

Smithink - helping accountants turn their practices into great businesses
David Smith + Mark Holton, Smithink
We provide practical firm innovations, based on the decades we have spent as practicing accountants and business consultants. We know what works best, because we've done it. Smithink provides a wide variety of consulting services and educational events, tools and resources under the one roof. Now including a monthly podcast.
Episodes
Mentioned books

Nov 16, 2021 • 41min
Creating a culture of delegation
Most firms find their senior people are often overloaded with work and have very little spare time. Yet it is these same people that need time to drive further growth and development of the firm. This webinar will highlight how firms can improve delegation so that additional capacity can be unlocked for your senior people.
Presented by: David Smith, Smithink

Oct 26, 2021 • 32min
The keys to quality client service
Having completed the Exceptional Leadership, Recruitment, Selection and Training and Exceptional Customer Service programs at Disney University in Anaheim, California, Mark shares his insights on the hugely successful Disney management model of "on stage and off stage" service delivery and "over managing" through an attention to detail that drives success. Mark will also articulate the learnings into how they can be applied to an accounting firm staff, operations, efficiencies and client service standards.
Presented by: Mark Holton, Smithink

Sep 21, 2021 • 31min
Rocks to look under as you hunt for staff
Recruitment seems to be getting harder and harder. Traditional channels have dried up. This webinar will explore different alternatives firms can consider as they hunt for staff and how firms can be positioned to give a competitive edge in recruitment.

Sep 3, 2021 • 28min
How to see the financial impact of key financial decisions before you make them
Being in business is a constant battle of key decision making for an accounting firm's clients. Decisions like; "should I or should I not?" or "do I commit or do I not?" are often a regular occurrence. This session will show you the impact of key financial decisions before they are made using a simple graphical software solution. Any debit or credit can be shown and the consequences considered before a decision is made. You and the client need to know in advance!
Presented by: Mark Holton

Jul 20, 2021 • 35min
KPIs that work
Driving the right behaviours from your people should be the objective of any accountability framework. In this webinar, David will highlight the accountability measures that firms can adopt that can be readily managed and drive desired outcomes.
PRESENTED BY: David Smith

Jun 16, 2021 • 37min
The Firm of the Future - Part One
What will an accounting firm look like in the future? What will clients expect from us? Let's look forward and consider the future of the profession and what firms should be doing now to be successfully positioned in the years to come.
Presented by: David Smith + Mark Holton, Smithink

May 18, 2021 • 33min
Business advisory tools update
With the advent of cloud technology, there are now a vast amount of dynamic, client focussed business advisory software solutions in the accounting market. Which one is best? Which one suits your firm and its current and planned service offerings? In this webinar, we will look at the primary solutions available at this time and link them to the type of services you currently want to offer in your firm and those that may be on the horizon. Mark will also recommend what solutions he believes firms should invest in to get advisory services moving.
Presented by: Mark Holton, Director

Mar 24, 2021 • 27min
Turning compliance data into innovative advisory services
Historical financial information is an important and often safe part in the provision of advice on business improvement, however, is it all that we should be using? Do clients really want to be looking backwards each quarter and discussing items they cannot change? Further, what happens if a firm cannot correlate the compliance data into advisory services? This webinar will concentrate on how to profit from compliance delivering innovative advisory services from compliance data.
Presented by: Mark Holton, Smithink

Feb 16, 2021 • 42min
Team Structure
Since the dawn of the profession, debate has raged about the optimum team structure for firms. In this webinar, David will highlight pros and cons of various structures and why one structure tends to create the best outcomes in terms of team member performance, delegation and accountability.
PRESENTED BY: David Smith

Jan 29, 2021 • 29min
What's your SMSF audit plan?
With the new rules about audit independence for SMSFs now is the time for every firm to review their SMSF audit arrangements and choose an auditor that will deliver high quality services at the right price. David will review the issues and consider the options for firms wishing to get the most out of their SMSF audits and the criteria that should be used in selecting an auditor.
PRESENTED BY: David Smith