SpreadLove In Organizations - Healthcare Leadership

This episode is special and the second in a series of three. In partnership with ESCP Business School, I’ll be giving the mic to students, the leaders of tomorrow, to discuss with seasoned healthcare executives about their journeys and leadership beliefs. We welcomed in this second episode, Olivier Nataf, President of AstraZeneca France who shared his story, experience, and words of wisdom. Olivier characterizes leadership by 3 elements: well-rounded leader, learn & perform, and being set up for success. Nevertheless, the key leadership trait for him is vision. Vision has to be aspirational, then break down the problem, turn each and every stone, define a goal even if it sounds impossible at first, fail fast then go back on your horse and move forward. Not much is fundamentally impossible. "What's right for the patient is right for the business" MEET OUR GUEST Olivier Nataf, President of AstraZeneca France. "Well rounded leader" is surely the best way to define our guest of the day, an inspiring leader: Olivier Nataf. Olivier values curiosity, agility, precision, result-orientation, bold collective ambitions. He believes in the simple power of purpose, clarity in what we are trying to achieve and why, as key drivers of teams’ motivation and success. He encourages people to develop through « learning and performing » (vs. box checking and title chasing). Olivier first pursued scientific training in cellular and molecular biology and then a master's degree specializing in pharmacology and oncology. He completed his scientific training at the ESCP Business School: Specialised Master in Biopharmaceutical Management.  He started his career at AstraZeneca as a trainee in 2001 and then successfully moved up the ranks both in France and in the USA. He has held many different positions: he began as a product manager and then changed his position on average every 2 years. He is now General Manager, Country President of France.

This episode is special and the first in a series of three. In partnership with ESCP Business School, I’ll be giving the mic to students, the leaders of tomorrow, to discuss with seasoned healthcare executives about their journeys and leadership beliefs. We welcomed in this first episode, Jean Jacques Bienaimé, CEO of BioMarin who shared his story, experience, and words of wisdom. "Love is an infinite resource that will have a tremendous impact on people", this summarizes beautifully JJ's leadership beliefs that helped him build high-performing teams delivering successful innovations to patients across the world. "Employees are the oxygen of any company; its most important component." MEET OUR GUEST Jean Jacques Bienaime (JJ), CEO and member of the BOD of BioMarin. Jean-Jacques Bienaime joined BioMarin in 2005 as Chief Executive Officer and member of the board of directors, bringing with him over 25 years of experience in the biotechnology and pharmaceutical industries. Under his leadership, the market capitalization of BioMarin went from around $450 million in 2005 to approximately $14 billion in 2021. Before being the CEO of BioMarin, Jean-Jacques held several senior management positions in the biotech industry including CEO and chairman of Sangstat Medical Corporation and Genencor. Mr. Bienaimé currently serves on the boards of Incyte Corporation, a biotechnology company, PhRMA, and The Biotech Industry Organization. He received an M.B.A. from the Wharton School at the University of Pennsylvania and a degree in economics from the École Supérieure de Commerce de Paris (ESCP Business School).

Love driven leadership won't have to deal with retention! People will thrive through the sense of belonging created. Leadership is truly about creating this environment and culture. Authentic impact is another responsibility for leaders. It should be deliberate and measured. It can't be focused only on profits, it should seek to move communities forward. When asked about equity, Geoffrey Roche talked about creating a structure and system that meets people's needs where they are. Several other words of wisdom to discover in this episode! "If you really want to move the needle, do it with authenticity." MEET OUR GUEST Geoffrey Roche Senior Vice President, National Health Care Practice & Workforce Partnerships at Core Education PBC. Geoffrey M. Roche, MPA, is an accomplished leader with steadfast commitment and passion for healthcare innovation, future-focused strategy, transformation, cultural change, diversity, equity, and inclusion, and workforce impact. His professional career has included over nine years in hospital administration where he served as a strategic advisor to the President and CEO and department director of various departments, including Business Development and Planning, Government Affairs, Community Health, and Public Relations, for Lehigh Valley Hospital-Pocono. Geoffrey also has served in senior leadership roles at two academic institutions where he led strategic partnerships, organizational strategy, and business development for both Lebanon Valley College and Harrisburg University of Science and Technology. Roche also has served as Senior Vice President, Business & Workforce Development at Dignity Health Global Education, where he led national conversations and initiatives to develop innovative diversity, equity, and inclusion solutions for the healthcare workforce. He has extensive experience creating high-impact partnerships. He is also an Adjunct Instructor of Health Administration in the MBA/MHA Program at Moravian University, serves on the United Way of Lebanon County and United Way of Pennsylvania Board of Directors, IU 13 Board of Directors, Leadership Council for Moravian College, Patient Safety Committee for WellSpan Good Samaritan Hospital, and as an elected School Director of Annville-Cleona School District. Roche earned his Master of Science degree in Management and Leadership: Public Administration at East Stroudsburg University and his Bachelor of Arts in Political Science at Moravian University. Given his robust focus on continued education and leadership development, he has also earned a Mini-MBA in Healthcare from the University of Arizona, Eller College of Management, Certificate in Innovation in Healthcare Management from Arizona State University, Thunderbird School of Global Management, Certificate in Healthcare Leadership from Duke Corporate Education, and a Certificate in Heroic Leadership from Santa Clara University.

Nimble Organizations, Agile, X-Teams, Leadership... You will learn about all those in this incredible chat with Prof. Deborah Ancona! Vision, mission, and objectives are key but constitute only half of the story for a high-performing team. What differentiates high-performing teams is their ability to reach out and understand the larger organization, the wider ecosystem, new trends, new technologies… This is X-Teams. A nimble organization is usually referred to as an organization able to adapt fast, it is also a culture that embraces freedom and people’s ability to be full fledge members of this community. The underlying success factor is respect with a learning mindset: tough on ideas, respect for people. Enjoy learning about years of research and those concepts and tools to make our organizations and teams high-performing to deliver on our companies’ purposes. "Open up your mind to receive and update your view of the world." MEET OUR GUEST Deborah Ancona Professor of Management and founder of the MIT Leadership Center. Deborah Ancona is the Seley Distinguished Professor of Management, a Professor of Organization Studies, and the Founder of the MIT Leadership Center at the MIT Sloan School of Management. Deborah’s research and work led to the creation of multiple powerful models, tools, practices and concepts, including X-Teams as a vehicle for driving innovation within large organizations, and also the concept of distributed leadership that enable organizations to foster creative leadership at every level. She has also served as a consultant on leadership and innovation to several companies including healthcare.  Deborah is the author of the book, X-Teams: How to Build Teams That Lead, Innovate, and Succeed along with several other publications and articles in prestigious reviews. One of my favorites is “Family Ghosts in the Executive Suite”. Below are some incredible tools and concept resources shared by Prof. Ancona in this episode: Readings (Don't hesitate to reach out for more information) - The 4-CAPS+ model:  In Praise of the Incomplete Leader, HBR. - Sensemaking:  Framing and Acting in the Unknown, chapter.  - Challenge-Driven Leadership  - The X-Factor:  Six Steps to Building High-Performing X-teams, Organizational Dynamics.  x-teams: How to Build Teams that Lead, Innovate and Succeed, Harvard Business School Press.  Nimble Organizations:    https://hbr.org/2019/07/nimble-leadership https://sloanreview.mit.edu/article/five-rules-for-leading-in-a-digital-world https://hbr.org/ideacast/2019/07/the-3-types-of-leaders-of-innovative-companies https://hbr.org/2019/07/how-to-give-your-team-the-right-amount-of-autonomy Tools: Tools to help move organizations from bureaucracies to more nimble forms.  These can be found at xLEAD.co.   Tools include:  x360—a 360-degree leadership development tool based on the 4-CAPS+ model xCHANGE—is a simulation aimed at helping individuals and teams to learn how to use xTEAMS for effective change and innovation.   xCARDS—this is an exercise that can be used to assess how well your organization practices nimble leadership. There is also a card exercise to help individuals, teams, and organizations understand their leadership signatures, team identities, or organizational cultures.  Courses (available in-person and live online) https://exec.mit.edu/s/

Lowering your walls spreads love. People follow inspirational leaders because of love; they feel safe, they feel lifted up and not held down. Hear from Phil Johnson about his work and belief on emotional intelligence. There are two sources of motivation that will cause us to do the emotional labor and leave our comfort zone: One is pain, and the other is passion. For him, emotional intelligence is this experiential process. We must take the leap of faith to begin the journey so that we see its value in our life. "Leadership is not a title or position; it is a choice that each of us needs to make." MEET OUR GUEST Phil Johnson Founder & CEO of Master of Business Leadership program. For the past 21 years, Phil Johnson has been an executive coach, teacher, and mentor dedicated to helping executives and organizations achieve remarkable results. His program touched leaders across the globe and in different industries. Phil was a corporate executive in the semiconductor industry for 20 years before founding MBL.

Success is not how high you climb but how you make a positive difference in the world and even more specifically how you make a positive difference in people’s lives and anyone who came across your path. This says a lot about my discussion with Myriam Hakim, an accomplished leader in the pharma industry. From growing up with incredible women as her role models to now being an example herself to many in the Middle East and beyond, Myriam shares her personal story, her key learnings building teams and affiliates from scratch, while always being passionate about people, patients, and business. "Every day is an opportunity to learn something new if you listen to others." MEET OUR GUEST Myriam Hakim Cluster General Manager at Kyowa Kirin Gulf Countries. Myriam Hakim is an experienced pharma executive with 20 years of successful career in various key roles in the pharmaceutical industry in Europe and the Middle East. Her main focus has always been to create and add value to patients and medical communities in various therapeutic areas and particularly in rare diseases and Oncology. With her entrepreneurial spirit and results-orientation, Myriam has built, established, and grown teams to deliver profitable business covering the entire GCC and the middle east region. Myriam is a fervent supporter to drive diversity and inclusion mainly around women in the workplace and in leadership positions within the pharma industry. She is a strong believer in leading with courage, passion, and love.

Leadership for John Sterman means distributed responsibility. Each of us has influence and some ability to change the system. In this timely episode, while we see some places melting because of climate change, and some populations risking their existence, we should take our responsibility as leaders, humans, and global citizens, we should stand up, and take action through visioning, networking, truth-telling, learning, AND loving. John remains hopeful and believes that climate change is tough but solvable. We can solve for many sustainable problems by leading from a basis of love; love is more than empathy, more than care, it is the belief that we have the capacity for good, we have the capacity to sacrifice for the common good, and that we can nurture that! And if people believe this is naive, so be it. In this episode hear about the beer game, climate change, leadership, system dynamics, healthcare, and a call for us as leaders to GET BUSY! "As a leader, design a system so that ordinary people can do extraordinary things." MEET OUR GUEST John Sterman Professor of Management at MIT Sloan in the MIT Institute for Data, Systems, and Society; Director of the MIT System Dynamics Group and the MIT Sloan Sustainability Initiative. John is a Professor of Management at MIT Sloan in the MIT Institute for Data, Systems, and Society. He is also the Director of the MIT System Dynamics Group and the MIT Sloan Sustainability Initiative. John’s research centers on improving decision-making in complex systems, including corporate strategy and operations, energy policy, public health, environmental sustainability, and climate change. His work ranges from the dynamics of organizational change and the implementation of sustainable improvement programs to climate change and the implementation of policies to promote a sustainable world. Sterman pioneered the development of “management flight simulators” for corporate and economic systems which are now used by corporations, universities, and governments around the world. He is the author of many articles on the challenges and opportunities facing organizations today, including the book, Modeling for Organizational Learning, and the award-winning textbook, Business Dynamics. John has received multiple awards and recognitions around the globe and has been featured in several media for his innovative use of interactive simulations in management education and policymaking, particularly in climate change and energy policy. I had the privilege to be John’s student, and I see the world now differently…. Definitely through a system dynamic lens but also through a lens of responsibility we all have as leaders to make the world a more sustainable and healthier place. Learn more about climate solutions through En-ROADS an online simulator where John Sterman is Senior Advisor and Dr. Elizabeth Sawin is co-founder and Senior Advisor.

Leading through pandemics, crises, innovation breakthroughs, and transformations is Dr. Doug Bruce's specialty. From HIV pandemic management in most hit countries to leading large transformations in the US healthcare system, Doug will share his key learning from overcoming silos to reaching the "truth" in moments of crisis and change. His leadership lessons are insightful for all of us whether in public health, private sector, or NGO: be creative, be a listener, and be humble. Doug spreads love by treating people with dignity, ensuring they know and perceive their value, and this spreads to patients... "We build trust through transparency, humility, and honesty." MEET OUR GUEST Dr. Doug Bruce associate Chief of Clinical Affairs at Boston University School of Medicine. Dr. Robert Doug Bruce is Associate Chief of Clinical Affairs at Boston University School of Medicine and Director of Primary Care at Boston Medical Center (BMC). Prior to those roles, Doug transformed healthcare in the New Haven community focusing on the largest health center in new haven on quality and value-based care which resulted in significant savings for CT Medicaid and the community. Doug was also Chief of Medicine at Cornell Scott-Hill Health Center and Associate Clinical Professor of Medicine at Yale University. Doug is a global expert in substance use disorders in people with HIV and hepatitis C. He has published widely on the topic of substance use disorders and HIV. He has provided technical assistance to CDC, NIH, and the United Nations. In September 2020, Doug moved to Boston to join BU and BMC to continue practice transformation, innovation, and quality improvement within a safety net organization’s large academic medical practice.

There are too many issues in the world that we need to solve! This is what drives Rosemarie Day and connects her to her purpose. Her strongest belief is that healthcare is a human right. Through her sense of purpose, collaboration, a healthy dose of patience balanced with impatience and a sense of urgency, Rosemarie led large healthcare reforms that made life better for millions of people. Listen to her story, her journey, her insights, and why she believes that women can lead the fight for universal healthcare and be the voice of change. "Take the longer view and stick with it." MEET OUR GUEST Rosemarie Day, Founder & CEO of Day Health Strategies; Author & Speaker. Rosemarie Day served as the founding Deputy Director & Chief Operating Officer of the Health Connector in Massachusetts. At the Health Connector in 2006, she helped lead the launch of health reform in Massachusetts, which became the model for the Affordable Care Act. Prior to this role, she was the Chief Operating Officer of the Massachusetts Medicaid program, among other state leadership positions. She has been working on health reform ever since, and is passionate about universal healthcare and women's health issues. She is the founder and CEO of Day Health Strategies, a successful mission-driven, woman-owned consulting firm that celebrated its 12th anniversary in July.  As a healthcare reform expert and CEO, Rosemarie Day, who is also a breast cancer survivor, has written a book to galvanize women to take action to make health care a right in the US. Its title is “Marching Toward Coverage: How Women Can Lead the Fight for Universal Healthcare” (Beacon Press, 2020). With 28 million Americans uninsured, and millions more who can’t afford their coverage, Rosemarie asks the fundamental question: Can we, as a nation, do better? Rosemarie believes we can and will—once women begin to engage collectively around this topic. Rosemarie brings a feminist lens to the universal health care debate and seeks to empower more women to engage in that debate. She simplifies complex policy ideas about making change in the health care coverage system into an approachable and engaging framework. She combines a personal perspective on health policy with a professional perspective – she’s at once a health policy expert, strategist, and implementer, as well as a mother, daughter and friend who has faced some challenging health issues. She offers no easy panacea, but instead delivers a pragmatic path forward, one that recognizes health care as a fundamental human right, factors in the role of social determinants, and ensures coverage for all. More about Rosemarie’s work here: https://rosemarieday.com/ Links to her book: Barnes and Noble, Indiebound, Amazon, Beacon, Penguin Random House, and Porter Square Books.

When we think of inspiring leaders, we remember those we learned from by watching how they did what they do. It is those we want to follow and be like. It is those who made us feel valued and heard, those who made us grow after each interaction even when it is an unpleasant conversation. Because people remember how they felt when you left the room, lead from a place of genuine care and love. Hear more from Susan Silbermann, her journey, and more of those incredible insights and learning she's sharing with us. "Ask the questions because you want to move the ball forward." MEET OUR GUEST Susan Silbermann, an accomplished, global senior business executive, with broad experience in healthcare across multiple geographies. Curious by nature, Susan is an authentic and communicative leader who is adept at leading remote, diverse teams and who excels at working cross-functionally. This reputation extends to interactions in the policy, government affairs, and public health arenas. She is a Board Director at HilleVax Inc (Comp Chair) and LianBio (NomGov Chair) and was recently appointed to the Board of Directors of IAVI, the International AIDS Vaccine Initiative. She is also a member of the board of Meet the Writers, a non-profit organization bringing together authors and students in low-income NYC public schools. Previously Susan served on numerous not-for-profit and NGO boards, including Gavi, the Vaccines Alliance (member of Governance Committee); Catalyst Inc; and the Council of the Americas. In March 2021, she stepped down as Vice-Chair of the President’s Council for Doing Business in Africa. Before retiring from Pfizer last year, Susan led a then $8B revenue, 10,000 colleagues Emerging Markets division, and Pfizer’s internal Global COVID-19 Task Force, ensuring the safety and well-being of 75,000 employees, facilities, and medicine and vaccine supply chain. In her prior role, Susan was the Global President of Pfizer Vaccines, leading operations, commercial, and business development. Susan is looking forward to whatever lies ahead — and looking backward doesn’t really lead you anywhere new, does it?