Pipeline Visionaries

This episode features an interview with Christelle Flahaux, Vice President of Marketing at FortressIQ, a pioneer in the burgeoning field of process intelligence.Christelle is a seasoned professional drawing on two decades of experience in marketing, including senior leadership roles at some of the tech industry’s most recognized and fastest-growing B2B companies. Prior to joining FortressIQ, she served as CMO of Planful, formerly known as Host Analytics.On this episode, Christelle lays out her approach to category creation and why content and analyst relations play key roles in marketing an emerging category. She also discusses why the CMO’s job is to be a listener, the content value of podcasting, and how to do ABM with food trucks. Key TakeawaysCategory creation means spending time with analysts and making it seem like it was their idea.Use analyst relations as a demand gen engine and treat it like a budget item.Repurpose your content. Quotes“Growing up in demand gen, I never realized how important analysts were…But what I've realized is that the relationship that you have with the analysts, being on their radar, always being in front of them, being a customer of some sort–I think that to me is uncuttable now. Six or seven years ago I would not have even brought up analysts, but I think analysts are very important.”“I'm a huge fan of repurposing content. Do one thing and create six or seven pieces of content…I think that's what a lot of marketing teams get wrong is they always start with a fresh piece of paper…But it's not always about creating something from scratch.”“The website's the front door to any company. You think about someone's first interaction with you as a potential vendor, and it's the website…You've got five seconds to wow somebody.”“80% of people have probably already done their homework…And if they want to talk to you, they're going to reach out, which is why conversational marketing and chat is so hot right now, because it is such a low barrier to entry for me [as a prospective customer] to have a conversation with somebody and set up a demo. I just want to see the product. Period, end of story. Don't pitch me, don't ask me what my problems are, I already know what my problems are.”“[My advice to a first-time CMO is] just listen. Do what you can to listen to the salespeople and to your customers. Before you do anything, make sure you understand your current state, what is actually happening, where you need to focus. And the only way you can do that is to be a listener. I say my first 30 days are usually spent as resident therapist for a lot of people because they always want to tell the new person what's wrong and how they would fix it. It's your job to understand the lowest common denominator and work your way through that list.”SponsorDemand Gen Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.LinksFollow Ian on TwitterFollow Christelle on Twitterwww.fortressiq.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode features an interview with Naman Khan, CMO of Zeplin.Naman is an accomplished marketing leader with experience across B2B and B2C marketing and sales at some of the largest companies in the world. Before joining Zeplin, he served as VP of Marketing at Dropbox, VP of Product Marketing at Salesforce, and held marketing leadership roles at Microsoft and Autodesk.On this episode, Naman discusses his journey from some of the world’s most recognizable brands to being a first-time CMO and standing up a new marketing organization. He also shares how he learned to harden messaging frameworks from Marc Benioff and more of the fascinating insights and most successful campaigns from his time at Salesforce and Dropbox.Key TakeawaysHow to harden messaging frameworks. It takes prioritization and curation.Content is an investment, it doesn’t happen on its own.Succeeding is great, but learning is way better.Quotes“I've been through messaging frameworks many times over my many years. There's only a handful of messaging that I've seen done well…When people like Marc Benioff review a messaging framework, they know what good looks like, so you learn how to harden messaging frameworks. You learn how to create really simple content that optimizes for simplicity instead of completeness or accuracy…What you really want to do is think about your user…You'll be lucky if they remember two or three things, so optimize for two or three things. This sounds so simple, but unless you've done it the hard way, it's very easy to keep making those mistakes.”“We all want that very simple, elegant, pithy ‘A thousand songs in your pocket’ that kind of says it all. I don't think it's always going to happen, but that's the goal–to get to where you curate a message that people totally get…but that comes from curating and prioritizing. You really have to invest in it. Otherwise, you just end up with kind of flat, generic sounding messaging that you can just take your logo off and put a competitor's logo on.”“When people think of tactics, they may not always think of website. But because we're a hybrid self-service and sales-assist model, our website is super, super critical. So making sure that the website is optimized for top of funnel, middle, and purchase is important. And again, that doesn't just happen. You have to be very thoughtful about when you update your website with different features, when you want to run a promo, when you want to spin up a landing page, and how that will affect the overall kind of revenue footprint for your company.”“Growth experiments and our MarTech stack–I put those together because you just can't have one without the other. For us to drive revenue and drive demand, it's all about running experiments through the high volume of visitors and the high volume of freemium traffic that we get.”“Succeeding is great, but learning is way better. The reason is marketing isn't just rinse and repeat. You can't have done growth optimization at one company, come do the exact same thing at another company, and think that anything will ever look the same. There are just too many variables.”“You can glean a lot of insight if you invest in data science. You can actually build a pretty complete picture of what the user is doing. You see that in other industries like social media–they know what I'm going to have for lunch right now, it's kind of bananas. So if you invest in really learning about your customer–quant, qual, take a look at how they use your app, and you iterate on it and become really good at it, it makes for much more sophisticated, targeted, high-ROI marketing.”SponsorDemand Gen Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.LinksFollow Ian on Twitterhttps://zeplin.io/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode features an interview with Dave Dabbah, CMO of CleverTap, the leading AI-powered customer engagement and retention platform.Dave has been leading high growth marketing teams in Silicon Valley for the past 20 years. Prior to joining CleverTap, he led marketing at Agora, and he currently serves as an advisor and board member for several Silicon Valley startups.On this episode, Dave details his strategy for building a growth brand in the B2B space, the unique challenges of being a global company and evaluating international markets, and why it’s your job as a marketer to always make things memorable.Key TakeawaysIt all starts with the most basic principle: Know who you’re trying to sell to. What exact problem are you solving for them?You probably need to be doing 10X as much ABM as you’re currently doing if you’re trying to grow at scale Whether it’s in product naming, branding, re-designing, re-branding, coming up with taglines, etc. it’s your job to make it memorableQuotes“Targeting lighthouse and strategic accounts is different than targeting the mid-market. [I’m a] big fan of ABM, but my take on ABM is there are different levels of ABM…If you're trying to build your business rapidly, and you're also trying to grab some portion of market share in a specific market, you need to do 10 times as much ABM as you're currently doing in order to really grow at scale.”“In a B2B business, it becomes important that every potential brand, whether or not they're a potential customer today–they could be a potential customer tomorrow or a potential customer 36 months from now–is aware of [your] brand. And the only way to really do that is to make sure that the brand is getting in front of as many people as often as possible without annoying them along the way.”“One of our biggest challenges globally is how do we keep the brand fresh? I’m a big fan of having large PR teams that are able to help a company expand pretty rapidly in a specific market…My experience has always been that the best way to grow a global brand is to grow it with leaders on the ground in those spaces and in those markets.”“My take on PPC is different than a lot of other marketers in the B2B space. A lot of other marketers in the B2B space would simply say to you, ‘what's the return on investment for the amount of money we spend on our pay per click ads?’ The truth is if you just look at stuff like that, then you would probably stop spending money on PPC ads. What it really comes down to is brand recognition. You want people to see your brand and think about your brand…a large portion of our PPC budget is really just billboarding. It's providing us a significant amount of brand recognition, which you need to do time and time and time again in order to really build a growth brand in the B2B space in a lot of the markets that we're in.”“My personal thing is to always try to make things memorable. If you don't try to make things memorable, then you’re not doing your job as a marketer. And when you look at a bunch of the B2B brands in the marketplace, how many of those would you consider to be memorable?”SponsorDemand Gen Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.LinksFollow Ian on TwitterFollow Dave on Twitterhttps://clevertap.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode features an interview with Len Fischer, Senior Vice President of Demand Generation at Okta.Len leads the team responsible for creating and accelerating Okta’s pipeline through campaign management, field marketing, partner marketing, and digital marketing efforts. Prior to Okta, Len was Executive VP of Marketing at BDNA, and held key leadership roles in marketing and sales at Informatica. He holds an MBA from Pepperdine University. On this episode, Len shares how he and his team at Okta strive to be different, how his demand gen strategy changes over time, the person who he says can get him fired the quickest, and some of the most clever and interesting demand gen initiatives he’s seen. Key TakeawaysPush the envelope on innovation with campaigns and demand gen initiativesIn SAAS, if you’re not focusing on customer marketing, customer success, and customer programs, you’re not going to be in business for long Remember that sales is marketing’s customer, and in demand gen, the Head of Sales can probably get you fired faster than anyone else canQuotes“There's a big portion of my demand strategy that will change over time as the company evolves and changes. You have to be able to partner with not only sales, but the other functions within marketing in order to be effective. Think about demand over personalization, digitalization, and integration, and if those three themes carry through, you'll have a successful demand motion.”“The person that can get me fired the quickest is the Head of Sales. So if the Head of Sales does not think I'm doing the job, regardless of if [the CMO] thinks I'm doing the job, that's the quickest way for me to get fired.”“Not everything in marketing will work. That's the other thing that I've learned over the years. And what doesn't work typically will teach you more lessons than what does work. So as long as you're willing to think about why it didn't work and what kind of changes you would do next time, I think there's value in it, regardless of how much pipeline you get.”“I'm a big believer that these experiential things really work, but I would rather do a few of them and go to the big events–go to the Final Four, go to The Masters…We want to be different, so if everybody has access to a Laker game or a Warriors game or a Giants game, then what difference is it? But if we're going to the World Series, then sure, let's talk about it.”“Fight for your team because they'll fight for you…Bring the right people in and set them up for success. This is a very collaborative position and you have to work with a lot of different people, but ultimately I think if you bring the right people in and you set them up properly, [and] you fight for them with the rest of the organization on what we can do and what we can't do, it typically will work in your favor.”SponsorDemand Gen Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.LinksLeukemia and Lymphoma SocietyFollow Ian on TwitterOkta.com Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode features an interview with Lynne Capozzi, CMO of Acquia, the leading cloud platform for building, delivering, and optimizing digital experiences.Lynne is a multiple-time tech CMO who first served as Acquia’s CMO in 2008, before leaving in 2011 to pursue nonprofit work full-time. She returned to Acquia in late 2016 to lead the marketing organization into its next stage of growth.On this episode, Lynne explains why demand gen always needs to be an integrated strategy, how to create a great website experience, why it’s so hard to do personalization well, and why the next phase of the industry is moving from marketing operations to revenue operations.Key TakeawaysIntegrated campaigns always work the best for demand genYou should be evaluating and re-platforming your website every 18 monthsIntent data is the next opportunity for marketersQuotes“What we do for demand gen is all about integrated campaigns. The one thing I know about demand gen is that it's never a one-and-done type of task. Demand gen is very much an integrated strategy…it’s everything that falls under that roof to generate demand–it's multitouch, it's nurturing campaigns, it’s all about using the right tools…and so much of it is based on data and data analytics.”“I re-platform every 18 months or so. That's the recommendation that I give to people. If you haven't [done] an evaluation of your website in the past two years, it's time to do it…A lot now is based on design. Do you have a modern, sleek design on your site? That's really important because that level of Netflix and Apple–that's kind of the experience that everybody is expecting now. So you need to make sure that your site is reflective of your brand, reflective of your messaging, and really have it be a great experience for customers.”“I think there's a lot more to be done using intent data and using AI and machine learning…As marketers, I think we’ve got a lot of opportunity if we can look at intent data--looking at intent data and not waiting, but seeing where people are raising their hands and where the interest already is…to help you figure out what's the next action to take or the next market to go after.”“We’ve spent the past couple of years in our industry in marketing gathering the data–now what? I want people that can help make the determination of what happens next and how do you use that data. And now I'm finding some really great marketing folks who are geared towards that. So we're moving from marketing operations to revenue operations, which is really the bottom line.”“I think conversational marketing is critical. We're using it a lot right now…we use it to really drive our leads. And I expect that to continue even more in the future.”SponsorDemand Gen Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode features an interview with Marie Gassée, Vice President of Growth at Confluent, the enterprise event streaming platform provider that garnered a $4.5B valuation last year. Prior to Confluent, Marie served as Senior Director and General Manager of the Online Sales Business Unit at Box, and she holds an MBA from Stanford Graduate School of Business.On this episode, Marie discusses the heavily data-driven nature of her role, the product-led growth model that she embraces to maximize revenue and ROI, and the leadership philosophies she uses to trust and empower her teams.Key TakeawaysSEO and SEM can be some of the lowest hanging fruit and some of the highest leverage tactics in your arsenal. Even small changes can make a meaningful impact on your businessData data data. If you’re a data-driven organization, partner closely with your analytics folks or your data science team, and you can also see additional benefit from hiring marketers with a level of analytics proficiencyHire great people that you trust, then open the purse strings and advocate for themQuotes“I'm really into the product led growth model...we focus on acquiring folks into the product, getting them onboarded, getting them active…Really trying to view it as kind of a pipeline mechanism. If I do my job well, I have a bunch of small teams active in the product, not spending a ton of money, but getting value from the product. And then we focus on handing that off to sales in a thoughtful way where they can add value and they can think about having a longer term relationship with Confluent.”“The way I approach things is really to build a super strong partnership with our analytics folks, and then do everything in my power to unblock them--to give them budget, to help them hire, to give them head count…Ultimately I'm just going to sign the check for whatever my team says is good. That's my mentality: hire great people that you trust, and then if they say they need something, my job is to open the purse strings and advocate.”“I think a lot of marketers maybe aren't as close to their data scientists or their analytics partners. For me, the quantitative part of marketing is what my job is, and so we certainly can't do that without our data science counterparts. The other thing I'll say is just a level of analytics proficiency for everyone on my team. That's another way to partner really well, is just making sure we hire folks who can self-serve a lot of their data, who can do high-level analyses, who value our data scientists and who love partnering with them. That's a big part of how we structure our team.”“On the web optimization side, I enjoy it because it's like a puzzle…It's such a fun tactic, but also crazy impactful. You can make changes to your CTA or to the look and feel of a page and have meaningful downstream impact on your business. Not just in B2C, very much in B2B as well. I find that to be such an impactful, but also a satisfying tactic. You can do an AB test and meaningfully change the direction of your company. That's so insane and should be fully exploited.”SponsorDemand Gen Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.LinksTop 24 CMOs Share Their Uncuttable Budget Items Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode features an interview with Esther Flammer, Vice President of Demand Generation  and acting CMO of Conga.Esther is a senior marketing executive with nearly 20 years of B2B and agency experience in SaaS, high-tech, and non-profit sectors. Her dynamic leadership has driven success at high-growth B2B technology companies like Conga, Convercent, and Return Path.On this episode, Esther discusses the balance between the art and science of marketing, what B2B can learn from B2C, and the different motions that fuel high-transaction, high-volume inbound pipeline versus the targeted ABM strategies that drive complex, enterprise-level deals.Key TakeawaysMarketing is a delicate balance of art and science, but in demand gen, you’re going to need a lot of data to back up the strategies you employ for generating the pipeline needed to meet the company’s goals.If you sell to SMB and Enterprise, high-velocity, high-transaction deals are going to be very different than complex, enterprise-level deals. Make sure you have distinct go-to-market strategies for each segment and that you’re fueling both engines, but that you also understand the overlap between the two.In-person events are on hold, but virtual events are still a strong tactic. The reach is much larger but you have to be much more focused, purposeful, and intentional about the content to keep audiences engaged.Quotes“We see so much ROI and a lot of the bigger deals and true qualified pipeline coming from [our ABM efforts]. It’s a very multichannel, targeted effort, starting with the technology that provides propensity to buy data…really defining what those target accounts look like, adding in targeted advertising so that we can warm them up and truly personalize…then ensuring that we're delivering the right message to the right person at the right time, that it's personal, that it's relevant and it’s aligned with where they are in their buyer's journey.”“We were invited to be on a pilot to try out Qualified.com on Salesforce AppExchange…and it's been a game changer completely. We've always had high volumes from AppExchange and from each of our product listings, but we were able to see much higher conversions, more qualified conversations and true pipeline come from that. So we’re huge fans.”“Because of the fact that we don't really have live events where you would typically see conversations happening at a booth, [conversational marketing] has been a great addition to our full demand gen strategy and the tactics and channels that we're utilizing.”“I think there's a lot that B2B can learn from B2C–tech and data analysis and neuromarketing and things like that. B2B tech is, I feel like, just starting to do that in a sense, but there's a lot that we can do to actually provide really relevant content to people who are looking to purchase.”“I feel like when you're in demand generation, there's kind of always a target on your back just because you are accountable for the pipeline that the business needs to close in order to hit the bookings goals. Demand generation in most cases is front and center: What are you doing? What is your strategy? How are you producing more pipeline? ...Everything is very much kind of that art and science of marketing…So we use a lot of data and science to figure out how much pipeline we need, and for me, our goal of the demand gen team is predictable pipeline. We put a lot of effort into trying to figure out how much pipeline do we need to create in this quarter in order to hit our goals, both this quarter as well as next quarter and beyond.”SponsorDemand Gen Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.LinksCheck out Conga's Agents of Change Podcast  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode features an interview with Rachel Thornton, Vice President of Worldwide Marketing for Amazon Web Services, the comprehensive cloud computing platform that powers hundreds of thousands of businesses in 190 countries around the world, and is on track to surpass $51B in revenue in 2021.Rachel is a true Demand Gen Rockstar, having been hailed in the press as “Captain of the B2B Marketing Dream Team.” She joined Amazon in 2013, serving as Head of Amazon Student and then Vice President of Global Field and Partner Marketing for AWS before her promotion to her current role in January 2020. Prior to Amazon, she served as VP of Marketing for the US, Canada, and Latin America at Salesforce. On this episode, Rachel details the demand gen strategy that powers the dominant player in the cloud computing space, and shares the intricacies of the most important leadership principles that fuel successful marketing teams, from customer obsession, to diving deep, to thinking big, and much more. Key TakeawaysBe customer-obsessed. Start from the customer’s point of view and work backwards. What is your customer trying to do from a business outcome perspective? What are they trying to achieve? Knowing that helps you write a great marketing / demand gen planThink Big. In marketing, it’s critically important to give teams the freedom to really use their imaginations and get creative with new ideas Disagree and commit. For any new service, product, marketing idea, campaign, demand gen strategy, etc., it's critical to have an in-depth discussion and encourage disagreement. But at the end of the meeting, if the decision is made to go forward, then everyone must commit to making it work. Quotes“From a demand gen perspective, one of the most important leadership principles is customer obsession…When we think about our demand gen strategy and any new program or new campaign that we want to put together, we start from the customer and work backwards. I think that's probably what really helps us develop great demand gen and marketing programs.”“The best way to figure out how you're doing from a measurement perspective is go into the campaign or the demand gen program with a clear set of objectives and outputs that you're looking to get…When we're developing campaigns, we always set up what do we want the impact of this to be? How do we want to define that? And How do we want to measure it?”“Marketing is the beautiful marriage of not only creativity, but understanding data and doing a lot of data analysis. Because you want to make sure that whatever big idea you come up with–how do you test it? How do you refine it? And then how do you understand its impact? So that if you really love it, you can replicate it.”“[My advice would be to] ask a lot of questions. Sometimes I think people don't want to ask questions. They're afraid, like ‘oh, I should know this.’ I'm a big believer: Ask the questions because there are probably other people sitting there thinking of the same question you are. Ask a lot of questions, really dive deep…I just think it helps you be so much more effective and efficient.” SponsorDemand Gen Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode features an interview with Joanie Wang, Director of Marketing at ExpensifySince joining in 2014, Joanie has helped grow Expensify into the most recognizable expense management platform in the space, spearheading the launch of some of the company’s biggest marketing initiatives. She has been named one of the Top Women Leaders in SaaS and one of the accounting industry’s Top 20 Influencers under 40. On this episode, Joanie discusses how Expensify’s relentless focus on end-user experience turns customers into devoted champions of the product, how they work to cultivate a positive brand experience in every consumer interaction, and the process of launching their massively successful Super Bowl ad campaign.Key TakeawaysIn the enterprise space, focusing on the experience of the end-user of your product–not just the buyer or the administrator–is key to creating true brand champions.Successful word of mouth marketing comes from cultivating brand champions and curating a positive experience in every interaction you have with current and potential customers. It’s not just the product you’re selling, but the community, the experience and the environment.Marketers need to understand the shift that’s occurring as Millennials and Gen Z become a larger component of the workforce. They’re savvy consumers and they will be the ones to possibly make or break your business in the long term.Quotes“We've been very end-user centric in how we build out our product and who our ultimate consumers are. There are a lot of similar apps out there that focus on the person buying the software, not necessarily the person using it. What we realized is that when you focus on the end-user experience…they really become huge champions of your product.”“At the heart of it, demand gen at Expensify is essentially a partnership between marketing, business development, and sales. We focus our efforts on entering and growing new markets by accelerating our word of mouth business model. It's been the heart and soul of our business since day one, and it's something that's been really effective for us in terms of how we've grown.”“We focus a lot on creating experiences–whether that's at trade shows, in product, etc–creating experiences that are memorable and everlasting so that people not only believe in your product and love it, but become champions of it.”“I recognize that brand is sometimes the opposite of demand gen, but I do think that it is a very important factor–at least from a top of funnel perspective–to stir interest and to create that initial awareness about our product…This idea of creating experience…is really setting the foundation for a lot of the demand gen work that we'll do later on. Anytime you come across Expensify, we focus on making sure…that everything that you come across is a positive experience.”“We picked the Super Bowl because we knew that it was a moment in culture that everyone is paying attention to. In terms of meeting the audience where they are, that was kind of our moment. Everyone's paying attention. In fact, people are always on the lookout for commercials…We wanted a super large audience who is receptive to this kind of brand play, this sort of this messaging, and we wanted to meet them where they are.”SponsorDemand Gen Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This episode features an interview with Robin Daniels, CMO of Matterport. Robin has built an impressive two-decade career at industry-defining tech companies across the US and Europe, previously serving as CMO of WeWork and in leadership positions at LinkedIn, Salesforce, and Box. He joined Matterport in early 2020 to lead worldwide marketing strategy at a time of rapid growth for the company. On this episode, Robin shares how his “go all in or don’t go at all” mindset helped lead Matterport to rocketship growth in 2020 and which strategies, channels, and tactics he’s doubling down on for 2021.Key TakeawaysWhen it comes to campaigns and launches, go all in or don’t go at all. Going halfway is a recipe for regretNobody can tell the story of what’s possible with a product better than your customers. Invest in figuring out the right stories and promoting them across the right channelsRemember that a marketing career is supposed to be fun! It’s not always going to be easy, but it should always be an adventure.Quotes“I'm very much of the mindset that if you're going to do something, you go all in or you don't go at all. I'm not a big fan of half-assing campaigns or launches. I've done a few in my career, and I always regret it.”“Customer stories is something I've been trying to invest in heavily…Nobody tells a story of what's possible with Matterport better than our customers. Investing in figuring out the right customer stories, promoting them across all our different channels, getting them into the press, getting them into media is really, really important for us, but it takes investment.”“The website for us is so key, and we've put a lot of effort into it…To me, the website is where it all starts. This is the first impression that anybody's going to get. Especially with something like Matterport, the first thing you see has to be so appealing that you want to know more”“One of my pieces of advice to people who want to come into a new role or want to be a CMO: Don’t reuse the old playbook. You’ve got to try new things…Experiment like crazy. It’s great if you have some learnings and some ideas of what you want to do. But if you have a playbook, honestly, it’s probably outdated already. Try new platforms, try new messaging. Test, measure, learn, improve, that’s the way forward.”“I have an opportunity here to really change the storytelling game and the demand game, because we can show up in ways on these platforms–through our visual storytelling–that no other platform can. In other companies, it’s always ‘imagine this.’ I don't have to imagine with Matterport, I just show. I always want to show the product.” SponsorDemand Gen Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for Demand Gen pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.LinksFollow Ian on TwitterFollow Robin on Twitter Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.