The Remarkable Leadership Podcast

Another challenge accepted as I will connect chicken soup with leadership - and have some fun doing it! Additional Resources: https://kevineikenberry.com/rtv

Words are powerful and when we use the right words in the right situations, they can have a huge impact in our ability to be effective as leaders. Today, we are diving deep into a word that seems innocent, but might not be when we are aware of how we are using it. Beware the Word 'Actually' 3 Comments (Edit) Words are powerful and when we use the right words in the right situations, they can have a huge impact in our ability to be effective as leaders. Today, we are diving deep into a word that seems innocent, but might not be when we are aware of how we are using it. Tweet it out: Be careful with the word 'actually'. When you put it in front of a statement of good performance, it shows your underlying belief. Need an example? "They actually did a good job." See what I mean? @KevinEikenberry From This Episode: Sign up to receive an email notification each time we release a new episode of Remarkable TV here.

Customer Service…if we aren't serving external folks, we are definitely serving internal people. Micah Solomon is the author of Ignore Your Customers (and They'll Go Away): The Simple Playbook For Delivering The Ultimate Customer Service Experience. Micah joins Kevin to discuss the role customer service plays within your organization. Micah is also known as the customer service turnaround expert and works with companies to help them get back to basics. Organizations need to recognize that are serving both their external customers as well as their employees and vendors. If your Yelp review looks good, yet your Glassdoor rating isn't great, chances are you will soon lose your customers. Micah shares stories of organizations doing it right, whether it be a "wow" or an authentic experience. In this episode, Micah discusses 1. Customer service culture. 2. Hiring for customer service (WETCO). 3. The power of WOW. This episode is brought to you by... Unleashing Your Remarkable Potential, Kevin's free weekly e-newsletter. It's full of articles and resources to help you become a more confident and successful leader. Sign Up Additional Leadership Resources Book Recommendations: Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience by Micah Solomon Olive, Again by Elizabeth Strout Growing a Business by Paul Hawken Learn more about Ignore Your Customers (And They'll Go Away). Connect with Micah Solomon: Website | Twitter | LinkedIn Related Podcast Episodes: Delivering Innovative Service with Chip Bell. Leadership and Legendary Service with Vicki Halsey. Turning Culture into Competitive Advantage with Jeff Grimshaw.

Consider this the gift of mindset! I'm giving you a new thought about the value of experience today - it is valuable for us as leaders and in all other roles in our life. You know experience can be useful, but you may have never thought about it this way. 13 Days to Remarkable Leadership Video Series: http://KevinEikenberry.com/13days

These days, there is no shortage of communication tools at our fingertips - literally. And while this means that it is easier than ever to communicate with one another, it doesn't necessarily mean that we are communicating better. In fact, some might argue that we are getting worse at communicating. So, today I am going to remind us all of a powerful, but often forgotten communication tool that we should all be using more frequently. Tweet it out: Want to communicate with impact? Send a handwritten note. @KevinEikenberry From This Episode: Take a listen and learn more about The Remarkable Leadership Podcast, here.

Leadership and communication go hand in hand and most organizations are looking to improve communications with their teams. Jack Modzelewski is the author of Talk is Chief: Leadership, Communication and Credibility in a High-Stakes World and joins Kevin to discuss culture, communication, storytelling, and crisis management. Whether they realize it or not, Jack believes leaders are chief credibility officers. They create the communication culture in the organization. Leaders need to be themselves and bring all their experiences into communication, regardless of level. This is especially true in times of crisis or change. Executive communication should not only address the change but should include milestones and personal benefit. In this episode, Jack shares his thoughts on 1. Storytelling and sizzle. 2. Listening and communication. 3. Change communication. 4. Crisis management. Additional Leadership Resources Book Recommendations: Talk is Chief: Leadership, Communication and Credibility in a High-Stakes World by Jack Modzelewski Two Paths: America Divided or United by John Kasich Principles by Ray Dalio Learn more about Jack Modzelewski. This episode is sponsored by From Manager to Remarkable Leader, Kevin's flagship workshop based on his proven leadership model. Learn more at remarkablepodcast.com/manager Related Podcast Episodes: Communicate Like a Leader with Dianna Booher. Practical Storytelling for Leaders with Sandy Coletta. The Excellence Dividend with Tom Peters.

Leadership and... keys? Yes, challenged to make the connection, I am doing just that in this episode. 13 Days to Remarkable Leadership Video Series: https://kevineikenberry.com/13days Remote Leadership Institute: https://remoteleadershipinstitute.com/

It's a wonderful world that we live in, don't you think? Yes, yes, I know that it's not perfect. There is crime, there is conflict, there is disease, there is…lots that isn't great. AND…there is a lot more that IS great. In today's episode, I'm sharing why it often seems like things are so much worse than they really are and what you can do to focus on the positive that is all around us. From This Episode: Sign up to get our weekly email that announces the newest episode of Remarkable TV here.

Often, when organizations talk about agility, they are looking at their tactical agility. General Charles Jacoby and Leo Tilman are the authors of Agility: How to Navigate the Unknown and Seize Opportunity in a World of Disruption. They join Kevin to discuss how a retired 4-star general and an expert on finance and strategy joined forces to assess agility in organizations. They recognize it is more than just having the right people doing the right job but being purposeful and decisive in initiatives. They also understand, there is a certain amount of risk associated with the unknown and risk intelligence is crucial for you and your leaders to develop an understanding of the factors that can impact your organization. In this episode, Jacoby and Tilman share 1. Their definition of agility and why it is more than a buzzword. 2. The difference between strategic and tactical agility. 3. The risk formula. Additional Leadership Resources Book Recommendations: Agility: How to Navigate the Unknown and Seize Opportunity in a World of Disruption by Leo Tilman and General Charles Jacoby Grant by Ron Chernow Top Brain, Bottom Brain: Surprising Insights into How You Think by Stephen Kosslyn and G. Wayne Miller Thinking Fast and Slow by Daniel Kahneman The Righteous Mind: Why Good People Are Divided by Politics and Religion by Jonathan Haidt Improve your leadership in just 13 days with our video series 13 Days to Remarkable Leadership. Related Podcast Episodes: Lessons from a Major General with Major General David Bassett. Building a Powerful Culture with Patty McCord. The Power of Corporate Culture with Chris Dyer. Strategic Thinking for Leaders with Rich Horwath.

Often, when organizations talk about agility, they are looking at their tactical agility. General Charles Jacoby and Leo Tilman are the authors of Agility: How to Navigate the Unknown and Seize Opportunity in a World of Disruption. They join Kevin to discuss how a retired 4-star general and an expert on finance and strategy joined forces to assess agility in organizations. They recognize it is more than just having the right people doing the right job but being purposeful and decisive in initiatives. They also understand, there is a certain amount of risk associated with the unknown and risk intelligence is crucial for you and your leaders to develop an understanding of the factors that can impact your organization. In this episode, Jacoby and Tilman share 1. Their definition of agility and why it is more than a buzzword. 2. The difference between strategic and tactical agility. 3. The risk formula. Additional Leadership Resources Book Recommendations: Agility: How to Navigate the Unknown and Seize Opportunity in a World of Disruption by Leo Tilman and General Charles Jacoby Grant by Ron Chernow Top Brain, Bottom Brain: Surprising Insights into How You Think by Stephen Kosslyn and G. Wayne Miller Thinking Fast and Slow by Daniel Kahneman The Righteous Mind: Why Good People Are Divided by Politics and Religion by Jonathan Haidt Improve your leadership in just 13 days with our video series 13 Days to Remarkable Leadership. Related Podcast Episodes: Lessons from a Major General with Major General David Bassett. Building a Powerful Culture with Patty McCord. The Power of Corporate Culture with Chris Dyer. Strategic Thinking for Leaders with Rich Horwath.