

Performance Matters | A 5 Moments of Need® Podcast Series
performancematters
This podcast series dives deeper into the 5 Moments of Learning Need®.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
The 5 Moments of Need present a practical framework to drive higher job performance. The Five Moments of Learning Need focus on the different times where workers need learning. They are: New—when you are learning something for the first time, More—when you are expanding your knowledge, Apply—when you are learning while in the flow of work, Solve—when you need to solve a problem, and Change—When you are adapting to change.
This series, hosted by Bob Mosher and Conrad Gottfredson, will help you to better understand the theory and best practices behind this powerful methodology and framework.
Visit www.5momentsofneed.com for more resources and join the conversation on LinkedIn at https://www.linkedin.com/company/5-moments-of-need/.
Episodes
Mentioned books

Jul 22, 2021 • 25min
Vocabulary Matters
Hosts, Bob and Con, sit down to discuss words.
What is workflow learning? What is it not? What is performance support? What is it not? What is targeted training? What is it not? What exactly is EnABLE? And how do each of these fit into The 5 Moments of Need framework?
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

May 14, 2021 • 23min
Experience Matters | Bringing Workflow Learning to the Factory Floor
Host, Bob Mosher, sits down with Dhiren Doshi from Colgate Palmolive to talk through how he brought The 5 Moments and workflow learning to the manufacturing floor. They discuss goals, results, and where Colgate Palmolive is headed next.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Apr 15, 2021 • 30min
A Global Look at Workflow Learning
This episode welcomes Alfred Remmits, CEO of Xprtise, who shares with host, Bob Mosher, his international experiences of migrating organizations from training to performance. The two discuss workflow learning and Alfred's work in The Netherlands, as well other parts of the world, along with what his clients have learned, and are learning.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Mar 29, 2021 • 23min
Strategy Matters | An X-CLO’s Perspective on Workflow Learning
This episode features Rob Lauber, X-Chief Learning Officer, now Advisor, CEO and Founder at XLO Global, LLC.
With more than 30 years in the L&D space, he and host, Bob Mosher, discuss how the real goal of any business is solving the organization's true challenges, while increasing employee performance.
Listen, or download this episode now, to hear Rob's approach to finding, selling, and solving these challenges and boosting performance.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Mar 3, 2021 • 20min
Performance Matters | Developing Leaders in the Workflow
Hosts Dr. Conrad Gottfredson and Bob Mosher tackle soft skills, specifically leadership, in this episode of Performance Matters.
Senior executives spend just three percent of their workday thinking about the future—that’s a mere 14 minutes per day pondering the environment where they compete.*
The future is crucial to an organization’s success, but day-to-day activities are a time suck.
By embedding the tactical work of leaders into the workflow, and considering each of The 5 Moments of Need when designing leadership development programs, we’re able to help leaders operationalize this work and free up time for actual thinking and leading.
Listen, or download this episode now, to discover how you, as a leader, or your organizational leaders, can get time back each day to “lead”.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
* https://blog.shrm.org/trends/at-work-in-2020
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Jan 18, 2021 • 33min
Experience Matters | It’s Evolutionary, Not Revolutionary
Host, Bob Mosher, and Sam Allen, Owner of Insightful L&D, discuss his performance-first shift and how this journey has been more evolutionary, than revolutionary.
Listen to Sam get "real" about how this type of change doesn't happen overnight and how he's eased both his stakeholders and team into the shift.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Jan 5, 2021 • 29min
Strategy Matters | Content Management 2.0
Listen to hosts Dr. Conrad Gottfredson and Bob Mosher discuss what went wrong with Content Management the first go around and how we can harness the needs of today to build correct, and usable, content management processes and systems - that work.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Dec 14, 2020 • 31min
Experience Matters | From Order Taking to Strategic Partner
Listen to Bob and Meghan Castillo, principal learning experience designer at HubSpot, discuss how she is shifting her team to being more focused on developing solutions and training by those experiencing and performing the roles, rather than taking orders from a higher level, who may not know the true challenges.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Dec 3, 2020 • 29min
Trends: The Shifts & Pivots in L&D
Host Bob Mosher discusses specific trends we're hearing, seeing, and experiencing in our current, and ever-evolving, professional landscape.
This episode specifically walks through the changes we've seen, and are seeing, in terms of: design and delivery, learning impact, budgets, the learning field's larger role, and of course the shifts in the learners themselves.
Listen to hear more on how you can meet your organization where it needs you, on the front lines of ensuring performance comes first and foremost.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.

Nov 5, 2020 • 29min
Experience Matters | A Call Center Conversion
In this episode Bob Mosher talks with Chris King, Chief Learning Provocateur at CEEK LLC, on his latest 5 Moments project which is tied to the pandemic.
Listen as Chris describes the project, the urgency, the magnitude, and of course the solution and how the pandemic is the chance to change the way we do business.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.