

KaiNexus: Continuous Improvement, Leadership, and More
KaiNexus
We deliver practical insights and real-world strategies for Lean, Six Sigma, and Operational Excellence. Through lessons from KaiNexus webinars and conversations with customers, improvement leaders, and team members, each episode explores what it takes to build a resilient culture of Continuous Improvement. Learn how organizations engage employees, strengthen problem-solving capability, and sustain meaningful operational results across industries. Whether you're new to CI or leading major transformation, this podcast offers tools and perspectives you can put to work immediately.
Episodes
Mentioned books

Feb 17, 2021 • 1h 1min
Webinar: Understanding your Strengths and Blind Spots for Enhanced Buy-In and Communication
Slides and more: https://www.kainexus.com/continuous-improvement/understanding-your-strengths-and-blind-spots-for-enhanced-buy-in-and-communication/webinar/thanks
Please be sure to fill out the free "Predictive Index" assessment prior to viewing the webinar: https://assessment.predictiveindex.com/bo/E0N/Kainexus#page0
When we drive – we know what our cars can do, and we know where our blind spots are. But do you know the extent of your personal power? And do you know where your professional blind spots are?
Many people do not really know themselves. Carter Cast, professor of business management for the Kellogg School of Management at Northwestern University says we have “blind spots because most of us have a hard time being objective about ourselves.” In fact, 95% of us BELIEVE we are self-aware. Research, however, proves that only 15% of us are ACTUALLY self-aware.
Isn’t it time to truly identify your personal strengths and blind spots?
About Scott: Scott is the Executive Director of IQC and has worked and consulted in manufacturing, technology, education, and health care industries for over 30 years. In his professional career he held roles such as QA Manager, CI Manager, Organizational Development, Human Resources, SVP Quality & Improvement, and Chief Improvement Officer. Scott is a lifelong learner, professor, speaker and author of multiple books, articles and journal publications. As a Master Black Belt and creator of The DMAIC Way®, his goal is for everyone to Make it Better! Make it Stick!
His website: https://iowaqc.org/

Feb 16, 2021 • 15min
Webinar Preview: Understanding your Strengths and Blind Spots for Enhanced Buy-In and Communication
Register and get the free assessment link
Host Mark Graban is joined by Scott Burgmeyer to give a preview of the webinar that he is presenting on February 17th.
Presented by Scott Burgmeyer, Executive Director - IQC (Iowa Quality Center)
When we drive – we know what our cars can do, and we know where our blind spots are. But do you know the extent of your personal power? And do you know where your professional blind spots are?
Many people do not really know themselves. Carter Cast, professor of business management for the Kellogg School of Management at Northwestern University says we have “blind spots because most of us have a hard time being objective about ourselves.” In fact, 95% of us BELIEVE we are self-aware. Research, however, proves that only 15% of us are ACTUALLY self-aware.
Isn’t it time to truly identify your personal strengths and blind spots?
Scott is the Executive Director of IQC and has worked and consulted in manufacturing, technology, education, and health care industries for over 30 years. In his professional career he held roles such as QA Manager, CI Manager, Organizational Development, Human Resources, SVP Quality & Improvement, and Chief Improvement Officer. Scott is a lifelong learner, professor, speaker and author of multiple books, articles and journal publications. As a Master Black Belt and creator of The DMAIC Way®, his goal is for everyone to Make it Better! Make it Stick!

Feb 12, 2021 • 7min
Sharing Covid Vaccination Process Improvements -- VacciNexus
See our blog post: https://blog.kainexus.com/sharing-covid-vaccination-process-improvements-vaccinexus
Register for the site: http://vaccinexus.com/
For the entire team at KaiNexus, the phrase "spread continuous improvement" is a driving mission statement. It's not just a business objective, it's something that we think can change the world. We truly believe that.
Our customers spread continuous improvement throughout their organizations. Often, this is person to person, team to team, department to department, and site to site. Our KaiNexus software supports them in this effort.
When we hear about big challenges in the world, such as the need to quickly and efficiently vaccinate as many people as possible against the coronavirus that causes Covid-19 illness, we know that people are doing great work to solve problems and to be more effective.
But how are they spreading continuous improvement across organizations, across states, and across countries?
When Helen Zak, the president and COO of the healthcare consulting and advisory firm Value Capture asked the following in a meeting, it caught my attention:
"How can we help organizations across the United States (and abroad) share with each other?"
In addition to my role with KaiNexus, I am affiliated with Value Capture as I work with some of their clients. So, I was thrilled to have the opportunity to connect the dots. KaiNexus... connects us! I mentioned this possibility of using KaiNexus and the team Value Capture was intrigued. They wanted their clients to have a way to share with each other, but their mission also drives them to think bigger than that.
I approached the leadership team at KaiNexus and they immediately jumped to the challenge, throwing their support behind the effort. Our director of marketing, Maggie Millard, has driven this effort with the support of others on the KaiNexus team. She has said multiple times that this effort is the most exciting project that she has worked on during her years with the company...
VacciNexus!
What we've put together has been dubbed VacciNexus by Maggie, a special-purpose, simplified version of our KaiNexus platform. It's available now... and it's free.
“VacciNexus” is a web-based system (accessed via a browser or the KaiNexus mobile app) and it's easy to use. VacciNexus is a simplified version of the KaiNexus platform that allows registered users to:
Submit examples of vaccination process improvements (that have been implemented)
Read improvements submitted by others
See more in the blog post: https://blog.kainexus.com/sharing-covid-vaccination-process-improvements-vaccinexus

Jan 21, 2021 • 1h 32min
Improving the COVID Vaccination Process: Lessons from the Field (Expert Panel Discussion)
For the video: https://info.kainexus.com/continuous-improvement/webinar/improving-the-covid-vaccination-process-lessons-from-the-field/signup
January 21 from 1:00 - 2:30 ET
The safe and prompt administration of the COVID vaccines is one of the most critical issues today in global public health.
In this 90-minute panel discussion moderated by Mark Graban and hosted by Value Capture and KaiNexus (in partnership with Catalysis), healthcare leaders from the private and public sectors will share their experiences with the COVID vaccine administration processes — what is working, what is not, and how Lean is helping make these processes better.
The objective of this webinar is to share the lessons these leaders have learned and continue to learn, in near real time, so that others dealing with their own vaccine administration challenges can benefit from and contribute to this discussion. We anticipate informative and lively discussions, with ample opportunity for Q&A.
Sponsored by KaiNexus, Value Capture, and Catalysis
Panelists:
Secretary Daniel Carey, MD
Secretary of Health and Human Resources
Commonwealth of Virginia
Penny Iannelli
Chief Transformation Officer
UMass Memorial Health Care
Lisa Malosh
Senior Director, Organizational Improvement
Presbyterian SeniorCare Network
Shlomit Schaal, MD, PhD, MHCM
Professor and Chair of the Department of Ophthalmology & Visual Sciences
UMass Medical School
President
UMass Memorial Medical Group
Senior Associate Dean for Health Strategies
UMass Medical School

Jan 18, 2021 • 41min
Dr. Greg Jacobson's "Favorite Mistakes"
Today is a special cross-posting of an episode of "My Favorite Mistake," hosted by Mark Graban and featuring our CEO, Greg Jacobson.
Please subscribe, rate, and review via Apple Podcasts or Podchaser!
Show notes and more: https://www.markgraban.com/dr-greg-jacobson-on-juggling-life-and-being-both-an-emergency-physician-and-a-startup-ceo/
Joining me for Episode #31 is Dr. Greg Jacobson, an emergency medicine physician and the CEO/co-founder of KaiNexus, a technology and software company. In the interest of full disclosure, I will mention that I have worked with KaiNexus, in various capacities, since 2011 and I have an ownership stake in the company.
That said, Greg is one of the most interesting people you'll ever meet. Many startup CEOs launch their company at night while working their day job. Greg started KaiNexus during the days while working some nights as an E.R. doc.
In today's episode, Greg (always the overachiever) shares FIVE favorite mistakes from his career:
Not reading more
Not figuring out work/life balance
Struggling with the diffusion of CEO attention as the company grows
Not being appreciative enough
Not doing his own due diligence
We'll talk about all of that, the importance of creating a culture of continuous improvement in a company, and much more. I think you'll enjoy the conversation, as I did.

Jan 15, 2021 • 5min
Preview: Improving the COVID Vaccination Process: Lessons from the Field (Expert Panel Discussion)
Register for our panel discussion here: https://info.kainexus.com/continuous-improvement/webinar/improving-the-covid-vaccination-process-lessons-from-the-field/signup
January 21 from 1:00 - 2:30 ET
The safe and prompt administration of the COVID vaccines is one of the most critical issues today in global public health.
In this 90-minute panel discussion moderated by Mark Graban and hosted by Value Capture and KaiNexus (in partnership with Catalysis), healthcare leaders from the private and public sectors will share their experiences with the COVID vaccine administration processes — what is working, what is not, and how Lean is helping make these processes better.
The objective of this webinar is to share the lessons these leaders have learned and continue to learn, in near real time, so that others dealing with their own vaccine administration challenges can benefit from and contribute to this discussion. We anticipate informative and lively discussions, with ample opportunity for Q&A.
Secretary Daniel Carey, MD
Secretary of Health and Human Resources
Commonwealth of Virginia
Penny Iannelli
Chief Transformation Officer
UMass Memorial Health Care
Lisa Malosh
Senior Director, Organizational Improvement
Presbyterian SeniorCare Network
Shlomit Schaal, MD, PhD, MHCM
Professor and Chair of the Department of Ophthalmology & Visual Sciences
UMass Medical School
President
UMass Memorial Medical Group
Senior Associate Dean for Health Strategies
UMass Medical School

Jan 13, 2021 • 58min
Transitioning Lean from Manufacturing to the Office (Webinar Recording by Stephanie Hill)
See slides and more: https://info.kainexus.com/improvement-disciplines/lean/transitioning-lean-from-manufacturing-to-the-office/webinar/signup
In this webinar, participants will: * Be able to identify three key differences to overcome when making the transition from Lean manufacturing to the office. * Receive tools and techniques to apply to overcome the three key differences. * Increase their confidence to apply Lean to new environments/applications.
This webinar will be presented in English, with automated Spanish subtitles
Stephanie Hill is the owner of Light Bulb Moment Consulting in Des Moines, Iowa. She has over 20 years of experience applying quality and continuous improvement to the manufacturing, retail, insurance, and healthcare industries. She has certifications in Strategic HR Leadership and Scaled Agile, a Master Black Belt in Lean Six Sigma, a master’s degree in Public Health, and a bachelor's degree in Chemistry. Her focus is on helping small businesses and nonprofits improve their effectiveness and efficiency through the combination of people, processes, and performance.

Jan 7, 2021 • 7min
Webinar Preview: Transitioning Lean from Manufacturing to the Office
Register at https://info.kainexus.com/improvement-disciplines/lean/transitioning-lean-from-manufacturing-to-the-office/webinar/signup
This is a short preview of a webinar that will be presented on January 13, 2021 at 1 pm ET, by Stephanie Hill, hosted by Mark Graban of KaiNexus.
In this webinar, participants will:
Be able to identify three key differences to overcome when making the transition from Lean manufacturing to the office.
Receive tools and techniques to apply to overcome the three key differences.
Increase their confidence to apply Lean to new environments/applications.
This webinar will be presented in English, with automated Spanish subtitles
About the presenter:
Stephanie Hill is the owner of Light Bulb Moment Consulting in Des Moines, Iowa. She has over 20 years of experience applying quality and continuous improvement to the manufacturing, retail, insurance, and healthcare industries. She has certifications in Strategic HR Leadership and Scaled Agile, a Master Black Belt in Lean Six Sigma, a master’s degree in Public Health, and a bachelor's degree in Chemistry. Her focus is on helping small businesses and nonprofits improve their effectiveness and efficiency through the combination of people, processes, and performance.

Dec 8, 2020 • 51min
Webinar: “Primero Kaikaku… Evento Kaizen Después”
“Primero Kaikaku… Evento Kaizen Después” (Spanish, with English Option)
December 8 from 1:00 - 2:00 pm EDT
Presented by
Albanesa Ymaya, CLSSBB, Ymaya Lean Academy
Moderated by
JJ Puentes, KaiNexus
"Kaikaku First... Kaizen Event Later" (also available in English)
En este seminario web, nuestra presentadora compartirá un profundo conocimiento de dos enfoques LEAN para respaldar la transformación empresarial: Kaikaku y Eventos Kaizen. Revisaremos las definiciones generales en torno a estos términos y explicaremos el objetivo de cada enfoque, los puntos en común, las diferencias y los beneficios.
Al final del seminario web, comprenderá por qué “Kaikaku Primero y Evento Kaizen Después” es un enfoque útil. Finalmente Albanesa compartirá la fórmula que utiliza para lograr una verdadera Transformación Lean en cualquier negocio.
About Albanesa Ymaya:
Dominicana
Fundadora, Presidente y CEO de Ymaya Lean Academy Inc.
Experiencia Docente de más de 17 años. Más de 6,000 personas capacitadas en LATAM, USA, EU.
Más de 17 años como Ingeniera Industrial. Con Postgrado en Gerencia de Calidad y Productividad. Especialización en Gerencia de Proyecto y Logística.
Certificaciones internacionales: LSSBB, SSGB, SSYB, MOST, KT-PPS, Auditora Interna ISO y TL 9000.
Más de 17 años liderando Transformaciones LEAN en empresas multinacionales en diferentes países (República Dominicana, México, Carolina del Norte, y Herlev).
Ha ocupado varias posiciones dentro de la industria en las áreas de Excelencia Operacional y Mejora Continua de Procesos (desde Técnico 1 hasta Gerente Regional para las Américas y Europa).
Manejo de Portafolio de proyectos de más de 10 MM USD$.
Formadora de Líderes de Trabajo y equipos de alto rendimiento.
Lean Coach, Asesora y Consultora Senior.
Directora Regional para el Caribe en la Fundación Internacional Love and Kindness Project Foundation.
Her website: https://www.ymayaleanacademy.org/

Dec 8, 2020 • 56min
Webinar: "Kaikaku First... Kaizen Event Later"
Learn more: https://info.kainexus.com/improvement-disciplines/kaizen/primero-kaikaku-evento-kaizen-despues/webinar/signup
Webinar Presented by
Albanesa Ymaya, CLSSBB, Ymaya Lean Academy
Moderated by
JJ Puentes, KaiNexus
"Kaikaku First... Kaizen Event Later"
A few months back, a KaiNexus customer suggested that we host a webinar that is presented in Spanish. So we are trying that with this webinar — with an option for English speakers, as well.
The webinar will be presented live, in Spanish, on December 8th. Q&A will be moderated in Spanish. But, if you register for the webinar, we will send you an English-language recording of the webinar and you will be able to submit questions via email.
In this webinar, our presenter will share a deep understanding of two LEAN approaches to support business transformation — Kaikaku and Kaizen Events. We will review general definitions around these terms and will explain the goal of each approach, the commonalities, the differences, and the benefits.
At the end of the webinar, you will understand why “Kaikaku First and Kaizen Event Later” is a useful approach. Finally Albanesa will share the formula she uses to achieve a real lean transformation in any business.
Albanesa Ymaya, from the Dominican Republic, is Founder, President and CEO of Ymaya Lean Academy Inc. With more than 17 years as an Industrial Engineer working with Lean Transformations in the Manufacturing sector (Medical Devices and Electronic), she has a post-degree in Quality and Productivity Management and specializations in Project Management and Logistic Management. Certified as Lean Six Sigma Black Belt, Six Sigma Green Belt, Six Sigma Yellow Belt, ISO and TL 9000 Auditor, Kepner Tregoe Practical Problem Solving, Maynard Operation Sequence Technique (MOST), and is Shingo Model trained.
Albanesa has more than 17 years as professor on Institutes and Universities. She has trained more than 6,000 people from different countries (Latin America, Caribbean, United States and Europe).
She has been in Lean Manufacturing environments since she started her career as an industrial engineer where she occupied different roles, from Lean technician to Lean Six Sigma Regional Manager for Americas and Europe. She has led different Lean Transformations in different countries (Dominican Republic, Mexico, North Carolina, and Herlev). She has managed project portfolios of more than $10 million and has received different International Awards (“Lean Coach of the Year” - “Plant Lean of the Year” - “Operations Excellence Award”).
Recently she started to support the Love and Kindness Project Foundation with the role of Caribbean Region Director.
Her website: HTTP://ymayaleanacademy.org
The Love and Kindness Project Foundation: https://loveandkindnessproject.org/


