Gabfocus Self Storage Podcast

We're going back to basics to kick off 2024, and it doesn't get more basic than opening and closing your self storage facility. Do you have an opening check-list? If you needed to hand off opening or closing procedures to someone else for a day or a week, would everything be taken care of? Turning on lights and checking email might seem like common sense tasks, but common sense isn't what it used to be... Today, we talk all about the basics of opening and closing, plus share some helpful organizational recommendations. Hosts: Josh Huff & Melissa Huff Produced by Lighthouse Storage Solutions

It's the final episode of 2023, so we're looking into our crystal balls to see what's in store for the self storage industry in 2024. Will occupancy bounce back? Is remote management here to stay? Where will marketing dollars be spent? What systems will come under the microscope? We discuss all this and more as we get ready to turn the calendar over to the year ahead. Hosts: Josh Huff & Melissa Huff Produced by Lighthouse Storage Solutions

It's the final webinar of the year and it did not disappoint. Industry experts Jane Sauls, Nick Newcomb, and Ginny Sutton talked the good, bad, and ugly of 2023 along with a few predictions for 2024. They discussed the impact of decreased rental activity, rising costs, and tenant issues, along with the crucial role of technology adoption in staying competitive. The episode also covers market consolidation, the importance of customer service and community engagement, and strategies for improving occupancy and retention. Insights into operational challenges, the influence of Real Estate Investment Trusts (REITs), and predictions for 2024 rounded out our comprehensive look at the state of the storage industry in 2023. Hosts: Tommy Nguyen & Melissa Huff Guests: Jane Sauls, Nick Newcomb, and Ginny Sutton Brought to you by the teams at StoragePug and Lighthouse Storage Solutions

Topics discussed in this podcast include communication software, preferred software and management tools, starting and wrapping up the day, effective communication and technology, implementing technology in self storage facilities, fairness in rate management, monitoring competitor rates, managing remote managers and phone lines, managing processes and technology in storage businesses, maintaining uniformity and respecting individuality, the importance of hiring the right people.

Learn about the impact of discounts and specials in the self-storage industry, the importance of brand loyalty and community engagement, effectively communicating rate increases, and strategic discounting. Also, discover how to donate to charitable organizations and participate in storage gives events and auctions.

Today is all about Thanksgiving! And we certainly have a lot to be thankful for, especially when it comes to the self storage industry. Our Gabfocus Friends helped us out for this episode, so a special shout out to Max, Adam, Megan, Cindy, Sue, Bob, Chad, Alonna, and all the rest who chimed in with their reasons for gratitude. From tenants, to managers, to vendors, to the SSA, we are so incredibly blessed. Have a great Thanksgiving everyone! And if you need a few suggestions for a juicy bird, stick around to the end for Josh's brining recommendation. Hosts: Josh Huff & Melissa Huff Produced by Lighthouse Storage Solutions

A secure self storage facility is one of the top 2 priorities for new and existing tenants. But how can practically and affordably keep your facility secure? What are the best gates, cameras, and lights? How often should you upgrade your technology? What are the newest tools entering the storage industry? Our experts tackle these questions and many more throughout this webinar episode. Plus, the merits of electric fences, drone surveillance, and even security dogs are debated. Guests: Scott Underbrink, Kristin Hesse, and Jim Comeaux Hosts: Melissa Huff and Tommy Nguyen Produced by Lighthouse Storage Solutions

Maintaining your property is a huge area of focus if you own and operate self storage. If done properly, it can save you thousands of dollars. It's so important that we've dedicated not one, but two webinars to it. Jackie and Nigel are back for round two. Last time was all about doors. This one is about all the rest- gates, locks, driveways, beautification, and more. If you missed part one, you can listen to it right here- Keeping Up With Your Facility Part 1 Guests: Jackie Belau & Nigel Kreft Hosts: Melissa Huff & Tommy Nguyen Produced by Lighthouse Storage Solutions

Managers are crucial to the success, or failure, of your self storage business. We learned this lesson again and again on our membership drive through Louisiana last month as we encountered dozens of managers. The vast majority were fantastic, exemplifying the importance of that friendly face in the office. Of course, there were some not so great ones as well. We break down the good and the bad from our travels. Here's one pro-tip for free: if you have a customer in front of you, make eye contact (and stop painting, watching TV, talking to your buddy, etc.). You'll have to listen for the rest. A big shout-out to all the amazing managers throughout Louisiana. We're excited to see you at the show later this month. Hosts: Josh Huff & Melissa Huff Produced by Lighthouse Storage Solutions

Joe Doherty (Self Storage Association) joined us for our 2023 Storage Legal Update! We reviewed the latest national and state legal updates and discussed the trickiest legal sticking points of self storage. What are the legal challenges happening around the country? What are the biggest concerns facing operators? How do you handle dead bodies in your unit? These and many more LIVE questions are handled on this rebroadcast of our webinar from October 26. Guest: Joe Doherty, attorney for the Self Storage Association Hosts: Melissa Huff (Lighthouse Storage Solutions) & Tommy Nguyen (StoragePug)