The Remarkable Leadership Podcast

The workplace is changing; it's the technology, it's the location, it's the diversity of the people. So, if we know the workplace is changing, we need to be thinking about how we change our leadership. Ty Bennett is an author and founder of Leadership Inc. Today he sits down with Kevin to discuss his most recent book, Partnership Is the New Leadership. Ty believes that we can no longer rely on leading from a place of authority or title. By showing up as a partner with our team, they will show up for you. This means a direct result to the bottom line. Ty shares his thoughts about the balance between care and candor and looks at commitment.

Today's mindset is different. Today everyone is good or the online reviews would drive them out of business. So, it's not enough to have quality, care, or compassion. Your competitive advantage will be how you deliver your product better, faster, or more convenient. David Avrin is the author of Why Customers Leave (and how to win them back). David and Kevin discuss the book and how it illuminates some of the blind spots we have in how we work with customers. Leaders miss some things and there are unintentional consequences. They need to step back and ask some hard questions from the customers perspective.

When you take on a new leadership role, it is both exciting and a bit scary. There are new responsibilities and your relationships with colleagues' changes, especially if you have been promoted within. Today Kevin is joined by Naphtali Hoff, President of Impactful Coaching & Consulting and author of Becoming the New Boss. They discuss everything related to that new leadership role. From those crucial first months to finding a mentor to building relationships. Naphtali shares mistakes and ways to make that transition.

We spend most of our lives trying to learn and know as much as we can. It's ingrained in us that the more we know, the better off we are. And while there's no question that knowledge truly is power, sometimes…as leaders…there is danger in expertise. I'll explain three dangers that we all must be aware of in order to be more successful.

There are events in our lives that shape us. Events that make us think and re-think the way we do things. Mark Bertolini is no exception. Mark is the former chairman and CEO of Aetna and author of Mission-Driven Leadership: My Journey as a Radical Capitalist. He sits down with Kevin to share his stories; a child diagnosed with cancer, which made him a consumer of the health care industry and a ski accident, which forced him to ask for "help". These events changed his perspective and he realized that maybe an iron-handed fist was not the best way to conduct business. Mark shares his lessons of empathy and talks about the progressive elimination of failure – not perfection. You need to continually get better and find not only ways but encourage, your folks to take care of each other and the mission of the company.

Today I am challenging you to think about your inputs - are they feeding you what you most need? One great input? Sign up for our masterclass Video series - The Journey to Remarkable Leadership - http://KevinEikenberry.com/way

Have you ever downplayed a compliment? Tried to pass it off or re-direct the conversation when you've been given one? Today I am pointing out some very valuable leadership lessons from a compliment (and the response to this compliment) that I recently overheard. I'll also give you a very simple 3-step process to help you receive compliments better in the future.

If we rely on algorithms and technology to make us more efficient, our own skills atrophy. Kevin sits down with Edward Tenner, author of Our Own Devices, Why Things Bite Back, and most recently The Efficiency Paradox: What Big Data Can't Do. As a historian of sorts, Edward tries to understand where we are today and asks the questions we need to think about the future. In The Efficiency Paradox, Edward looks at our technology boom and the downside of a good thing. Although our access to information and big data leads us to perform at higher and faster levels, can we be sure we are going in the right direction? Edward believes we need to find balance or we might not find the benefits of technology or we lost the benefits of human nature.

Why gossip and worry start and how to deal with it as a leader. (You can learn more about this at https://kevineikenberry.com/way)

Communication is hard. I know, it's likely not a surprise to you. And it's certainly no surprise to us – communication is consistently one of the biggest challenges that we hear about from leaders. And in this episode, I am going to help you (and your team) be a better communicator by raising the communication bar with five simple tips.