The PERSUIT Podcast

What does it take to stand out, stay human, and lead with authenticity in legal marketing? 💡 In this episode of The PERSUIT Podcast, host Alex Bullington sits down with Rachael Shilling, Director of Marketing & Client Services at Liskow, for an honest, energizing conversation about: 🚀 Standing Out in a Crowded Market How a 90-year-old regional firm competes with global giants by doubling down on its energy-sector roots. 💼 Rethinking RFPs & Client Value Why Rachael loves RFPs, how she first discovered PERSUIT, and how data-driven transparency helps firms win on expertise—not size. 🤖 AI, Empathy & the Future of Legal Work Rachael’s refreshing take on what AI can do—and what it can’t replace: trust, empathy, and real connection. Subscribe to The PERSUIT Podcast to stay ahead of the innovation curve in legal and lead with value.The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Hosted by Ausha. See ausha.co/privacy-policy for more information.

It's a special crossover episode of the PERSUIT Podcast this week as we re-play Jim Delkousis' recent interview with Mary O'Carroll on the Pearls On Gloves Off podcast. The two cover a lot of ground, including: Leading legal like a businessThe AI reckoning of the billable hourThe hot topic of reverse auctionsBig thank yous to Mary and her team for letting us share this episode. You can subscribe to Pearls on Gloves Off on Apple Podcasts and Spotify.The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value.Hosted by Ausha. See ausha.co/privacy-policy for more information.

From re-thinking the billable hour with Effective Fee Arrangements to building trust through transparency, Chris shares how clients and law firms can work smarter—not harder. Discover why the right people, the right data, and the right conversations are key to driving change in the legal industry.The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value.Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, Chris Perry, VP of Sales at Apperio, joins the PERSUIT Podcast to unpack why accruals are such a persistent challenge in legal ops—and how to fix them. From inaccurate estimates to strained client–firm communication, accruals impact far more than just finance. Key takeaways: Why hourly billing makes accruals inherently messy The pitfalls of relying on law firm estimates How Apperio uses actual unbilled data to improve accuracy The role of clear communication and expectation setting Why value-based pricing could be a game changer Listen in to learn how to rethink your accruals process. Learn more about Apperio and PERSUIT, book a demo today at http://www.persuit.comThe world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value.Hosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode of the PERSUIT podcast, host Chris Albrecht speaks with Maui Guevero, Senior Manager for the Legal Advisory Team at PERSUIT. They discuss the evolving landscape of client-firm relationships, the intricacies of law firm pricing strategies, and the critical role of communication in legal services. The conversation also delves into the impact of AI on legal work and how it is reshaping the dynamics between clients and firms. Insights from the PERSUIT Exchange event highlight the need for proactive communication and collaboration to enhance these relationships. Topics include:The client-firm relationship is often tense due to pricing pressures.Law firms can adopt bespoke pricing strategies tailored to client needs.Clients should articulate their priorities to foster collaboration.Clients are becoming more informed about AI capabilities.Both firms and clients need to initiate communication proactively. Find Maui on Linkedin at: https://www.linkedin.com/in/kmcge/ The world's top in-house teams aren't just managing their firms — they're mobilizing value. PERSUIT. Lead with value.Hosted by Ausha. See ausha.co/privacy-policy for more information.

Jordan Weinstein, VP of Data & Growth at PERSUIT, shares insights around legal pricing trends for FinServ clients and AFAs, including: Do FinServ clients pay less? Why have some key cost-driving activities in AFAs plateaued in recent years? How can clients and firms take advantage of this research? The PERSUIT Podcast delivers deep discussions around the innovations happening in the legal space. PERSUIT. Lead with value.Hosted by Ausha. See ausha.co/privacy-policy for more information.

Dr. Sebastian Lochen, the General Counsel and Head of Compliance at Thyssenkrupp, shares his professional journey within the company, where he began his career in the compliance department in 2011 and rose to lead the legal function in 2021. Throughout the discussion, Dr. Lochen emphasizes the significance of embedding the legal team within the business units to ensure proactive support and early involvement in organizational projects and decisions.Lochen speaks to the environmental and regulatory challenges Thyssenkrupp faces as it transitions to greener technologies, and how the changing business model, driven by regulatory pressures and economic shifts, requires adaptive strategies from the legal team to provide robust support while also maintaining vigilance over traditional risk areas like antitrust issues. The two also explore the evolving dynamics between Thyssenkrupp and its external legal advisors. Dr. Lochen discusses the critical role of law firms in providing innovative solutions and leveraging technology to enhance legal service delivery. He emphasizes the importance of a collaborative relationship with external partners to navigate new regulatory landscapes effectively. 04:36 Expansion of Compliance Programs Since 201107:36 Diversified Industry Ventures Overview09:50 Integrating with Business Operations13:41 Future Challenges: Regulation and Efficiency18:06 AI Compliance Implementation Strategies19:48 Evolving Role of Law Firms24:53 Steel Industry's Green Transition25:46 Navigating Economic and Legal Changes29:33 Nurturing Children's Interests through ExplorationHosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, Cynthia Lareine interviews Samallie Kiyingi, the global General Counsel for Corporate Investment Banking at Standard Chartered Bank. The two talk about Samallie's impressive career journey, emphasizing her transitions across prestigious organizations like Afreximbank, Clifford Chance, Deutsche Bank, and Standard Chartered Bank. Despite initially focusing on international law and human rights, Samallie’s path led her into finance law, a transition influenced by mentors and opportunities to develop a wide range of skills. Her global career, spanning continents including Australia, Europe, Africa, and Asia, and her current role at Standard Chartered reflect a natural progression towards leveraging finance to foster prosperity.The conversation delves into Samallie’s leadership style, enriched by her culturally diverse work experiences. She discusses the challenges of adapting to different cultural contexts, such as her significant moves from Sydney to London, Cairo, and Singapore. One pivotal moment in her career was negotiating and procuring COVID-19 vaccines for African countries, where her structured finance expertise played a crucial role. Samallie stresses the importance of maintaining personal resilience and celebrating team wins in high-pressure situations. She advocates for clear daily routines, empathetic leadership, and building trust within teams to enhance productivity and innovation.Samallie also shares insights on elevating the in-house legal team's strategic role within organizations. She emphasizes the necessity of relationship-building, over-communicating, and taking ownership to demonstrate value beyond the traditional legal advisory scope. Additionally, as a member of Standard Chartered’s Diversity and Inclusion Committee, Samallie highlights the importance of fostering diverse leadership and creating opportunities for underrepresented groups. She balances forward-looking perspectives on technological advancements in the legal field with practical advice for young lawyers on betting on themselves and seeking roles that open future opportunities. Her personal reflections and professional guidance make for an inspiring episode, underscoring her belief in leveraging law and finance as tools for broader societal impact.06:57 Cultural Bias in Leadership Adaptation08:41 Cultural Sensitivity in Workplace Communication14:16 Vaccine Collaboration and Coordination17:16 Managing Stress Through Routine19:28 Celebrating Wins Amid Challenges24:04 Surprise Award Highlights Global Impact27:16 Building Legal-Business Trust30:17 Boosting Personal Visibility at Work32:28 Visibility and Relationship-Building Strategies36:10 Enhancing Diversity Through Senior Engagement40:10 Tech Innovations in Legal Industry43:26 Career Decisions: Prioritizing Future OpportunitiesHosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode, Jim Delkousis, CEO of PERSUIT, sits down with Tia Sherringham, General Counsel at DoorDash, to explore how legal can be a true business partner rather than just the department of “no.” Tia shares her journey from being the second lawyer at DoorDash to leading a global legal team of 150, navigating the company through hypergrowth, the pandemic pivot, and its IPO. She also dives into building a problem-solving legal culture, partnering with external counsel, and scaling legal for a global company.From empowering her team with a "Yes, And" mindset to balancing business agility and compliance, Tia offers valuable insights for legal leaders looking to evolve with their companies.For more great episodes of the Innovative Legal Leadership podcast, visit PERSUIT.com[00:01:14] - Tia's Journey to Law and DoorDash[00:03:18] - The Scrappy Early Days as DoorDash’s second lawyer[00:04:23] - The Pandemic Pivot, Pausing the IPO [00:06:51] - Scaling Legal Through an IPO & Beyond[00:12:04] - The DRI Model and Empowering Her Legal Team[00:13:11] - Choosing the Right External Legal Partners[00:17:33] - Legal as the "Department of Yes, And"[00:19:34] - Legal & Marketing Collaboration (Including a Super Bowl appearance)[00:21:32] - The Future of Legal & AI[00:22:40] - Advice to Her 25-Year-Old Self[00:24:25] - Fun Wrap-Up: Tia’s Go-To DoorDash OrdersHosted by Ausha. See ausha.co/privacy-policy for more information.

In this episode of the Innovative Legal Leadership Podcast, Jim Delkousis sits down with Lynn Charytan, the Executive Vice President and General Counsel of Comcast Cable. Lynn traces her career journey, starting from her early days at the Washington Post, moving on to a 17-year tenure at WilmerHale as a partner, and finally transitioning to Comcast in 2010. She describes the challenges she faced in establishing a legal regulatory function at Comcast without a structured onboarding process and reflects on important milestone moments that shaped her career, including a transformative realization about her leadership approach.Lynn discusses her perspective on leadership, emphasizing the need to empower her legal team to excel rather than focusing solely on her own expertise. She recounts how her department has grown and evolved with the addition of new legal functions like compliance and government investigations. Lynn highlights the importance of having a robust onboarding process to foster a strong team culture. She also touches on topics like cybersecurity, the role of AI in business and legal operations, and maintaining strategic partnerships with external law firms.00:00 Lynn's Career and AI Insights04:49 Establishing a Legal Regulatory Team07:20 Career Transition and Reflection12:44 Empowering Colleagues for Success16:39 Navigating Selective Leadership and Trust18:06 Enhancing Interdepartmental Collaboration23:38 AI's Role in Law Efficiency26:30 Collaborating to Overcome Resistance29:37 Collaborative Firm Negotiations34:18 Understanding Business Strategy for Decisions35:01 Integrating Legal Advisors in Strategy38:58 Shifting Focus: From Self to OthersHear more stories by following Innovative Legal Leadership on Apple Podcasts, Spotify, or any podcast platform.Listening on a desktop & can’t see the links? Just search for Innovative Legal Leadership in your favorite podcast player.Hosted by Ausha. See ausha.co/privacy-policy for more information.Hosted by Ausha. See ausha.co/privacy-policy for more information.