The Double Your Production Podcast

Kellie Black started her career as a dental hygienist helping patients chairside. She found she also enjoyed the business side of dentistry and quickly rose into a leadership position within that practice where she helped the team expand from two offices to an impressive seven. Now Kellie is a business coach with The Team Training Institute and she's joining Dr. John Meis and Wendy Briggs today on the podcast to share her perspective on practice growth. Kellie has helped practices around the country improve their performance, grow their teams, and expand to additional locations smoothly and easily. Catch this episode to learn how she helps practices grow and which key metrics she uses to make fast, long-lasting improvements. In this episode, you'll learn: What systems to put in place to ensure smooth practice expansion How to create consistent clinical protocols across the practice How to better understand and manage hygiene capacity One of the easiest and most impactful metrics a practice can track

Understanding and monitoring practice data is crucial for a dental office to succeed. If you don't watch key numbers, you can't see what's really happening in the practice and you can't make improvements. Many practice owners resist involving the team in analytics and financials because they're worried about difficult money conversations and the risks involved with transparency. But interestingly, we found that when the whole team has a general understanding of practice economics, there is less overall frustration and a wholehearted focus on improving results. When everybody on the team knows how to monitor key numbers for their role and how to improve those numbers, the practice can reach its goals much more quickly. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are sitting down to talk through how to involve the team with data and key metrics. You'll learn the mindset shifts necessary to get everybody on board with better data in your practice.

In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs sit down with Paul Lowry from Dental Menu to talk about how to use membership plans, discount plans, and rewards programs in your dental practice. In-house benefit plans are a great way to serve patients who don't have dental insurance. Offering your own plans and perks ensures these patients have the financial flexibility to keep up on their preventative care and move forward with needed restorative treatment. In this episode, you'll learn: The difference between a dental membership plan and a discount plan How membership plans improve patient retention How discount plans help improve case acceptance and close treatment The best ways to incorporate rewards in your practice to incentivize retention and preventative care How to get the whole team on board with membership plans and better financial options for patients Within the episode, Paul mentions 5 free modules where you can learn all about the process of dental membership plans. Click here to access the free modules: http://www.dentalmenu.com/education If you have any questions or would like to get in touch with Paul, you can reach him at paul@dentalmenu.com

Paige Hood is a practicing hygienist and a Certified Hygiene Coach with The Team Training Institute. She's got years of experience not only improving her own skills as a hygienist, but also helping others excel. Today, Paige is joining Wendy Briggs on The Double Your Production Podcast for an in-depth conversation about how hygienists can raise the standard of care in a dental practice. In this episode, you'll learn: Which qualities separate top-performing hygienists from the rest How the company culture of a practice impacts hygiene care (and how team members can improve the culture each day) Important mindset shifts hygienists need to make in order to better serve patients A breakdown of how to spend your time with each patient (30% is spent on personal things and getting to know the patient better) How to use a risk assessment conversation to help patients move forward with the care they need

Kaizen is the Japanese business philosophy of continuous improvement. Rooted in post-World War II economic reform, Kaizen is about making steady changes for the better. Toyota famously used this concept to develop its lean manufacturing process and become a leader in quality in the automotive industry. Kaizen can be used in a dental setting as well, allowing a team to revisit processes and make improvements for greater efficiency, effectiveness, and better patient care. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are sitting down to explain exactly what Kaizen is, how it works in an organization, and how to apply it to a dental office. The dental environment is filled with challenges: declining reimbursements, increasing costs, staffing shortages, and increased competition. With this shift in thinking, dental practices can be more adaptive to the changing dental industry and well-positioned for continued success.

Bert Triche is a practicing hygienist and a Certified Hygiene Coach with The Team Training Institute. She's got 43 years of hygiene experience and has coached other hygienists for 12 years. She's joining Wendy Briggs today on The Double Your Production Podcast for an important conversation about how hygienists, dentists, and office managers can navigate the current shortage of hygienists around the country. In this episode, you'll learn: The current market challenges in hygiene staffing How to calculate your actual earnings as a hygienist How to ask for a raise with an understanding of the practice's economics How to protect a positive company culture amid staffing shortages How production-based compensation better serves the hygienist, the patient, and the practice The best way to handle burnout or stagnation in hygiene

Most dentists don't have extensive experience in property negotiations and this puts them at a significant disadvantage when purchasing or leasing property for their dental office. Today, Colin Carr is joining Dr. John Meis to talk about how to level the playing field in these negotiations and allow dentists to expand and grow more seamlessly. Colin's company that provides commercial real estate services for healthcare providers. They represent dentists and other healthcare providers in commercial real estate purchase and lease transactions to make sure they get the very best deal possible. In this episode, you'll learn: · Common mistakes dentists make when renewing a commercial lease or purchasing property · Why real estate experts can save you hundreds of thousands of dollars in lease rates · Why it's important to approach any negotiation with a strategic position · Why it's crucial to determine the total cost of a deal (rather than just looking at the lease rate) · How to avoid the trap of negotiating on just one property at a time To learn more about Colin's company and how they help dentists, go to www.carr.us

There are pervasive myths in all industries that, if left unchecked, can damage the morale of business owners. Dentistry is no different. Today, we're debunking some of these myths so you can make decisions in your dental practice with confidence. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are clearing up 3 myths that have been floating around in dentistry lately and sharing 3 ways to improve performance and profit during times of uncertainty. In this episode, you'll learn: Why focusing on cost-cutting strategies can hurt business opportunity (you should be aware of your spending, but don't make cost cutting your primary focus) How to use small changes in the practice to create big improvements in profitability A crucial shift the practice philosophy to make sure the team and the patients feel valued How to use the Toyota method to create greater efficiency in the practice Easy ways to expand the practice and the procedures offered Don't let yourself get swept up in the fears of economic uncertainty. As the industry shifts and changes, it's important to keep yourself informed and equipped with great strategies. Listen to today's episode for our latest recommendations.

Did you know… on average, 40% of the incoming calls to a dental practice go unanswered? The loss involved with phone inefficiencies is much larger than most practice owners think. When patient calls don't get answered, appointments don't get scheduled, and the practice loses a tremendous amount of opportunity. Amol Nirgudkar is the CEO of Patient Prism, a company that provides dental practices with the technology needed to optimize phone calls and improve patient flow. While AI is currently a trending topic, Patient Prism has been using artificial intelligence and machine learning for years to revolutionize how the front desk performs in practices across the country. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs sit down with Amol to talk about the advantages AI tools can provide practices to increase patient flow and improve performance. In this episode, you'll learn: How dental AI tools actually help team members perform at a higher level (don't worry, these bots won't replace real members of the team) How Patient Prism tracks key metrics during phone calls and provides the practice with important data Why it's important to track phone call patterns and how to identify potential problems within the practice How AI can help practice owners and leaders identify areas of growth and expansion How Patient Prism can help spot problems or gaps in service and allow more patients move forward with care To learn more about Patient Prism, go to https://www.patientprism.com/

Carrie Marshall grew up in a family dental practice. As an adult, she worked as a dental assistant and helped her dad grow the practice from 2 chairs to 10 chairs. As the practice continued to grow and her brothers joined, she noticed the stress level in her parents rising. She watched her dad stay up late at night trying to build a practice that could sustain them all comfortably. Carrie started to see that this stress and isolation was common across dentistry, so she decided to shift her career and study tools to help dental professionals better understand and improve their mental health. She became a Master Certified Coach and now helps dentists and teams manage their mental energy, deal with emotions in a healthy way, and avoid burnout. In this episode of The Double Your Production Podcast, Dr. John Meis and Wendy Briggs are sitting down with Carrie to get some immediate tools to alleviate the stress and isolation that is so prevalent among dental professionals. We're also thrilled to announce that Carrie Marshall will be joining us at this year's Champions of Dentistry Summit in Orlando! In her session, she'll be sharing strategies to help you achieve your personal and professional goals while truly protecting your mental energy and wellbeing. These tools are great for dentists and the entire team and we can't wait to learn from her. Listen to today's episode for strategies you and your team can use right away to improve your life at work and at home.