

KaiNexus: Continuous Improvement, Leadership, and More
KaiNexus
We deliver practical insights and real-world strategies for Lean, Six Sigma, and Operational Excellence. Through lessons from KaiNexus webinars and conversations with customers, improvement leaders, and team members, each episode explores what it takes to build a resilient culture of Continuous Improvement. Learn how organizations engage employees, strengthen problem-solving capability, and sustain meaningful operational results across industries. Whether you're new to CI or leading major transformation, this podcast offers tools and perspectives you can put to work immediately.
Episodes
Mentioned books

Sep 15, 2020 • 1h 2min
Webinar: Leading with Respect: Standard Work for Frontline Leaders
Slides and the video recording: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/standard-work-for-frontline-leaders/webinar/signup
Presented by
Jen Ashley, Care Center Site Supervisor for Practice Design
Didier Rabino, Client Advisor for Value Capture
Leader standard work is an essential component in a lean environment. The fact is that using lean with processes without changing leadership principles and practices never goes well. Consequently, when leaders stick to their old ways the new lean processes will eventually break.
Didier Rabino, Client Advisor at Value Capture and Jennifer Ashley, Site Supervisor Sutter Health will discuss “Leading with Respect: Standard Work for Frontline Leaders." They will share the concepts of frontline leader standard work and their practical applications.
Learning Objectives:
Explain the frontline leader's role and responsibilities
Define processes and tools to support the frontline leader’s SW

Sep 10, 2020 • 6min
Jen Ashley Webinar Preview
Register to watch live or to see the recording: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/standard-work-for-frontline-leaders/webinar/signup
Leading with Respect: Standard Work for Frontline Leaders
September 15 from 1:00 - 2:00 pm EDT
Presented by
Jen Ashley, Care Center Site Supervisor for Practice Design
Didier Rabino, Client Advisor for Value Capture
Leader standard work is an essential component in a lean environment. The fact is that using lean with processes without changing leadership principles and practices never goes well. Consequently, when leaders stick to their old ways the new lean processes will eventually break.
Didier Rabino, Client Advisor at Value Capture and Jennifer Ashley, Site Supervisor Sutter Health will discuss “Leading with Respect: Standard Work for Frontline Leaders." They will share the concepts of frontline leader standard work and their practical applications.
Jennifer Ashley holds a Bachelor’s Degree and is a Care Center Site Supervisor for Practice Design. Jennifer joined Sutter Valley Medical Foundation in 2008. Her Sutter career path started as a Patient Service Representative then moved into a Patient Service Coordinator and is now leading a team on innovation for Practice Design and In Person Patient Flow.

Aug 19, 2020 • 1h 1min
Full Webinar: Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare
Slides and more: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/leadership-behavior-strategies-in-healthcare/webinar/signup
Presented by John Toussaint, MD, and Kim Barnas from Catalysis
In this webinar, you will learn:
A method for self-assessment of fundamental behavior
How to use A3 format as a personal improvement plan
This webinar serves as a bit of a preview of their upcoming book of the same title, due out September 1st -- pre-order now!
The Panelists:
John Toussaint, MD
John is an Internist, former healthcare CEO and is one of the foremost figures in the adoption of organizational excellence principles in healthcare. He founded Catalysis anonprofit education institute in 2008. Catalysis has launched peer-to-peer learning networks, developed in-depth workshops, and created many products – including books, DVDs and webinars. Dr. Toussaint has written three books all of which have received the prestigious Shingo Research and Publication Award: 1) On the Mend 2) Potent Medicine 3) Management on the Mend.
Kim Barnas, CEO of Catalysis
Prior to her role at Catalysis, Kim served as a senior vice president for ThedaCare, and president of Appleton Medical Center and Theda Clark Medical Center. While in that role she enjoyed the opportunity to learn about LEAN and implement this work in hospital operations. The ThedaCare Improvement System (LEAN) path started in 2003, with value stream mapping followed by improvement events, and projects. She was involved in leading two of the initial value streams for OB and cancer services. In 2014, Kim authored a book titled Beyond Heroes, A Lean Management System for Healthcare, based on this journey. Kim has a Master of Science degree in Health Care Administration.

Aug 18, 2020 • 8min
Preview: Becoming the Change: Leadership Behavior Strategies for Continuous Improvement in Healthcare
Preview of an upcoming webinar -- register: https://info.kainexus.com/continuous-improvement/continuous-improvement-leadership/leadership-behavior-strategies-in-healthcare/webinar/signup
August 19 from 1:00 - 2:00 pm EDT
Presented by John Toussaint, MD, and Kim Barnas from Catalysis
In this webinar, you will learn:
A method for self-assessment of fundamental behavior
How to use A3 format as a personal improvement plan
This webinar serves as a bit of a preview of their upcoming book of the same title, due out September 1st -- pre-order now!

Aug 14, 2020 • 1h 1min
Panel Discussion: Sharing Our Visions and Voices to #RootCauseRacism
View and more resources: https://info.kainexus.com/continuous-improvement/sharing-our-visions-and-voices-to-rootcauseracism/webinar/signup
Presented by Deondra Wardelle and a panel that includes the original founders of The Women in Lean:
Karyn Ross
Crystal Y. Davis
Dorsey Sherman
Have you been listening to the heartbeat of what’s going on in the world? Activists are calling for an end to systemic racism and social injustice. There’s an urgent demand for change. Have you been wondering how you can become more involved?
Starting on August 8, 2020, you’ll have the chance to join Deondra R. Wardelle and her network of colleagues from the continuous improvement community and other industries, as they present an insightful week-long series of blog articles at LeanBlog.org.
Join us for the online series called “Sharing Our Visions and Voices to #RootCauseRacism.” Experience the dynamic and heart-felt writing of our bloggers, as they provide you with tangible anti-racism countermeasures. Experience the feeling of empowerment, as they share specific actions that you can implement within your own circle of influence.
As a grand finale to our blog series, you’re also invited to attend a webinar panel discussion on Friday, August 14, at 1pm EDT. Our discussion panelists include Karyn Ross, Crystal Davis, and Dorsey Sherman, original founders of The Women in Lean. These continuous improvement experts will answer questions and spotlight key points about the anti-racism calls to action that were shared earlier in our blog series.
Don’t miss this opportunity to make significant change in your own community. Register today for “Sharing our Visions and Voices to #RootCauseRacism.”

Aug 12, 2020 • 22min
Panel Preview: Sharing Our Visions and Voices to #RootCauseRacism
Register: https://info.kainexus.com/continuous-improvement/sharing-our-visions-and-voices-to-rootcauseracism/webinar/signup
Mark Graban is joined by Deondra R. Wardelle to preview the special panel discussion that will take place on Friday, August 14th.
Presented by Deondra Wardelle and a panel that includes the original founders of The Women in Lean:
Karyn Ross
Crystal Y. Davis
Dorsey Sherman
Have you been listening to the heartbeat of what’s going on in the world? Activists are calling for an end to systemic racism and social injustice. There’s an urgent demand for change. Have you been wondering how you can become more involved?
Starting on August 8, 2020, you’ll have the chance to join Deondra R. Wardelle and her network of colleagues from the continuous improvement community and other industries, as they present an insightful week-long series of blog articles at LeanBlog.org.
Join us for the online series called “Sharing Our Visions and Voices to #RootCauseRacism.” Experience the dynamic and heart-felt writing of our bloggers, as they provide you with tangible anti-racism countermeasures. Experience the feeling of empowerment, as they share specific actions that you can implement within your own circle of influence.
As a grand finale to our blog series, you’re also invited to attend a webinar panel discussion on Friday, August 14, at 1pm EDT. Our discussion panelists include Karyn Ross, Crystal Davis, and Dorsey Sherman, original founders of The Women in Lean. These continuous improvement experts will answer questions and spotlight key points about the anti-racism calls to action that were shared earlier in our blog series.
Don’t miss this opportunity to make significant change in your own community. Register today for “Sharing our Visions and Voices to #RootCauseRacism.”

Aug 11, 2020 • 1h 1min
Webinar Recording: Avoiding Common Pitfalls in the DMAIC Methodology
View slides and recording: https://info.kainexus.com/improvement-disciplines/six-sigma/dmaic/common-pitfalls-in-the-dmaic/webinar/signup
How to Avoid Common Pitfalls in the DMAIC Methodology
August 11 from 1:00 - 2:00 pm EDT
Presented by Simon De Castro, MS
In this webinar, you will:
Understand common pitfalls that can happen in the implementation of a DMAIC project
Listen to examples of some of these mistakes
Learn about what to do to avoid these problems
Simon De Castro is a Lean Six Sigma Black Belt with Texas Health Resources. He is also certified as a coach and as a Change Management Practitioner.
He has more than 25 years of experience, 17 of them working in Lean Six Sigma managerial roles in companies like Sara Lee, Johnson & Johnson, and since 2017, at Texas Health Resources, where he has worked on the design, implementation, and maintenance of KaiNexus.
In his continuous improvement journey, Simon has accumulated a great deal of experience in the design and delivery of Lean Six Sigma content and has coached more than 300 yellow and green belt projects to successful completion.

Aug 7, 2020 • 7min
Preview: How to Avoid Common Pitfalls in the DMAIC Methodology
To register https://info.kainexus.com/improvement-disciplines/six-sigma/dmaic/common-pitfalls-in-the-dmaic/webinar/signup
This is a preview of a webinar that Simon De Castro will be presenting on August 11:
"Preview: How to Avoid Common Pitfalls in the DMAIC Methodology"
In this webinar, you will:
Understand common pitfalls that can happen in the implementation of a DMAIC project
Listen to examples of some of these mistakes
Learn about what to do to avoid these problems
Simon De Castro is a Lean Six Sigma Black Belt with Texas Health Resources. He is also certified as a coach and as a Change Management Practitioner.
He has more than 25 years of experience, 17 of them working in Lean Six Sigma managerial roles in companies like Sara Lee, Johnson & Johnson, and since 2017, at Texas Health Resources, where he has worked on the design, implementation, and maintenance of KaiNexus.
In his continuous improvement journey, Simon has accumulated a great deal of experience in the design and delivery of Lean Six Sigma content and has coached more than 300 yellow and green belt projects to successful completion.

Jul 23, 2020 • 1h 5min
Real Continuous Improvement in Virtual Workplaces 2: The Sequel [Full webinar]
https://info.kainexus.com/continuous-improvement/virtual-improvement-2/webinar/signup
Presented by
Crystal Y. Davis, The Lean Coach, Inc.
Karen Martin, TKMG, Inc.
Mike McGowan, Marietta Memorial Hospital
Are you now faced with the challenge of doing more improvement work in a virtual way, given the challenges of the Covid-19 pandemic?
Join us for our second virtual panel discussion on this topic, hosted by KaiNexus and moderated by Mark Graban, with three improvement leaders who have recent experiences in this new era.
No slides, just tips and lessons learned from three experienced improvement facilitators and coaches.
Crystal Y. Davis, CLSSBB
Founder, CEO, and Principal Lean Practitioner @The Lean Coach, Inc
Crystal helps leaders create a culture of problem solvers allowing them to focus and deploy strategically. Specializing in the "Toyota Way" Lean model. Over 20 years of proven Lean experience in automotive, beverage and supply chain industries. STEM Industry focus. Client roster consists of Fortune 500/1000 Companies. Formally mentored by Toyota Senseis. Led companies to award-winning results, recognized for operational excellence at the "Lean Enterprise Institute Summit" and "Industry Week Best Plant".
Karen Martin
President TKMG Group & TKMG Academy
Karen is the President of TKMG, Inc., a global consulting firm that specializes in operational excellence, Lean management, and business performance improvement. They help their clients create strategies, operations, and work environments that drive profitability and growth, deliver exceptional customer value, and maximize human potential. She is also the Founder & President of a new online learning destination, TKMG Academy, Inc. They aim to be the premier online learning choice for business performance improvement, Lean management, and leadership development. Karen is the author or co-author of five business performance books, including two Shingo Award-winning books: The Outstanding Organization and Value Stream Mapping. Her latest, Clarity First, centers on her core belief that all success in life—both business and personal—is a result of operating with clarity.
Mike McGowan, LSSBB, MBOE
Director, Process Excellence at Marietta Memorial Hospital
Mike McGowan directs and oversees a team of Continuous Improvement specialists and works to apply lean thinking and tools to improve the current system. He was previously the Senior Director of Diagnostic Services for Memorial Health System. He has a Masters of Business in Operational Excellence degree from The Ohio State University.

Jul 21, 2020 • 7min
Preview: Real Continuous Improvement in Virtual Workplaces 2: The Sequel
Preview of a webinar panel discussion that will be held on Thursday July 23 at 1 PM.
Register in advance or view the recording afterward: https://info.kainexus.com/continuous-improvement/virtual-improvement-2/webinar/signup
Presented by
Crystal Y. Davis, The Lean Coach, Inc.
Karen Martin, TKMG, Inc.
Mike McGowan, Marietta Memorial Hospital
Are you now faced with the challenge of doing more improvement work in a virtual way, given the challenges of the Covid-19 pandemic?
Join us for our second virtual panel discussion on this topic, hosted by KaiNexus and moderated by Mark Graban, with three improvement leaders who have recent experiences in this new era.
No slides, just tips and lessons learned from three experienced improvement facilitators and coaches.


