor relations expert and founder of Greer Consulting Inc. He is a Gen-Xer with a slightly different take on unions. He believes in protecting the working class and that there is strength in numbers. But yet he also believes a union is the wrong way of protecting your interests. We talk about all of that and more in this week’s episode of Let’s Fix Work. In this episode you’ll hear: Jason’s quick and dirty story of who he is and what he does The reasons many companies fight unions and work to keep them out Jason’s thoughts on “getting the union you deserve” Labor relations and why it’s really shades of grey (and not just black and white) If employees forgo use of a union, what can they do to protect their benefits and interests? How to bridge the divide and recover a relationship that's broken following a union or employee dispute Unions and the civil rights movement, how the two are connected and whether or not unions have been good for protecting minorities in America Jason shares one horror story about what a union does and doesn't do if you don't play along How can you decertify a union? Jason shares what you can do, what's legal, what’s illegal and some next steps you can take  Leaders and employees, if you take anything away from this conversation, take this: You've got to start the conversation early about what you want and voice your expectations. If you do so, maybe you won't need a union or even an intermediary. What you need most is to have a voice, to be brave and to begin the conversation. Jason said it best when he said, “There is strength in being proactive.”If you are interested in the state of unions in 2019 or you want to hear from an African American man who talks about civil rights and busting unions from a different perspective, then give this episode a listen. Resources from this episode:Jason’s website: https://www.greerconsultinginc.comTwitter: https://twitter.com/LaborDiversityFacebook: https://www.facebook.com/GreerConsultingInc/LinkedIn: https://www.linkedin.com/in/jasonjgreer/Danny Ozment’s Podcast Supercharger Course: https://dannyozment.com/podcastsupercharger

Are you known as a troublemaker? Do you hate the status quo? Well, on today's show, Dr. Patti Fletcher joins me to discuss what it means to be a disruptive influence at work and how it can work to your advantage. Dr. Patti Fletcher is a global speaker on gender equity, cultural transformation and leadership, and the best selling author of the book, Disrupters: Success Strategies from Women Who Break the Mold.  In addition to talking about disrupting the status quo, we talk about Patti’s career journey, how she came to research the topics of unconscious bias and gender equity, plus we talk all about her book. Additionally, we discussed the topic of gender equity and exclusivity. And of course, we covered disruption in the workplace - both the positive effects and negative. In this episode you’ll hear: The various stages of Patti’s career beginning with enterprise software and on to what she is doing now How Patti came to pursue the topic of disrupting HR and gender equity in the workplace Patti shares about her book, Disrupters: Success Strategies from Women Who Break the Mold, real-life stories from real women in the workplace What Patti thinks about the book Lean In, it’s message about gender equity and why, in the words of Michelle Obama, “That shit doesn’t work.” Disruption and disrupters, including negative disruption and positive disruption What to do when someone feels threatened when you are disrupting the status quo and how to protect your own interest in a healthy way Stories of people who didn’t belong and found purpose and meaning elsewhere The state of business today as it relates to disruption, unconscious bias and gender equity In the wise words of Dr. Patti Fletcher, “There is a status quo that’s no longer serving the world in which it lives and we have to disrupt it. Disrupting means you unpack it. Some things might be working, let’s keep those. But let’s disrupt the ones that aren’t.”So if you're ready to burn bridges or at least shake up your career, this episode is a MUST listen. Oh and hey, come see us at WorkHuman in March, in Nashville, Tennessee! We are appearing together on a panel and we’d love to meet you.Resources from this episode:Today’s Sponsor: WorkHuman.com - Use Code WORKHUMANLFW for a $100 discountDr. Patti Fletcher’s websiteDr. Patti Fletcher’s book Patti on Twitter, Instagram, FacebookShe for S.H.E. ConferenceSXSW (South by Southwest)Lean In by Sheryl SandbergThanks to Danny and his team at Emerald City Productions, the producers of Let’s Fix Work.

I love it when podcasts are confessional and brave. It inspires me and makes me want to tell you all of my secrets. But what happens when a podcast veers away from being authentic to straight-up marketing that is, well, somewhat jarring? I will tell you what happens (because it did); I become inspired to record a bonus episode to talk all about it.While listening to a marketing podcast, the host shared her experience about a recent weight gain. What was perceived as authentic and vulnerable at first, crescendoed into an affiliate marketing pitch. Okay I understand podcast hosts sell products on their episodes. I get it and can respect it. I may sell products or services on my podcast in the future, as well. But then the host said this, “Everybody needs a life coach,” and my respect flew right out the window.I’m not really sure that everybody needs a life coach. I do know that everybody needs psychological safety, love, food and healthcare. Sometimes we say, “Life coach,” when we mean, we need friends (or support) or even therapy. The work of living an authentic life, where we are happy with ourselves, where we treat our bodies and souls with kindness, that doesn’t happen in a mastermind group, with a life coach or even in therapy. It happens in our hearts. And, that is the topic of this bonus New Year’s Eve episode - it’s about doing the work, being your own life coach and fixing yourself in 2019. Resources from this episode:John Hancock Stair Climb - http://bit.ly/LFRHustle19Snickerdoodles recipe - https://laurieruettimann.com/omahs-snickerdoodles/