Pharmacy Podcast Network

Welcome back to the Pharmacy Success Strategies Podcast. In this episode, we delve into Chapter Five of the UpSolutions book, exploring the crucial skill of truly listening to what customers are communicating, beyond just the words they use. I’m joined by Hugh Chancy, a distinguished pharmacist and influential community pharmacy leader, to share his insights and experiences. About Hugh Chancy: Hugh is a co-owner of Chancy Drugs, a family-owned business established in 1966, as well as a respected leader in the pharmacy field. With a history of involvement in the NCPA including as President, and over two decades on the board of the Academy of Independent Pharmacy in Georgia, Hugh brings a wealth of knowledge and experience to our discussion. Episode Highlights: 1. The Importance of Listening:    - Hugh emphasizes the significance of not just hearing the words customers say but understanding the deeper message behind them. This understanding is crucial for providing true value through personalized pharmacy care. 2. Exceptional Customer Service:    - Known for exceptional service, Chancy Drugs competes with the likes of Chick-fil-A in customer satisfaction. Hugh discusses how his team achieves this through what they call "the Chancy way," focusing on understanding and meeting both expressed and unexpressed customer needs. 3. Active Engagement:    - The episode explores practical strategies for engaging pharmacy staff in actively listening to customers. Hugh shares how fostering a culture of inquiry and attentiveness can uncover deeper customer needs, leading to better service and innovative solutions. 4. Real-Life Impact:    - Hugh recounts a story where effective listening and problem-solving led to a long-term business relationship with a local company, highlighting how understanding customer needs can have substantial business benefits. 5. Creating a Culture of Continuous Improvement:    - Continuous improvement and innovation are themes Hugh revisits throughout the episode. He advocates for a workplace culture that sees complaints and feedback as opportunities for growth and enhanced service. Why You Should Listen: This episode is packed with actionable insights for pharmacy owners looking to elevate their customer service and operational excellence. Hugh's experiences and the strategies discussed can help you transform how your pharmacy listens to and serves its customers, making every interaction count. Tune in to learn from Hugh Chancy's extensive experience and discover how you can apply "the Chancy way" to your pharmacy practice for better customer relations and business success. Stay tuned for more episodes from the Pharmacy Success Strategies Podcast, where we continue to explore innovative strategies to empower pharmacy teams and enhance patient care.

Brooke Richardson, MS, CCC-SLP/L is a hospital-based speech-language pathologist caring for adults with complex medical needs. She deeply values teamwork and collaboration to get the best outcomes for patients, across the continuum of care. Brooke is also the founder of The Modern MedSLP, a continuing education platform that helps medical speech-language pathologists grow and thrive. She’s spoken internationally on topics like acute care, complex medical decision-making, and respiratory muscle training. When she’s not doing all things SLP, you can find Brooke spending time with her family, enjoying a good cup of coffee, or planning her next travel adventure.   Brianna (Bri) Miluk, CCC-SLP, CLC is an outpatient and home-based speech language pathologist  whose professional focus is with infants and medically-complex children with feeding and swallowing disorders. Bri is also working on her PhD in Communication and Information Sciences through the University of Alabama with a research focus on pediatric feeding misinformation on social media. Bri is the owner of Pediatric Feeding Therapy which strives to provide evidence-based, high quality continuing education to professionals. She has spoken internationally on pediatric feeding disorders, manages the instagram @pediatricfeedingslp and is the host of the podcast The Feeding Pod. When she isn't working or studying, she enjoys playing kickball and making reels like a true millennial!

Welcome to Part Three of the Pharmacy Podcast Network's exclusive coverage of the 2024 National Association of Chain Drug Stores (NACDS) Total Store Expo, held in Boston, Massachusetts, from August 17–19, 2024. The NACDS Total Store Expo is a leading annual event that brings together professionals from across the chain drug store community to connect, collaborate, and expand their networks. It's the ultimate destination for discovering cutting-edge products, technologies, and services that are shaping the future of the pharmacy and consumer goods industries. In this episode, we continue our exploration of the latest trends and insights from the expo floor, featuring exclusive interviews and conversations with key industry leaders and innovators. Now, let's get started with your host, Todd Eury, founder of the Pharmacy Podcast Network. First, we have Stephen Beckman, CEO of Yaral Pharma; followed by Ian Stone from Mesmerize; Jason Gasper from OrderInsite LLC; Josh Sarkis of PharmaSmart; Justin Hammerling from Infinitrak LLC; Anthony Pudlo, PharmD of the Tennessee Pharmacists Association; Stephanie Zimmerman of RealValue Rx; and finally, Steve Anderson, CEO of NACDS.

Welcome to another episode of "This Week in Pharmacy"! Your host, Todd Eury, is joined by a special co-host, Saleem Shah, the CEO of the Collaborative Patient Care Group (CPCG). Together, they bring you the latest and greatest in pharmacy news and insights. News of the Week: Pharmacy Educators and Social Media: We dive into an intriguing story from Pharmacy Times about how pharmacy educators are harnessing the power of social media to inspire and engage the next generation of pharmacists. Find out how these innovative approaches are shaping the future of pharmacy education. AscellaHealth Recognition: AscellaHealth has been highlighted in the SHSMD Calendar of Healthcare Observances for their efforts in promoting Gene Therapy and Specialty Pharmacy Awareness Month. We discuss what this recognition means for the field and how it reflects ongoing advancements and awareness in these critical areas. Featured Guest Interview: Dr. Tenille Davis, PharmD: We are thrilled to welcome Dr. Tenille Davis, PharmD, the Chief Advocacy Officer for the Alliance for Pharmacy Compounding. Dr. Davis will share her insights on the current state of pharmacy compounding, its challenges, and future directions. Upcoming Events: PPN at NASP 2024: Mark your calendars for the NASP 2024 conference in Nashville from October 6-9! We’ll be at the NASP booth, and we invite you to connect with us and be part of our Podcast Spotlight podcast series. Don't miss this opportunity to engage with the pharmacy community and catch our live podcast recordings. Connect with Us: Follow us on social media for updates and highlights from the episode. Join the conversation and share your thoughts on the topics discussed. Tune in for a dynamic episode filled with valuable information and engaging discussions! Subscribe today: https://linktr.ee/PharmacyPodcast

Welcome to the second episode of Legal Shark Week, a podcast dedicated to exploring the complex and ever-evolving landscape of healthcare law. In this episode, hosts Todd Eury and Darshan Kulkarni introduce the podcast's mission, goals, and what listeners can expect in future episodes. Todd and Darshan discuss the importance of staying informed about legal trends and the critical role that legal expertise plays in the healthcare industry.

Welcome to Part Two of the Pharmacy Podcast Network's exclusive coverage of the 2024 National Association of Chain Drug Stores (NACDS) Total Store Expo, held in Boston, Massachusetts, from August 17–19, 2024. The NACDS Total Store Expo is a leading annual event that gathers professionals from the chain drug store sector to connect, collaborate, and expand their networks. It's the go-to event for exploring new and innovative products, technologies, and services that are reshaping the pharmacy and consumer goods industries. In this episode, we continue our exploration of the latest trends and insights from the expo floor, featuring exclusive interviews and discussions with prominent industry leaders and innovators. Now, let's jump in with your host, Todd Eury, founder of the Pharmacy Podcast Network. First up, Marc Essensa from IPC; followed by Asli Elif Tanugur Samanci, Founder and CEO of Bee&You; then Heather Haro from DiversifyRx. Special thanks to our sponsor, Nicholas Turos, PharmD & Business Development at Babson Diagnostics. Next, we hear from Nabil Hallak, co-founder of TransferMyRx. Our final interview for Part Two is with Breck Rice, Chief Revenue Officer and Co-Founder of ServRx Inc.

Today, we are exploring a fascinating topic: how real-world data is reshaping the landscape of biosimilars. Dr. Russell Robbins, Chief Medical Information Officer and Dr. Diane Faraone, Senior Director in Pharmacy Analytics, will be discussing how real-world data is not only advancing the development and adoption of biosimilars but also improving access to these vital therapies. So, whether you're a healthcare professional, a patient, or simply curious about the future of medicine, stay tuned for an insightful conversation on the power of data in modern healthcare.

Hey everyone, I hope you have been enjoying the summer! I just took a week off from technology (well as much as one can nowadays) and immersed myself in nature so I’m feeling recharged. And I can’t wait to introduce my next guest, who completely changed the way I look at acne and skin health. Join me as I interview Yug Varma, PhD, the Cofounder & CTO of Phyla, the world’s most advanced probiotic acne system. He has 10+ years of microbiome research experience including an extensive background in bio-organic chemistry, microbiology, and synthetic biology. Dr. Varma received his scientific training at several distinguished academic institutions, including Johns Hopkins University (PhD) and University of California, San Francisco. His scientific work has been published in many prestigious journals, including Nature. Dr. Varma’s mission is to change the way we treat chronic bacterial diseases, and is working tirelessly to achieve this goal with a microbiome-based technology platform. He is passionate about promoting scientific literacy, and devotes a significant amount of time demystifying microbiome research and making the latest research accessible to the general public. Join us and never look at acne the same again! Connect with Yug Varma via: Email: yug@phitherapeutics.com Website: Phyla Skincare FB: Phyla IG: @phylabiotics Twitter: @phylabiotics Linked In: Phyla YouTube Channel: phylabiotics

This Week in Pharmacy --we're in #TWIRx mode, dancing with joy for the opening game of the UConn Huskies, go UConn School of Pharmacy! Today's sponsor is Independent Pharmacy Cooperative (IPC) Digital Health platform iCare+ and Happier at Home, helping pharmacies build new revenues through home care services. Perfect fit for Independent Pharmacies!  In the news, the Pennsylvania Auditor General says DHS failed to oversee pharmacy benefit managers, costing taxpayers, reported in News from the States. Next, there's Sweeping DEA Operation to investigate Pharmacy Burglaries And Illegal Sales Of Addictive Prescription Medications. And, celebration happy news from High Point University School of Pharmacy --HPU’s New Pharmacy Students Start Their Year with a Day of Service! HPU pharmacy students Sydney Jarrett, Allen Thompson, Briana Jordan, Nicole Nimpson, Breanna Fulton and Roly Eban worked to organize the West End Ministries’ food pantry. The PPN is headed to Nashville October 6-9 to provide press coverage of the NASP 2024, conenct with me if you're going!  Today's first guest is an entrepreneur, she has a mission to help the hard of hearing and deaf people who need Pharmacist's care and she's working with Independent Community Pharmacies to help them implement services your community needs, this is Dr. Ashley Walker, PharmD.  Our 2nd feature is with the O.G. of Pharmacy Journalism and business innovation over the past 40+ years, host of Pharmacy CrossRoads, Bruce Kneeland.  Please share this episode, use hashtag #TWIRx, thank you! 

The Pharmacy Podcast Network was 'Front & Center' at the National Association of Chain Drug Stores (NACDS) TSE, Total Store Expo 2024 covering the leading trade-show for our national and regional chain pharmacies. In part one of this series, I sat down with Ray Vuono with the Independent Pharmacy Provider Network ( IPPN ) & talked about clinical treatment management and other healthcare services pulled through the #pharmacy. Next, I talked with Ashton S. Maaraba, J.D, Independent Pharmacy Cooperative (IPC) Digital Health, LLC and talked about the #DigitalHealth platfrom in use today helping pharmacy owners leverage #telemedicine to provide more services to communities across the nation. Wolters Kluwer Health strategy leader Garry Marshall, MBA, with evidence-based clinical content information delivery to support our pharmacies for critical decision making support. Next, I talked with the innovative and creative Autumn-Kyoko C. Cushman, CEO, Co-Founder, of ShiftRx. "Flex-work use to be the normal. #Burnout wasn't as prevalent years ago, before the pandemic." #ShiftRx is revolutionizing the pharmacy care staffing landscape by providing seamless sourcing to integration of temporary healthcare providers. The fifth interview is with Flash Returns LLC and Dr. Anthony Ricciardone, PharmD. #FlashReturns is a returns platform that helps pharmacies get rid of expired or expiring products from their shelves. They offer a simple process with no upfront costs, and can even log products for customers depending on the return type.  Our final interview of episode one of three, is with Mark Kinney, Government Affairs Executive at Independent Pharmacy Cooperative (IPC). "PBM Reform is not only happening in Washington DC, but throughout the nation in other states, we're seeing #PBMReform victories." Listen to part one in the comments or on any #Podcast platform. Thank you Novavax, Babson Diagnostics, YARAL Pharma, and Independent Pharmacy Cooperative (IPC) for your support of this press coverage of the #NACDSTSE 2024.