ServiceNow Podcasts

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain and Richard Knaster continue their conversation on the pressures and opportunities that GenAI and agentic AI bring to enterprises. Organizations face challenges in managing vast data and must adopt responsible AI practices to avoid issues like AI "hallucinations." Ensuring curated, trustworthy models, continuous training, and data quality is essential for creating valuable innovations while minimizing legal risks from inaccurate AI outputs. Join us to gain valuable perspectives on leveraging AI responsibly and effectively in your organization.See omnystudio.com/listener for privacy information.

In this episode of the ServiceNow Enterprise Agility Podcast, host Fred Champlain, ServiceNow Agile Evangelist, talks with Richard Knaster, a SAFe Fellow and author of The Lean Agile Way, about AI’s transformative impact on business agility. Richard highlights AI’s rapid integration into existing solutions, offering cost savings and enhanced agility. He discusses AI’s ability to detect weak signals from customer interactions, leading to better insights and improved customer service through automation. This discussion offers valuable insights for executives navigating AI’s role in business transformation.See omnystudio.com/listener for privacy information.

Empathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This candid discussion also touches on personal experiences with disabilities and the business advantages of prioritizing accessibility in the tech industry. To view this podcast with audio captions, please watch on YouTube - https://youtu.be/mh8EZejKT4s Check out our YouTube channel for more - https://www.youtube.com/@ServiceNowDocs/featured Also, visit The Accessibility and Gen AI Podcast -  https://www.youtube.com/@A11yGenAI Guests - Eamon McErlean - VP and Global Head of AccessibilityTony Morales - Sr. Accessibility Inclusion Manager/LeadHost - Bobby Brill 00:00 Introduction to Accessibility00:27 Meet Eamon McErlean01:29 Understanding Accessibility at ServiceNow02:32 Tony Morales' Journey04:07 ServiceNow's Accessibility Initiatives09:55 The Importance of Empathy in Accessibility26:06 AI and Accessibility: A Game Changer31:10 Conclusion and Final Thoughts  See omnystudio.com/listener for privacy information.

At TechNetCyber24, Francis Rose explored pressing cybersecurity challenges and strategies within the government sector with cyber experts, included ServiceNow's Mike Rohde. Discussions emphasized the need for effective data management and AI integration, the importance of adopting Zero Trust Architecture to combat sophisticated threats, and innovative strategies for retaining skilled cybersecurity professionals. Automation and AI were highlighted as crucial for enhancing efficiency and job satisfaction, while industry collaboration was noted as vital for driving innovation and knowledge transfer. A unified approach to these issues is essential for bolstering cybersecurity resilience across sectors.  Link to YouTube Video: https://youtu.be/fmUXk-enrIg?feature=sharedSee omnystudio.com/listener for privacy information.

In today's episode, Break Point ushers in a fresh, new era, shaped by the voices of our listeners. Join us as we go through their feedback and craft what Break Point 3.0 will be together. Topics 00:00 Welcome & Introductions 03:00 Would you listen to Break Point more frequently if there was a video component on the Dev Program YouTube channel? 04:30 How frequently do you listen to new episodes of Break Point? 08:46 What are your favorite types of episode? 12:38 What are your favorite aspects of Break Point that you want to see remain constant through this next phase? 16:47 What are aspects of Break Point that need improvement? 23:28 Are there any topics / guests you would like to see featured in the near future? 25:30 Conclusion & Outro Links #BuildWithCreatorStudio Hacktoberfest 2024 Check Out the Other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

Hear Jonathan Alboum, Federal CTO at ServiceNow, as he discussed the transformative impact of AI on cybersecurity in government agencies. He emphasized the use of AI to maintain a strong cyber defense, detect anomalies, and respond to incidents more effectively. Alboum highlighted the ability of AI to reduce false positives and focus human resources on high-value tasks. He pointed out that while AI can significantly enhance cybersecurity measures, it is crucial to ensure transparency and human oversight in AI-driven processes. He also stressed the importance of balancing the rapid adoption of AI technologies with maintaining a skilled cybersecurity workforce. Link to YouTube Video: https://youtu.be/xzgLyRn75FM?feature=sharedSee omnystudio.com/listener for privacy information.

In this episode, Guillaume Seynhaeve (G), SVP of Partnerships and Alliances at 3CLogic. He advises and supports the organization's strategic initiatives, including the oversight of 3CLogic's ServiceNow offerings. With over 20 years of experience in both sales and customer service, he has held leadership in the financial and communication industry, and he's a recognized expert in SAS, CSAS, AI, and CX, a ServiceNow enthusiast of 12 years. He holds his bachelor's degree from Boston College and an MBA from the University of Maryland. Welcome to the show.  The Customer Connection Podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Sohail Ali  Key highlights of the episode:   6:58 - Guillaume shares an incident about his personal experience with customer service  14:45 - How ServiceNow helped 3CLogic efficiently resolve complex customer service issues?  20:22 - How AI comes into the equation to improve customer experience, both for the customer and probably at the agent interface?  24:20 - How 3CLogic and ServiceNow are trying to better optimize AI to effortlessly solve customer problems faster?See omnystudio.com/listener for privacy information.

Health IT – is it about healthcare or security or is it IT? Is it about Clinicians, Nurses or Patients? What about the technologies and the core systems? Who’s minding the store on PII and PHI? AI and GenAI are here, can we start on that journey? YES! None of these are less important than the other and compete for an organization’s attention. But how many, how much, how complex are further questions that arise. How many different systems? How much time is an individual spending when health is at stake? How complex is the navigation through all of this causing an undesirable experience and inefficient process, not to mention increased costs. Speakers:Jonathan Alboum, Federal CTO, ServiceNowArunkumar (Arun) Iyer, Principal Executive Architect and Field CTO, ServiceNow   Link to YouTube recording: https://youtu.be/pAt0twuhnPkSee omnystudio.com/listener for privacy information.

To respond and adapt at speed to evolving mission requirements, the government must modernize delivery by using a digital-first approach, incorporating automated workflow technologies to deliver standout workforce experiences, and achieve objectives quickly and securely. Tune in to this session to hear real-world perspectives on modernizing mission systems, applications and experiences. Featured Speakers:• Kinga Ulery, Director, Federal Civilian, ServiceNow• Veronica Brown, Branch Chief, Office of Program Management Food, and Nutrition Services, Office of Information Technology, Department of Agriculture• Terry Carpenter, Chief Information Officer and Chief Technology Officer, National Science Foundation Click here to view recordingSee omnystudio.com/listener for privacy information.

In this episode of the ServiceNow Executive Circle podcast, Gina Gill, Chief Strategy Officer at the Governments Central Digital and Data Office (CDDO), discusses how technology transformation offers organisations a unique opportunity to reevaluate and realign their strategic vision, values, and employee skill sets. Gill highlights the need for a unified digital vision across departments and the removal of barriers like outdated funding models and lack of incentives for collaboration.See omnystudio.com/listener for privacy information.