KaiNexus: Continuous Improvement, Leadership, and More

In this webinar you will learn: Four aspects of great lean leadership Four common themes of great lean processes Five problems that CI technology solves Five focus areas to build a world class lean organization Presenter: Jeff Roussel, KaiNexus VP of Sales Hosted By: Mark Graban, KaiNexus VP of Innovation and Improvement Servic

What causes prescription drug prices to increase from $4 to $400 overnight? How does our system perpetuate practices that fail to provide quality care for the patients?

Mark Graban and Dr. Greg Jacobson answer questions from our KaiNexus Community: - What's your favorite college football team? - How to integrate the culture in a change resistant environment? - How do you deal with culture change? Lean is a new way of doing business. People have to change their ways to become process and problem solvers. Top management has to come from behind their desks to work with the people on the shop floor or gemba. This is a big paradigm shift for any company. Culture change must be addressed before any Lean tools can be used effectively. - What are some best practices for shifting the culture in an organization? - How do companies get hundreds or thousands of ideas from their employees annually? - Is it okay for a leader to apologize? Is it taken as a sign of weakness? - What is the best way to get a job in the process improvement, Kaizen, or cultural fields? - What's the next conference you're attending?

Webinar: Effective Collaboration Across Organizations and Industries A KaiNexus webinar hosted by Mark Graban and presented by: Teresa Hay McMahon Executive Director Iowa Lean Consortium Stephanie Hill Corporate C.I. Manager Kreg Tool Agenda: Learn the difference between networking, benchmarking, and collaborating Understand why collaboration is critical to continually improving Identify ways to increase collaboration to achieve goals Learn how the Iowa Lean Consortium brings together Lean practitioners from every sector of the economy Participate in Q&A

In this podcast, Mark Graban interviews Teresa Hay McMahon, the executive director of the Iowa Lean Consortium, as she previews her upcoming webinar: "Effective Collaboration Across Organizations and Across Industries" This is being held September 21 at 1 pm EDT. Register at http://www.kainexus.com/webinars In this webinar, you will learn: * Learn how the Iowa Lean Consortium brings together Lean practitioners from every sector of the economy * Learn the difference between benchmarking, networking, and collaboration * Understand why collaboration is critical to continually improving * Hear examples of benefits gained through presenter’s experiences * Identify ways to increase collaboration to achieve goals

In this "customer spotlight," Mark Graban of KaiNexus interviews Vice President Corporate Operations at Carolinas Healthcare System.

Mark Graban & Dr. Greg Jacobson from KaiNexus discuss questions from our audience on topics including Lean and the patient experience, shifting from projects to small staff-driven improvements, using huddles for distributed teams, and other CI topics.

Going to the Gemba, or visiting sites in person, is an important part of the improvement process that frequently gets overlooked. Working at a technology company that serves clients in a variety of industries all across the world means that I can not go to the Gemba as easily as the CEO at a hospital or the supervisor at a building site, but I jumped at the chance to go on site to Four Seasons Produce during a trip to visit my mom and sister.

In this webinar you will learn: Recognize the importance of patients and families as partners in their care Discuss an effective process to engage patients and families at the earliest point possible before a scheduled admission. Presenters: Laura B. Townsend Co-Founder & President of Louise H. Batz Patient Safety Foundation Elise Matocha BSN, RN, ONC, Bone & Joint Care Coordinator Carol Wratten MD MBA FACOG, Batz Foundation Board Member, Seton Healthcare CQO (Retired)

Ensuring the customer is always treated right is the basis from which the Customer Experience team was born. But the concern of a CE team should go far beyond that and focus on making sure the customer is delighted with the product and feels their needs have been heard and met.