IBS Intelligence Podcasts

Eric Head, Vice President Experience Leadership, VerintThe US banking industry appears to have weathered the pandemic storm in strong fashion with all of the top 15 US banks showing improved customer satisfaction scores in the Verint Experience Index: Banking (2021). However, that doesn’t mean that they can rest on their CSAT and NPS rankings, customer journeys have become more complex, and expectations are higher than ever. Robin Amlôt of IBS Intelligence speaks to Eric Head, VP Experience Leadership at Verint. 

Alan Vey, Chief Executive Officer, Aventus NFTs are a part of decentralised finance (DeFi) that is rapidly growing, digitally representing ownership in a highly tradable and secure format, allowing marketplaces and more complex financial products to be built. There’s a lot more here potentially than just video clips and digital art. Robin Amlôt of IBS Intelligence talks through the potential of NFTs with Alan Vey, CEO of Aventus.

Ajay Vij, SVP and Industry Head, EMEA – Financial Services & Public Sector, InfosysThe acceleration of clients’ digital expectations and the need for technology investment are forcing the pace in increased spending on tech solutions for banks and other financial institutions. But there are significant potential benefits. Infosys reckons financial services institutions could see $151 billion added to profits through effective cloud usage. Robin Amlôt of IBS Intelligence speaks to Ajay Vij, Senior Vice President and Industry Head, EMEA – Financial Services & Public Sector, Infosys.

Terrie Smith, CEO, & David Birch, Chairman, DIGISEQThe global wearable devices market is primed to reach $62.82 billion by 2025. UK-based DIGISEQ has announced a breakthrough in payment wearable technology giving consumers the functionality to turn any object of choice into a payment device via a mobile APP. The new solution, Rapid Contactless Personalisation, works with both Android and iOS, delivering Mastercard payment data, via secure tokenisation. The pandemic has accelerated the pace of adoption of IoT technology and contactless applications are forecast to extend to more than 41 billion devices by 2027. Robin Amlôt of IBS Intelligence speaks to DIGISEQ Chairman David Birch and the company’s CEO Terrie Smith.

Terry Donohoe, CEO Europe, IgnitionIgnition developed the first robo-investment direct-to-customer solution in Australia. Now, the firm offers a SaaS solution that offers personal digital advice journeys across investment, insurance and retirement. Ignition has entered the UK market with a white-label, multi-currency bank grade, compliant digital advice platform that is compatible with both legacy and migrating technology environments. Terry Donohoe, CEO Europe for Ignition speaks to Robin Amlôt of IBS Intelligence about the platform and its prospects.

Roxana Mohammadian-Molina, Chief Strategy Officer, Blend NetworkMany FinTech players evolved out of the Global Financial Crisis with new platforms taking business from banks in areas that they were no longer able or no longer willing to play a part in – SME lending and development finance lending are among notable examples. However, while alternative lending has grown, has it reached a point where the banks want to buy back in? Are we moving from unbundling to rebundling? Robin Amlôt of IBS Intelligence speaks to Roxana Mohammadian-Molina, Chief Strategy Officer of P2P lender Blend Network. 

Mary Connor, Director, Retail Banking Strategic Engagements & Global Sales, FinastraNew research by Finastra saw people across 5 continents (Africa, the Middle East, Europe, Asia Pacific and the Americas) talking about their banking situation and whether they felt empowered by their financial institutions. The Journey to Financial Empowerment asked participants about their aspirations and to share a photo containing 7 objects representing their financial goals. Robin Amlôt of IBS Intelligence speaks to Mary Connor, Director, Retail Banking Strategic Engagements & Global Sales, Finastra, about the report’s findings.

Justin Banon, CEO & Co-Founder, Boson ProtocolEcommerce platforms claim to value customer-centricity when what they are really doing is hoarding data and separating people from the value they create, according to Boson Protocol. The company aims to disrupt ecommerce platforms by tokenising ‘things’ – real-world products and services and commerce data within a liquid digital market, built on DeFi. Robin Amlôt of IBS Intelligence speaks to Justin Banon, CEO and Co-Founder of Boson Protocol about how the company automates digital to physical redemptions using NFTs encoded with game theory in what it calls decentralised autonomous commerce.

Lalit Mehta, Co-Founder & CEO, Decimal TechnologiesAround the world, economies are dependent on their SME sectors for employment and wealth creation, but SMEs face continued problems in access to credit, especially women entrepreneurs. In India, for example, according to an International Finance Corporation report, more than 70% of the total finance requirement of women entrepreneurs is unmet. AI and machine learning may go some way to helping narrow the credit access gap. Robin Amlôt of IBS Intelligence speaks to Lalit Mehta, Co-Founder and CEO of Decimal Technologies.

 Stefano Cipollone, Business Development Manager, AurigaBanks are under both political and public pressure to preserve access to cash. ATM pooling could be the solution to them being able to do this in an economical way, overcoming the barrier of operating costs through the sharing of ATM infrastructure by multiple banks. Institutions in Finland, Sweden and Belgium have already adopted ATM pooling. Robin Amlôt of IBS Intelligence speaks to Stefano Cipollone, Business Development Manager at Auriga about the barriers and success factors in play.