Colin on Culture

Welcome to The AI Show! A special episode of Culture and Coffee where I use AI to talk about the role of AI in our work cultures and how we get things done. I explore the evolving role of AI in the workplace, its potential benefits, and the importance of understanding and utilising AI effectively. I also share my personal experiences with AI tools, and touch on the implications of AI for future employment and productivity, highlighting the necessity of curiosity and critical thinking when engaging with AI technologies. I'd love to know what you think of this episode and how I used AI to create it. Key takeaways Using up-to-date research is crucial for relevance. The productivity J-curve indicates a time lag in AI effectiveness. Curiosity and open-mindedness are essential when exploring AI. Proper training is necessary for effective AI usage. Organisations must be transparent about AI's purpose. Subscribe to my newsletter, Making Great Work Happen, and score a digital swag bag of useful resources: www.colindellis.com/boom

In this episode of the Culture and Coffee Podcast, I'm exploring the various types of workplace cultures, emphasising the importance of emotional intelligence and engagement. I unpack the six pillars of culture, the characteristics of stagnant, pleasant, combatant, and toxic cultures, and the significance of building a vibrant culture for organisational success. I encourage you to assess your own workplace culture through my free Five Cultures quiz and reflect on the actions needed to foster a positive environment. Check out the quiz here - it only takes a few minutes to complete. Key takeaways Understanding the six pillars of culture is essential for success. Emotional intelligence and engagement are key indicators of culture. Stagnant cultures exhibit low interaction and poor performance. Pleasant cultures may lack challenge and accountability. Combatant cultures are high in engagement but low in emotional intelligence. Toxic cultures are difficult to recover from and require significant change. Vibrant cultures foster high engagement and emotional intelligence. Regular assessment of culture can guide necessary changes. Effective leadership is crucial in shaping workplace culture. A culture strategy is vital for achieving organisational goals.

There's a growing trend of employee tracking and monitoring. Let's explore the reasons behind these practices (including operational efficiency, security, and performance insights) and the negative cultural implications of such surveillance. I am advocating for a culture of trust and collaboration, suggesting that organizations should focus on educating managers and employees about the value of togetherness rather than resorting to invasive monitoring practices. Key takeaways Employee tracking is not a new phenomenon; it has been around for years. Surveillance can lead to a culture of mistrust and undermine employee morale. Younger employees are more sensitive to monitoring practices than older generations. Cultural implications of tracking include loss of autonomy and psychological safety. Organizations should focus on building trust rather than surveillance. The rise of 'hushed hybrid' work environments can create uneven experiences among teams. Companies that prioritize trust and collaboration will attract and retain talent more effectively. Connect with Colin: ⁠⁠⁠⁠www.colindellis.com⁠⁠⁠⁠ Take the free Five Cultures Quiz: ⁠⁠⁠⁠https://www.colindellis.com/culture-quiz⁠⁠⁠⁠ Order DETOX YOUR CULTURE ⁠⁠⁠⁠https://www.amazon.co.uk/Detox-Your-Culture-Strengthen-Organizations/dp/1399414070

In this episode I discuss the pervasive issue of bullying in the workplace, highlighting alarming statistics from recent reports. Let's get into what actually is bullying, how does it manifest and what's the impact in the workplace? I also provide actionable strategies for addressing bullying, including documentation, assertive communication, and building support networks, while stressing the importance of a healthy workplace culture. Episode takeaways: 49% of staff in a toxic culture reported bullying experiences. Bullying can occur in various forms, including online and offline. Criticism, humiliation, and social exclusion are forms of bullying. Micromanagement is a common form of bullying in workplaces. Gossiping about colleagues contributes to a toxic environment. Documenting incidents of bullying is crucial for addressing the issue. Assertive communication can help combat bullying behavior. Building a support network is essential for those affected by bullying. Seeking professional help is a sign of strength, not weakness. Connect with Colin: ⁠⁠⁠www.colindellis.com⁠⁠⁠ Take the free Five Cultures Quiz: ⁠⁠⁠https://www.colindellis.com/culture-quiz⁠⁠⁠ Order DETOX YOUR CULTURE ⁠⁠⁠https://www.amazon.co.uk/Detox-Your-Culture-Strengthen-Organizations/dp/1399414070

In this episode of the Culture and Coffee podcast, I discuss the critical relationship between culture and strategy in organisations. I emphasis that while culture can overshadow strategy, effective strategy is essential for fostering a positive culture. I explore the characteristics of good strategy, the importance of clear communication, and the need for regular reviews to adapt to changing circumstances. I also highlight the role of culture in executing strategy and achieving success. Connect with Colin: ⁠⁠www.colindellis.com⁠⁠ Take the free Five Cultures Quiz: ⁠⁠https://www.colindellis.com/culture-quiz⁠⁠ Order DETOX YOUR CULTURE ⁠⁠https://www.amazon.co.uk/Detox-Your-Culture-Strengthen-Organizations/dp/1399414070

We all make mistakes. Every team and organisation makes mistakes. We can learn from them but when we repeat them we're on a path to failure. Take the alarming statistics surrounding project failures and digital transformation that we see year after year as fundamental mistakes are repeated. In this episode I outline three key themes that contribute to consistent failure: poor communication, inadequate planning, and a resistant culture. By way of a solution I'm advocating for proactive measures to document mistakes, clear expectations, and fostering a culture of learning and resilience. Connect with Colin: ⁠www.colindellis.com⁠ Take the free Five Cultures Quiz: ⁠https://www.colindellis.com/culture-quiz⁠ Order DETOX YOUR CULTURE ⁠https://www.amazon.co.uk/Detox-Your-Culture-Strengthen-Organizations/dp/1399414070

Feedback is vital when you're building a culture of continual improvement. The common practice of organisations only seeking feedback once a year through engagement surveys and then doing little with the feedback or taking too long to act on it is counter-productive. It serves only to stagnate the culture and frustrate employees. Leaders and managers need to take immediate action on feedback to build trust and confidence. In this episode I explore the two facets of feedback: employees providing feedback on the organisation and managers providing feedback to employees and look at how we can develop the skills to give both positive and negative feedback effectively. Takeaways from this episode Developing a culture of asking for feedback is crucial for continual improvement. Organisations often only seek feedback once a year through engagement surveys and do little with it, undermining engagement and reflecting poorly on leadership. Feedback should be acted upon immediately to build trust and confidence in the organisation. Employees providing feedback on the organisation and managers providing feedback to employees are both essential. Managers need to develop the skills to provide feedback in the moment, both positive and negative, to encourage growth and improvement. Connect with Colin: www.colindellis.com Take the free Five Cultures Quiz: https://www.colindellis.com/culture-quiz Order DETOX YOUR CULTURE https://www.amazon.co.uk/Detox-Your-Culture-Strengthen-Organizations/dp/1399414070

In this episode I discuss the importance of purpose in workplace culture. Purpose is often misunderstood and overlooked, but it is crucial for driving engagement and motivation in employees. Let's look at the connection between an organisation's purpose and the individual sense of purpose that employees feel. I also provide some examples of purpose statements for companies around the world, and look at the negative impact of compromising or misunderstanding purpose especially in these times rising employee activism. Takeaways include: Purpose is crucial for driving engagement and motivation in employees. An organisation's purpose should shape culture and decision-making. Purpose statements should be clear and meaningful, and align with the organisation's values. Compromising or misunderstanding purpose can lead to disengagement and productivity drain. Employee activism is on the rise, with employees holding organisations accountable for living up to their purpose. What kind of culture do you have right now? Take the free Five Cultures Quiz and find out: ⁠www.fiveculturesquiz.com Timestamps 00:00 The Importance of Purpose in Workplace 03:24 How Purpose Shapes Culture and Decision-Making 09:41 The Negative Impact of Compromising Purpose 13:52 Purpose-Driven Work Projects Energy and Passion 17:09 The Rise of Employee Activism Useful links 🔗 Connect with Colin on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Download ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠the Culture Whitepapers for managers and senior executives Subscribe to the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Making Great Work Happen⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ weekly newsletter 🎙️ Check out ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Inside Out Culture Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ where myself and Cath Bishop get behind the headlines of cultures making the news to extract the learnings and insights, good and bad.

In this episode I discuss the three levels of toxic culture and the signs to look out for at each level. I also underline the importance of addressing toxic culture early to prevent it from becoming harmful. Episode takeaways Toxic culture can be categorised into three levels: combatant culture, corrosive culture, and harmful culture. Combatant culture is characterised by high engagement but low emotional intelligence, leading to stress, unclear priorities, and passive-aggressive communication. Corrosive culture involves bullying, harassment, favoritism, and unethical behaviour, and it can cause physical and mental health issues. Harmful culture includes physical assault, emotional cruelty, fraud, and overt discrimination, and it requires a significant effort to turn it around. It is crucial to address toxic culture early to prevent it from escalating and causing long-term damage. What kind of culture do you have right now? Take the free Five Cultures Quiz and find out: www.fiveculturesquiz.com Timestamps 01:55 The Three Levels of Toxic Culture 06:14 Combatant Culture: Signs and Impact 13:21 Corrosive Culture: Bullying and Harassment 18:00 Harmful Culture: Physical Assault and Fraud 21:52 Importance of Assessing and Addressing Culture Useful links 🔗 Connect with Colin on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Download ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠the Culture Whitepapers for managers and senior executives Subscribe to the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Making Great Work Happen⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ weekly newsletter 🎙️ Check out ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Inside Out Culture Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ where myself and Cath Bishop get behind the headlines of cultures making the news to extract the learnings and insights, good and bad.

In this episode of the Culture and Coffee podcast I'm looking at loneliness. There are multiple studies showing loneliness has increased since the pandemic and its negative effects on health and wellbeing are just starting to come to light. I look at how hybrid work can contribute to a sense of loneliness and a loss of connection, plus the crucial learning and mentoring that our early career colleagues (who may never have worked in an office) are missing out on. This is not to say that flexibility is bad - after an era of zero flexibility and understanding of what it is to create a sense of balance or manage multiple obligations, this re-imagining of work was long over due. But where are we now? What are the implications? And how can we create workplace cultures that enable employees to thrive while safeguarding wellness. Why This Matters: Loneliness isn’t just a personal issue; it’s a workplace challenge that affects productivity and overall well-being. By addressing it head-on, we can create healthier, more engaged workplaces. Useful links 🔗 Connect with Colin on ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Download ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠the Culture Whitepapers for managers and senior executives Subscribe to the ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Making Great Work Happen⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ weekly newsletter 🎙️ Check out ⁠⁠⁠⁠⁠⁠⁠⁠⁠Inside Out Culture Podcast⁠⁠⁠⁠⁠⁠⁠⁠⁠ where myself and Cath Bishop get behind the headlines of cultures making the news to extract the learnings and insights, good and bad. Timestamps Introduction to the Podcast (00:00:05) Colin introduces himself and the "Culture and Coffee" podcast, highlighting its focus on workplace culture. Topic of Loneliness (00:01:31) Colin discusses the prevalence of loneliness in office-based work, especially in hybrid environments post-COVID-19. Surgeon General's Report (00:02:55) He references Dr. Vivek Murthy's report declaring loneliness a lethal pandemic, equating its effects to smoking 15 cigarettes daily. Flexibility in Work (00:04:11) Colin emphasises the need for increased flexibility in work arrangements to combat loneliness and improve employee wellbeing. Duty of Care (00:04:51) He discusses employers' responsibility to address the root causes of loneliness and burnout rather than just symptoms. Statistics on Loneliness (00:06:28) Colin shares statistics showing the high prevalence of loneliness among employed adults and its impact on productivity. Generational Perspectives (00:07:50) He notes that Gen Z employees value in-office work for social connection, contrary to common beliefs about younger workers. Hybrid Work Challenges (00:08:51) Colin critiques how many organisations poorly implement hybrid work, emphasising the importance of flexibility and collaboration. Observable Signs of Loneliness (00:09:54) He outlines five observable signs of loneliness in employees, including decreased engagement and productivity. Impact of Loneliness (00:14:04) Colin explains the detrimental effects of loneliness on mental health, including difficulty sleeping and focusing. Strategies to Combat Loneliness (00:15:08) He introduces practical strategies for organisations to connect employees and foster a sense of belonging. Engagement and Culture (00:17:15) Colin stresses the importance of redefining workplace culture to enhance engagement and reduce feelings of loneliness. Communication in Teams (00:19:02) He highlights the significance of establishing communication norms within teams to improve connection and reduce loneliness. Understanding Loneliness (00:20:08) Colin shares a personal experience of feeling lonely at work and the importance of communication. Social Interaction at Work (00:21:02) Discussion on the necessity of social interactions during work hours, beyond just after-work events. Fostering Connection (00:22:03) Emphasising the need for connection among employees to build empathy and understanding in the workplace. Importance of Productivity (00:24:16) Highlighting how productivity should focus on outputs rather than mere availability, addressing employee trust. Addressing Loneliness as a Pandemic (00:26:37) Colin stresses organisations' responsibility to create supportive environments to combat loneliness and promote well-being.