Geeks, Geezers, and Googlization Show

After spending $250 Billion on HR technology for recruitment, interviewing, and assessments, the candidate experience should be spectacular. But it's not. In fact, it sucks. More than ½ job candidates drop out during the application process. Nearly 60% of applicants never hear from the employer. Did HR technology cause the dissatisfaction? Can HR tech heal itself? Will AI-assisted technology cure what ails struggling talent acquisition efforts? HR and Recruiting "Nerd" Matt Charney visits Geeks Geezers and Googlization and shares why he feels nothing has changed in HR tech for over a decade … and explains why that might be about to change.

CX. Just what HR needs, another acronym! But don't swipe left just yet. Bad candidate experience is almost single-handedly killing your talent acquisition efforts. Plain and simple - job seekers aren't happy. Half of them encounter a negative experience with your company or your website even before they apply. Seven out of 10 leave and never apply again. Worse, they tell 7 friends…and those friends tell 7 more. Another 50 percent quit your application before hitting submit. Bad CX (candidate experience) pushes top talent away, drives up costs, creates negative publicity, and lowers customer revenue. It's a destructive, expensive, counter-productive strategy. In this episode, we're joined by Delta CX author Debbie Levitt. She exposes the 4 Horsemen of Bad CX - frustration, confusion, disappointment, and distraction, how they send the wrong message to job candidates, and offers tips to deliver great CX.

If you could pick just one job skill to learn, develop, and grow, it should be curiosity. Curiosity is so important that you might say that curiosity lies behind the FATE of humanity. We simply can't perform our jobs or stay relevant in the race between man and machine without - you guessed it, curiosity. It drives nearly every skill on the must-have job skill lists for tomorrow. And yet parents, business leaders, and our current education system teach the curiosity out of us despite the call for more innovation, growth mindset, and STEM. It's time to unleash curiosity. Crack the code. Uncover what's holding you back. Tune into this episode when The Googlization Guy, Ira S Wolfe, meets "Cracking the Curiosity Code" author Dr. Diane Hamilton. Unleash Your Curiosity with the Curiosity Code Index! Click here to learn more.

Rhonda Leeman Taylor is taking the same competitive fight and lessons of leadership, teamwork,and perseverance she learned on the ice to beat an even tougher opponent - gender discrimination in our communities and business. As young female hockey player she learned that female athletes, like female workers, just don't get treated equally or fairly. They don't get the same pay or the same respect, on or off the field. In this episode Rhonda shares her #MeToo moment when she was propositioned by a male president. She laughed at her assailant, and that awkward moment resulted in a "golden handshake," effectively ending her career path. At that moment Rhonda skated from the ice to HR, pursuing her life-long passion to end gender discrimination. Rhonda's new book Offside was just released last week (Oct 5).

Congratulations Geeks Geezers and Googlization. To celebrate Season 2, my co-host Keith Campagna is live on the floor of #HRTechConf 2019. Keith's observation: Technology is ubiquitous. Automation is not only inevitable but integral to HR's survival. The crescendo of AI-driven technologies is only adding fuel to unprecedented transformation and disruption. HR technology is pushing everyone into uncharted territory, a world of unknown unknowns. The future will be transformative, different, scary, and even weird. Listen now as Ira and Keith discuss what's going on in the world of HR technology and recap a year of conversations that included interviews with thought leaders about technology, artificial intelligence, education, mindfulness, marketing, the future of work, and lots of disruption. (You can listen all our shows here or on your favorite podcast.) We're also excited to welcome XOR as our newest sponsor. Check them out here.

Josh Levine has a disturbing message for HR and executives in the C-Suite: ignore company culture at your own risk. New SHRM stats prove his point. 1 out of 4 Americans dread going to work. Nearly 1/2 of all workers are thinking about leaving. A bad company culture is not only bad for employees. It's bad for business. Company culture is the difference between a vibrant business and one that flounders. (Yes, we talk about the rise and fall of WeWork and Uber too!) Listen while Josh discusses his new book Great Mondays: How to Design a Company Culture That Employees Love. Where do you start? Click play. Buy Great Mondays View SHRM's 2019 Culture Report

"Leadership needs to evolve," says our guest John Dame. "Leaders need to lead with purpose." Employees need leaders who they can trust, deliver compassion, provide stability, offer hope. Creating such a company culture that attracts, engages, inspires, and retains workers takes more than a few motivational posters and a wordsmithed vision statement hung in the lobby and break rooms. Listen to John describe how he helps both emerging and experienced leaders lead with purpose.

Pandit Dasa, a former monk, has an extraordinary vision for Workforce 2030, quite different than the dystopian view of robots and machines kicking us out of jobs over the next decade. Pandit imagines a workforce where leaders and managers inspire, support and encourage; where ego battles don't stifle progress; where colleagues celebrate each other's success ; and employees develop positive social connections at work. But he also warns that without all of us being more mindful, our workplaces will become more toxic.

"Conflict can be like fertilizer. It stinks while you're in it, but in the long run, it fosters growth," says our guest Kira Nurieli, founder of Harmony Strategies Group. During this episode Kira reveals 3 crucial skills every manager and employee must learn to resolve and leverage conflict management. She describes why she recommends "Circles" strategy and how she has applied it to boost productivity, increase engagement, and help people feel like they matter.

How would you explain artificial intelligence to your 4 year old or 95 y/o mother? That might seem like a silly question to ask our guest Ben Eubanks when our audience includes so many HR professionals and business executives. Sadly, it's not. Because according to the author of "Artificial Intelligence for HR," 90% of HR leaders don't have a firm grasp on what AI is and how it works. That's a huge problem because more than half a billion dollars flowed into AI-enabled HR technology last year alone. Listen as we talk about: What is AI for HR? How will AI disrupt jobs and work? What skills will we need?