The Jody Maberry Show

"If you don't give more value than what people expect, that's the road to no one calling you." Notable Moments 02:53 – Traveling in Kuwait 04:40 - The Essence of Five-Star Service 07:14 - Exceptional Service and Guest Satisfaction 13:40 - The Impact of People on Guest Experience 14:17 - Leadership Issues and Empowerment 15:25 - Hospitality and Service Excellence 18:22 - Hiring for Attitude 19:20 - Setting Expectations and Continuous Improvement Recently I was in Kuwait, seated on the balcony of the Marina Hotel, with the Persian Gulf in the background. It was such a unique location to be in so I felt like I needed to record a podcast episode while there. The topic was a no brainer. I knew I had to discuss my experiences at five-star hotels. Take a listen and read my blog to hear how can shape customer perceptions and loyalty, and make sure your business is the one that makes a memory worth talking about. Connect with Jody www.jodymaberry.com About Jody - https://jodymaberry.com/about-jody-maberry/ Instagram - https://www.instagram.com/sugarjmaberry LinkedIn - https://www.linkedin.com/in/jodymaberry/ Facebook - https://www.facebook.com/sugarjmaberry/ Twitter: https://twitter.com/jodymaberry

Braveity is the brief moment when you have made the decision to act brave. It only takes a moment but has a tremendous impact.

In 30 seconds, you can share how much you appreciate someone. With only a quick video, audio message, email or text, you can have a powerful impact on someone's day while also building a relationship. In this episode, I share 3 personal examples of short videos of appreciation and how you can apply this method right away.

Jeff Noel joins me on this episode of The Jody Maberry Show to ask me three questions. Here are the questions Jeff asks: Why did you drive a day and a half round-trip to go to Glacier National Park? Jeff Noel asked me to meet him at Glacier National Park. It was an offer I couldn't refuse. In total, I spent more than 30 hours on the road driving to meet Jeff. Time is the most valuable gift you can give to someone. Especially if it is not easy time to give. What's our most impossible dream? At the moment, I don't have an impossible dream. But just a few years ago, I would have thought what I get to do now is impossible. So I know the impossible can happen, I just haven't set my sites on one big dream. What do you love about being a parent? The long term project of watching all the work you put in help kids develop into humans. Jeff Noel even snuck in an extra fourth question. You will have to listen to the episode to find out what it is, though. If you enjoy hearing Jeff on this episode, check out his new podcast If Disney Ran Your Life.

This episode of The Jody Maberry Show was inspired by a recent iTunes review of the podcast. Part of the review states, "Jody is a bit like the Garrison Keillor of business podcasting..." Reading that reminds me of the time I met Garrison Keillor in Seattle. After one of his live events, I had the chance to get some books signed by Garrison. He took the time to admire my tie. He told me I married the prettiest girl in the San Juan Islands. He made an effort to make us feel special, even though we were there to see him. You can take the time to do the same for people around you. Call it service. Call it going the extra inch. I call it a Beau Geste, or a beautiful gesture. All it takes is one beautiful gesture to have an impact.

Write it all down and other advice.

"Isolation is the enemy of excellence." That single line from my conversation with Aaron Walker is another great reminder as to why mentorship is so important. Aaron is a trusted mentor and author of View from the Top. He joins a conversation to share how mentors have shaped every season of his life. From business to personal tragedy, Aaron shows how mentorship provides clarity, connection, and courage. We explore why surrounding yourself with people who've been where you want to go can unlock your next level. Whether you're looking for a mentor or becoming one, this conversation will help you rethink the value of walking alongside others. Read my blog for more on why mentorship might be the missing piece to your growth. Connect with Aaron Walker Book - View From the Top Connect with Jody www.jodymaberry.com About Jody - https://jodymaberry.com/about-jody-maberry/ Instagram - https://www.instagram.com/sugarjmaberry LinkedIn - https://www.linkedin.com/in/jodymaberry/ Facebook - https://www.facebook.com/sugarjmaberry/ Twitter: https://twitter.com/jodymaberry

"What does this make possible?" Notable Moments 01:15 – Five quote cards posted above Jody's desk 02:21 – Card #1: "Rest is a weapon" – a lesson from Jason Bourne 03:24 – Card #2 (retired): "I can, and I will" – from a visit to Mike Kim's house 04:30 – Card #3: "What does this make possible?" – a mindset from Dan Miller 05:47 – Card #4: "Do the one thing" – avoiding distraction overload 07:06 – Card #5: "What's it for?" – inspired by Seth Godin 08:49 – New Card: "Do your best and forgive yourself" – from Admiral Payne 09:41 – Dan Cockrell shares the meaning behind his grandfather's quote 12:08 – Jeff Noel announces his new podcast: If Disney Ran Your Life 14:22 – Jeff shares his favorite personal quotes and philosophies A simple quote can change the way you work and the way you live. There are five quote cards pinned above my desk. These aren't just words. They're reminders that help me think better, focus more, and take care of what matters. I share what each quote means to me and why this week I decided to swap one out. In its place? "Do your best and forgive yourself," a phrase that's stuck with me since Mike Simmons brought it up. Dan Cockrell joins the episode to unpack in his own words, since it came from his grandfather. Jeff Noel also stops by to share the quotes that guide his life and work. Read my blog for more on how short quotes can make a long-term difference. Connect with Jody www.jodymaberry.com About Jody - https://jodymaberry.com/about-jody-maberry/ Instagram - https://www.instagram.com/sugarjmaberry LinkedIn - https://www.linkedin.com/in/jodymaberry/ Facebook - https://www.facebook.com/sugarjmaberry/ Twitter: https://twitter.com/jodymaberry

"You have to forgive yourself today to do your best tomorrow." Notable Moments 00:43 –Mike Simmons, Co-host of Catalyst Sale Podcast 01:23 – Question 1: Who is your favorite Marvel character and why? 03:05 – Question 2: What themes have carried through your personal and professional journey? 06:35 – Question 3: What does "Do your best and forgive yourself" mean to you? 07:54 – Admiral Payne's legacy and how the quote guides his mindset 08:30 – How forgiveness fuels tomorrow's best effort Mike Simmons joins to bring back one of my favorite formats where a guest returns to ask three unscripted questions. The things he asks me dive into unexpected territory, from my favorite Marvel character (spoiler: it's The Punisher) to the three life themes that have shown up in every role I've held: storytelling, recognition, and going the extra inch. Then, Mike brings up the quote that grounds so much of my work: "Do your best and forgive yourself," passed down through the Cockerell family from Admiral Payne. I unpack what it really means to take action, accept outcomes, and keep moving forward, especially when things don't go perfectly. Read my blog for more on how this quote can reshape how you show up for yourself and others. Connect with Jody www.jodymaberry.com About Jody - https://jodymaberry.com/about-jody-maberry/ Instagram - https://www.instagram.com/sugarjmaberry LinkedIn - https://www.linkedin.com/in/jodymaberry/ Facebook - https://www.facebook.com/sugarjmaberry/ Twitter: https://twitter.com/jodymaberry

"If you rely on a change of the calendar and not a change of the mind to make a difference, you're doing it wrong." You don't need a new year to start, just new rules. There are six personal rules I've created to guide my year ahead. Since I was inspired to create my list, I wanted to share them with you in case they maybe inspire yours. Instead of relying on resolutions that often fade, I'm focusing on principles that will shape my daily life. From urgency and play to sleep and using more "four-letter words" (don't worry, these are good words), each rule is a reflection of intention, not pressure. Read my blog for more on why creating personal rules may work better than setting resolutions. Notable Moments 00:37 – Why a calendar flip doesn't guarantee change 01:07 – Goal setting vs. the power of new personal rules 02:02 – Rule #1: Urgency – act like 2019 is all you have 02:32 – Rule #2: Play – making space for fun and family 03:02 – Rule #3: Sleep – prioritizing rest to support performance 03:20 – Rule #4: I Will – committing with resolve and clarity 04:10 – Rule #5: Four-letter words – love, help, gift, time 04:50 – Rule #6: Speak Up – use your voice to share and uplift 05:34 – Encouragement to create your own rules for the year Connect with Jody www.jodymaberry.com About Jody - https://jodymaberry.com/about-jody-maberry/ Instagram - https://www.instagram.com/sugarjmaberry LinkedIn - https://www.linkedin.com/in/jodymaberry/ Facebook - https://www.facebook.com/sugarjmaberry/ Twitter: https://twitter.com/jodymaberry