IBS Intelligence Podcasts

Rich Cooper, Principal – Financial Services, Fusion Risk ManagementThere has been a fundamental shift in how the modern bank is approaching operational resilience to ensure the continuity of key services driven in part by regulatory focus, customer centricity, the digitisation of financial services and the growth in reputational risk. Rich Cooper of Fusion Risk Management explains the challenges of operation resilience to Robin Amlôt of IBS Intelligence.

 John Garvey, Global Financial Services Leader, PwC US Five years of evolution in financial services have been compressed into a matter of months and it is not over yet! More digitisation is one the way, zero interest rates will redefine financial products, capital constraints on regulated banks will see a rise in non-bank lenders and ESG will become mainstream. John Garvey of PwC takes Robin Amlôt of IBS Intelligence through the report ‘Securing your tomorrow, today – The future of financial services’.

Alastair McGill, GM Data Control, Broadridge Financial Solutions; Thorsten Voelkel, CEO, PPI AG Europe’s banks are facing challenges in payments, driven by changes such as the implementation of PSD2, SEPA ISO migration, TARGET2 and SWIFT ISO20022 migration, while also responding to national payments infrastructure changes and the emergence of new protocols, such as EBICS. There is also increasing market demand for Request to Pay and SEPA IP via TIPS. Broadridge and Germany’s PPI AG unveiled their Payments-as-a-Service partnership during SIBOS. Alastair McGill of Broadridge and Thorsten Voelkel of PPI outlined the new PaaS venture to Robin Amlot of IBS Intelligence.

Barbara Maheshwari, Chief Executive Officer, Remote BobBarbara Maheshwari has the ambition to become the leading platform in Europe for managing remote staff, aiming to enable companies to find and hire the right talents while securing fulfilling career opportunities for candidates. Early stage FinTech startup need to focus on their ideas and their solutions – as Remote Bob’s Barbara Maheshwari explained to Robin Amlôt of IBS Intelligence, a ‘virtual assistant’ allows that focus to be maintained without distraction.

Jill Homan, President DeepTarget Social media is the golden standard of engagement and has been since the launch of the first social networking website more than a decade ago. Social media exists to grow connections and relationships. Learn how banks can use social principles to exceed customer expectations, identify engagement challenges and retool communication strategies to meet customer engagement expectations for the next decade. Jill Homan of DeepTarget explains how to Robin Amlot of IBS Intelligence.

V. Ramkumar, Senior Partner, Cedar Management Consulting International discusses three or four focus areas that banks need to focus on for their transformation during the ongoing COVID-19 pandemic.

Michel Golffed is the VP of Growth at dLocal.dLocal is Uruguay’s first Unicorn and a specialist in cross-border payments. Michel Golffed of dLocal talks to Robin Amlot of IBS Intelligence about the growth opportunities in emerging markets, even where the majority of the population may be unbanked or, at the least, does not have access to credit cards. He began by discussing how Covid-19 is affecting demand in these markets.

Michael Carter, Executive Vice President, Strategic Resource ManagementVendor invoice auditing is often put on the backburner by financial institutions. However, as Michael Carter of Memphis, Tennessee-based SRM explains to Robin Amlot of IBS Intelligence, automating the invoice audit process enables banks to improve efficiencies, increase productivity and protect the bottom line from erosion.

Matthew Williamson, Global VP of Financial Services, MobiquityCovid-19 has accelerated the creation of a cashless society. Matthew Williamson, now with digital consultancy Mobiquity, was previously Global Head of Payments and Cash at Finastra and EMEA Head of Commercial Prepaid Card Technology at Citibank. Here he discusses the need to retain the ‘human factor’ in digital banking with Robin Amlot of IBS Intelligence.

Luke Wilson, VP Intelligence, 4iQCyberattacks and data breaches cost consumers, companies, and countries billions of dollars annually.  October marks National Cybersecurity Awareness Month in the US. Luke Wilson, formerly with the FBI, is VP of Intelligence with cybersecurity firm 4iQ. He explains to Robin Amlot of IBS Intelligence how financial institutions can stop cyber-enabled crime by incorporating identity intelligence into their digital security