The Happy Clients Podcast

Introverted? How To Succeed As An Agency Owner Without Changing A Thing! with Will Wang of Growth Labz Have you ever wondered how an introverted freelancer can go out to create a successful agency? Well, you're in for a treat with the one and only Will Wang, from Growth Labz.  In this episode, you'll learn how Will went from an introverted freelancer to a successful agency owner. He pulls back the curtain on the real struggles he's gone through to get to where he is today.  We promise you'll get tons of value from this episode with Will, Katie and Taylor on The Happy Clients Podcast! [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!

Run An Agency With Your Partner? Here's The Truth You Must Know! Featuring Culture Shock Marketing Have you ever wondered what it's like to build an agency empire with your significant other? Watch these two lovebirds collide their backgrounds of Psychology + Film/TV to create a digital marketing agency that takes Australia by storm. Meet Culture Shock Marketing 👋 On this week's episode of the podcast, we sat down with David and Kirty from Culture Shock Marketing to get real about what it's like running an agency with your partner. From agency structuring to client relations, D & K give our listeners great insight into building a legacy that is set up for success (not to mention some great relationship advice too 😉.) After listening to this episode, you'll learn: How Culture Shock Marketing creates brand-centric create for their health-focused clientele How to build long-term relationships with your agency clients And of course, how to go into business with your partner (and have fun with it!) Listen in to this power couple— you don't want to miss this opportunity to level up your agency! [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!

What Does A Day In The Life Look Like As A Client Account Manager? Jenna Meldrum from DOT & Co. Tells All Here's your inside scoop on what Client Account Managers do at DOT & Company. This week, we feature our powerhouse CAM, Jenna Meldrum, to give her candid take on life inside of three (yes—three) agencies and how she crushes client management. It's no secret that life as a Client Account Manager normally requires one to wear many hats. Everything from inbox manager, to project management guru, to client confidant, scheduler, and everything in between. If you're an agency owner listening to this episode wondering how to hire a 'Jenna' for your team, then keep reading. (Yes, she really is that amazing and so is our team!). DOT & Company Client Account Managers are game changers for agencies, helping to: Get client communication off of your plate Build systems + SOPs tailored to your agency Make your clients become happier than ever Give you the confidence to enter the holiday season knowing your team's got you covered Interested in learning more? Book a call with our team today! [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!

FAQs of working with DOT & Co Ever wonder what it would be like to hire a Client Account Manager for your agency? Curious about what we do over at DOT & Co.? Well, you've landed in the right place my friend ✌️ On this week's episode of the Happy Clients Podcast, we are diving into all of the Frequently Asked Questions of working with DOT. We welcomed our Marketing & Sales Manager, Carly, on the pod to spill the tea she gets when connecting with agency owners looking to learn more about our services! If you've recently come across our ads, heard us on a podcast, or were referred to us through a lovely friend— this one's guaranteed to give you all the info you need for your agency. And the best part!? 🚀 WE HAVE NEW SPOTS OPEN TO PARTNER 🚀 Head on over to dotandcompany.co/dotapply to get a call booked with our team and start the conversation on getting you out of the weeds. [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!

Agency Owner Talk: Training Your Existing Team To Become Client-Facing From freelancer to agency owner, and savvy social media expert, meet Andréa Jones of Onlinedrea. Listen in as this expert shares a tip or two on setting your client-facing team up for success with training and resources that empower your account managers. Andréa is fiercely committed to helping businesses and podcasters build profitable communities online through simple social media solutions.  From agency owner to agency owner, this episode gives you ALL the real talk on training your existing team to become client-facing (psssst, we can help with the training part 😉). Looking to connect with Andréa? Check out → Onlinedrea The Social Savvy Podcast LinkedIn - pssst, there's a ton of freebie content here [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!

How To Use Unlimited Graphic Design Services to Serve Your Agency | Jeff Minnichbach from No Limit Creatives We always talk about how outsourcing can revolutionize your biz— and if you're an agency owner looking for some creative help, grab those headphones and plug em' in! Meet Jeff Minnichbach from No Limit Creatives. A number of years ago, Jeff was a graphic design freelancer and realized that the digital marketing industry needed a service where you didn't have to vet, hire, train, and manage graphic designers. No Limit Creatives was born, a company that allows your agency to leverage a subscription-based model for graphic + video design work. Essentially, this podcast is your ultimate guide to unlocking unlimited graphic design services for your business. How awesome is that? 🙌 If you're a marketing agency, Ecom brand or run any online services and are looking for graphic design & video help, head on over to www.nlc.com. You'll be in great hands with the seasoned pros from Jeff's team! [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!

How to Turn Down Clients - The Nice Way Let's be honest, we've all been there. You get on a call with a prospective client and something just doesn't sit quite right. You start to doubt if this will be a fit for your agency, and then that pit in your stomach forms: How do I turn them down? On this week's episode of the Happy Clients Podcast, we invited our Marketing Manager and Sales Expert, Carly Corkum, to share her take on how to turn clients down the nice way. Her biggest takeaways: It's OK to turn clients down Develop your client avatar If you're going to turn someone down, look to add value in other ways If you've ever asked yourself what to do in those sticky sales and client intake situations, this podcast will definitely give you the confidence to refine your process for working with clients. Speaking of clients, if you want help looking after yours and want to connect with Carly around your options, she's always happy to chat ✨ Reach out here! [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!

You're just not QUICK enough. Red Flags in Client Communication from Your Team You feel like your team's client communication is slipping through the cracks? These are hard conversations to have, so let us help. You want your team to be independent, but you also know most tasks would be faster to do yourself. You feel that there are some communication slip-ups that just aren't okay with. That right there can cause a HUGE stressor on you, the agency owner. You must listen to this episode if you nod your head yes to any of the following 👇 You’re so busy running the business, you know tasks (and, ahem, clients) slip through the cracks You want the freedom to work from wherever, but now that you have a team, it feels impossible You wish you could upload your brain to new hires so they could understand the industry from day one You want to scale the business, but you know your systems and team aren’t set up to sustain success You don’t have the time or energy to follow up with your team 24/7 (or double-check their work) As the world’s first and only dedicated team of Client Account Managers for digital marketing agencies, we can help keep your clients happy, too, with the exact systems, training and templates we use every day to support 7-figure agency owners as their remote Client Account Managers. Access everything at www.thecamschool.com/ [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!

How To Improve Your Team Efficiency & Get Results Have you ever heard of an Internal Quality Assurance Checklist? 🥵 If not, your team's in for a treat. I promise this will save you TONS of time, and headaches from upset clients. Talk about major team efficiency & team effectiveness! When you first onboard a client, it’s super helpful to do a deep dive into their funnel, products, and social media to get a good idea of who they are, and how their user journey may impact ad performance. Right? Whether your agency conducts funnel builds, does lead generation, or does course launches, it’s important to have an idea of what setbacks may arise once you launch, so you’re aware of the full picture, and you can provide insights to the client early on (whether or not it is your agency's responsibility!) Overall, to improve your team's efficiency, we recommend implementing Internal Quality Assurance Checklists testing during the onboarding and pre-launch phase. Want to save 10+ hours? Get instant access to our checklists + personal insights from our team how to implement them here. [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!

As an agency owner, you KNOW that your clients are the bread and butter to your success. If you continue to lose clients, this isn't a good feeling. You lose momentum, your clients aren't telling their friends about you, and your growth is stunted.  So, what can you do? Keep your clients happier for longer.  In this episode, we talk all about how to keep your clients longer and our tried and true tactics to ensure your agency's success.  As former digital marketers, we gave up the agency hustle to zero in on what we do best: Keeping clients happy. As the world’s first and only dedicated team of Client Account Managers for digital marketing agencies, we can help keep your clients happy, too, with the exact systems, training and templates we use every day to support 7-figure agency owners as their remote Client Account Managers. Meet: The CAM Collective.  The answer to creating the digital marketing agency of your dreams Meet the CAM Collective, a monthly membership program for your in-house Client Account Managers to fast-track their understanding of the digital marketing industry, campaigns, and how to make (and keep) your clients happy. All while having personal insights and access to our team for any questions or personal coaching! Tune into this week's episode of The Happy Clients podcast to learn about all things happy clients, and we ensure you'll learn something that'll help grow your agency. [HELPFUL LINKS] Onboarding Checklist: Grab our onboarding checklist here.  [ABOUT THIS PODCAST] Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way. Cheers, to happy clients!