AI and the Future of Work: Artificial Intelligence in the Workplace, Business, Ethics, HR, and IT for AI Enthusiasts, Leaders and Academics

Will people lose their enthusiasm to a machine that writes as a person? Will AI impact economists, investors and journalists? Tiernan Ray, business, technology and finance writer and editor talks about AI theories and how they will impact everyone around us including the role of a journalist.In this podcast episode, he breaks down Moore's Law, AI and the demise of Journalism, or as he asks, "can AI summarize an author's work?" These questions and more will be covered in this episode of AI and the Future of work! Tiernan also talks about what he would tell his younger self.Challenges for CIO's, IT Leaders and Journalists added in this Podcast:1) How can AI help authors go through "The Process" of an idea, words on paper, to something actually published?  2) How can knowledge and data lead us to understand what customers want?3) How can we get better at knowing, who is a "Noise Trader" verses who is a "Rational Investor"? 4) How has Deep Learning developed over decades? And how does it materialize in the market? To learn more about Astound, visit: https://astound.ai/For more information on Tiernan Ray, visit his LinkedIn page.

Doug Tedder, ITSM expert discusses how a virtual agent has the ability to transform your help desk with Dan Turchin, Co-founder and Chief Product Officer of Astound. He discusses how service management must now be truly end-to-end and how AI is needed to address the needs of our customers and improve business benefits. The role of the IT leader is changing with service delivery expectations but how can AI  drive accuracy and speed for the customers that IT is being asked to support in organizations? Doug and Dan talk about how a virtual agent has the ability to free up highly technical resources so that they can do more innovative work as opposed to repeat mundane tasks. This helps to reduce downtime for employees while also improving the overall service experience.Challenges for CIO's and IT Leaders Addressed in this Podcast:1) How to reduce your call volume and reduce your mean time to resolution (MTTR)?2) When is it appropriate to use a virtual agent?3) How can IT leaders be faster and more accurate in their service delivery work?4) How can a virtual agent help a CIO with digital transformation strategies?To learn more about Astound, visit: https://astound.ai/To learn more about Doug Tedder visit Tedder Consulting.

Fruition Partners founder Marc Talluto joins the podcast to share his invaluable experience and advice around entrepreneurship, leadership and service management. Marc began his career in consulting at both Accenture and Deloitte and eventually broke away to start Fruition which specializes in ITSM and Cloud Service Management, specifically ServiceNow, as a Value Added Re-seller (VAR). As founder and CEO, Marc was instrumental in building Fruition's partnership network and its culture, leading to the sale of the firm in 2015. Challenges for CIO's and IT Leaders Addressed in this Podcast:1) Building a successful culture within your organization that is unique to you. 2) How to find pockets of opportunity within service management and beyond.3) Shifts in the ITSM space and what you can do to be on the front lines of that change.To learn more about Astound, visit: https://astound.ai/

Jordan Husney is the founder and CEO of Parabol, a meeting software product for agile teams, particularly those distributed around the world. Jordan shares his insights with host Dan Turchin around the difference between teams & interest groups, key rules of engagement for productive meetings, and his thoughts on what the future of work will look like for employees & knowledge workers around the globe. He also shares a fascinating perspective on how his experience as a start-up founder has allowed him to see a different side of America. Challenges for CIO's and IT Leaders Addressed in this Podcast:1. How do you make meetings more engaging and productive?2. How to deal with the office narcissist?3. What's the difference between a team and an interest group? And, why should you care?4. What are effective rules of engagement to actually make meetings useful?To learn more about Parabol, visit: https://www.parabol.co/To learn more about Astound, visit: https://astound.ai/

Mark Settle, seven-time Chief Information Officer (CIO) and current CIO of Okta digs into how the modern workplace has evolved with the proliferation of collaboration work tools such as Slack, Zoom, etc. and the technology considerations CIOs and business leaders need to address in preparation for future workplace changes. Mark shares his thoughts on automation, it's role within a company, and where it’s headed. Mark also highlights the various dimensions of the CIO role and what it takes to succeed.Challenges for CIO's and IT Leaders Addressed in this Podcast:1. How do you manage a variety of generational groups within an IT organization?2. How are millennials driving change in the workplace? How do you prepare for future changes?3. What role will automation play moving forward?4. What does it take to be a successful leader in IT?For more information on Mark’s book Truth from the Trenches, visit:https://www.okta.com/truth-from-the-trenches/For more information on Astound visit: https://astound.ai/

Welcome to episode four of the AI and the Future of Work podcast series with host Dan Turchin, Co-founder and Chief Product Officer of Astound. The following conversation features ServiceNow's World Wide VP of Sales Initiatives, Craig Pratt. He shares his journey through the high-tech world and the leadership lessons he's learned along the way. Learn more about Astound at https://astound.ai/

IT veteran Tony North is the Support Manager @ Sinclair and the president of the Seattle HDI Chapter. Tony stops by for a chat with our host, Dan Turchin, to discuss building great customer support experiences, how to hire the very best people for your team, the top ITSM tools shaping the customer experience today and how to best measure and scale these tools. For those interested in the future of support and ITSM, Tony shares his thoughts around decentralization, reporting, & robotics, describing how these trends are disrupting the industry. Challenges for CIO's, IT Leaders, and Support Managers Addressed in this Podcast:1) How should a support manager screen for cultural fit in hiring?2) What can you do to keep support agents engaged?3) How do you give the support team more visibility within the organization?4) What are the best metrics for measuring the value of technology for internal customers?To learn more about Astound, visit: https://astound.ai/

Benjamin Baer is the VP of Product Marketing at Fair, Issac and Company (FICO), best known for their credit risk assessment product, FICO Score. What many people don't know is that FICO's reach goes far beyond assessing credit health. Over the last ten years the corporation has become a leader in the analytics space, deploying big data, machine learning, and artificial intelligence solutions to some of the largest enterprises in the world. Benjamin shares a fascinating consumer journey that highlights FICO's involvement in a host of touch points. Many of which will surprise you. He goes on to give insight on how AI and big data will impact the future of work, describing massive productivity gains and efficiency improvements for not only our jobs but also for our lives. Challenges for CIO's and IT Leaders Addressed in this Podcast:1. Successful AI and machine learning use cases in the enterprise.2. Responsible compliance and stewardship of data.3. The future of big data and analytics.To learn more about Astound, visit: https://astound.ai/

Brent Knipfer currently works with McDonald's as the Global Enterprise Solutions Architect. He shares his passion and expertise around ITSM throughout the podcast, showcasing the endless possibilities for growth in the space. Brent dives into the past, present, and exciting future of ITSM as AI comes front and center. Challenges for CIO's and IT Leaders Addressed in this Podcast:1.  How can AI enhance my ITSM solution?2. How can AI improve employee satisfaction?3. What are Astound's AI features, and what value do they bring?4. How is AI changing ITSM?To learn more about Astound, visit: https://astound.ai/