The Restoration & Remediation Ask the Expert Podcast
www.randrmagonline.com
Restoration & Remediation's Ask the Expert podcast is your go-to source for disaster preparedness and recovery insight on water, mold, fire, hurricanes, and more. Stay ready with expert tips and actionable insights. Email mcgowank@bnpmedia.com to suggest guests and topics.
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Episodes
Mentioned books
Jun 16, 2025 • 26min
Weathering the Storm: Expert Water Damage Prevention Tips with John Otero
In this Ask The Expert episode, John Otero of 1-800 WATER DAMAGE shares practical tips for preventing water damage during spring and summer storms. Learn how to prepare your customer’s homes, respond to flooding and use technology to streamline your processes.
Jun 11, 2025 • 46min
Catastrophe Panel – Back to the Basics Part 2
In this episode of Ask The Expert, we are tackling catastrophe preparedness, back to the basics part 2. Our panel of industry experts share their experiences, overcoming hurdles and implementing strategies to help protect their communities, teams and collaborate with local, state and government officials.
Jun 5, 2025 • 21min
Scaling with Purpose: How CRS Grew to 60 Locations in 3 Years
On this episode of Ask The Expert, CRS’s Visionary Founder Ashley Taylor discusses the company’s rapid growth, the rising demand for contents restoration and how CRS is setting new industry standards through transparency and strategic alignment with carriers and TPAs.This episode is brought to you by:
Jun 3, 2025 • 34min
CAT Season Strategies: Readiness, Response and Recovery
With hurricane and wildfire seasons on the horizon, preparation is everything. On this episode of Ask The Expert, we’re joined by industry experts from 1-800-Water Damage and Belfor Franchise Group who have nearly 100 years of experience. Find out how you can prepare your teams, deploy and more.This episode is brought to you by:
May 27, 2025 • 18min
From Corporate Burnout to Entrepreneurial Freedom: Dan Gordon’s Journey
Discover how Dan Gordon transitioned from a high-pressure corporate career to owning a thriving restoration franchise, achieving work-life balance and making a community impact.
May 23, 2025 • 24min
Streamline Your Claims: Stop Leaving Money on the Table
On this episode of Ask The Expert, Genesis Brown, Founder and CEO of Smart Claims Solutions, breaks down the costly mistakes restoration contractors make when managing their claims. From documentation errors to carrier tactics, find out how you can streamline your process.This episode is brought to you by:
May 14, 2025 • 47min
Inside RIA: Restoration Strategy & Vision
On this episode of Ask The Expert, the RIA leadership team including President Jeff Moore and other top officers. They dove into the future of the restoration industry and several of RIA’s initiatives.
May 6, 2025 • 49min
From the Unknown to Making a Difference: AJ and Becky's Journey
Discover how AJ and Becky Callegan transformed a life-threatening scare into a mission to improve home building and air quality. In this episode of "Ask The Expert," the husband-and-wife team shares their inspiring story, highlighting the importance of mold awareness and indoor air quality advocacy.
Apr 30, 2025 • 25min
Transforming Business Operations: Insights from Leighton Healey
In this episode of Ask The Expert, Leighton Healey, CEO of KnowHow, shares his strategies for enhancing business operations. Learn how standardization, knowledge management, technology, training and accountability can boost your efficiency and drive growth.This episode is brought to you by:
Apr 28, 2025 • 14min
Unlocking Efficiency in Water Damage Restoration
In this episode of Ask The Expert, discover the secrets of mastering water damage restoration from Paul Silliman, Head of Sales and Customer Success at Clean Claims. Streamline your processes, improve efficiency and save time and money with expert tips on training documentation and leadership oversight.This episode is brought to you by:
