

KaiNexus: Continuous Improvement, Leadership, and More
KaiNexus
The KaiNexus Continuous Improvement Podcast features content from our webinars. We also share conversations with KaiNexus team members and customers from time to time.
This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.
This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.
Episodes
Mentioned books

Nov 7, 2024 • 8min
[Preview] Creating Leader Standard Work (LSW) Across a Distributed Business Model
Mark Graban, from KaiNexus, chats with Brent Loescher about his upcoming webinar:
It will be presented live on November 19 from 1:00 pm - 2:00 pm ET
Register here
An exploration of implementing LSW throughout Sperber Companies, a distributed Landscape Maintenance business made up of organically-grown business and M&A (read multiple cultures).
Covering everything from embracing current cultures, developing an organizational culture with a common language, level setting business leader responsibilities, introducing Lean thinking, and implementing daily rhythms, this webinar will discuss the efforts, hurdles, and learnings this 5-year-old business is living every day.
About Brent:
Brent has spent more than 20 years working in and on the business, improving operations within high-speed manufacturing, warehousing, distribution, distributed-services environments, and governmental agencies.
A Lean practitioner at heart, Brent received his formal Toyota Production System training while working for Toyota Motor Sales in their North American Parts Operations. While with Toyota, he was responsible for operational design of two new warehouses built in Puerto Rico and Mexico City. A certified TPS trainer, he developed strategic warehouse design standards, while also serving as the Toyota Customer Service Diversity and Inclusion Champion Coordinator.
He helped develop a Lean program for the landscape maintenance industry, implementing and evolving continuous improvement programs across the country since 2009. This included co-leading a team focused on the operational integration of a $2 billion dollar merger.
Brent is currently responsible for Learning & Development and CI for a start-up Landscape Maintenance & Construction company doing work in 14 states. He has a BA in Business Management from Mercyhurst University and is a retired military veteran, having served 21 years in the US Army and US Army Reserve.
Brent is a girl-dad that, along with his wife, Kim, is anxiously awaiting the birth of their second grandchild. In his free time, he finds a way to see the Green Bay Packers wherever they play, enjoys boating, and spending time being creative around the house.

Oct 31, 2024 • 5min
An Introduction to the Lean Concept of Catchball
Read the blog post
Most of us have memories of playing the game of catch either as children or with our children. I really shouldn’t call it a “game” because there are no winners and losers. There is no defense because everyone is on the same side. One participant tries to deliver the ball to the other in a way that they will be able to grab and return it. The ability to catch and throw a ball is important because it is a foundation for success in many other, more complex sports. The Lean idea of catchball involves moving ideas and information from one person or team to another and, much like catch from childhood, it forms the basis for complicated decision-making and policy development.

Oct 23, 2024 • 5min
The 7 Steps of Hoshin Kanri (or Hoshin Planning)
Read the blog post
The process you use to develop your strategic plan is as important as the plan itself. Many organizations adopt the Hoshin Kanri method (also known as Hoshin Planning or Strategy Deployment), which integrates daily management with the strategic breakthroughs needed to propel the organization forward. Hoshin Kanri helps create specific, actionable plans and allocates the resources necessary to achieve them.
An important element of Hoshin Kanri is not just the setting of top-down objectives but also ensuring a two-way dialogue between leadership and employees, known as "catchball." This ongoing feedback loop ensures that strategic objectives are both communicated effectively and adjusted based on input from all levels of the organization. The entire process becomes an iterative cycle that aligns with the Plan-Do-Study-Adjust (PDSA) framework, fostering continuous learning and improvement.
Here are the seven steps typically followed in the Hoshin Kanri process:

Oct 2, 2024 • 60min
Webinar: Embedding Change Management into your Continuous Improvement Initiatives
Video, slides, and more
Presented by Melissa Sherman
Why is change so hard? Change is a complex and multifaceted process that often evokes a wide range of emotions and challenges. Despite these challenges, change is an inevitable part of life and is often necessary for growth, progress, and adaptation.
By acknowledging the difficulties associated with change and providing support, encouragement, and clear communications, we can help individuals and organizations embrace change and Continuous Improvements more effectively.
As continuous improvement practitioners, we don’t always think about the impact our continuous improvement initiatives will have on the employees.
Learning objectives: Throughout this session, we will look at various ways to improve the sustainability of our projects. Let’s discuss the importance of making sure we are embedding change management into your continuous improvement efforts. We will look at what change is, the resistance to it, the journey/change curve an individual goes through, the various change models, and some strategies you can use to assist in your efforts.
Accomplished Lean Leader and Sought-after Speaker recognized for driving continuous improvement initiatives and sharing change best practices, honed from 30 years of expertise in process excellence. Holistic ability to drive enterprise Six Sigma, Lean, and Kaizen deployments, delivering quantifiable productivity, efficiency, and waste elimination gains. Coached business teams during organizational adoption of agile solutions for high-level value delivery. Delighted business partners and stakeholders through strategic data-driven roadmap planning and creation.

Sep 26, 2024 • 6min
Driving Progress: How to Promote Continuous Improvement in The Workplace
The blog post
In this episode, we discuss how to create a culture of continuous improvement in the workplace. We'll cover seven surefire ways to promote improvement, including making it ongoing, involving all employees, removing barriers to improvement, celebrating all types of improvement, providing resources and recognition for improvement efforts, and leading by example. By following these tips, you can create a workplace where everyone is constantly striving to be better.

Sep 24, 2024 • 8min
Yehor Skorodumov - Why I Joined KaiNexus
In today's episode host Mark Graban, a senior advisor with KaiNexus, chats with Yehor Skorodumov, a senior web application developer who joined our team earlier this year.
In the episode, Yehor talks about his rigorous and analytical approach to researching companies, including KaiNexus. He also shares about the interviewing process, a little bit about what he does in his role, and what his first few months at the company were like.
Learn more about KaiNexus: https://kainexus.com/
And KaiNexus careers: https://www.kainexus.com/continuous-improvement/kainexus-team

Sep 11, 2024 • 9min
Embedding Change Management into your Continuous Improvement Initiatives - Webinar Preview
Mark Graban of KaiNexus talks with Melissa Sherman to preview her webinar...
Register here
Why is change so hard? Change is a complex and multifaceted process that often evokes a wide range of emotions and challenges. Despite these challenges, change is an inevitable part of life and is often necessary for growth, progress, and adaptation.
By acknowledging the difficulties associated with change and providing support, encouragement, and clear communications, we can help individuals and organizations embrace change and Continuous Improvements more effectively.
As continuous improvement practitioners, we don’t always think about the impact our continuous improvement initiatives will have on the employees.
Learning objectives: Throughout this session, we will look at various ways to improve the sustainability of our projects. Let’s discuss the importance of making sure we are embedding change management into your continuous improvement efforts. We will look at what change is, the resistance to it, the journey/change curve an individual goes through, the various change models, and some strategies you can use to assist in your efforts.
About the Presenter:
Melissa Sherman
Accomplished Lean Leader and Sought-after Speaker recognized for driving continuous improvement initiatives and sharing change best practices, honed from 30 years of expertise in process excellence. Holistic ability to drive enterprise Six Sigma, Lean, and Kaizen deployments, delivering quantifiable productivity, efficiency, and waste elimination gains. Coached business teams during organizational adoption of agile solutions for high-level value delivery. Delighted business partners and stakeholders through strategic data-driven roadmap planning and creation.

Sep 5, 2024 • 2min
How KaiNexus (Innovation Station) Helps You as a Leader
Welcome to the KaiNexus Continuous Improvement Podcast, hosted by Mark Graban, Senior Advisor at KaiNexus. In today's episode, we share insights from one of our YouTube videos, featuring two esteemed leaders from UMass Memorial Health. Cathy Burke and Jeff Marks discuss how KaiNexus, known internally as "Innovation Station," helps them drive leadership and continuous improvement in their organization.
Cathy Burke shares her leadership approach of inviting team members to raise opinions, identify obstacles, and work collaboratively—values that Innovation Station enables through its platform. Jeff Marks adds how the platform supports their weekly commitment to optimize performance, leveraging both new ideas and past solutions to avoid redundant efforts.
Together, Cathy and Jeff highlight the impact of empowering every employee, regardless of role, to contribute ideas that can affect change on a larger scale. Discover how Innovation Station tracks, monitors, and facilitates execution on these improvements, ensuring that opportunities lead to tangible successes.
To learn more about how KaiNexus can support your improvement initiatives, visit www.kainexus.com.

Aug 29, 2024 • 14min
Nexie Award Dinner 2024 - Polytainers! Top Turnaround. Discussion with Marc Haberer
In this video, Mark Graban, senior advisor at KaiNexus, chats with Marc Haberer, a process engineer at one of our customers, Polytainers.
At KaiNexus, we believe our success is best reflected in the achievements of our customers. Each year at KaiNexicon, we honor some of our most outstanding customers through the Nexie Awards. This Annual Nexie Award Ceremony is a cherished highlight of KaiNexicon, celebrating our customers' dedication and exceptional accomplishments over the past year.
Learn more: https://blog.kainexus.com/customer/announcing-our-2024-nexie-award-winners
This year’s Award for Top Turnaround goes to Polytainers. The Top Turnaround is awarded to the organization that has displayed the most progress using KaiNexus to build its improvement culture since last year’s conference. The Polytainers team has demonstrated a remarkable commitment to collaboration and their willingness to work with us on redefining their processes has led to a fantastic partnership. Building from the ground up is never easy, but through exceptional leadership, teamwork, and dedication, they have made leaps and bounds forward in creating standard practices.
Their commitment to excellence serves as an inspiration to us, reminding us of the incredible impact that determination, an open mind, and partnership can have on achieving success. Thank you for being an incredible partner to us.

Aug 26, 2024 • 9min
Business Process Improvement Examples: 34 Actionable Ideas
Read the blog post
When leaders consider implementing a structured business process improvement methodology, one of the challenges they often face is explaining to employees what types of opportunities to consider. Usually, there are some apparent needs that people attack immediately. Still, once those are addressed, it can be challenging to recognize the flaws in processes, especially ones you operate every day.
A practical approach for overcoming this issue is providing employees with categories of improvement potential to keep in mind. Sharing a few examples with your team — and asking lots of questions — can help spark ideas, get people thinking creatively, and foster innovation.Of course, recognizing the opportunities for improvement is only the first step. Next, your team will need to leverage various improvement techniques to implement positive change.This post breaks down common improvement needs into several categories and then covers several practical tools for problem-solving.